{"version":1,"pages":[{"id":"-LaFmilk-6loIEJ4cJHN","title":"開始使用 Omnichat","pathname":"/","siteSpaceId":"sitesp_U3Ib9","description":"歡迎加入 Omnichat 大家庭！Omnichat 是一個網站跨渠道對話式行銷平台，結合了官網1對1聊天、整合所有渠道訊息如 Facebook Messenger / LINE / Whatsapp / Instagram 等、Chatbot 自助聊天機器人建置、分眾 CRM、官網訪客追蹤、官網再行銷訊息等等，為電商客戶提昇銷售轉換率。"},{"id":"C3esXp4BSJ13B6lcaZL6","title":"功能更新通知","pathname":"/release-note","siteSpaceId":"sitesp_U3Ib9","description":"功能更新通知"},{"id":"n2BdAWBBZ8eacaHTRmEp","title":"August 12, 2026","pathname":"/release-note/apr-22-2026","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"RXrFrdLgFeuhjbhU2vYJ","title":"July 29, 2026","pathname":"/release-note/apr-22-2026-1","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"TEBsFL5NrPMFYZOf4TsQ","title":"July 22, 2026","pathname":"/release-note/apr-22-2026-2","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"6rdwsSM4RjQt3YACffaV","title":"July 15, 2026","pathname":"/release-note/apr-22-2026-3","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"mCj8RaIIcQkLTi4RDcYP","title":"July 8, 2026","pathname":"/release-note/apr-22-2026-4","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"73qO54tHihTF3ttlZiWT","title":"June 17,2026","pathname":"/release-note/apr-22-2026-5","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"DXjHdJLY35FEtx7ZpJhJ","title":"May 20,2026","pathname":"/release-note/apr-22-2026-6","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"6ln7z3cdgAWIgxXQEB4m","title":"May 6,2026","pathname":"/release-note/apr-22-2026-7","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"I9MEx4lvIZsftalC0CZA","title":"Apr 22, 2026","pathname":"/release-note/apr-22-2026-8","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"h6O7I3vKAFRPquimZipv","title":"Apr 8, 2026","pathname":"/release-note/apr-8-2026","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"CCtCC6oM9SUEAQmzdzr6","title":"Mar 25, 2026","pathname":"/release-note/mar-25-2026","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"ZLKf1RwhFryr08ewYCU4","title":"Mar 11, 2026","pathname":"/release-note/mar-11-2026","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"0oxvSkdaHGO8BFxz969l","title":"Feb 25, 2026","pathname":"/release-note/feb-25-2026","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"o4ruPzYWaGKmC5DRjhaW","title":"Feb 4, 2026","pathname":"/release-note/feb-4-2026","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"MeGVZPrf0fYBzzStIqHw","title":"Jan 7, 2026","pathname":"/release-note/jan-7-2026","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"N8i6QJCO6dcT0BlyGRZP","title":"Dec 29, 2025","pathname":"/release-note/dec-29-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"vMS5dfdfYxyXulW4XGlw","title":"Dec 10, 2025","pathname":"/release-note/dec-10-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"jAgUoBYiikf79IEbvGPc","title":"Oct 29, 2025","pathname":"/release-note/oct-29-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"UIOovDXpFHwORzpQ1hto","title":"Oct 15, 2025","pathname":"/release-note/oct-15-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"Wt8MZroTojJ3GDrOOC02","title":"Oct 1, 2025","pathname":"/release-note/oct-1-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"07Rbk722c5j7gKg8zGWG","title":"Sep 17, 2025","pathname":"/release-note/sep-17-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"H6nPUhhwRXDEPb4cIqlu","title":"Sep 