> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note.md).

# Release Note

Latest product and feature updates

<table><thead><tr><th width="160">Release date</th><th>Updates</th></tr></thead><tbody><tr><td><a href="/en/release-note/august-12-2026.md">July 29,2026</a></td><td><ul><li>New in OmniClaw </li></ul><ol><li>OmniClaw Now Available on Mobile App</li><li>Preview WhatsApp Message Templates Before Submission</li><li>Access WhatsApp Message Templates Across All Statuses</li></ol><ul><li>New in Chatbot: Quick AI Image Editing for Message Cards</li><li>HubSpot Integration Update: Support for Syncing HubSpot System Properties</li></ul></td></tr><tr><td><a href="/en/release-note/july-22-2026.md">July 22,2026</a></td><td><ul><li>New in Chatbot: Request Contact Info Card</li><li>Broadcast Detail Lists Now Display BSUID</li></ul></td></tr><tr><td><a href="/en/release-note/july-15-2026.md">July 15,2026</a></td><td><ul><li>New in Omni AI: Apply Media Gallery Images &#x26; Create with AI</li></ul></td></tr><tr><td><a href="/en/release-note/july-8-2026.md">July 8,2026</a></td><td><ul><li>OmniClaw supports WhatsApp template generation and  Meta submission.</li><li>Channel Contact supports searching by social User ID</li></ul></td></tr><tr><td><a href="/en/release-note/june-17-2026.md">June 17,2026</a></td><td><ul><li>Insufficient Balance Restriction for OMO Video Calls</li><li>Adjustments to Historical Chat Access (2-Year Limit)</li></ul></td></tr><tr><td><a href="/en/release-note/may-20-2026.md">May 20, 2026</a></td><td><ul><li>Terms of Service Update Pop-up</li><li>Omni now support custom chat identities.</li><li>Image Enlargement for New Website Chat Widget</li></ul></td></tr><tr><td><a href="/en/release-note/may-6-2026.md">May 6,2026</a></td><td><ul><li><strong>WhatsApp BSUID Implementation</strong></li><li><strong>Omni AI Message Flow</strong> </li></ul></td></tr><tr><td><a href="/en/release-note/apr-22-2026.md">Apr 22,2026</a></td><td><ul><li>Facebook Broadcast Export: Now includes <strong>"Remarks"</strong> field.</li><li>Messenger Links: <strong>New redirect page</strong> for seamless App-to-App transitions.</li></ul></td></tr><tr><td><a href="/en/release-note.md">Apr 8,2026</a></td><td><ul><li><strong>Drafts For Broadcast</strong></li><li><strong>Facebook Marketing Messages</strong></li><li><strong>Time Filters</strong> For Message Content Search</li><li>Optimized <strong>Omni AI Triggers For OMO Binding Conversation</strong></li></ul></td></tr><tr><td><a href="/en/release-note/mar-25-2026.md">Mar 25,2026</a></td><td><p></p><ul><li><strong>Billing</strong> System Optimization</li><li>Two Updates to <strong>Broadcast Reports</strong></li><li>Improved Message Sending Experience for <strong>Closing-Hours in Webchat Plugin</strong></li><li>Conversation Search Performance Improvement</li></ul></td></tr><tr><td><a href="/en/release-note/mar-11-2026.md">Mar 11, 2026</a></td><td><ul><li><strong>Omnichat System Email Domain Update</strong></li><li> <strong>Contacts API</strong>: New supported fields for contacts API</li><li><strong>Conversation Reports:</strong> Updated calculation logic for "Missed Messages"</li><li> <strong>Invoice Campaigns</strong>: Support for multiple invoice campaigns</li></ul></td></tr><tr><td><a href="/en/release-note/feb-4-2026.md">Feb 4, 2026</a></td><td><strong>Omni AI :</strong> Now available on Webchat<br><strong>Sidebar :</strong> Added search function<br><strong>Tags :</strong> Supports category management</td></tr><tr><td><a href="/en/release-note/jan-7-2026.md">Jan 7, 2026</a></td><td><strong>Chatbot :</strong> Supports copying bots across platforms</td></tr><tr><td><a href="/en/release-note/dec-29-2025.md">Dec 29, 2025</a></td><td><strong>Team</strong> <strong>Settings :</strong> Support restrict login IP addresses</td></tr><tr><td><a href="/en/release-note/dec-10-2025.md">Dec 10, 2025</a></td><td><strong>Channel Contacts :</strong> Supports bulk updates to contact subscription status and bulk deletion of contacts </td></tr><tr><td><a href="/en/release-note/oct-29-2025.md">Oct 29, 2025</a></td><td><ul><li><strong>Omni AI upgrade:</strong> now supports third-party AI Agent integration</li><li><strong>Shopify Membership Card module upgrade:</strong> supports Ako data integration</li><li><strong>Team data upgrade:</strong> supports OAuth 2.0 Single Sign-On (SSO)</li></ul></td></tr><tr><td><a href="/en/release-note/oct-15-2025.md">Oct 15, 2025</a></td><td><p></p><ul><li><strong>LINE Rich Menu</strong> – Improved Update Mechanism</li><li><strong>Tagging and Webhook Notification</strong> After Successful 91APP Member Binding</li><li><strong>Broadcast</strong> – Supporting Sales Broadcast Performance Metrics (Web)</li></ul></td></tr><tr><td><a href="/en/release-note/oct-1-2025.md">Oct 1, 2025</a></td><td><ul><li><strong>Loyalty:</strong> QR Code Point Collection</li><li><strong>Tags:</strong> Supporting Bulk Export and Import of Tags</li></ul></td></tr><tr><td><a href="/en/release-note/sep-17-2025.md">Sep 17, 2025</a></td><td><ul><li>Supporting <strong>WhatsApp Media Card Carousel</strong> Templates</li><li>Updated <strong>Feature Names &#x26; Sidebar Labels</strong></li></ul></td></tr><tr><td><a href="/en/release-note/sep-3-2025.md">Sep 3, 2025</a></td><td><ul><li><strong>Tag Management</strong>: Tag Categories are now supported</li><li><strong>Game Module:</strong> Restrict eligibility and prevent abuse of rewards</li><li><strong>Journey Builder</strong>: Now supports duplicating journey nodes</li><li><strong>LINE Membership Card</strong>: Now supports Shopify order data</li></ul></td></tr><tr><td><a href="/en/release-note/aug-20-2025.md">Aug 20, 2025</a></td><td><ul><li><strong>Supporting Co-existence with WhatsApp Business App</strong></li><li><strong>Supporting sending files via LINE Official Account</strong></li></ul></td></tr><tr><td><a href="/en/release-note/jun-25-2025.md">Jun 25, 2025</a></td><td><p></p><ul><li><strong>LINE now supports quoted replies</strong></li><li><strong>Now you can mark the conversations as unread</strong></li></ul></td></tr><tr><td><a href="/en/release-note/jun-11-2025.md">Jun 11, 2025</a></td><td><ul><li><strong>LINE Membership Card: “My Orders” Now Supports Third-Party Platform Orders</strong></li><li><strong>LINE NotiPress: New Supported Scenarios</strong></li></ul></td></tr><tr><td><a href="/en/release-note/may-28-2025.md">May 28, 2025</a></td><td><ul><li><strong>Reports – Conversion Analysis | UI Update</strong></li><li><strong>LINE Group Conversation is live</strong></li><li><p><strong>Other Feature Enhancements:</strong></p><ol><li>OmniLink supports FB Messenger</li><li>SurveyCake integration now supports enterprise custom domain type surveys</li></ol></li></ul></td></tr><tr><td><a href="/en/release-note/may-14-2025.md">May 14, 2025</a></td><td><p><strong>[Abandoned Cart Remarketing]</strong></p><ul><li>Analytics Reports</li><li>Successful Binding Message Options: Support for No Message, Text Message, or Chatbot</li></ul><p><strong>[LINE NotiPress]</strong></p><p>Now supports <strong>SHOPLINE</strong></p></td></tr><tr><td><a href="/en/release-note/apr-30-2025.md">Apr 30, 2025</a></td><td><p>[<strong>Tag Management]</strong></p><p>Now supports tag expiration—expired tags will be automatically deleted.</p><p></p><p><strong>[FB / IG Comment Reply 2.0]</strong></p><p>Upgraded and officially launched.</p><p></p><p><strong>[91APP OMO Binding Upgrade]</strong> </p><p>Now supports one-tap referral syncing from the app to your LINE Official Account.