Release Note
Latest product and feature updates
Brand Visual Refresh & New Side Menu
WhatsApp Free Entry Point (FEP) Window Extended to 7 Days
WhatsApp Message Report Updated for Meta's October 1 Pricing Changes
Omni AI Is Now Available in WhatsApp Message Templates
Omni AI Message Flow - Agent Now Supports More Card Types
SSO Login - New "Open in External Browser" Option
Coupons - New OTP Identity Verification
New in OmniClaw : Read and Analyze Conversation Content
Omni AI BYOA (Bring Your Own AI) Module Is Now Live
WhatsApp Message Now Supports Free Entry Point (FEP) Windows
WhatsApp Flow Creation Has Been Streamlined
Open API Pagination Upgrade (‼️ Action Required)
Insider Integration – Tag Sync Mechanism Updated
New LINE Rich Menu URL Open Option
WhatsApp Message Cost Estimates Now Use Your Billing Currency
New in OmniClaw: Meta Ads Performance Analysis
OmniClaw WhatsApp Template Draft Preview Now Shows as a Card
Conversation Report now includes "Omni AI Agent Data"
BSUID Field Added to Tagging Exports
New LINE Broadcast (V2) Now Supports Coupon Cards
Membership Card - My Orders Now Show Product Variants
WhatsApp Now Supports Third-Party AI Agents
New in OmniClaw: Scheduled Tasks
Charts in OmniClaw Replies Can Be Enlarged And Downloaded As JPG
Omni AI Instant Reply To a Customer's First Message
Omni AI Sales Agent Supports Performance Tracking
WhatsApp Update: New "Share Contact Info" message template
WhatsApp Update: Co-Existence assignee settings adjustment
Facebook Marketing Message Update: Automated Campaign End Time
New Omni AI Sales Agent
Third-Party Integration Update: SHOPLINE Membership Spending Fields and New Customer Source Field
OTP Verification for Coupons to Prevent Unauthorized Redemption
WhatsApp Updates
BSUID Added to Contact and Customer Exports and Conversation Customer Profiles
Message API Reports Updated to Support BSUID
Automatic Merging of Duplicate Contacts
Coupons Retained When Contacts Are Merged
New in OmniClaw
OmniClaw Now Available on Mobile App
Preview WhatsApp Message Templates Before Submission
Access WhatsApp Message Templates Across All Statuses
New in Chatbot: Quick AI Image Editing for Message Cards
HubSpot Integration Update: Support for Syncing HubSpot System Properties
New in Chatbot: Request Contact Info Card
Broadcast Detail Lists Now Display BSUID
New in Omni AI: Apply Media Gallery Images & Create with AI
OmniClaw supports WhatsApp template generation and Meta submission.
Channel Contact supports searching by social User ID
Insufficient Balance Restriction for OMO Video Calls
Adjustments to Historical Chat Access (2-Year Limit)
Terms of Service Update Pop-up
Omni now support custom chat identities.
Image Enlargement for New Website Chat Widget
WhatsApp BSUID Implementation
Omni AI Message Flow
Facebook Broadcast Export: Now includes "Remarks" field.
Messenger Links: New redirect page for seamless App-to-App transitions.
Drafts For Broadcast
Facebook Marketing Messages
Time Filters For Message Content Search
Optimized Omni AI Triggers For OMO Binding Conversation
Billing System Optimization
Two Updates to Broadcast Reports
Improved Message Sending Experience for Closing-Hours in Webchat Plugin
Conversation Search Performance Improvement
Omnichat System Email Domain Update
Contacts API: New supported fields for contacts API
Conversation Reports: Updated calculation logic for "Missed Messages"
Invoice Campaigns: Support for multiple invoice campaigns
Omni AI : Now available on Webchat Sidebar : Added search function Tags : Supports category management
Chatbot : Supports copying bots across platforms
Team Settings : Support restrict login IP addresses
Channel Contacts : Supports bulk updates to contact subscription status and bulk deletion of contacts
Omni AI upgrade: now supports third-party AI Agent integration
Shopify Membership Card module upgrade: supports Ako data integration
Team data upgrade: supports OAuth 2.0 Single Sign-On (SSO)
LINE Rich Menu – Improved Update Mechanism
Tagging and Webhook Notification After Successful 91APP Member Binding
Broadcast – Supporting Sales Broadcast Performance Metrics (Web)
Loyalty: QR Code Point Collection
Tags: Supporting Bulk Export and Import of Tags
Supporting WhatsApp Media Card Carousel Templates
Updated Feature Names & Sidebar Labels
Tag Management: Tag Categories are now supported
Game Module: Restrict eligibility and prevent abuse of rewards
Journey Builder: Now supports duplicating journey nodes
LINE Membership Card: Now supports Shopify order data
Supporting Co-existence with WhatsApp Business App
Supporting sending files via LINE Official Account
LINE now supports quoted replies
Now you can mark the conversations as unread
LINE Membership Card: “My Orders” Now Supports Third-Party Platform Orders
LINE NotiPress: New Supported Scenarios
Reports – Conversion Analysis | UI Update
LINE Group Conversation is live
Other Feature Enhancements:
OmniLink supports FB Messenger
SurveyCake integration now supports enterprise custom domain type surveys
[Abandoned Cart Remarketing]
Analytics Reports
Successful Binding Message Options: Support for No Message, Text Message, or Chatbot
[LINE NotiPress]
Now supports SHOPLINE
[Tag Management]
Now supports tag expiration—expired tags will be automatically deleted.
