> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/dec-27-2023.md).

# Dec 27, 2023

Hello, Conversational Commerce Fellows!

We are introducing a new format for our release notes.

Let's welcome it together.🚀

Here brings you the following updates:

1. **Connect to Website Available in Coupons Redeem** - allows customers to redeem a coupon and turn to “connected to website” contacts with just one click.
2. **Calculation Base Adjustment in Customer Journey Report** - for better interaction and performance insights
3. **More Settings Available in Chat to Order** - More offline payment options and branding settings.
4. Other Improvements

***

### **Connect to Website Available in Coupons Redeem**

🙌🏻 Tiers: CRM module

This update allows customers to redeem a coupon and turn to “[connected to website](/en/features/social-subscriber-integration.md#when-customers-become-the-subscribers-who-are-connected-to-website-the-following-can-be-performed)” contacts with just one click.

With more contacts connected to your website, you can effectively perform marketing campaigns, such as achieving a higher sent cart recovery rate to bring more revenue, gathering more cross-channel customer data, and triggering customer journeys by website views and time on page.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fcj2ZNDOYksfZGQJjxfPt%2F2023_12_27%20Release%20Note%20(ENG)%20%20-%20product%20marketing%2001.png?alt=media&amp;token=a2861cef-1228-4905-b1a3-c3c0e196eac2" alt=""><figcaption></figcaption></figure>

Related tutorials：

📖 [Subscription tool and why should you get customers connected to your website](/en/features/social-subscriber-integration.md)

📖 [Coupons Management Setting](/en/features/coupons-add-on-module.md)

### **Customer Journey Report:** denominators from messages sent to messages successfully delivered

🙌🏻 Tiers: Social CDP, Customer Journey, Enterprise plan within free quota limit

Omnichat provides customer journey reports with both journey overview and node data.

The denominators for read rate, open rate, response rate, and click-through rate have been changed **from the number of messages sent to the number of messages** **successfully delivered.**

This update will make the report reflect actual interaction and effectiveness more accurately.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FTzMHBdzZ3FGeP4Eiz7M0%2F2023_12_27%20Release%20Note%20(ENG)%20%20-%20product%20marketing%2002.png?alt=media&amp;token=2dff96a4-9187-497e-b43f-106c53af421f" alt=""><figcaption></figcaption></figure>

* Read Rate(WhatsApp): **No. of reads / No. of successful deliveries**
  * Each time the same customer receives a message, it is counted independently in the "No. of successful deliveries."
  * For the same message sent, no matter how many times the same customer repeatedly reads a message, it is only counted as one read in the " No. of reads."
* Response Rate: **No. of responses within 24 hours of receiving the message / No. of successful deliveries**
  * Each time the same customer receives a message, it is counted independently in the "No. of successful deliveries."
  * For the same message sent, as long as a response is received within 24 hours, no matter how many times the same customer responds, it is only counted as one response in the “No. of responses.”
  * When a customer sends a response message, all broadcasts received within 24 hours before their message is sent will be counted as one response in the “No. of responses.”
* Click-Through Rate (CTR): **No. of clicks on button / No. of successful deliveries**
  * Clicking on a button that opens a website is counted as a click.
  * Clicking on hyperlinks sent through text messages is not counted as clicks.
  * Clicking buttons that trigger auto-responses or other chat modules is not counted as clicks.
  * Each time the same customer receives a message, it is counted independently in the "No. of successful deliveries."
  * For the same message sent, no matter how many times the same customer clicks a button or link, it is only counted as one click in the “No. of clicks.”

Related tutorials：

📖 [Journey Overview](/en/features/marketing/journey-add-on-module.md#journey-overview)

📖 [Node Data](/en/features/marketing/journey-add-on-module.md#node-data)

### Chat To Order (WhatsApp)

🙌🏻 Tier: Chat To Order module

The Chat To Order feature allows customers to place orders without leaving WhatsApp. Orders can be created by sales agents and paid for by customers, or customers can select and order products themselves from the WhatsApp Catalog.

This reduces the need to register and log into an e-commerce member account. Coupled with the assistance of professional sales agents, it speeds up the sales order collection process.

Chat To Order has undergone several updates this time, making its settings more flexible and the process smoother.

### **More Settings Available in Chat to Order**

Offline payment options now include checks and bank transfers.

Currently available payment types:

1. Credit Card (Online)
2. Cash
3. Check
4. Bank Transfer / ATM

Payment methods display names could be custom.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FbHUavh99OX8BcK77mfAs%2F2023_12_27%20Release%20Note%20(ENG)%20%20-%20product%20marketing%2003.png?alt=media&amp;token=972bf221-7cf5-4c78-a21c-c4e22f75ae8f" alt=""><figcaption></figcaption></figure>

How do you place an order with a bank transfer or check payment?

* Initiated by the customer: Customers can choose the payment method When they place orders through the WhatsApp Catalog.
* Operated by sales staff: When creating an order through the Omnichat APP, select “chosen by the customer.”
  * The default payment method is “Cash” for a “Store Pickup & Pay in Store” order.

#### New settings available: Logo display and optional email field

Please set it up in the Omnichat web platform "Chat To Order Managements > General Settings."

1. **Order page brand identification image**: Displayed on the customer's confirmation page, order preview page, and order details page.
   1. Without a team photo, the default is no image. You can upload a new image. After uploading a new photo, you will also be able to delete it or upload another.
   2. With a team photo, the default is the team's photo. You can upload a new image or delete the team's profile picture. After uploading a new photo, you will also be able to delete it or upload another.
2. **The customer Email field can be set to required or optional.**
   1. Mandatory (default): Customers must provide an email to proceed with payment.
   2. Optional: You'll need to provide a default email address (some third-party payment service providers require email information to complete the payment process). The default email will not be displayed to the customer; however, if the customer does enter an email, the order will be placed with the provided email.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FMeZvOmxFR7SV8t06X7dF%2F2023_12_27%20Release%20Note%20(ENG)%20%20-%20product%20marketing%2004.png?alt=media&amp;token=bfffa070-8e34-472d-bb2a-a2a19289af66" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FLXLMlP7huohYaN25Jj2G%2F2023_12_27%20Release%20Note%20(ENG)%20%20-%20product%20marketing%2005.png?alt=media&amp;token=6f3eb1fc-b410-4dd6-91b1-8df077b020b2" alt=""><figcaption></figcaption></figure>

### Other improvements

Please find below a list of optimizations and bug fixes:

* \[Web] Customer attribute settings are now open to marketing agents.
* \[Web] The description for WhatsApp Catalog settings has been updated. The text adjustment in settings now reads “Enable Cart” instead of “Create Shopping List.”