> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/apr-17-2025.md).
# Apr 17, 2025
Hello, dear Omnichat users!
Here are our latest feature updates:
1. [**New Filter Conditions:**](#new-filter-conditions-last-broadcast-click-and-read-time) Last Broadcast Click Time and Read Time
2. [**OMO**:](#omo-sales-staff-can-now-follow-up-on-open-conversations-and-bind-with-the-respective-customer) Sales staff can now follow up on open conversations and automatically bind with the customers
3. [**LINE Rich Menu**:](#line-rich-menu-now-supports-tagging-when-opening-urls-or-switching-menus) Supports tagging when opening a URL or switching menus
4. [**LINE Imagemap**: ](#line-imagemaps-now-supports-transparent-images-and-message-duplication)Now supports transparent images and message duplication
## New Filter Conditions: Last Broadcast Click & Read Time
đź“Ť **Available in**: Broadcasts, Audience Management, Social Contacts
A customer’s last broadcast read or click time is a key indicator of their engagement.
You can now use these two new filters across Omnichat’s Broadcast, Audience Management, and Social Contacts features.
**Facebook / WhatsApp Filters:**
* Last broadcast read time
* Last broadcast click time
**LINE Filters:**
* Last broadcast open time
* Last broadcast click time
## **OMO: Sales Staff Can Now Follow Up on Open Conversations and Bind with the Respective Customer**
ℹ️ To enable the “Allow sales staff to follow up on open cases” feature, please contact your account manager.
Once this feature is activated, **sales staff and managers** can view and follow up on **all open live chats**. After claiming, the system automatically binds the salesperson to the customer via OMO.
* If the sales role is assigned to multiple stores, the customer will be automatically bound to the first store.
* No message will be sent for successful follow-up / adding notes / Auto-reply during off-business hours
* For channels **other than WhatsApp and LINE**, the conversation can be followed up, but **binding will not occur**.
* Sales roles will receive **push notifications** for open live chats:
* Tapping the notification opens the chat directly.
* If the conversation has already been claimed, the user will be redirected to the conversation list.
* Sales roles can search for unassigned conversations on the Conversation List.
* Bulk follow-up is supported.
* Open chatbot conversations are not eligible for follow-up.
* Once this feature is enabled, both sales and customer service roles can follow up on the same unassigned conversation
## **LINE Rich Menu: Now Supports Tagging When Opening URLs or Switching Menus**
With Omnichat, you can set up **dynamic LINE Rich Menus** that change based on customer behavior. Each menu button supports multiple actions, including:
* Open a chatbot Block
* Open a URL
* Switch to another rich menu
* Send a text message
Now, **all actions except text messages** also support **tagging users**!
You can apply **up to 20 tags** per action.
### Tagging When Opening URLs
* Tagging is only available if the **LIFF URL** is set up.
* The following types of URLs **do not support tagging**:
* tel:
* mailto:
### LINE Imagemaps: Now Supports Transparent Images & Message Duplication
You can now take advantage of two handy new features when setting up LINE Imagemaps in Omnichat:
1\. Duplicate Imagemaps
2\. Enable Transparent Backgrounds
#### Enabling Transparent Backgrounds
In the Background Image section, you’ll now see an option to “Show Transparent Background.”When turned on, the background image will be displayed with full transparency; however, this will disable the option to trigger a Chatbot Block.So, if you want to trigger a chatbot when the image is clicked, make sure not to enable transparent backgrounds.
**Transparent Background Toggle OFF**
Image Display:Transparent images → appear with a white backgroundNon-transparent images → display as-isSupported Actions: Text Message, Chatbot Block, Open URL, Video Message
**Transparent Background ON**
Image Display:Transparent images → shown with transparencyNon-transparent images → display as-isSupported Actions: Text Message, Open URL, Video Message, (Chatbot block not supported)