[FB / IG Comment Reply 2.0]
Upgraded and officially launched.
[91APP OMO Binding Upgrade]
Now supports one-tap referral syncing from the app to your LINE Official Account.
[Other Improvements] Conversation 2.0: You can drag and drop the Images from the Chat into your desktop to save them
[New Filter Conditions]
Last Broadcast Click Time and Read Time
[OMO]
Sales staff can now follow up on open conversations and automatically bind with the customers
[LINE Rich Menu]
Supports tagging when opening a URL or switching menus
[LINE Imagemap]
Now supports transparent images and message duplication
[Conversation 2.0]
Added keyboard shortcuts for Saved Replies and Transaction Links
[WhatsApp Flows]
Now supports saving responses to custom attributes and system fields (e.g. Email)
[WhatsApp Commerce (Chat-to-Order) ]
You can now create orders directly on the Omnichat admin panel
[App Integration]
HubSpot contact data integration is now live
[Bot Builder]
Image URLs from user input cards can now be saved as custom attributes
[Phone binding]
Now supports identity verification via custom platforms
[Website member binding]
Now you can bind your users’ LINE identity through LINE LIFF links
[Other Feature Improvements]
Customer Journeys: Support “specific month (any year)” filter for custom attributes
Customer Journeys: Improved time-based conditions
Sales managers can now update the online/offline status of agents in the same store
[Audience Management]
Supports creating Facebook ad audiences.
[Social Ads]
Enables cross-channel Meta ad event tracking through Customer Journeys.
[Omnichat Mobile App]
Supports editing custom attributes.
[Tag Management]
Added tagging record filter and daily tagging history within a selected date range.
[LINE Flex Message]
Supports customized LINE Flex Message integration.
Other Enhancements
91APP Member Binding – Stores Member IDs from 91APP Webhook.
Social Channel Binding – Now supports tagging users after successful binding.
Loyalty Points – Manual point uploads now support all social platforms.
Social Contacts – Displays native social media names.
[Auto Scheduler]
New Feature: supports recurring journey triggers for different audiences.
[Broadcast and Audience Management]
You can create audience segments directly from broadcast details.
[Conversation 2.0]
The left-side “Case List” can now be collapsed in order to expand the chat window.
The customer profile now displays social media names.
Collaborative conversations are now available on Webchat.
[Salesforce Integration]
Supports tag sync
Syncs social channel subscription statuses.
Optimized phone number sync
[New Audience Filtering Conditions]
[Bot Builder]
Supports new variables: Location Code and Staff ID.
Now supports LINE
[LINE chat to order] Order notification settings are now available for LINE.
[Other Notices]
Starting from March 19, multiple device logins for the same account will be restricted.
[Membership Card]
Banner Images: Support displaying different images based on custom attributes.
Barcode Display: Now supports Member ID, Phone Number, or Email (you can choose one).
[Conversations 2.0]
Deleting Conversations and Adding to Blacklist: New features to improve flexibility.
Optimized Saved Replies and Message Templates Workflow: Fewer steps for more efficient messaging.
Collaborative Conversations: Gradual rollout for enhanced team collaboration.
[Social Contact Management]
Batch Adding/Removing Tags: Now you can efficiently manage contact tags in bulk.
[Chat Statistics Report]
Message Count Statistics: Added tracking for messages sent by Sales Managers and Sales Staff (OMO Teams Only).
Other Feature Improvements:
[LINE NotiPress]
Due to adjustments in the LINE API, the following changes have been implemented:
Discontinued support for the statistic “New Friends From LINE Notification Messages”.
LINE Notification Messages will no longer appear in Omnichat’s customer conversation records.
[Open API]
Enhanced sending records report with more customer interaction data, now supporting data filtering and export.
[Bot Builder 2.0]
Chatbot editor now supports Facebook and Instagram channels.
[New Audience Filtering Options]
Now you can track and filter opened, read, and clicked broadcast messages.
[OMO]
Now supporting Webhook notifications when sales agent bindings are updated.
[Coupons]
Added a setting to display coupon serial numbers.
[Social Ads Enhancement]
Supports Sending Facebook/WhatsApp User Conversion Data to Meta Event Manager through Omnichat Journeys.
