# 社群客戶資料平台

- [全渠道顧客分析（Social CDP 方案）](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/quan-qu-dao-gu-ke-fen-xi-social-cdp-fang-an.md): 完整記錄全渠道顧客數量與顧客來源。
- [顧客檔案](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/gu-ke-dang-an.md): 整合官網聯絡人會員資訊，如您需移除或查看社群上如 LINE/Facebook/Instagram 好友相關資訊，可至社群聯絡人2.0 查看檔案
- [顧客檔案（Social CDP 方案）](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/gu-ke-dang-an-social-cdp-fang-an.md): 整合不同渠道聯絡人為單一顧客（Omni-customer），更精準掌握顧客輪廓。
- [渠道聯絡人](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/qu-dao-lian-luo-ren.md): 檢視各渠道聯絡人資訊，精準掌握顧客輪廓。
- [渠道聯絡人（適用於 Social CDP 方案）](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/qu-dao-lian-luo-ren-shi-yong-wu-social-cdp-fang-an.md): 渠道適用檢視各社群渠道聯絡人資訊，精準掌握顧客輪廓。
- [受眾分群（加購項目）](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu.md): 此功能支援品牌儲存常用條件、將條件快速應用至推播
- [串接 LINE 廣告帳號](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu/chuan-jie-line-guang-gao-zhang-hao.md): 💡使用受眾分群功能的上傳受眾包至LINE 廣告平台前需要完成串接LINE 廣告帳號
- [建立 LINE 廣告受眾](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu/jian-li-line-guang-gao-shou-zhong.md): 💡受眾分群中支援上傳 LINE 受眾包至 LINE 廣告後台
- [建立 Facebook 行銷受眾](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu/jian-li-facebook-xing-xiao-shou-zhong.md): 行銷受眾💡支援從 Facebook 帳號中新增受眾名單至 Facebook 廣告後台
- [自訂屬性（加購功能）](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/zi-ding-shu-xing-jia-gou-gong-neng.md): 自訂屬性是品牌自行定義的欄位，用於記錄顧客在互動過程中的行為數據，幫助品牌更精準地了解受眾輪廓，也可對有特定自訂屬性的受眾推播。
- [標籤](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/biao-qian.md): 針對特定顧客進行分群分眾貼標，更迅速掌握顧客資訊。標籤系統累積越多顧客標籤，企業愈能達成精準個人化行銷。
- [資料匯入](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/zi-liao-hui-ru.md): 可匯入新增顧客名單或既有顧客資料，包含品牌端自定義欄位（自訂屬性），建立社群客戶資料平台。
- [匯入顧客名單](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/zi-liao-hui-ru/hui-ru-gu-ke-ming-dan.md): 以 Member ID 為唯一識別值來匯入會員基本資料
- [匯入渠道聯絡人](https://docs.omnichat.ai/features/she-qun-ke-hu-zi-liao-ping-tai/zi-liao-hui-ru/hui-ru-qu-dao-lian-luo-ren.md): 以渠道 User ID 為唯一識別值來匯入渠道名單及會員基本資料；若有購買 OMO 方案，WhatsApp 、LINE 渠道支援匯入此顧客綁定的團隊成員


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