3, 2025","pathname":"/release-note/sep-3-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"5hZnweSNkeOb3IpNp3SR","title":"Aug 20, 2025","pathname":"/release-note/aug-20-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"paWq8jGKwQchTenzLyKN","title":"Jun 25, 2025","pathname":"/release-note/jun-25-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"WLwZeqrN9qutk0hTTASb","title":"Jun 11, 2025","pathname":"/release-note/jun-11-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"8X1VTTitE7A7Mdu45b5F","title":"May 28, 2025","pathname":"/release-note/may-28-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"7XM4m8MkLoA0ef5S3GMw","title":"May 14, 2025","pathname":"/release-note/may-14-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"kTKcPSyOjPT9Yz7O4q1c","title":"Apr 30, 2025","pathname":"/release-note/apr-30-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"KF2trDfk6BlPXjxSriGz","title":"Apr 17, 2025","pathname":"/release-note/apr-17-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"MzLHzhwD1PD5wDLy541V","title":"Apr 1, 2025","pathname":"/release-note/apr-1-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"HJaCcCKsGm9G9OoBbPrM","title":"Mar 19, 2025","pathname":"/release-note/mar-19-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"bCbLBgfhBvDFob7AgVIY","title":"Mar 5, 2025","pathname":"/release-note/mar-5-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"DVsb4kGYjCK2Jz52D9Gu","title":"Feb 5, 2025","pathname":"/release-note/feb-5-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"AN6Fh6jPyzfFWH7eJAsk","title":"Jan 8, 2025","pathname":"/release-note/jan-8-2025","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"IcVqIkN9Mb0jzUcIN03y","title":"Dec 24, 2024","pathname":"/release-note/dec-24-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"ph6h4xF5BvAQT3vN26fQ","title":"Dec 11, 2024","pathname":"/release-note/dec-11-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"mRkKjjoVtaQJx5PdAdCK","title":"Nov 27, 2024","pathname":"/release-note/nov-27-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"aBhLePzk4tkB8xiJgOVA","title":"Nov 13, 2024","pathname":"/release-note/nov-13-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"l0wYu1VRMC2nJRk29O4U","title":"Oct 30, 2024","pathname":"/release-note/oct-30-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"18JjNIsPgQPqO6qJTSUw","title":"Oct 16, 2024","pathname":"/release-note/oct-16-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"UuY24G5E0HPejHLTWmuI","title":"Oct 2, 2024","pathname":"/release-note/oct-2-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"XqikEg9kqIInc3ctxTC2","title":"Sep 19, 2024","pathname":"/release-note/sep-19-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"GSKpCnFE6Kc59Dj00RCv","title":"Sep 4, 2024","pathname":"/release-note/sep-4-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"5pqv3YcZA47mZXP9JhF5","title":"Aug 21, 2024","pathname":"/release-note/aug-21-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"mf7N6YBFKbQ7YqfBz8CB","title":"Aug 8, 2024","pathname":"/release-note/aug-8-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"BbDHAUzmUYHyweZL2KH7","title":"Jul 24, 2024","pathname":"/release-note/jul-24-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"Hn6txmWP2NPSh7SfTQXj","title":"Jul 