[Bot Builder]
Increased Character Limit for Carousel Message Cards Across Platforms
[LINE NotiPress]
Supporting New Scenarios
[LINE Membership Card]
Now the Coupon Lists Tab Has Been Added to the LINE Membership Cards
[Channel Frequently Used Message Access]
Marketing Roles Now Have Access to Edit Channel Frequently Used Message Settings
[Chat-to-Order]
Supports order notifications for staff through Email and Omnichat APP.
[WhatsApp Flows]
Now in the WhatsApp flow response reports you can view and export images and files uploaded by customers.
[SurveyCake Integration] Tag synchronization now triggers multiple features.
[Other Feature Improvements]
Coupons: The referral link moved above the Redeem button
Broadcasts: User ID is now displayed in the notification details/list.
Social Channel Binding: Facebook social channel binding has been re-launched.
[Audience Management]
You can now sync audiences to LINE Ad manager platform.
[Chat-to-Order]
Allows setting custom discount limits for promotions.
[LINE NotiPress]
Supporting new notification scenarios.
[Other feature improvements]
Adjusted UTM parameters for broadcast links.
Increased character limit for carousel messages for Webchat.
[Conversation 2.0]
You can add and edit custom attributes within conversations.
[Chatbot]
The webchat chatbot now supports conditional reply cards.
[LINE Mobile Number Binding]
Supports tagging upon the first mobile number binding.
[LINE NotiPress]
Supports new notification scenarios.
[Audience Management]
New feature Launch. Save frequently used broadcast filter conditions for efficient segmentation and remarketing.
[OmniLink Cross-Channel Connector]
Now you can see your campaign statistic tables and detail exports
[SMS charges now are deducted from your account balance]
[Other feature improvements]
Coupon management: Supports customized redemption buttons and text
Keyword Auto-Reply / Auto-Assign 2.0: Now you can view the trigger counts directly on the Rule Page
Conversation 2.0: Customer service managers and sales managers can export conversations as CSV files (contact your customer service representative to enable this feature)
[Chat-to-Order - WhatsApp Commerce] New Button Added to the Order List for Viewing Customer Conversations
[Cross-Channel Connector (OmniLink) ] Now Supports LINE
[Other Feature Improvements]
Web chat: Now supports tagging conversations via button replies and saving replies as custom attributes.
Chatbot: The “JSON API” card has been renamed to “Call an API.”
[Coupon]
Customizable Images for Coupon Messages [Broadcast] Now You Can View the Clickable URL Links on Broadcast Preview and Details
[The Omnichat Cross-Channel Connector is live now]
[WhatsApp Flows]
WhatsApp Flow Webhook integration is now available, enabling you to send the flow responses directly to your backend platforms.
[WhatsApp Membership Card]
Now your customers can see their coupon list on the WhatsApp Membership card
[SurveyCake Integration]
Now Supports Tag Synchronization
[Other feature improvements] You can customize the language of your WhatsApp chat to order notifications (English, Simplified Chinese, Traditional Chinese)
[Keyword Auto Assign 2.0 has been launched]
[Customer Journeys]
New segmentation filter based on loyalty points
[LINE NotiPress]
A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS.
[LINE Chat-to-Order]
The home delivery option is now available for orders.
[Other Feature Improvements]
Conversation 2.0: You can select more than 40 filtered contacts when sending mass messages.
Entire Platform - The new left-sidebar menu has been rolled out to all users in our new platform backend
Social Contacts new action item: viewing contact frequency of tagging and adding the contact to the test list.
[App Integrations]
Shopify integration has been launched
[Social Channel Binding]
Now you can customize the LINE / WhatsApp social channel binding button text.
[WhatsApp Template]
WhatsApp template supports copying JSON format.
[LINE NotiPress]
LINE NotiPress supports new scenarios: registration completion notification, appointment completion notification, appointment reminder notification
[OMO Binding]
OMO binding supports sending messages with LIFF: available for non-91 teams
[Other feature improvements]
The team profile settings now include options to set the currency symbol for performance reports
FB/IG carousel message card title and subtitle length limit has been increased to 80 characters
Conversation 2.0: You can send the website URL with tracking parameters
[SurveyCake Integration has been released] you can automatically embed customer information into survey forms, with automatic messaging upon survey completion.
[Membership Card Updates]
WhatsApp Membership Card: You can now set customized icons for each information field
LINE Membership Card: You can customize the displayed information
[LINE Phone Number Binding] Membership data matching platform settings available on phone number binding
[LINE Rich Menu and Image map messages optimization]
LINE Image map messages: available on Chatbot Modules
LINE Rich Menu: display Rich menus based on tags (Now Supports “Match All” Tags and Customer Journey tags for displaying Rich Menus)
[Other feature improvements]
Conversation 2.0: conversation List, Chat Sorting Options
Conversation: customers can now unsubscribe by sending "unsub" on WhatsApp.
CSV Broadcast Optimization: Error explanations for incorrect CSV file uploads.
WhatsApp Message Templates: The template preview now includes a “template name” field
Keyword Auto Assign Chatbot Card: Now it is supported on the preview section of different features (Broadcast, keyword auto-reply 2.0)
[WhatsApp Commerce]
The order notification setting is now live!