</p><p></p><p><strong>[Other Improvements]</strong><br>Conversation 2.0: You can drag and drop the Images from the Chat into your desktop to save them</p></td></tr><tr><td><a href="/en/release-note/apr-17-2025.md">Apr 17, 2025</a></td><td><p>[<strong>New Filter Conditions]</strong> </p><p>Last Broadcast Click Time and Read Time</p><p></p><p><strong>[OMO]</strong></p><p>Sales staff can now follow up on open conversations and automatically bind with the customers</p><p></p><p><strong>[LINE Rich Menu]</strong> </p><p>Supports tagging when opening a URL or switching menus</p><p></p><p><strong>[LINE Imagemap]</strong> </p><p>Now supports transparent images and message duplication</p></td></tr><tr><td><a href="/en/release-note/apr-1-2025.md">Apr 1, 2025</a></td><td><p><strong>[Conversation 2.0]</strong></p><p> Added keyboard shortcuts for Saved Replies and Transaction Links</p><p></p><p><strong>[WhatsApp Flows]</strong></p><p>Now supports saving responses to custom attributes and system fields (e.g. Email)</p><p></p><p><strong>[WhatsApp Commerce (Chat-to-Order) ]</strong></p><p>You can now create orders directly on the Omnichat admin panel</p></td></tr><tr><td><a href="/en/release-note/mar-19-2025.md">Mar 19, 2025</a></td><td><p><strong>[App Integration]</strong></p><p>HubSpot contact data integration is now live</p><p></p><p><strong>[Bot Builder]</strong></p><p>Image URLs from user input cards can now be saved as custom attributes</p><p></p><p><strong>[Phone binding]</strong></p><p>Now supports identity verification via custom platforms</p><p></p><p><strong>[Website member binding]</strong></p><p>Now you can bind your users’ LINE identity through LINE LIFF links</p><p></p><p><strong>[Other Feature Improvements]</strong></p><ul><li>Customer Journeys: Support “specific month (any year)” filter for custom attributes</li><li>Customer Journeys: Improved time-based conditions</li><li>Sales managers can now update the online/offline status of agents in the same store</li></ul></td></tr><tr><td><a href="/en/release-note/mar-5-2025.md">Mar 5, 2025</a></td><td><p><strong>[Audience Management]</strong></p><p>Supports creating Facebook ad audiences.</p><p></p><p><strong>[Social Ads]</strong></p><p>Enables cross-channel Meta ad event tracking through Customer Journeys.</p><p></p><p><strong>[Omnichat Mobile App]</strong></p><p>Supports editing custom attributes.</p><p></p><p><strong>[Tag Management]</strong></p><p>Added tagging record filter and daily tagging history within a selected date range.</p><p></p><p><strong>[LINE Flex Message]</strong> </p><p>Supports customized <strong>LINE Flex Message</strong> integration.</p><p></p><p><strong>Other Enhancements</strong></p><ul><li>91APP Member Binding – Stores Member IDs from 91APP Webhook.</li><li>Social Channel Binding – Now supports tagging users after successful binding.</li><li>Loyalty Points – Manual point uploads now support all social platforms.</li><li>Social Contacts – Displays native social media names.</li></ul></td></tr><tr><td><a href="/en/release-note/feb-5-2025.md">Feb 5, 2025</a></td><td><p><strong>[Auto Scheduler]</strong></p><p>New Feature: supports recurring journey triggers for different audiences.</p><p></p><p><strong>[Broadcast and Audience Management]</strong></p><p>You can create audience segments directly from broadcast details.</p><p></p><p><strong>[Conversation 2.0]</strong></p><ul><li>The left-side “Case List” can now be collapsed in order to expand the chat window.</li><li>The customer profile now displays social media names.</li><li>Collaborative conversations are now available on Webchat.</li></ul><p><strong>[Salesforce Integration]</strong></p><ul><li>Supports tag sync</li><li>Syncs social channel subscription statuses.</li><li>Optimized phone number sync</li></ul><p><strong>[New Audience Filtering Conditions]</strong></p><p><br><strong>[Bot Builder]</strong></p><ul><li>Supports new variables: Location Code and Staff ID.</li><li>Now supports LINE</li></ul><p><strong>[LINE chat to order]</strong> Order notification settings are now available for LINE.</p><p><br><strong>[Other Notices]</strong></p><p>Starting from <strong>March 19</strong>, multiple device logins for the same account will be restricted.</p></td></tr><tr><td><a href="/en/release-note/jan-8-2025.md">Jan 8, 2025</a></td><td><p></p><p><strong>[Membership Card]</strong> </p><ol><li><strong>Banner Images</strong>: Support displaying different images based on custom attributes.</li><li><strong>Barcode Display</strong>: Now supports <strong>Member ID</strong>, <strong>Phone Number</strong>, or <strong>Email</strong> (you can choose one).</li></ol><p><strong>[Conversations 2.0]</strong></p><ol><li><strong>Deleting Conversations and Adding to Blacklist</strong>: New features to improve flexibility.</li><li><strong>Optimized Saved Replies and Message Templates Workflow</strong>: Fewer steps for more efficient messaging.</li><li><strong>Collaborative Conversations</strong>: Gradual rollout for enhanced team collaboration.</li></ol><p><strong>[Social Contact Management]</strong></p><p><strong>Batch Adding/Removing Tags:</strong> Now you can efficiently manage contact tags in bulk.</p><p></p><p><strong>[Chat Statistics Report]</strong></p><p><strong>Message Count Statistics</strong>: Added tracking for messages sent by Sales Managers and Sales Staff (<strong>OMO Teams Only</strong>).</p><p><strong>Other Feature Improvements:</strong></p><p></p><p><strong>[LINE NotiPress]</strong></p><p>Due to adjustments in the LINE API, the following changes have been implemented:</p><ul><li>Discontinued support for the statistic <strong>“New Friends From LINE Notification Messages”.</strong></li><li><strong>LINE Notification Messages</strong> will no longer appear in Omnichat’s customer conversation records.</li></ul></td></tr><tr><td><a href="/en/release-note/dec-24-2024.md">Dec 24, 2024</a></td><td><p>[<strong>Open API]</strong></p><p>Enhanced sending records report with more customer interaction data, now supporting data filtering and export.</p><p></p><p><strong>[Bot Builder 2.0]</strong></p><p>Chatbot editor now supports Facebook and Instagram channels.</p></td></tr><tr><td><a href="/en/release-note/dec-11-2024.md">Dec 11, 2024</a></td><td><p><strong>[New Audience Filtering Options]</strong> </p><p>Now you can track and filter opened, read, and clicked broadcast messages.</p><p></p><p><strong>[OMO]</strong></p><p>Now supporting Webhook notifications when sales agent bindings are updated.</p><p></p><p><strong>[Coupons]</strong></p><p>Added a setting to display coupon serial numbers.</p></td></tr><tr><td><a href="/en/release-note/nov-27-2024.md">Nov 27, 2024</a></td><td><p>[<strong>Social Ads Enhancement]</strong></p><p>Supports Sending Facebook/WhatsApp User Conversion Data to Meta Event Manager through Omnichat Journeys.</p><p></p><p><strong>[Bot Builder]</strong></p><p>Increased Character Limit for Carousel Message Cards Across Platforms</p><p></p><p><strong>[LINE NotiPress]</strong></p><p>Supporting New Scenarios</p></td></tr><tr><td><a href="/en/release-note/nov-13-2024.md">Nov 13, 2024</a></td><td><p><strong>[LINE Membership Card]</strong></p><p>Now the Coupon Lists Tab Has Been Added to the LINE Membership Cards</p><p></p><p><strong>[Channel Frequently Used Message Access]</strong></p><p>Marketing Roles Now Have Access to Edit Channel Frequently Used Message Settings</p></td></tr><tr><td><a href="/en/release-note/oct-30-2024.md">Oct 30, 2024</a></td><td><p><strong>[Chat-to-Order]</strong></p><p>Supports order notifications for staff through Email and Omnichat APP.</p><p></p><p><strong>[WhatsApp Flows]</strong> </p><p>Now in the WhatsApp flow response reports you can view and export images and files uploaded by customers.</p><p></p><p><strong>[SurveyCake Integration]</strong> Tag synchronization now triggers multiple features.</p><p></p><p><strong>[Other Feature Improvements]</strong></p><ul><li><strong>Coupons:</strong> The referral link moved above the Redeem button</li><li><strong>Broadcasts:</strong> User ID is now displayed in the notification details/list.</li><li><strong>Social Channel Binding:</strong> Facebook social channel binding has been re-launched.</li></ul></td></tr><tr><td><a href="/en/release-note/oct-16-2024.md">Oct 16, 2024</a></td><td><p>[<strong>Audience Management]</strong> </p><p>You can now sync audiences to LINE Ad manager platform.</p><p></p><p><strong>[Chat-to-Order]</strong></p><p>Allows setting custom discount limits for promotions.</p><p></p><p><strong>[LINE NotiPress]</strong></p><p>Supporting new notification scenarios.</p><p></p><p><strong>[Other feature improvements]</strong></p><ul><li>Adjusted UTM parameters for broadcast links.</li><li>Increased character limit for carousel messages for Webchat.