10, 2024","pathname":"/release-note/jul-10-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"VDvCWeW36SAr9bCrtC5J","title":"Jun 26, 2024","pathname":"/release-note/jun-26-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"nOGrjlLk4m9ttEBzl1YP","title":"Jun 12, 2024","pathname":"/release-note/jun-12-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"396m3gjw5M1WyQzlz3lw","title":"May 29, 2024","pathname":"/release-note/may-29-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"01lLzeGh6ez3sD0MJWsy","title":"May 22, 2024","pathname":"/release-note/may-22-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"f9eacBY6VVTlZz07hqAc","title":"May 8, 2024","pathname":"/release-note/may-8-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"35KOgVf3qrPZyc92xKyy","title":"Apr 24, 2024","pathname":"/release-note/apr-24-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"lsmL2P42RaCbJCUHvAhw","title":"Apr 10, 2024","pathname":"/release-note/apr-10-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"leJjCccm738KqLtNJonC","title":"Mar 27, 2024","pathname":"/release-note/mar-27-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"HX0OI29aPkQkG43XbSqg","title":"Mar 13, 2024","pathname":"/release-note/mar-13-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"tQYj8nxTX7Lssvx64I0b","title":"Mar 6, 2024","pathname":"/release-note/mar-6-2024","siteSpaceId":"sitesp_U3Ib9","description":"發票登錄模組上線囉！","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"jCIFre5uUV2FbIv0gGD1","title":"Feb 21, 2024","pathname":"/release-note/feb-21-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"Vtv4QhiIcWyQBYAl9pAk","title":"Jan 31, 2024","pathname":"/release-note/jan-31-2024","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"Bc6COX0ZVrMNkhKBRPRL","title":"Jan 10, 2024","pathname":"/release-note/jan-10-2024","siteSpaceId":"sitesp_U3Ib9","description":"OMO、Chat to Order 功能強化","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"OX5ixvPEKFLEOErNBdfF","title":"Jan 03, 2024","pathname":"/release-note/jan-03-2024","siteSpaceId":"sitesp_U3Ib9","description":"推出社群聯絡人 Beta、推播訊息 Beta 支援 CSV 推播、WhatsApp 遊戲支援按鈕","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"bHzhdXyk3wjzo1CDDPoD","title":"Dec 27, 2023","pathname":"/release-note/dec-27-2023","siteSpaceId":"sitesp_U3Ib9","description":"優惠券模組、顧客旅程數據統計、對話下單（Chat to order）功能強化。","breadcrumbs":[{"label":"功能更新通知"}]},{"id":"gngyYy1LX3uQfitq0HIq","title":"公告","pathname":"/gong-gao","siteSpaceId":"sitesp_U3Ib9","description":""},{"id":"YmYzVCUSNd2Fa6emoSwE","title":"Omnichat 平台功能名稱更新說明","pathname":"/gong-gao/omnichat-ping-tai-gong-neng-ming-cheng-geng-xin-shuo-ming","siteSpaceId":"sitesp_U3Ib9","description":"2026年10月7日起生效","breadcrumbs":[{"label":"公告"}]},{"id":"Ysqaj9y8JiYsSoaHMFIj","title":"Omnichat 側邊選單全新改版說明","pathname":"/gong-gao/omnichat-ce-bian-xuan-dan-quan-xin-gai-ban-shuo-ming","siteSpaceId":"sitesp_U3Ib9","description":"2026年10月7日起生效","breadcrumbs":[{"label":"公告"}]},{"id":"yCieHmtJLSs3Jn42G5cM","title":"WhatsApp 定價更新","pathname":"/gong-gao/whatsapp-ding-jia-geng-xin","siteSpaceId":"sitesp_U3Ib9","description":"2026年10月1日起生效","breadcrumbs":[{"label":"公告"}]},{"id":"Klqgu0O1fDu3rCjxLzIm","title":"WhatsApp 使用者名稱與 