[Team Timezone Settings]
Various features’ timing can be adjusted according to the team's timezone.
[Conversations 2.0]
Conversations can now be followed up, closed, and restarted in batches.
The browser tab shows the number of unread messages.
Messages can include system variables.
Showing failure error messages for sending messages
[LINE Rich Menu]
Displaying different rich menus based on tags
[Other Feature Improvements]
Broadcast 2.0: CSV broadcasts can now check if phone numbers and email formats are correct.
LINE Notification Messages: The balance is now updated hourly, and if the balance is insufficient, feature usage will be blocked.
[Omnichat’s Loyalty Points - New Feature Launch] Convert your customers’ online and offline purchases into redeemable points, create membership tiers, and much more.
[Broadcast Test Feature]
a. You can create test lists on social contacts
b. You can send broadcast messages to your test lists
[Settings] You can now set the display language on the customer side
[Other Feature Improvements]
a. Social Contacts 2.0: you can now edit the tags
b. Conversation 2.0: Added WhatsApp conversation country code field, automatically records the last used country code
[WhatsApp Flows - New Feature launch]
WhatsApp Flow add-on purchase required
You can create simple and engaging forms right within WhatsApp
[Membership card]
Membership cards are now available for the WhatsApp platform.
[Game Module]
Game module feature is now available for the Instagram channel
[Product referral link - Abandoned Cart Remarketing Message]
Product referral links and abandoned cart remarketing messages now display different currencies based on the currency set on the product feed.
Remarketing Message 2.0 has been released
Keyword auto-reply 2.0 has been revamped and released
Conversation 2.0 is now fully available to all clients:
Message sending status
Sending WhatsApp sticker packs and LINE official stickers
[Customer Journeys]
Journey statistics now include 12, 24, and 48-hour response rates.
[Conversation 2.0]
Frequency of tagging is now available under the customer information
[Other Feature Improvements]
LINE Rich Menu: OMO-bound store menus now support multiple schedules.
Contact API supports reading all contacts at once.
[Customer Journey - Add-on]
Introducing "Update Custom Attributes" Action Node
[Open API Token Management - Add-on]
Now you can manage your API Tokens and IP whitelists more conveniently.
[Coupon Management - Add-on]
You can separately customize the messages for coupon distribution completion and reaching the redemption limit.
[Conversation 2.0]
Now sending coupons is available within chats
[LINE NotifiPress]
The monthly billing statements for LINE notification messages will be sent to you via email on the 3rd of every month.
[App Video Upload Optimization]
You can upload videos exceeding platform size limits.
[Customer Management - Non-Social CDP Plans]
Customer Management: making it easier to manage your website contacts.
Customer Data Import Support: importing customers with their member IDs
[WhatsApp Catalog] Added a new "Message Business" button inside WhatsApp catalog product pages for product inquiries within conversations
[Conversations 2.0 - Web]
Sending saved replies including files and chatbots is now available
Replying to specific WhatsApp messages
Searching for conversations by staff information
Additional customer information fields added to the right-side panel
Sending customer surveys upon closing conversations
[LINE NotiPress]
A new data point has been added, representing the number of new LINE friends added due to receiving LINE notifications
[Other Feature Improvements]
The customer survey page now displays the team's profile picture instead of the Omnichat logo.
[Abandoned Cart Remarketing]
Introducing the Message Preview feature
New "Reactivation Period" feature
Interface redesign and optimization
[WhatsApp Chat-to-order ]
New Order management features
Now Sales Staff Can View Customers’ WhatsApp Catalog Purchased Items
[OMO] Mass messaging is now available for OMO sales staff on Conversation 2.0 (Beta)
[Insider Integration]
Sharing Omnichat data with Insider
Message API integration for setting up Omnichat message sending within Insider
Interaction status data passed from Omnichat to Insider through Message API
[LINE NotiPress]
Sending LINE push messages is now available
Instant LINE friend phone number collection upon receiving LINE notification messages from existing friends
[Other feature improvements]
Customer journey: Now inside the journey setting you can see the journey triggering quota
Mobile App shortcuts: We have added 2 new tabs “Tags” and “Notes” on our conversation information dropdown list so you can access customer tags and notes with only one click
[Data Integration]
Chatbots can now trigger based on users’ Mobile Phone Binding or 91APP binding status
[WhatsApp Commerce Module]
Chat-to-order message style update using a button instead of URL
[OMO]
OMO store pickup logic available for WhatsApp Chat-to-order settings
[Team Profile]
Team profile settings updates
[Mass Messaging Record]
Mass Messaging Record revamp
[Contact API/Webhook + CRM module]
Omnichat Webhook now supports mobile binding events
[Customer Journey]
Triggering Journeys upon customer data import available on the “Import customer data" page [Other Feature Improvements]
The new Receipt Campaign feature has been launched! Note: This feature is currently only supported on LINE and for now only receipts issued in Taiwan are eligible to participate in the receipt campaigns
[Whatsapp Templates]
Introducing More Button Types and Increased Flexibility on WhatsApp Templates
[ Adding new WhatsApp Conversation]
Now available on Conversation Beta, allowing customer service staff to easily open new conversations on WhatsApp
[OMO - Team list and My list]
Conversation Beta: Now supports viewing the customers' list
[Introducing LINE NotiPress]
Supporting LINE notification messages and automated SMS notifications
[Salesforce Integration]
Salesforce contact information sync is now live
[All plans that include customer service]
You can now add chatbots and files to your saved replies
[OMO]
Sales Managers can check the customer list of each team member on our iOS APP Now
[Advanced Marketing, Enterprise, and Social CDP]
Mobile Number data from specific locations automatically bounded to WhatsApp: When the Omnichat Pixel on your website collects a user's mobile phone data from Singapore, Malaysia, Hong Kong, Macau, or Indonesia, it will automatically add it as a WhatsApp contact and complete the social channel binding.