</li></ul></td></tr><tr><td><a href="/en/release-note/oct-2-2024.md">Oct 2, 2024</a></td><td><p><strong>[Conversation 2.0]</strong> </p><p>You can add and edit custom attributes within conversations.</p><p></p><p><strong>[Chatbot]</strong></p><p>The webchat chatbot now supports conditional reply cards.</p><p></p><p><strong>[LINE Mobile Number Binding]</strong></p><p> Supports tagging upon the first mobile number binding.</p><p></p><p><strong>[LINE NotiPress]</strong></p><p>Supports new notification scenarios.</p></td></tr><tr><td><a href="/en/release-note/sep-19-2024.md">Sep 19, 2024</a></td><td><p><strong>[Audience Management]</strong> </p><p>New feature Launch. Save frequently used broadcast filter conditions for efficient segmentation and remarketing.</p><p></p><p><strong>[OmniLink Cross-Channel Connector]</strong></p><p>Now you can see your campaign statistic tables and detail exports</p><p></p><p><strong>[SMS charges now are deducted from your account balance]</strong></p><p></p><p><strong>[Other feature improvements]</strong></p><ol><li>Coupon management: Supports customized redemption buttons and text</li><li>Keyword Auto-Reply / Auto-Assign 2.0: Now you can view the trigger counts directly on the Rule Page</li><li>Conversation 2.0: Customer service managers and sales managers can export conversations as CSV files (contact your customer service representative to enable this feature)</li></ol></td></tr><tr><td><a href="/en/release-note/sep-4-2024.md">Sep 4, 2024</a></td><td><p><strong>[Chat-to-Order - WhatsApp Commerce]</strong><br>New Button Added to the Order List for Viewing Customer Conversations</p><p></p><p><strong>[Cross-Channel Connector (OmniLink) ]</strong> <br>Now Supports LINE</p><p></p><p><strong>[Other Feature Improvements]</strong></p><ol><li><strong>Web chat</strong>: Now supports tagging conversations via button replies and saving replies as custom attributes.</li><li><strong>Chatbot</strong>: The “JSON API” card has been renamed to “Call an API.”</li></ol></td></tr><tr><td><a href="/en/release-note/aug-21-2024.md">Aug 21, 2024</a></td><td><p><strong>[Coupon]</strong></p><p>Customizable Images for Coupon Messages<br><br><strong>[Broadcast]</strong> <br>Now You Can View the Clickable URL Links on Broadcast Preview and Details</p></td></tr><tr><td><a href="/en/release-note/aug-8-2024.md">Aug 8, 2024</a></td><td><p><strong>[The Omnichat Cross-Channel Connector is live now]</strong></p><p></p><p><strong>[WhatsApp Flows]</strong> </p><p>WhatsApp Flow Webhook integration is now available, enabling you to send the flow responses directly to your backend platforms.</p><p></p><p><strong>[WhatsApp Membership Card]</strong></p><p>Now your customers can see their coupon list on the WhatsApp Membership card</p><p></p><p><strong>[SurveyCake Integration]</strong> </p><p>Now Supports Tag Synchronization</p><p></p><p><strong>[Other feature improvements]</strong><br>You can customize the language of your WhatsApp chat to order notifications (English, Simplified Chinese, Traditional Chinese)</p></td></tr><tr><td><a href="https://en-docs.omnichat.ai/release-note/jul-24-2024">Jul 24, 2024</a></td><td><p>[K<strong>eyword Auto Assign 2.0 has been launched]</strong></p><p></p><p><strong>[Customer Journeys]</strong> </p><p>New segmentation filter based on loyalty points</p><p></p><p><strong>[LINE NotiPress]</strong> </p><p>A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS.</p><p></p><p><strong>[LINE Chat-to-Order]</strong> </p><p>The home delivery option is now available for orders.</p><p></p><p><strong>[Other Feature Improvements]</strong></p><ol><li><strong>Conversation 2.0:</strong> You can select more than 40 filtered contacts when sending mass messages.</li><li><strong>Entire Platform</strong> - The new left-sidebar menu has been rolled out to all users in our new platform backend</li><li><strong>Social Contacts new action item:</strong> viewing contact frequency of tagging and adding the contact to the test list.</li></ol></td></tr><tr><td><a href="/en/release-note/jul-10-2024.md">Jul 10, 2024</a></td><td><p></p><p><strong>[App Integrations]</strong></p><p>Shopify integration has been launched</p><p></p><p><strong>[Social Channel Binding]</strong></p><p>Now you can customize the LINE / WhatsApp social channel binding button text.</p><p></p><p><strong>[WhatsApp Template]</strong></p><p>WhatsApp template supports copying JSON format.</p><p></p><p><strong>[LINE NotiPress]</strong></p><p>LINE NotiPress supports new scenarios: registration completion notification, appointment completion notification, appointment reminder notification</p><p></p><p><strong>[OMO Binding]</strong></p><p>OMO binding supports sending messages with LIFF: available for non-91 teams</p><p></p><p><strong>[Other feature improvements]</strong></p><ol><li>The team profile settings now include options to set the currency symbol for performance reports</li><li>FB/IG carousel message card title and subtitle length limit has been increased to 80 characters</li><li>Conversation 2.0: You can send the website URL with tracking parameters</li></ol></td></tr><tr><td><a href="/en/release-note/jun-26-2024.md">Jun 26, 2024</a></td><td><p></p><p><strong>[SurveyCake Integration has been released]</strong> <br>you can automatically embed customer information into survey forms, with automatic messaging upon survey completion.</p><p><br><strong>[Membership Card Updates]</strong></p><ol><li><strong>WhatsApp Membership Card:</strong> You can now set customized icons for each information field</li><li><strong>LINE Membership Card:</strong> You can customize the displayed information</li></ol><p><strong>[LINE Phone Number Binding]</strong> <br>Membership data matching platform settings available on phone number binding</p><p><br><strong>[LINE Rich Menu and Image map messages optimization]</strong></p><ol><li><strong>LINE Image map messages:</strong> available on Chatbot Modules</li><li><strong>LINE Rich Menu:</strong> display Rich menus based on tags (Now Supports “Match All” Tags and Customer Journey tags for displaying Rich Menus)</li></ol><p><strong>[Other feature improvements]</strong></p><ol><li><strong>Conversation 2.0:</strong> conversation List, Chat Sorting Options</li><li><strong>Conversation</strong>: customers can now unsubscribe by sending "unsub" on WhatsApp.</li><li><strong>CSV Broadcast Optimization</strong>: Error explanations for incorrect CSV file uploads.</li><li><strong>WhatsApp Message Templates:</strong> The template preview now includes a “template name” field</li><li><strong>Keyword Auto Assign Chatbot Card:</strong> Now it is supported on the preview section of different features (Broadcast, keyword auto-reply 2.0)</li></ol></td></tr><tr><td><a href="/en/release-note/jun-12-2024.md">Jun 12, 2024</a></td><td><p></p><p><strong>[WhatsApp Commerce]</strong> </p><p>The order notification setting is now live!</p><p></p><p><strong>[Team Timezone Settings]</strong></p><p>Various features’ timing can be adjusted according to the team's timezone.</p><p></p><p><strong>[Conversations 2.0]</strong></p><ol><li>Conversations can now be followed up, closed, and restarted in batches.</li><li>The browser tab shows the number of unread messages.</li><li>Messages can include system variables.</li><li>Showing failure error messages for sending messages</li></ol><p><strong>[LINE Rich Menu]</strong></p><p>Displaying different rich menus based on tags</p><p></p><p><strong>[Other Feature Improvements]</strong></p><ol><li><strong>Broadcast 2.0</strong>: CSV broadcasts can now check if phone numbers and email formats are correct.</li><li><strong>LINE Notification Messages</strong>: The balance is now updated hourly, and if the balance is insufficient, feature usage will be blocked.</li></ol></td></tr><tr><td><a href="/en/release-note/may-29-2024.md">May 29, 2024</a></td><td><p></p><p>[<strong>Omnichat’s Loyalty Points - New Feature Launch]</strong> <br>Convert your customers’ online and offline purchases into redeemable points, create membership tiers, and much more.