BSUID","pathname":"/gong-gao/whatsapp-shi-yong-zhe-ming-cheng-yu-bsuid","siteSpaceId":"sitesp_U3Ib9","description":"改動內容與 Omnichat 的功能調整","breadcrumbs":[{"label":"公告"}]},{"id":"VGZgFuynlTql935Rrgco","title":"Open API 請求頻率限制更新公告","pathname":"/gong-gao/open-api-qing-qiu-binlxian-zhi-geng-xin-gong-gao","siteSpaceId":"sitesp_U3Ib9","description":"生效日期：2026 年8 月 26 日","breadcrumbs":[{"label":"公告"}]},{"id":"5PqODV0RjZzlwnrtgqQj","title":"配合簡訊實名制政策，請完成授權並提供指定的簡訊發送者名稱","pathname":"/gong-gao/pei-he-jian-xun-shi-ming-zhi-zheng-ce-qing-wan-cheng-shou-quan-bing-ti-gong-zhi-ding-de-jian-xun-fa","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"公告"}]},{"id":"eygbqNk7EilrShZpW7ir","title":"功能名稱調整（9/17 生效）","pathname":"/gong-gao/gong-neng-ming-cheng-diao-zheng-917-sheng-xiao","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"公告"}]},{"id":"HFrjJcIyNt2K9SWoOR7I","title":"快速上手 WhatsApp Marketing Messages Lite API","pathname":"/gong-gao/kuai-su-shang-shou-whatsapp-marketing-messages-lite-api","siteSpaceId":"sitesp_U3Ib9","description":"用更好的方式，發送 WhatsApp 行銷訊息。公告日期：Jun 13, 2025","breadcrumbs":[{"label":"公告"}]},{"id":"-Lo3mE9MeFLgIQXYwqkd","title":"總覽","pathname":"/features/zong-lan","siteSpaceId":"sitesp_U3Ib9","description":"不知道該從哪一項功能開始設定嗎？不用擔心，跟著總覽的指示項目依序設定就沒問題了！","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"A9hBH9VBFCipe2xubnVx","title":"對話 2.0","pathname":"/features/omnichannel-messenger","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 整合所有平台的1對1對話，包括網站即時線上對話、Facebook Messenger、LINE Official Account、WhatsApp Business API、以及 Instagram。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"dYeSNmCg9MIgrb4lv7aU","title":"客戶資料","pathname":"/features/omnichannel-messenger/ke-hu-zi-liao","siteSpaceId":"sitesp_U3Ib9","description":"對話事件右側版面之客戶資料及其他延伸功能介紹。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"tdnlLhJ3sXyuyWdPvSKR","title":"對話事件及傳送訊息狀態","pathname":"/features/omnichannel-messenger/case-statuses","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"EootBfh1bpBlU3bD28rc","title":"傳送圖片／影片／音訊／檔案／貼圖","pathname":"/features/omnichannel-messenger/chuan-song-tu-pian-ying-pian-yin-xun-dang-an","siteSpaceId":"sitesp_U3Ib9","description":"你可以透過 Omnichat 客服平台在各個通訊渠道傳送圖片/影片/音訊/檔案/貼圖給你的客人，讓溝通更加便利","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"C89s5Rdh8UQfcHk7ARpn","title":"預存回覆","pathname":"/features/omnichannel-messenger/save-reply","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"FTGmUYUJjBuwbryi0EBg","title":"對話進階功能","pathname":"/features/omnichannel-messenger/dui-hua-jin-jie-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"Sr989zykkkAmDbOc0fWO","title":"導購連結","pathname":"/features/omnichannel-messenger/dui-hua-xiao-shou-dao-gou-lian-jie","siteSpaceId":"sitesp_U3Ib9","description":"客服人員可以在不同渠道的事件中（網站插件 / FB Messenger / LINE / WhatsApp / Instagram），點選商品來傳送 「商品導購連結」 給正在對話中的客人。當客人點了導購連結後完成購買，會將此筆訂單的業績歸給發送導購連結的該客服人員。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"i1EWyZk7HM0XgU4JRaWb","title":"群發訊息（OMO限定）","pathname":"/features/omnichannel-messenger/qun-fa-xun-xi-omo-xian-ding","siteSpaceId":"sitesp_U3Ib9","description":"若店櫃人員需要大量發送訊息給客人，可以使用此功能。