[OMO] Conversations Beta: Mass messaging for sales roles is now also available on the web platform [Chat to Order]
More order details are available for direct export on the chat [Marketing]
Clicks on the coupon cards are now trackable
[Marketing] - Rolled out Social Contact Management Beta - Broadcast Beta now supports CSV Broadcast [Game Module] You can now start Games with a Click Button on our Whatsapp Game Module
[Coupon Module]
The "Redeem Coupon" button activates your users' identity binding across different channels
[Customer Journey] Statistic adjustments for better customer experience [Chat to Order] More offline payment options and branding settings
Drafts For Broadcast
Facebook Marketing Messages
Time Filters For Message Content Search
Optimized Omni AI Triggers For OMO Binding Conversation
Billing System Optimization
Two Updates to Broadcast Reports
Improved Message Sending Experience for Closing-Hours in Webchat Plugin
Conversation Search Performance Improvement
Omnichat System Email Domain Update
Contacts API: New supported fields for contacts API
Conversation Reports: Updated calculation logic for "Missed Messages"
Invoice Campaigns: Support for multiple invoice campaigns
Omni AI : Now available on Webchat Sidebar : Added search function Tags : Supports category management
Chatbot : Supports copying bots across platforms
Team Settings : Support restrict login IP addresses
Channel Contacts : Supports bulk updates to contact subscription status and bulk deletion of contacts
Omni AI upgrade: now supports third-party AI Agent integration
Shopify Membership Card module upgrade: supports Ako data integration
Team data upgrade: supports OAuth 2.0 Single Sign-On (SSO)
LINE Rich Menu – Improved Update Mechanism
Tagging and Webhook Notification After Successful 91APP Member Binding
Broadcast – Supporting Sales Broadcast Performance Metrics (Web)
Loyalty: QR Code Point Collection
Tags: Supporting Bulk Export and Import of Tags
Supporting WhatsApp Media Card Carousel Templates
Updated Feature Names & Sidebar Labels
Tag Management: Tag Categories are now supported
Game Module: Restrict eligibility and prevent abuse of rewards
Journey Builder: Now supports duplicating journey nodes
LINE Membership Card: Now supports Shopify order data
Supporting Co-existence with WhatsApp Business App
Supporting sending files via LINE Official Account
LINE now supports quoted replies
Now you can mark the conversations as unread
LINE Membership Card: “My Orders” Now Supports Third-Party Platform Orders
LINE NotiPress: New Supported Scenarios
Reports – Conversion Analysis | UI Update
LINE Group Conversation is live
Other Feature Enhancements:
OmniLink supports FB Messenger
SurveyCake integration now supports enterprise custom domain type surveys
[Abandoned Cart Remarketing]
Analytics Reports
Successful Binding Message Options: Support for No Message, Text Message, or Chatbot
[LINE NotiPress]
Now supports SHOPLINE
[Tag Management]
Now supports tag expiration—expired tags will be automatically deleted.
[FB / IG Comment Reply 2.0]
Upgraded and officially launched.
[91APP OMO Binding Upgrade]
Now supports one-tap referral syncing from the app to your LINE Official Account.
[Other Improvements] Conversation 2.0: You can drag and drop the Images from the Chat into your desktop to save them
[New Filter Conditions]
Last Broadcast Click Time and Read Time
[OMO]
Sales staff can now follow up on open conversations and automatically bind with the customers
[LINE Rich Menu]
Supports tagging when opening a URL or switching menus
[LINE Imagemap]
Now supports transparent images and message duplication
[Conversation 2.0]
Added keyboard shortcuts for Saved Replies and Transaction Links
[WhatsApp Flows]
Now supports saving responses to custom attributes and system fields (e.g. Email)
[WhatsApp Commerce (Chat-to-Order) ]
You can now create orders directly on the Omnichat admin panel
[App Integration]
HubSpot contact data integration is now live
[Bot Builder]
Image URLs from user input cards can now be saved as custom attributes
[Phone binding]
Now supports identity verification via custom platforms
[Website member binding]
Now you can bind your users’ LINE identity through LINE LIFF links
[Other Feature Improvements]
Customer Journeys: Support “specific month (any year)” filter for custom attributes
Customer Journeys: Improved time-based conditions
Sales managers can now update the online/offline status of agents in the same store
[Audience Management]
Supports creating Facebook ad audiences.
