> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/features/ke-fu-she-ding/man-yi-du-diao-cha-bao-biao-jia-gou-gong-neng.md).

# 滿意度調查報表（加購功能）

想知道調查後的結果及客人回饋內容嗎？讓調查報表告訴你！

首先先看到頁面上端的區塊，您可以看到以下數據

<figure><img src="https://2493459343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LaFmilpuDQ-f7VKjHCH%2Fuploads%2F1YpYq9QvhqAUAvyFCU8b%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8810.57.51.png?alt=media&amp;token=fc0f5c1f-3cbb-4782-bf8d-63e6ad00effd" alt=""><figcaption></figcaption></figure>

1. 可選擇全渠道或特定渠道評分報表
2. 可拉時間區間
3. 負面評分：為 1 - 2 星，正面評分：為 3 - 5 星

#### 評分總覽

<figure><img src="https://2493459343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LaFmilpuDQ-f7VKjHCH%2Fuploads%2FyWCUBc8jTfBLgRvzk1cD%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8810.58.32.png?alt=media&amp;token=563feb38-cbe8-4cb3-a8f8-0d856f10cdda" alt=""><figcaption></figcaption></figure>

1. 可搜尋團隊成員，也可以點擊其中一名客服人員查看該成員評分詳情

<figure><img src="https://2493459343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LaFmilpuDQ-f7VKjHCH%2Fuploads%2FP9Y290Fk9HQoGFx0dsS1%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8811.04.58.png?alt=media&amp;token=eff4511d-32d7-420b-bc82-d09eb2dac4c3" alt=""><figcaption></figcaption></figure>

2\. 如詳細資訊需轉出資料，可點擊『下載 csv』按鈕

<figure><img src="https://2493459343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LaFmilpuDQ-f7VKjHCH%2Fuploads%2FMw8VhTObF8AQCdg8hvjZ%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8811.06.17.png?alt=media&amp;token=e82b570b-52f9-4823-8c6e-09d4c96eef2c" alt=""><figcaption></figcaption></figure>

3\. 往下滑可見客人評分紀錄。點擊動作按鈕，可直接進到對話功能

<figure><img src="https://2493459343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LaFmilpuDQ-f7VKjHCH%2Fuploads%2F4JgShT1a7iiOwyFzAK7z%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8811.02.57.png?alt=media&amp;token=3a1e28b3-9499-4ed2-908c-454e603957f1" alt=""><figcaption></figcaption></figure>

### 滿意度調查 Q & A

Q1：什麼團隊角色權限可以看到客服滿意度和報表呢？\
A1：管理員、主管、客服經理