適合情境例如：新品上市或者門市活動，吸引客人主動詢問","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"o0mpxesY6U7VKxTYj7mZ","title":"協作對話","pathname":"/features/omnichannel-messenger/xie-zuo-dui-hua","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"Dz4t1urQHauVQr0isVro","title":"LINE群組對話","pathname":"/features/omnichannel-messenger/line-qun-zu-dui-hua","siteSpaceId":"sitesp_U3Ib9","description":"LINE群組對話讓您能一次和多位客人或同事溝通，提升團隊協作效率，讓溝通更透明，服務體驗再升級！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"對話 2.0"}]},{"id":"qsJnoULHHCErfAJ57rBV","title":"社群綁定管理","pathname":"/features/she-qun-bang-ding-guan-li","siteSpaceId":"sitesp_U3Ib9","description":"相關綁定功能請查看下列分頁。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"-LejOGk5FocuMRvmR8uk","title":"官網綁定","pathname":"/features/she-qun-bang-ding-guan-li/social-subscriber-integration","siteSpaceId":"sitesp_U3Ib9","description":"官網綁定按鈕可讓您在網站上快速獲得 Facebook、LINE 和 WhatsApp 的訂閱中的聯絡人。建立更有效的 Facebook、LINE 和 WhatsApp 用戶經營官網","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群綁定管理"}]},{"id":"8bUsmm4bS1oau4pVKSjj","title":"機器人綁定（站外綁定）","pathname":"/features/she-qun-bang-ding-guan-li/social-subscriber-integration/ji-qi-ren-bang-ding-zhan-wai-bang-ding","siteSpaceId":"sitesp_U3Ib9","description":"除了使用 「 官網綁定 」 及 「 購物車再行銷 」 中的追蹤插件外，您可以讓消費者從社群渠道上回到網站完成綁定。目前支援綁定的社群渠道有 Facebook Messenger 以及 LINE 官方帳號","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群綁定管理"},{"label":"官網綁定"}]},{"id":"zcirpvRbTaVYElcHurLZ","title":"訂單通知機器人插件（WACA 用戶限定）","pathname":"/features/she-qun-bang-ding-guan-li/social-subscriber-integration/ding-dan-tong-zhi-ji-qi-ren-cha-jian-waca-yong-hu-xian-ding","siteSpaceId":"sitesp_U3Ib9","description":"當您是使用 WACA 開店平台商時，您可以使用訂單通知機器人插件。當客人完成訂單進到訂單完成畫面，透過點擊機器人按鈕，訂單狀態產生變更時，系統自動透過平台傳到消費者的社群中（Facebook、LINE）","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群綁定管理"},{"label":"官網綁定"}]},{"id":"2XGtWRyAooFHrlTVi4w4","title":"手機綁定（加購功能）","pathname":"/features/she-qun-bang-ding-guan-li/shou-ji-bang-ding-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"透過 「手機綁定」 功能，可讓顧客於 LINE 上查看個人會員卡資訊。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群綁定管理"}]},{"id":"v3RHUVTsT7B1bpIBx3RJ","title":"OmniLink (加購功能)","pathname":"/features/she-qun-bang-ding-guan-li/omnilink-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"OmniLink 提供 「跨社群渠道跳轉、整合、觸發訊息同步完成」，達到跨渠道身份整合（不同渠道顧客收攏在一個檔案）的目標。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群綁定管理"}]},{"id":"40OrEnbjw3fhN1QeMBRG","title":"OmniLink 設定方式","pathname":"/features/she-qun-bang-ding-guan-li/omnilink-jia-gou-gong-neng/omnilink-she-ding-fang-shi","siteSpaceId":"sitesp_U3Ib9","description":"跨社群一鍵整合功能，提供 「跨社群渠道跳轉、綁定、觸發訊息同步完成」，達到跨渠道身份整合（不同渠道顧客收攏在一個檔案）的目標。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群綁定管理"},{"label":"OmniLink (加購功能)"}]},{"id":"s2V0fpjyS6Kh0RqrnfXd","title":"活動統計","pathname":"/features/she-qun-bang-ding-guan-li/omnilink-jia-gou-gong-neng/huo-dong-tong-ji","siteSpaceId":"sitesp_U3Ib9","description":"活動統計可以查看每次活動的相關成效","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群綁定管理"},{"label":"OmniLink (加購功能)"}]},{"id":"oWgIUPRWPcMep6lfJduI","title":"社群客戶資料平台","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai","siteSpaceId":"sitesp_U3Ib9","description":"清楚掌握消費者輪廓，打造全通路顧客 360 視角。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"efUxKHTWOZh6ZVmD7CdL","title":"全渠道顧客分析（Social CDP 方案）","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/quan-qu-dao-gu-ke-fen-xi-social-cdp-fang-an","siteSpaceId":"sitesp_U3Ib9","description":"完整記錄全渠道顧客數量與顧客來源。