# 滿意度調查報表（加購功能）

首先先看到頁面上端的區塊，您可以看到以下數據

<figure><img src="/files/VIsuEjn8SyYRFyAa1oHz" alt=""><figcaption></figcaption></figure>

1. 可選擇全渠道或特定渠道評分報表
2. 可拉時間區間
3. 負面評分：為 1 - 2 星，正面評分：為 3 - 5 星

#### 評分總覽

<figure><img src="/files/VtcsO1N0VcF0pCNMAgog" alt=""><figcaption></figcaption></figure>

1. 可搜尋團隊成員，也可以點擊其中一名客服人員查看該成員評分詳情

<figure><img src="/files/Qlwt4hlQzpYYSiCGGimT" alt=""><figcaption></figcaption></figure>

2\. 如詳細資訊需轉出資料，可點擊『下載 csv』按鈕

<figure><img src="/files/9EszEn71WEmLUg1EnRLX" alt=""><figcaption></figcaption></figure>

3\. 往下滑可見客人評分紀錄。點擊動作按鈕，可直接進到對話功能

<figure><img src="/files/hzA88uJN2TAXV9Dh1dDd" alt=""><figcaption></figcaption></figure>

### 滿意度調查 Q & A

Q1：什麼團隊角色權限可以看到客服滿意度和報表呢？\
A1：管理員、主管、客服經理


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