<br></p><p><strong>[Broadcast Test Feature]</strong></p><p>a. You can create test lists on social contacts</p><p>b. You can send broadcast messages to your test lists</p><p><br><strong>[Settings]</strong><br>You can now set the display language on the customer side</p><p><br><strong>[Other Feature Improvements]</strong></p><p>a. Social Contacts 2.0: you can now edit the tags</p><p>b. Conversation 2.0: Added WhatsApp conversation country code field, automatically records the last used country code</p></td></tr><tr><td><a href="/en/release-note/may-22-2024.md">May 22, 2024</a></td><td><p><strong>[WhatsApp Flows - New Feature launch]</strong></p><p>WhatsApp Flow add-on purchase required</p><p> You can create simple and engaging forms right within WhatsApp</p><p></p><p><strong>[Membership card]</strong></p><p>Membership cards are now available for the WhatsApp platform.</p><p></p><p><strong>[Game Module]</strong></p><p>Game module feature is now available for the Instagram channel</p><p></p><p><strong>[Product referral link - Abandoned Cart Remarketing Message]</strong></p><p> Product referral links and abandoned cart remarketing messages now display different currencies based on the currency set on the product feed.</p><p></p><p><strong>Remarketing Message 2.0 has been released</strong></p><p></p><p><strong>Keyword auto-reply 2.0 has been revamped and released</strong></p><p></p><p><strong>Conversation 2.0 is now fully available to all clients:</strong></p><ol><li>Message sending status</li><li>Sending WhatsApp sticker packs and LINE official stickers</li></ol></td></tr><tr><td><a href="/en/release-note/may-08-2024.md">May 08, 2024</a></td><td><p><strong>[Customer Journeys]</strong></p><ul><li>Journey statistics now include 12, 24, and 48-hour response rates.</li></ul><p><strong>[Conversation 2.0]</strong></p><ul><li>Frequency of tagging is now available under the customer information</li></ul><p><strong>[Other Feature Improvements]</strong></p><ul><li>LINE Rich Menu: OMO-bound store menus now support multiple schedules.</li><li>Contact API supports reading all contacts at once.</li></ul></td></tr><tr><td><a href="/en/release-note/apr-24-2024.md">Apr 24, 2024</a></td><td><p><strong>[Customer Journey - Add-on]</strong></p><p>Introducing "Update Custom Attributes" Action Node</p><p></p><p><strong>[Open API Token Management - Add-on]</strong> </p><p>Now you can manage your API Tokens and IP whitelists more conveniently.</p><p></p><p><strong>[Coupon Management - Add-on]</strong> </p><p>You can separately customize the messages for coupon distribution completion and reaching the redemption limit.</p><p></p><p><strong>[Conversation 2.0]</strong></p><p>Now sending coupons is available within chats</p><p></p><p><strong>[LINE NotifiPress]</strong></p><p>The monthly billing statements for LINE notification messages will be sent to you via email on the 3rd of every month.</p><p></p><p><strong>[App Video Upload Optimization]</strong> </p><p> You can upload videos exceeding platform size limits. </p></td></tr><tr><td><a href="/en/release-note/apr-10-2024.md">Apr 10, 2024</a></td><td><p><strong>[Customer Management - Non-Social CDP Plans]</strong></p><ul><li>Customer Management: making it easier to manage your website contacts.</li><li>Customer Data Import Support: importing customers with their member IDs</li></ul><p><strong>[WhatsApp Catalog]</strong><br>Added a new "Message Business" button inside WhatsApp catalog product pages for product inquiries within conversations</p><p></p><p><strong>[Conversations 2.0 - Web]</strong></p><ul><li>Sending saved replies including files and chatbots is now available</li><li>Replying to specific WhatsApp messages </li><li>Searching for conversations by staff information</li><li>Additional customer information fields added to the right-side panel</li><li>Sending customer surveys upon closing conversations</li></ul><p></p><p><strong>[LINE NotiPress]</strong></p><p>A new data point has been added, representing the number of new LINE friends added due to receiving LINE notifications</p><p></p><p><strong>[Other Feature Improvements]</strong></p><p>The customer survey page now displays the team's profile picture instead of the Omnichat logo.</p></td></tr><tr><td><a href="/en/release-note/mar-27-2024.md">Mar 27, 2024</a></td><td><p></p><p><strong>[Abandoned Cart Remarketing]</strong></p><ul><li>Introducing the Message Preview feature</li><li>New "Reactivation Period" feature </li><li>Interface redesign and optimization</li></ul><p><br><strong>[WhatsApp Chat-to-order ]</strong></p><ul><li>New Order management features</li><li>Now Sales Staff Can View Customers’ WhatsApp Catalog Purchased Items</li></ul><p><br><strong>[OMO]</strong><br><strong>Mass messaging</strong> is now available for <strong>OMO sales staff</strong> on Conversation 2.0 (Beta)</p><p></p><p></p><p><strong>[Insider Integration]</strong></p><ul><li>Sharing Omnichat data with Insider</li><li>Message API integration for setting up Omnichat message sending within Insider</li><li>Interaction status data passed from Omnichat to Insider through  Message API </li></ul><p></p><p><strong>[LINE NotiPress]</strong></p><ul><li>Sending LINE push messages is now available </li><li>Instant LINE friend phone number collection upon receiving LINE notification messages from existing friends</li></ul><p></p><p><strong>[Other feature improvements]</strong></p><ul><li><strong>Customer journey:</strong> Now inside the journey setting you can see the journey triggering quota</li><li><strong>Mobile App shortcuts:</strong> We have added 2 new tabs <strong>“Tags”</strong> and <strong>“Notes”</strong> on our conversation information dropdown list so you can access customer tags and notes with only one click</li></ul></td></tr><tr><td><a href="/en/release-note/mar-13-2024.md">Mar 13, 2024</a></td><td><p><strong>[Data Integration]</strong></p><p>Chatbots can now trigger based on users’ Mobile Phone Binding or 91APP binding status</p><p></p><p><strong>[WhatsApp Commerce Module]</strong></p><p>Chat-to-order message style update using a button instead of URL</p><p></p><p><strong>[OMO]</strong></p><p>OMO store pickup logic available for WhatsApp Chat-to-order settings</p><p></p><p><strong>[Team Profile]</strong></p><p>Team profile settings updates</p><p></p><p><strong>[Mass Messaging Record]</strong></p><p>Mass Messaging Record revamp</p><p></p><p><strong>[Contact API/Webhook + CRM module]</strong></p><p>Omnichat Webhook now supports mobile binding events</p><p><br><strong>[Customer Journey]</strong></p><p>Triggering Journeys upon customer data import available on the “Import customer data" page <br><br><strong>[Other Feature Improvements]</strong></p></td></tr><tr><td><a href="/en/release-note/mar-06-2024.md">Mar 06, 2024</a></td><td>The new Receipt Campaign feature has been launched!<br><strong>Note:</strong> This feature is currently <strong>only supported on LINE</strong> and for now only <strong>receipts issued in Taiwan</strong> are eligible to participate in the receipt campaigns</td></tr><tr><td><a href="/en/release-note/feb-21-2024.md">Feb 21, 2024</a></td><td><p></p><p><strong>[Whatsapp Templates]</strong></p><p>Introducing More Button Types and Increased Flexibility on WhatsApp Templates</p><p></p><p><strong>[ Adding new WhatsApp Conversation]</strong></p><p>Now available on Conversation Beta, allowing customer service staff to easily open new conversations on WhatsApp</p><p></p><p><strong>[OMO - Team list and My list]</strong></p><p>Conversation Beta: Now supports viewing the customers' list</p><p></p><p><strong>[Introducing LINE NotiPress]</strong></p><p>Supporting LINE notification messages and automated SMS  notifications</p></td></tr><tr><td><a href="/en/release-note/jan-31-2024.md">Jan 31, 2024</a></td><td><p><strong>[Salesforce Integration]</strong></p><p>Salesforce contact information sync is now live</p><p></p><p><strong>[All plans that include customer service]</strong></p><p>You can now add chatbots and files to your saved replies</p><p></p><p><strong>[OMO]</strong></p><p>Sales Managers can check the customer list of each team member on our iOS APP Now</p><p></p><p><strong>[Advanced Marketing, Enterprise, and Social CDP]</strong></p><p><strong>Mobile Number data from specific locations automatically bounded to WhatsApp:</strong> When the Omnichat Pixel on your website collects a user's mobile phone data from Singapore, Malaysia, Hong Kong, Macau, or Indonesia, it will automatically add it as a WhatsApp contact and complete the social channel binding.