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"XlmmplN5ZzYBEhxaf0o8","title":"顧客檔案","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/gu-ke-dang-an","siteSpaceId":"sitesp_U3Ib9","description":"整合官網聯絡人會員資訊，如您需移除或查看社群上如 LINE/Facebook/Instagram 好友相關資訊，可至社群聯絡人2.0 查看檔案","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"w6YpnAdhKEfR4Fp0SEpq","title":"顧客檔案（Social CDP 方案）","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/gu-ke-dang-an-social-cdp-fang-an","siteSpaceId":"sitesp_U3Ib9","description":"整合不同渠道聯絡人為單一顧客（Omni-customer），更精準掌握顧客輪廓。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"Y5N2kcqkNQky8qITA9Ej","title":"渠道聯絡人","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/qu-dao-lian-luo-ren","siteSpaceId":"sitesp_U3Ib9","description":"檢視各渠道聯絡人資訊，精準掌握顧客輪廓。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"K4bRNTLuwfql38hpjyRi","title":"渠道聯絡人（適用於 Social CDP 方案）","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/qu-dao-lian-luo-ren-shi-yong-wu-social-cdp-fang-an","siteSpaceId":"sitesp_U3Ib9","description":"渠道適用檢視各社群渠道聯絡人資訊，精準掌握顧客輪廓。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"sWfSuPltHgmO0G5t3iro","title":"受眾分群（加購項目）","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu","siteSpaceId":"sitesp_U3Ib9","description":"此功能支援品牌儲存常用條件、將條件快速應用至推播","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"o4dVbC8SmpHxGxWz1A2A","title":"串接 LINE 廣告帳號","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu/chuan-jie-line-guang-gao-zhang-hao","siteSpaceId":"sitesp_U3Ib9","description":"💡使用受眾分群功能的上傳受眾包至LINE 廣告平台前需要完成串接LINE 廣告帳號","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"},{"label":"受眾分群（加購項目）"}]},{"id":"FR7DxpRMbGLXlbkQCqSC","title":"建立 LINE 廣告受眾","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu/jian-li-line-guang-gao-shou-zhong","siteSpaceId":"sitesp_U3Ib9","description":"💡受眾分群中支援上傳 LINE 受眾包至 LINE 廣告後台","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"},{"label":"受眾分群（加購項目）"}]},{"id":"0rvrEKdioAq6fDuyMJIy","title":"建立 Facebook 行銷受眾","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/shou-zhong-fen-qun-jia-gou-xiang-mu/jian-li-facebook-xing-xiao-shou-zhong","siteSpaceId":"sitesp_U3Ib9","description":"行銷受眾💡支援從 Facebook 帳號中新增受眾名單至 Facebook 廣告後台","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"},{"label":"受眾分群（加購項目）"}]},{"id":"p5SVmJnAgagXmV47btLo","title":"自訂屬性（加購功能）","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/zi-ding-shu-xing-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"自訂屬性是品牌自行定義的欄位，用於記錄顧客在互動過程中的行為數據，幫助品牌更精準地了解受眾輪廓，也可對有特定自訂屬性的受眾推播。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"uF7YBba94JLkwptmabzE","title":"標籤","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/biao-qian","siteSpaceId":"sitesp_U3Ib9","description":"針對特定顧客進行分群分眾貼標，更迅速掌握顧客資訊。標籤系統累積越多顧客標籤，企業愈能達成精準個人化行銷。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"u63twt4B1szJTt3MqQTi","title":"資料匯入","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/zi-liao-hui-ru","siteSpaceId":"sitesp_U3Ib9","description":"可匯入新增顧客名單或既有顧客資料，包含品牌端自定義欄位（自訂屬性），建立社群客戶資料平台。