[Social Ads]
Enables cross-channel Meta ad event tracking through Customer Journeys.
[Omnichat Mobile App]
Supports editing custom attributes.
[Tag Management]
Added tagging record filter and daily tagging history within a selected date range.
[LINE Flex Message]
Supports customized LINE Flex Message integration.
Other Enhancements
91APP Member Binding – Stores Member IDs from 91APP Webhook.
Social Channel Binding – Now supports tagging users after successful binding.
Loyalty Points – Manual point uploads now support all social platforms.
Social Contacts – Displays native social media names.
[Auto Scheduler]
New Feature: supports recurring journey triggers for different audiences.
[Broadcast and Audience Management]
You can create audience segments directly from broadcast details.
[Conversation 2.0]
The left-side “Case List” can now be collapsed in order to expand the chat window.
The customer profile now displays social media names.
Collaborative conversations are now available on Webchat.
[Salesforce Integration]
Supports tag sync
Syncs social channel subscription statuses.
Optimized phone number sync
[New Audience Filtering Conditions]
[Bot Builder]
Supports new variables: Location Code and Staff ID.
Now supports LINE
[LINE chat to order] Order notification settings are now available for LINE.
[Other Notices]
Starting from March 19, multiple device logins for the same account will be restricted.
[Membership Card]
Banner Images: Support displaying different images based on custom attributes.
Barcode Display: Now supports Member ID, Phone Number, or Email (you can choose one).
[Conversations 2.0]
Deleting Conversations and Adding to Blacklist: New features to improve flexibility.
Optimized Saved Replies and Message Templates Workflow: Fewer steps for more efficient messaging.
Collaborative Conversations: Gradual rollout for enhanced team collaboration.
[Social Contact Management]
Batch Adding/Removing Tags: Now you can efficiently manage contact tags in bulk.
[Chat Statistics Report]
Message Count Statistics: Added tracking for messages sent by Sales Managers and Sales Staff (OMO Teams Only).
Other Feature Improvements:
[LINE NotiPress]
Due to adjustments in the LINE API, the following changes have been implemented:
Discontinued support for the statistic “New Friends From LINE Notification Messages”.
LINE Notification Messages will no longer appear in Omnichat’s customer conversation records.
[Open API]
Enhanced sending records report with more customer interaction data, now supporting data filtering and export.
[Bot Builder 2.0]
Chatbot editor now supports Facebook and Instagram channels.
[New Audience Filtering Options]
Now you can track and filter opened, read, and clicked broadcast messages.
[OMO]
Now supporting Webhook notifications when sales agent bindings are updated.
[Coupons]
Added a setting to display coupon serial numbers.
[Social Ads Enhancement]
Supports Sending Facebook/WhatsApp User Conversion Data to Meta Event Manager through Omnichat Journeys.
[Bot Builder]
Increased Character Limit for Carousel Message Cards Across Platforms
[LINE NotiPress]
Supporting New Scenarios
[LINE Membership Card]
Now the Coupon Lists Tab Has Been Added to the LINE Membership Cards
[Channel Frequently Used Message Access]
Marketing Roles Now Have Access to Edit Channel Frequently Used Message Settings
[Chat-to-Order]
Supports order notifications for staff through Email and Omnichat APP.
[WhatsApp Flows]
Now in the WhatsApp flow response reports you can view and export images and files uploaded by customers.
[SurveyCake Integration] Tag synchronization now triggers multiple features.
[Other Feature Improvements]
Coupons: The referral link moved above the Redeem button
Broadcasts: User ID is now displayed in the notification details/list.
Social Channel Binding: Facebook social channel binding has been re-launched.
[Audience Management]
You can now sync audiences to LINE Ad manager platform.
[Chat-to-Order]
Allows setting custom discount limits for promotions.
[LINE NotiPress]
Supporting new notification scenarios.
[Other feature improvements]
Adjusted UTM parameters for broadcast links.
Increased character limit for carousel messages for Webchat.
[Conversation 2.0]
You can add and edit custom attributes within conversations.
[Chatbot]
The webchat chatbot now supports conditional reply cards.
[LINE Mobile Number Binding]
Supports tagging upon the first mobile number binding.
[LINE NotiPress]
Supports new notification scenarios.
[Audience Management]
New feature Launch. Save frequently used broadcast filter conditions for efficient segmentation and remarketing.