</p><p></p></td></tr><tr><td><a href="/en/release-note/jan-10-2024.md">Jan 10, 2024</a></td><td><p><strong>[OMO]</strong><br><strong>Conversations Beta:</strong> Mass messaging for sales roles is now also available on the web platform<br><br><strong>[Chat to Order]</strong></p><p>More order details are available for direct export on the chat<br><br><strong>[Marketing]</strong></p><p>Clicks on the coupon cards are now trackable<br> </p></td></tr><tr><td><a href="/en/release-note/jan-03-2024.md">Jan 03, 2024</a></td><td><strong>[Marketing]</strong><br>- Rolled out Social Contact Management Beta<br>- Broadcast Beta now supports CSV Broadcast <br><br><strong>[Game Module]</strong><br>You can now start Games with a Click Button on our Whatsapp Game Module<br></td></tr><tr><td><a href="/en/release-note/dec-27-2023.md">Dec 27, 2023</a></td><td><p><strong>[Coupon Module]</strong> </p><p>The "Redeem Coupon" button activates your users' identity binding across different channels </p><p><br><strong>[Customer Journey]</strong> <br>Statistic adjustments for better customer experience<br><br><strong>[Chat to Order]</strong> <br>More offline payment options and branding settings<br></p></td></tr></tbody></table>

<table><thead><tr><th width="160">Release date</th><th>Updates</th></tr></thead><tbody><tr><td><a href="/en/release-note.md">Apr 8,2026</a></td><td><ul><li><strong>Drafts For Broadcast</strong></li><li><strong>Facebook Marketing Messages</strong></li><li><strong>Time Filters</strong> For Message Content Search</li><li>Optimized <strong>Omni AI Triggers For OMO Binding Conversation</strong></li></ul></td></tr><tr><td><a href="/en/release-note/mar-25-2026.md">Mar 25,2026</a></td><td><ul><li><strong>Billing</strong> System Optimization</li><li>Two Updates to <strong>Broadcast Reports</strong></li><li>Improved Message Sending Experience for <strong>Closing-Hours in Webchat Plugin</strong></li><li>Conversation Search Performance Improvement</li></ul></td></tr><tr><td><a href="/en/release-note/mar-11-2026.md">Mar 11, 2026</a></td><td><ul><li><strong>Omnichat System Email Domain Update</strong></li><li><strong>Contacts API</strong>: New supported fields for contacts API</li><li><strong>Conversation Reports:</strong> Updated calculation logic for "Missed Messages"</li><li><strong>Invoice Campaigns</strong>: Support for multiple invoice campaigns</li></ul></td></tr><tr><td><a href="/en/release-note/feb-4-2026.md">Feb 4, 2026</a></td><td><strong>Omni AI :</strong> Now available on Webchat<br><strong>Sidebar :</strong> Added search function<br><strong>Tags :</strong> Supports category management</td></tr><tr><td><a href="/en/release-note/jan-7-2026.md">Jan 7, 2026</a></td><td><strong>Chatbot :</strong> Supports copying bots across platforms</td></tr><tr><td><a href="/en/release-note/dec-29-2025.md">Dec 29, 2025</a></td><td><strong>Team</strong> <strong>Settings :</strong> Support restrict login IP addresses</td></tr><tr><td><a href="/en/release-note/dec-10-2025.md">Dec 10, 2025</a></td><td><strong>Channel Contacts :</strong> Supports bulk updates to contact subscription status and bulk deletion of contacts</td></tr><tr><td><a href="/en/release-note/oct-29-2025.md">Oct 29, 2025</a></td><td><ul><li><strong>Omni AI upgrade:</strong> now supports third-party AI Agent integration</li><li><strong>Shopify Membership Card module upgrade:</strong> supports Ako data integration</li><li><strong>Team data upgrade:</strong> supports OAuth 2.0 Single Sign-On (SSO)</li></ul></td></tr><tr><td><a href="/en/release-note/oct-15-2025.md">Oct 15, 2025</a></td><td><ul><li><strong>LINE Rich Menu</strong> – Improved Update Mechanism</li><li><strong>Tagging and Webhook Notification</strong> After Successful 91APP Member Binding</li><li><strong>Broadcast</strong> – Supporting Sales Broadcast Performance Metrics (Web)</li></ul></td></tr><tr><td><a href="/en/release-note/oct-1-2025.md">Oct 1, 2025</a></td><td><ul><li><strong>Loyalty:</strong> QR Code Point Collection</li><li><strong>Tags:</strong> Supporting Bulk Export and Import of Tags</li></ul></td></tr><tr><td><a href="/en/release-note/sep-17-2025.md">Sep 17, 2025</a></td><td><ul><li>Supporting <strong>WhatsApp Media Card Carousel</strong> Templates</li><li>Updated <strong>Feature Names &#x26; Sidebar Labels</strong></li></ul></td></tr><tr><td><a href="/en/release-note/sep-3-2025.md">Sep 3, 2025</a></td><td><ul><li><strong>Tag Management</strong>: Tag Categories are now supported</li><li><strong>Game Module:</strong> Restrict eligibility and prevent abuse of rewards</li><li><strong>Journey Builder</strong>: Now supports duplicating journey nodes</li><li><strong>LINE Membership Card</strong>: Now supports Shopify order data</li></ul></td></tr><tr><td><a href="/en/release-note/aug-20-2025.md">Aug 20, 2025</a></td><td><ul><li><strong>Supporting Co-existence with WhatsApp Business App</strong></li><li><strong>Supporting sending files via LINE Official Account</strong></li></ul></td></tr><tr><td><a href="/en/release-note/jun-25-2025.md">Jun 25, 2025</a></td><td><ul><li><strong>LINE now supports quoted replies</strong></li><li><strong>Now you can mark the conversations as unread</strong></li></ul></td></tr><tr><td><a href="/en/release-note/jun-11-2025.md">Jun 11, 2025</a></td><td><ul><li><strong>LINE Membership Card: “My Orders” Now Supports Third-Party Platform Orders</strong></li><li><strong>LINE NotiPress: New Supported Scenarios</strong></li></ul></td></tr><tr><td><a href="/en/release-note/may-28-2025.md">May 28, 2025</a></td><td><ul><li><strong>Reports – Conversion Analysis | UI Update</strong></li><li><strong>LINE Group Conversation is live</strong></li><li><p><strong>Other Feature Enhancements:</strong></p><ol><li>OmniLink supports FB Messenger</li><li>SurveyCake integration now supports enterprise custom domain type surveys</li></ol></li></ul></td></tr><tr><td><a href="/en/release-note/may-14-2025.md">May 14, 2025</a></td><td><p><strong>[Abandoned Cart Remarketing]</strong></p><ul><li>Analytics Reports</li><li>Successful Binding Message Options: Support for No Message, Text Message, or Chatbot</li></ul><p><strong>[LINE NotiPress]</strong></p><p>Now supports <strong>SHOPLINE</strong></p></td></tr><tr><td><a href="/en/release-note/apr-30-2025.md">Apr 30, 2025</a></td><td><p>[<strong>Tag Management]</strong></p><p>Now supports tag expiration—expired tags will be automatically deleted.</p><p><strong>[FB / IG Comment Reply 2.0]</strong></p><p>Upgraded and officially launched.</p><p><strong>[91APP OMO Binding Upgrade]</strong></p><p>Now supports one-tap referral syncing from the app to your LINE Official Account.</p><p><strong>[Other Improvements]</strong><br>Conversation 2.0: You can drag and drop the Images from the Chat into your desktop to save them</p></td></tr><tr><td><a href="/en/release-note/apr-17-2025.md">Apr 17, 2025</a></td><td><p>[<strong>New Filter Conditions]</strong></p><p>Last Broadcast Click Time and Read Time</p><p><strong>[OMO]</strong></p><p>Sales staff can now follow up on open conversations and automatically bind with the customers</p><p><strong>[LINE Rich Menu]</strong></p><p>Supports tagging when opening a URL or switching menus</p><p><strong>[LINE Imagemap]</strong></p><p>Now supports transparent images and message duplication</p></td></tr><tr><td><a href="/en/release-note/apr-1-2025.md">Apr 1, 2025</a></td><td><p><strong>[Conversation 2.0]</strong></p><p>Added keyboard shortcuts for Saved Replies and Transaction Links</p><p><strong>[WhatsApp Flows]</strong></p><p>Now supports saving responses to custom attributes and system fields (e.g. Email)</p><p><strong>[WhatsApp Commerce (Chat-to-Order) ]</strong></p><p>You can now create orders directly on the Omnichat admin panel</p></td></tr><tr><td><a href="/en/release-note/mar-19-2025.md">Mar 19, 2025</a></td><td><p><strong>[App Integration]</strong></p><p>HubSpot contact data integration is now live</p><p><strong>[Bot Builder]</strong></p><p>Image URLs from user input cards can now be saved as custom attributes</p><p><strong>[Phone binding]</strong></p><p>Now supports identity verification via custom platforms</p><p><strong>[Website member binding]</strong></p><p>Now you can bind your users’ LINE identity through LINE LIFF links</p><p><strong>[Other Feature Improvements]</strong></p><ul><li>Customer Journeys: Support “specific month (any year)” filter for custom attributes</li><li>Customer Journeys: Improved time-based conditions</li><li>Sales managers can now update the online/offline status of agents in the same store</li></ul></td></tr><tr><td><a href="/en/release-note/mar-5-2025.md">Mar 5, 2025</a></td><td><p><strong>[Audience Management]</strong></p><p>Supports creating Facebook ad audiences.