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"}]},{"id":"WF9ZYY2w1J6QdRUMBM8k","title":"匯入顧客名單","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/zi-liao-hui-ru/hui-ru-gu-ke-ming-dan","siteSpaceId":"sitesp_U3Ib9","description":"以 Member ID 為唯一識別值來匯入會員基本資料","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"},{"label":"資料匯入"}]},{"id":"TRkV9FIXx1zkORwg85NA","title":"匯入渠道聯絡人","pathname":"/features/she-qun-ke-hu-zi-liao-ping-tai/zi-liao-hui-ru/hui-ru-qu-dao-lian-luo-ren","siteSpaceId":"sitesp_U3Ib9","description":"以渠道 User ID 為唯一識別值來匯入渠道名單及會員基本資料；若有購買 OMO 方案，WhatsApp 、LINE 渠道支援匯入此顧客綁定的團隊成員","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"社群客戶資料平台"},{"label":"資料匯入"}]},{"id":"61AcMR33Y5oDCPng3JjK","title":"推播","pathname":"/features/tui-bo","siteSpaceId":"sitesp_U3Ib9","description":"您可在該介面中進行推播的設定流程與介面，將篩選條件以受眾包的概念重新設計，並且將推播訊息預覽、LINE 推播訊息數統計整合在一個介面中，讓使用者在設計的過程中更省力、方便。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"5Gm2cvPAUH1pY2s9yQ78","title":"推播紀錄","pathname":"/features/tui-bo/tui-bo-ji-lu","siteSpaceId":"sitesp_U3Ib9","description":"搭配推播訊息功能，在推播完畢後可至 「 推播紀錄 」 頁面確認訊息推播成效與詳細說明","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"推播"}]},{"id":"931DgMJ4FIbFpnf9BkfJ","title":"推播詳情","pathname":"/features/tui-bo/tui-bo-xiang-qing","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"推播"}]},{"id":"ISi5Hs69vHGX79OlnlIM","title":"設定新推播","pathname":"/features/tui-bo/she-ding-xin-tui-bo","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"推播"}]},{"id":"0sgRWnb8NDIQ3RWS4dHH","title":"套條件再推播","pathname":"/features/tui-bo/she-ding-xin-tui-bo/tao-tiao-jian-zai-tui-bo","siteSpaceId":"sitesp_U3Ib9","description":"目前推播系統支援套件再推播，有助更快速依照相同條件再次推播（無需重新篩選條件）。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"推播"},{"label":"設定新推播"}]},{"id":"8bxipqEKehYKXO8kARBV","title":"發送測試訊息","pathname":"/features/tui-bo/she-ding-xin-tui-bo/testbroadcast","siteSpaceId":"sitesp_U3Ib9","description":"在安排新推播時，先發送測試訊息給您設定的測試人員（設定測試名單），發送後能夠在 LINE 官方帳號中預覽推播畫面，確認無誤後再安排發送正式推播給消費者。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"推播"},{"label":"設定新推播"}]},{"id":"1QhdKhmvClol44dGABBR","title":"推播常見問題","pathname":"/features/tui-bo/tui-bo-chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"推播"}]},{"id":"2CLTSoazebKuER9FepwB","title":"官網顧客行銷 2.0","pathname":"/features/remarketing-1","siteSpaceId":"sitesp_U3Ib9","description":"官網顧客行銷包含三個功能：顧客分眾標籤/站內行銷訊息/通訊渠道再行銷推播，可以對網站的訪客進行行銷行為，以及能作為旅程的觸發條件。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"UguzC8F9JlbHvM1e7CZF","title":"觸發動作設定","pathname":"/features/remarketing-1/chu-fa-dong-zuo-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"您可以在這裡了解 4 種官網顧客行銷的完整設定","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"官網顧客行銷 2.0"}]},{"id":"IpPfLGsxrROVCKMWA8cN","title":"統計圖表","pathname":"/features/remarketing-1/tong-ji-biao","siteSpaceId":"sitesp_U3Ib9","description":"每小時更新一次，可以圖表化官網顧客行銷的觸發數據","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"官網顧客行銷 2.0"}]},{"id":"Vghsv3UOuVxSqUipKQqa","title":"行銷活動觸發次序","pathname":"/features/remarketing-1/yi-bu-huo-yong-zai-hang-xi","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"官網顧客行銷 2.0"}]},{"id":"FcD3NjDu0ZzuAhA8Ke2T","title":"購物車再行銷 (加購功能) 2.0","pathname":"/features/gou-wu-che-zai-hang-xiao-jia-gou-gong-neng-1","siteSpaceId":"sitesp_U3Ib9","description":"利用 Omnichat 對已經將商品加入購物車卻未結帳的顧客發送訊息，提升整體營收。