[OmniLink Cross-Channel Connector]
Now you can see your campaign statistic tables and detail exports
[SMS charges now are deducted from your account balance]
[Other feature improvements]
Coupon management: Supports customized redemption buttons and text
Keyword Auto-Reply / Auto-Assign 2.0: Now you can view the trigger counts directly on the Rule Page
Conversation 2.0: Customer service managers and sales managers can export conversations as CSV files (contact your customer service representative to enable this feature)
[Chat-to-Order - WhatsApp Commerce] New Button Added to the Order List for Viewing Customer Conversations
[Cross-Channel Connector (OmniLink) ] Now Supports LINE
[Other Feature Improvements]
Web chat: Now supports tagging conversations via button replies and saving replies as custom attributes.
Chatbot: The “JSON API” card has been renamed to “Call an API.”
[Coupon]
Customizable Images for Coupon Messages [Broadcast] Now You Can View the Clickable URL Links on Broadcast Preview and Details
[The Omnichat Cross-Channel Connector is live now]
[WhatsApp Flows]
WhatsApp Flow Webhook integration is now available, enabling you to send the flow responses directly to your backend platforms.
[WhatsApp Membership Card]
Now your customers can see their coupon list on the WhatsApp Membership card
[SurveyCake Integration]
Now Supports Tag Synchronization
[Other feature improvements] You can customize the language of your WhatsApp chat to order notifications (English, Simplified Chinese, Traditional Chinese)
[Keyword Auto Assign 2.0 has been launched]
[Customer Journeys]
New segmentation filter based on loyalty points
[LINE NotiPress]
A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS.
[LINE Chat-to-Order]
The home delivery option is now available for orders.
[Other Feature Improvements]
Conversation 2.0: You can select more than 40 filtered contacts when sending mass messages.
Entire Platform - The new left-sidebar menu has been rolled out to all users in our new platform backend
Social Contacts new action item: viewing contact frequency of tagging and adding the contact to the test list.
[App Integrations]
Shopify integration has been launched
[Social Channel Binding]
Now you can customize the LINE / WhatsApp social channel binding button text.
[WhatsApp Template]
WhatsApp template supports copying JSON format.
[LINE NotiPress]
LINE NotiPress supports new scenarios: registration completion notification, appointment completion notification, appointment reminder notification
[OMO Binding]
OMO binding supports sending messages with LIFF: available for non-91 teams
[Other feature improvements]
The team profile settings now include options to set the currency symbol for performance reports
FB/IG carousel message card title and subtitle length limit has been increased to 80 characters
Conversation 2.0: You can send the website URL with tracking parameters
[SurveyCake Integration has been released] you can automatically embed customer information into survey forms, with automatic messaging upon survey completion.
[Membership Card Updates]
WhatsApp Membership Card: You can now set customized icons for each information field
LINE Membership Card: You can customize the displayed information
[LINE Phone Number Binding] Membership data matching platform settings available on phone number binding
[LINE Rich Menu and Image map messages optimization]
LINE Image map messages: available on Chatbot Modules
LINE Rich Menu: display Rich menus based on tags (Now Supports “Match All” Tags and Customer Journey tags for displaying Rich Menus)
[Other feature improvements]
Conversation 2.0: conversation List, Chat Sorting Options
Conversation: customers can now unsubscribe by sending "unsub" on WhatsApp.
CSV Broadcast Optimization: Error explanations for incorrect CSV file uploads.
WhatsApp Message Templates: The template preview now includes a “template name” field
Keyword Auto Assign Chatbot Card: Now it is supported on the preview section of different features (Broadcast, keyword auto-reply 2.0)
[WhatsApp Commerce]
The order notification setting is now live!
[Team Timezone Settings]
Various features’ timing can be adjusted according to the team's timezone.
[Conversations 2.0]
Conversations can now be followed up, closed, and restarted in batches.
The browser tab shows the number of unread messages.
Messages can include system variables.
Showing failure error messages for sending messages
[LINE Rich Menu]
Displaying different rich menus based on tags
[Other Feature Improvements]
Broadcast 2.0: CSV broadcasts can now check if phone numbers and email formats are correct.
LINE Notification Messages: The balance is now updated hourly, and if the balance is insufficient, feature usage will be blocked.
[Omnichat’s Loyalty Points - New Feature Launch] Convert your customers’ online and offline purchases into redeemable points, create membership tiers, and much more.
[Broadcast Test Feature]
a. You can create test lists on social contacts
b. You can send broadcast messages to your test lists
[Settings] You can now set the display language on the customer side
[Other Feature Improvements]
a. Social Contacts 2.0: you can now edit the tags
b. Conversation 2.0: Added WhatsApp conversation country code field, automatically records the last used country code
[WhatsApp Flows - New Feature launch]
WhatsApp Flow add-on purchase required
You can create simple and engaging forms right within WhatsApp
[Membership card]
Membership cards are now available for the WhatsApp platform.
[Game Module]
Game module feature is now available for the Instagram channel
[Product referral link - Abandoned Cart Remarketing Message]
Product referral links and abandoned cart remarketing messages now display different currencies based on the currency set on the product feed.