</p><p><strong>[Social Ads]</strong></p><p>Enables cross-channel Meta ad event tracking through Customer Journeys.</p><p><strong>[Omnichat Mobile App]</strong></p><p>Supports editing custom attributes.</p><p><strong>[Tag Management]</strong></p><p>Added tagging record filter and daily tagging history within a selected date range.</p><p><strong>[LINE Flex Message]</strong></p><p>Supports customized <strong>LINE Flex Message</strong> integration.</p><p><strong>Other Enhancements</strong></p><ul><li>91APP Member Binding – Stores Member IDs from 91APP Webhook.</li><li>Social Channel Binding – Now supports tagging users after successful binding.</li><li>Loyalty Points – Manual point uploads now support all social platforms.</li><li>Social Contacts – Displays native social media names.</li></ul></td></tr><tr><td><a href="/en/release-note/feb-5-2025.md">Feb 5, 2025</a></td><td><p><strong>[Auto Scheduler]</strong></p><p>New Feature: supports recurring journey triggers for different audiences.</p><p><strong>[Broadcast and Audience Management]</strong></p><p>You can create audience segments directly from broadcast details.</p><p><strong>[Conversation 2.0]</strong></p><ul><li>The left-side “Case List” can now be collapsed in order to expand the chat window.</li><li>The customer profile now displays social media names.</li><li>Collaborative conversations are now available on Webchat.</li></ul><p><strong>[Salesforce Integration]</strong></p><ul><li>Supports tag sync</li><li>Syncs social channel subscription statuses.</li><li>Optimized phone number sync</li></ul><p><strong>[New Audience Filtering Conditions]</strong></p><p><br><strong>[Bot Builder]</strong></p><ul><li>Supports new variables: Location Code and Staff ID.</li><li>Now supports LINE</li></ul><p><strong>[LINE chat to order]</strong> Order notification settings are now available for LINE.</p><p><br><strong>[Other Notices]</strong></p><p>Starting from <strong>March 19</strong>, multiple device logins for the same account will be restricted.</p></td></tr><tr><td><a href="/en/release-note/jan-8-2025.md">Jan 8, 2025</a></td><td><p><strong>[Membership Card]</strong></p><ol><li><strong>Banner Images</strong>: Support displaying different images based on custom attributes.</li><li><strong>Barcode Display</strong>: Now supports <strong>Member ID</strong>, <strong>Phone Number</strong>, or <strong>Email</strong> (you can choose one).</li></ol><p><strong>[Conversations 2.0]</strong></p><ol><li><strong>Deleting Conversations and Adding to Blacklist</strong>: New features to improve flexibility.</li><li><strong>Optimized Saved Replies and Message Templates Workflow</strong>: Fewer steps for more efficient messaging.</li><li><strong>Collaborative Conversations</strong>: Gradual rollout for enhanced team collaboration.</li></ol><p><strong>[Social Contact Management]</strong></p><p><strong>Batch Adding/Removing Tags:</strong> Now you can efficiently manage contact tags in bulk.</p><p><strong>[Chat Statistics Report]</strong></p><p><strong>Message Count Statistics</strong>: Added tracking for messages sent by Sales Managers and Sales Staff (<strong>OMO Teams Only</strong>).</p><p><strong>Other Feature Improvements:</strong></p><p><strong>[LINE NotiPress]</strong></p><p>Due to adjustments in the LINE API, the following changes have been implemented:</p><ul><li>Discontinued support for the statistic <strong>“New Friends From LINE Notification Messages”.</strong></li><li><strong>LINE Notification Messages</strong> will no longer appear in Omnichat’s customer conversation records.</li></ul></td></tr><tr><td><a href="/en/release-note/dec-24-2024.md">Dec 24, 2024</a></td><td><p>[<strong>Open API]</strong></p><p>Enhanced sending records report with more customer interaction data, now supporting data filtering and export.</p><p><strong>[Bot Builder 2.0]</strong></p><p>Chatbot editor now supports Facebook and Instagram channels.</p></td></tr><tr><td><a href="/en/release-note/dec-11-2024.md">Dec 11, 2024</a></td><td><p><strong>[New Audience Filtering Options]</strong></p><p>Now you can track and filter opened, read, and clicked broadcast messages.</p><p><strong>[OMO]</strong></p><p>Now supporting Webhook notifications when sales agent bindings are updated.</p><p><strong>[Coupons]</strong></p><p>Added a setting to display coupon serial numbers.</p></td></tr><tr><td><a href="/en/release-note/nov-27-2024.md">Nov 27, 2024</a></td><td><p>[<strong>Social Ads Enhancement]</strong></p><p>Supports Sending Facebook/WhatsApp User Conversion Data to Meta Event Manager through Omnichat Journeys.</p><p><strong>[Bot Builder]</strong></p><p>Increased Character Limit for Carousel Message Cards Across Platforms</p><p><strong>[LINE NotiPress]</strong></p><p>Supporting New Scenarios</p></td></tr><tr><td><a href="/en/release-note/nov-13-2024.md">Nov 13, 2024</a></td><td><p><strong>[LINE Membership Card]</strong></p><p>Now the Coupon Lists Tab Has Been Added to the LINE Membership Cards</p><p><strong>[Channel Frequently Used Message Access]</strong></p><p>Marketing Roles Now Have Access to Edit Channel Frequently Used Message Settings</p></td></tr><tr><td><a href="/en/release-note/oct-30-2024.md">Oct 30, 2024</a></td><td><p><strong>[Chat-to-Order]</strong></p><p>Supports order notifications for staff through Email and Omnichat APP.</p><p><strong>[WhatsApp Flows]</strong></p><p>Now in the WhatsApp flow response reports you can view and export images and files uploaded by customers.</p><p><strong>[SurveyCake Integration]</strong> Tag synchronization now triggers multiple features.</p><p><strong>[Other Feature Improvements]</strong></p><ul><li><strong>Coupons:</strong> The referral link moved above the Redeem button</li><li><strong>Broadcasts:</strong> User ID is now displayed in the notification details/list.</li><li><strong>Social Channel Binding:</strong> Facebook social channel binding has been re-launched.</li></ul></td></tr><tr><td><a href="/en/release-note/oct-16-2024.md">Oct 16, 2024</a></td><td><p>[<strong>Audience Management]</strong></p><p>You can now sync audiences to LINE Ad manager platform.</p><p><strong>[Chat-to-Order]</strong></p><p>Allows setting custom discount limits for promotions.</p><p><strong>[LINE NotiPress]</strong></p><p>Supporting new notification scenarios.</p><p><strong>[Other feature improvements]</strong></p><ul><li>Adjusted UTM parameters for broadcast links.</li><li>Increased character limit for carousel messages for Webchat.</li></ul></td></tr><tr><td><a href="/en/release-note/oct-2-2024.md">Oct 2, 2024</a></td><td><p><strong>[Conversation 2.0]</strong></p><p>You can add and edit custom attributes within conversations.</p><p><strong>[Chatbot]</strong></p><p>The webchat chatbot now supports conditional reply cards.</p><p><strong>[LINE Mobile Number Binding]</strong></p><p>Supports tagging upon the first mobile number binding.</p><p><strong>[LINE NotiPress]</strong></p><p>Supports new notification scenarios.</p></td></tr><tr><td><a href="/en/release-note/sep-19-2024.md">Sep 19, 2024</a></td><td><p><strong>[Audience Management]</strong></p><p>New feature Launch. Save frequently used broadcast filter conditions for efficient segmentation and remarketing.</p><p><strong>[OmniLink Cross-Channel Connector]</strong></p><p>Now you can see your campaign statistic tables and detail exports</p><p><strong>[SMS charges now are deducted from your account balance]</strong></p><p><strong>[Other feature improvements]</strong></p><ol><li>Coupon management: Supports customized redemption buttons and text</li><li>Keyword Auto-Reply / Auto-Assign 2.0: Now you can view the trigger counts directly on the Rule Page</li><li>Conversation 2.0: Customer service managers and sales managers can export conversations as CSV files (contact your customer service representative to enable this feature)</li></ol></td></tr><tr><td><a href="/en/release-note/sep-4-2024.md">Sep 4, 2024</a></td><td><p><strong>[Chat-to-Order - WhatsApp Commerce]</strong><br>New Button Added to the Order List for Viewing Customer Conversations</p><p><strong>[Cross-Channel Connector (OmniLink) ]</strong><br>Now Supports LINE</p><p><strong>[Other Feature Improvements]</strong></p><ol><li><strong>Web chat</strong>: Now supports tagging conversations via button replies and saving replies as custom attributes.</li><li><strong>Chatbot</strong>: The “JSON API” card has been renamed to “Call an API.”</li></ol></td></tr><tr><td><a href="/en/release-note/aug-21-2024.md">Aug 21, 2024</a></td><td><p><strong>[Coupon]</strong></p><p>Customizable Images for Coupon Messages<br><br><strong>[Broadcast]</strong><br>Now You Can View the Clickable URL Links on Broadcast Preview and Details</p></td></tr><tr><td><a href="/en/release-note/aug-8-2024.md">Aug 8, 2024</a></td><td><p><strong>[The Omnichat Cross-Channel Connector is live now]</strong></p><p><strong>[WhatsApp Flows]</strong></p><p>WhatsApp Flow Webhook integration is now available, enabling you to send the flow responses directly to your backend platforms.</p><p><strong>[WhatsApp Membership Card]</strong></p><p>Now your customers can see their coupon list on the WhatsApp Membership card</p><p><strong>[SurveyCake Integration]</strong></p><p>Now Supports Tag Synchronization</p><p><strong>[Other feature improvements]</strong><br>You can customize the language of your WhatsApp chat to order notifications (English, Simplified Chinese, Traditional Chinese)</p></td></tr><tr><td><a href="https://en-docs.omnichat.ai/release-note/jul-24-2024">Jul 24, 2024</a></td><td><p>[K<strong>eyword Auto Assign 2.0 has been launched]</strong></p><p><strong>[Customer Journeys]</strong></p><p>New segmentation filter based on loyalty points</p><p><strong>[LINE NotiPress]</strong></p><p>A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS.</p><p><strong>[LINE Chat-to-Order]</strong></p><p>The home delivery option is now available for orders.</p><p><strong>[Other Feature Improvements]</strong></p><ol><li><strong>Conversation 2.0:</strong> You can select more than 40 filtered contacts when sending mass messages.</li><li><strong>Entire Platform</strong> - The new left-sidebar menu has been rolled out to all users in our new platform backend</li><li><strong>Social Contacts new action item:</strong> viewing contact frequency of tagging and adding the contact to the test list.</li></ol></td></tr><tr><td><a href="/en/release-note/jul-10-2024.md">Jul 10, 2024</a></td><td><p><strong>[App Integrations]</strong></p><p>Shopify integration has been launched</p><p><strong>[Social Channel Binding]</strong></p><p>Now you can customize the LINE / WhatsApp social channel binding button text.</p><p><strong>[WhatsApp Template]</strong></p><p>WhatsApp template supports copying JSON format.</p><p><strong>[LINE NotiPress]</strong></p><p>LINE NotiPress supports new scenarios: registration completion notification, appointment completion notification, appointment reminder notification</p><p><strong>[OMO Binding]</strong></p><p>OMO binding supports sending messages with LIFF: available for non-91 teams</p><p><strong>[Other feature improvements]</strong></p><ol><li>The team profile settings now include options to set the currency symbol for performance reports</li><li>FB/IG carousel message card title and subtitle length limit has been increased to 80 characters</li><li>Conversation 2.0: You can send the website URL with tracking parameters</li></ol></td></tr><tr><td><a href="/en/release-note/jun-26-2024.md">Jun 26, 2024</a></td><td><p><strong>[SurveyCake Integration has been released]</strong><br>you can automatically embed customer information into survey forms, with automatic messaging upon survey completion.</p><p><br><strong>[Membership Card Updates]</strong></p><ol><li><strong>WhatsApp Membership Card:</strong> You can now set customized icons for each information field</li><li><strong>LINE Membership Card:</strong> You can customize the displayed information</li></ol><p><strong>[LINE Phone Number Binding]</strong><br>Membership data matching platform settings available on phone number binding</p><p><br><strong>[LINE Rich Menu and Image map messages optimization]</strong></p><ol><li><strong>LINE Image map messages:</strong> available on Chatbot Modules</li><li><strong>LINE Rich Menu:</strong> display Rich menus based on tags (Now Supports “Match All” Tags and Customer Journey tags for displaying Rich Menus)</li></ol><p><strong>[Other feature improvements]</strong></p><ol><li><strong>Conversation 2.0:</strong> conversation List, Chat Sorting Options</li><li><strong>Conversation</strong>: customers can now unsubscribe by sending "unsub" on WhatsApp.</li><li><strong>CSV Broadcast Optimization</strong>: Error explanations for incorrect CSV file uploads.</li><li><strong>WhatsApp Message Templates:</strong> The template preview now includes a “template name” field</li><li><strong>Keyword Auto Assign Chatbot Card:</strong> Now it is supported on the preview section of different features (Broadcast, keyword auto-reply 2.0)</li></ol></td></tr><tr><td><a href="/en/release-note/jun-12-2024.md">Jun 12, 2024</a></td><td><p><strong>[WhatsApp Commerce]</strong></p><p>The order notification setting is now live!</p><p><strong>[Team Timezone Settings]</strong></p><p>Various features’ timing can be adjusted according to the team's timezone.</p><p><strong>[Conversations 2.0]</strong></p><ol><li>Conversations can now be followed up, closed, and restarted in batches.</li><li>The browser tab shows the number of unread messages.</li><li>Messages can include system variables.</li><li>Showing failure error messages for sending messages</li></ol><p><strong>[LINE Rich Menu]</strong></p><p>Displaying different rich menus based on tags</p><p><strong>[Other Feature Improvements]</strong></p><ol><li><strong>Broadcast 2.0</strong>: CSV broadcasts can now check if phone numbers and email formats are correct.</li><li><strong>LINE Notification Messages</strong>: The balance is now updated hourly, and if the balance is insufficient, feature usage will be blocked.</li></ol></td></tr><tr><td><a href="/en/release-note/may-29-2024.md">May 29, 2024</a></td><td><p>[<strong>Omnichat’s Loyalty Points - New Feature Launch]</strong><br>Convert your customers’ online and offline purchases into redeemable points, create membership tiers, and much more.<br></p><p><strong>[Broadcast Test Feature]</strong></p><p>a. You can create test lists on social contacts</p><p>b. You can send broadcast messages to your test lists</p><p><br><strong>[Settings]</strong><br>You can now set the display language on the customer side</p><p><br><strong>[Other Feature Improvements]</strong></p><p>a. Social Contacts 2.0: you can now edit the tags</p><p>b. Conversation 2.0: Added WhatsApp conversation country code field, automatically records the last used country code</p></td></tr><tr><td><a href="/en/release-note/may-22-2024.md">May 22, 2024</a></td><td><p><strong>[WhatsApp Flows - New Feature launch]</strong></p><p>WhatsApp Flow add-on purchase required</p><p>You can create simple and engaging forms right within WhatsApp</p><p><strong>[Membership card]</strong></p><p>Membership cards are now available for the WhatsApp platform.</p><p><strong>[Game Module]</strong></p><p>Game module feature is now available for the Instagram channel</p><p><strong>[Product referral link - Abandoned Cart Remarketing Message]</strong></p><p>Product referral links and abandoned cart remarketing messages now display different currencies based on the currency set on the product feed.