Remarketing Message 2.0 has been released
Keyword auto-reply 2.0 has been revamped and released
Conversation 2.0 is now fully available to all clients:
Message sending status
Sending WhatsApp sticker packs and LINE official stickers
[Customer Journeys]
Journey statistics now include 12, 24, and 48-hour response rates.
[Conversation 2.0]
Frequency of tagging is now available under the customer information
[Other Feature Improvements]
LINE Rich Menu: OMO-bound store menus now support multiple schedules.
Contact API supports reading all contacts at once.
[Customer Journey - Add-on]
Introducing "Update Custom Attributes" Action Node
[Open API Token Management - Add-on]
Now you can manage your API Tokens and IP whitelists more conveniently.
[Coupon Management - Add-on]
You can separately customize the messages for coupon distribution completion and reaching the redemption limit.
[Conversation 2.0]
Now sending coupons is available within chats
[LINE NotifiPress]
The monthly billing statements for LINE notification messages will be sent to you via email on the 3rd of every month.
[App Video Upload Optimization]
You can upload videos exceeding platform size limits.
[Customer Management - Non-Social CDP Plans]
Customer Management: making it easier to manage your website contacts.
Customer Data Import Support: importing customers with their member IDs
[WhatsApp Catalog] Added a new "Message Business" button inside WhatsApp catalog product pages for product inquiries within conversations
[Conversations 2.0 - Web]
Sending saved replies including files and chatbots is now available
Replying to specific WhatsApp messages
Searching for conversations by staff information
Additional customer information fields added to the right-side panel
Sending customer surveys upon closing conversations
[LINE NotiPress]
A new data point has been added, representing the number of new LINE friends added due to receiving LINE notifications
[Other Feature Improvements]
The customer survey page now displays the team's profile picture instead of the Omnichat logo.
[Abandoned Cart Remarketing]
Introducing the Message Preview feature
New "Reactivation Period" feature
Interface redesign and optimization
[WhatsApp Chat-to-order ]
New Order management features
Now Sales Staff Can View Customers’ WhatsApp Catalog Purchased Items
[OMO] Mass messaging is now available for OMO sales staff on Conversation 2.0 (Beta)
[Insider Integration]
Sharing Omnichat data with Insider
Message API integration for setting up Omnichat message sending within Insider
Interaction status data passed from Omnichat to Insider through Message API
[LINE NotiPress]
Sending LINE push messages is now available
Instant LINE friend phone number collection upon receiving LINE notification messages from existing friends
[Other feature improvements]
Customer journey: Now inside the journey setting you can see the journey triggering quota
Mobile App shortcuts: We have added 2 new tabs “Tags” and “Notes” on our conversation information dropdown list so you can access customer tags and notes with only one click
[Data Integration]
Chatbots can now trigger based on users’ Mobile Phone Binding or 91APP binding status
[WhatsApp Commerce Module]
Chat-to-order message style update using a button instead of URL
[OMO]
OMO store pickup logic available for WhatsApp Chat-to-order settings
[Team Profile]
Team profile settings updates
[Mass Messaging Record]
Mass Messaging Record revamp
[Contact API/Webhook + CRM module]
Omnichat Webhook now supports mobile binding events
[Customer Journey]
Triggering Journeys upon customer data import available on the “Import customer data" page [Other Feature Improvements]
The new Receipt Campaign feature has been launched! Note: This feature is currently only supported on LINE and for now only receipts issued in Taiwan are eligible to participate in the receipt campaigns
[Whatsapp Templates]
Introducing More Button Types and Increased Flexibility on WhatsApp Templates
[ Adding new WhatsApp Conversation]
Now available on Conversation Beta, allowing customer service staff to easily open new conversations on WhatsApp
[OMO - Team list and My list]
Conversation Beta: Now supports viewing the customers' list
[Introducing LINE NotiPress]
Supporting LINE notification messages and automated SMS notifications
[Salesforce Integration]
Salesforce contact information sync is now live
[All plans that include customer service]
You can now add chatbots and files to your saved replies
[OMO]
Sales Managers can check the customer list of each team member on our iOS APP Now
[Advanced Marketing, Enterprise, and Social CDP]
Mobile Number data from specific locations automatically bounded to WhatsApp: When the Omnichat Pixel on your website collects a user's mobile phone data from Singapore, Malaysia, Hong Kong, Macau, or Indonesia, it will automatically add it as a WhatsApp contact and complete the social channel binding.
[OMO] Conversations Beta: Mass messaging for sales roles is now also available on the web platform [Chat to Order]
More order details are available for direct export on the chat [Marketing]
Clicks on the coupon cards are now trackable
[Marketing] - Rolled out Social Contact Management Beta - Broadcast Beta now supports CSV Broadcast [Game Module] You can now start Games with a Click Button on our Whatsapp Game Module
[Coupon Module]
The "Redeem Coupon" button activates your users' identity binding across different channels
[Customer Journey] Statistic adjustments for better customer experience [Chat to Order] More offline payment options and branding settings
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