</p><p><strong>Remarketing Message 2.0 has been released</strong></p><p><strong>Keyword auto-reply 2.0 has been revamped and released</strong></p><p><strong>Conversation 2.0 is now fully available to all clients:</strong></p><ol><li>Message sending status</li><li>Sending WhatsApp sticker packs and LINE official stickers</li></ol></td></tr><tr><td><a href="/en/release-note/may-08-2024.md">May 08, 2024</a></td><td><p><strong>[Customer Journeys]</strong></p><ul><li>Journey statistics now include 12, 24, and 48-hour response rates.</li></ul><p><strong>[Conversation 2.0]</strong></p><ul><li>Frequency of tagging is now available under the customer information</li></ul><p><strong>[Other Feature Improvements]</strong></p><ul><li>LINE Rich Menu: OMO-bound store menus now support multiple schedules.</li><li>Contact API supports reading all contacts at once.</li></ul></td></tr><tr><td><a href="/en/release-note/apr-24-2024.md">Apr 24, 2024</a></td><td><p><strong>[Customer Journey - Add-on]</strong></p><p>Introducing "Update Custom Attributes" Action Node</p><p><strong>[Open API Token Management - Add-on]</strong></p><p>Now you can manage your API Tokens and IP whitelists more conveniently.</p><p><strong>[Coupon Management - Add-on]</strong></p><p>You can separately customize the messages for coupon distribution completion and reaching the redemption limit.</p><p><strong>[Conversation 2.0]</strong></p><p>Now sending coupons is available within chats</p><p><strong>[LINE NotifiPress]</strong></p><p>The monthly billing statements for LINE notification messages will be sent to you via email on the 3rd of every month.</p><p><strong>[App Video Upload Optimization]</strong></p><p>You can upload videos exceeding platform size limits.</p></td></tr><tr><td><a href="/en/release-note/apr-10-2024.md">Apr 10, 2024</a></td><td><p><strong>[Customer Management - Non-Social CDP Plans]</strong></p><ul><li>Customer Management: making it easier to manage your website contacts.</li><li>Customer Data Import Support: importing customers with their member IDs</li></ul><p><strong>[WhatsApp Catalog]</strong><br>Added a new "Message Business" button inside WhatsApp catalog product pages for product inquiries within conversations</p><p><strong>[Conversations 2.0 - Web]</strong></p><ul><li>Sending saved replies including files and chatbots is now available</li><li>Replying to specific WhatsApp messages</li><li>Searching for conversations by staff information</li><li>Additional customer information fields added to the right-side panel</li><li>Sending customer surveys upon closing conversations</li></ul><p><strong>[LINE NotiPress]</strong></p><p>A new data point has been added, representing the number of new LINE friends added due to receiving LINE notifications</p><p><strong>[Other Feature Improvements]</strong></p><p>The customer survey page now displays the team's profile picture instead of the Omnichat logo.</p></td></tr><tr><td><a href="/en/release-note/mar-27-2024.md">Mar 27, 2024</a></td><td><p><strong>[Abandoned Cart Remarketing]</strong></p><ul><li>Introducing the Message Preview feature</li><li>New "Reactivation Period" feature</li><li>Interface redesign and optimization</li></ul><p><br><strong>[WhatsApp Chat-to-order ]</strong></p><ul><li>New Order management features</li><li>Now Sales Staff Can View Customers’ WhatsApp Catalog Purchased Items</li></ul><p><br><strong>[OMO]</strong><br><strong>Mass messaging</strong> is now available for <strong>OMO sales staff</strong> on Conversation 2.0 (Beta)</p><p><strong>[Insider Integration]</strong></p><ul><li>Sharing Omnichat data with Insider</li><li>Message API integration for setting up Omnichat message sending within Insider</li><li>Interaction status data passed from Omnichat to Insider through Message API</li></ul><p><strong>[LINE NotiPress]</strong></p><ul><li>Sending LINE push messages is now available</li><li>Instant LINE friend phone number collection upon receiving LINE notification messages from existing friends</li></ul><p><strong>[Other feature improvements]</strong></p><ul><li><strong>Customer journey:</strong> Now inside the journey setting you can see the journey triggering quota</li><li><strong>Mobile App shortcuts:</strong> We have added 2 new tabs <strong>“Tags”</strong> and <strong>“Notes”</strong> on our conversation information dropdown list so you can access customer tags and notes with only one click</li></ul></td></tr><tr><td><a href="/en/release-note/mar-13-2024.md">Mar 13, 2024</a></td><td><p><strong>[Data Integration]</strong></p><p>Chatbots can now trigger based on users’ Mobile Phone Binding or 91APP binding status</p><p><strong>[WhatsApp Commerce Module]</strong></p><p>Chat-to-order message style update using a button instead of URL</p><p><strong>[OMO]</strong></p><p>OMO store pickup logic available for WhatsApp Chat-to-order settings</p><p><strong>[Team Profile]</strong></p><p>Team profile settings updates</p><p><strong>[Mass Messaging Record]</strong></p><p>Mass Messaging Record revamp</p><p><strong>[Contact API/Webhook + CRM module]</strong></p><p>Omnichat Webhook now supports mobile binding events</p><p><br><strong>[Customer Journey]</strong></p><p>Triggering Journeys upon customer data import available on the “Import customer data" page<br><br><strong>[Other Feature Improvements]</strong></p></td></tr><tr><td><a href="/en/release-note/mar-06-2024.md">Mar 06, 2024</a></td><td>The new Receipt Campaign feature has been launched!<br><strong>Note:</strong> This feature is currently <strong>only supported on LINE</strong> and for now only <strong>receipts issued in Taiwan</strong> are eligible to participate in the receipt campaigns</td></tr><tr><td><a href="/en/release-note/feb-21-2024.md">Feb 21, 2024</a></td><td><p><strong>[Whatsapp Templates]</strong></p><p>Introducing More Button Types and Increased Flexibility on WhatsApp Templates</p><p><strong>[ Adding new WhatsApp Conversation]</strong></p><p>Now available on Conversation Beta, allowing customer service staff to easily open new conversations on WhatsApp</p><p><strong>[OMO - Team list and My list]</strong></p><p>Conversation Beta: Now supports viewing the customers' list</p><p><strong>[Introducing LINE NotiPress]</strong></p><p>Supporting LINE notification messages and automated SMS notifications</p></td></tr><tr><td><a href="/en/release-note/jan-31-2024.md">Jan 31, 2024</a></td><td><p><strong>[Salesforce Integration]</strong></p><p>Salesforce contact information sync is now live</p><p><strong>[All plans that include customer service]</strong></p><p>You can now add chatbots and files to your saved replies</p><p><strong>[OMO]</strong></p><p>Sales Managers can check the customer list of each team member on our iOS APP Now</p><p><strong>[Advanced Marketing, Enterprise, and Social CDP]</strong></p><p><strong>Mobile Number data from specific locations automatically bounded to WhatsApp:</strong> When the Omnichat Pixel on your website collects a user's mobile phone data from Singapore, Malaysia, Hong Kong, Macau, or Indonesia, it will automatically add it as a WhatsApp contact and complete the social channel binding.</p></td></tr><tr><td><a href="/en/release-note/jan-10-2024.md">Jan 10, 2024</a></td><td><p><strong>[OMO]</strong><br><strong>Conversations Beta:</strong> Mass messaging for sales roles is now also available on the web platform<br><br><strong>[Chat to Order]</strong></p><p>More order details are available for direct export on the chat<br><br><strong>[Marketing]</strong></p><p>Clicks on the coupon cards are now trackable<br></p></td></tr><tr><td><a href="/en/release-note/jan-03-2024.md">Jan 03, 2024</a></td><td><strong>[Marketing]</strong><br>- Rolled out Social Contact Management Beta<br>- Broadcast Beta now supports CSV Broadcast<br><br><strong>[Game Module]</strong><br>You can now start Games with a Click Button on our Whatsapp Game Module<br></td></tr><tr><td><a href="/en/release-note/dec-27-2023.md">Dec 27, 2023</a></td><td><p><strong>[Coupon Module]</strong></p><p>The "Redeem Coupon" button activates your users' identity binding across different channels</p><p><br><strong>[Customer Journey]</strong><br>Statistic adjustments for better customer experience<br><br><strong>[Chat to Order]</strong><br>More offline payment options and branding settings<br></p></td></tr></tbody></table>