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"T99AtFBvMApPhuWpCVvx","title":"設定彈出式綁定訊息","pathname":"/features/gou-wu-che-zai-hang-xiao-jia-gou-gong-neng-1/she-ding-gou-wu-che-zhui-zong-an-niu","siteSpaceId":"sitesp_U3Ib9","description":"消費者將商品加入購物車之後，即可透過彈出式綁定訊息完成社群身份綁定","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"購物車再行銷 (加購功能) 2.0"}]},{"id":"vqc0Iys73fsS2Z1of2vg","title":"購物車訊息發送時機及內容","pathname":"/features/gou-wu-che-zai-hang-xiao-jia-gou-gong-neng-1/gou-wu-che-xun-xi-fa-song-shi-ji-ji-nei-rong","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"購物車再行銷 (加購功能) 2.0"}]},{"id":"7JXkuSA7XrQGBDeNjHVg","title":"數據分析","pathname":"/features/gou-wu-che-zai-hang-xiao-jia-gou-gong-neng-1/shu-ju-fen-xi","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"購物車再行銷 (加購功能) 2.0"}]},{"id":"x1L1FFFETjHwWESSQQhl","title":"常見問題","pathname":"/features/gou-wu-che-zai-hang-xiao-jia-gou-gong-neng-1/chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"購物車再行銷 (加購功能) 2.0"}]},{"id":"-LeT7NgLfTYpwofpsB54","title":"進階自動化功能","pathname":"/features/marketing","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 提供多元自動化功能，讓電商用戶減少人力與時間成本，並可讓網站提供24小時不間斷的協助！","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"x7cduvqwP75lFFTfcLAn","title":"Facebook / Instagram 貼文回覆 2.0","pathname":"/features/marketing/facebook-instagram-tie-wen-hui-fu-2.0","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"-LiujQDXh8uR7ieT5AVK","title":"如何獲得 Facebook 貼文編號?","pathname":"/features/marketing/facebook-instagram-tie-wen-hui-fu-2.0/how-to-get-facebook-post-id","siteSpaceId":"sitesp_U3Ib9","description":"在貼文清單上找不到你想設定的 Facebook 貼文，可以參考以下步驟獲得正確的 Facebook 貼文編號","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"Facebook / Instagram 貼文回覆 2.0"}]},{"id":"vF3o6w4AbGwtGHRSBoum","title":"常見問題","pathname":"/features/marketing/facebook-instagram-tie-wen-hui-fu-2.0/chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","description":"Facebook / Instagram 自動回覆功能常見問題","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"Facebook / Instagram 貼文回覆 2.0"}]},{"id":"I5AflSqkYtB4miRnQTOC","title":"聊天機器人 2.0","pathname":"/features/marketing/new-chatbot","siteSpaceId":"sitesp_U3Ib9","description":"聊天機器人2.0 介面提供更直覺性且符合使用情境的操作，品牌端可根據需要使用機器人卡片的平台進行腳本設計，下方列出在 Omnichat 後台可以使用到的機器人卡片","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"pnmjSVXwycC63ulScTJ2","title":"Omni AI 機器人訊息流程編輯器","pathname":"/features/marketing/new-chatbot/omni-ai-message-flow-builder","siteSpaceId":"sitesp_U3Ib9","description":"在機器人訊息流程編輯器內，以自然語言請 AI 自動生成或修改聊天機器人流程。適用平台：網站對話插件、Facebook、Instagram、LINE、WhatsApp。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"oBUmYgedXSMYDvNDiiDj","title":"聊天機器人 2.0 相關規範","pathname":"/features/marketing/new-chatbot/liao-tian-ji-qi-ren-2.0-xiang-guan-gui-fan","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"69KEai5tPsHV9xXNDo9N","title":"編輯頁","pathname":"/features/marketing/new-chatbot/bian-ji-ye","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"5DdJN8GSMRCHDxb3HOuA","title":"文字訊息","pathname":"/features/marketing/new-chatbot/wen-zi-xun-xi","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：網站對話插件、Facebook、Instagram、LINE、WhatsApp","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"KUJwC184TPXbS1zuGxvl","title":"圖像訊息","pathname":"/features/marketing/new-chatbot/tu-xiang-xun-xi","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：網站對話插件、Facebook、Instagram、LINE、WhatsApp","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"thY7KRyT3NLTvqhdAuYp","title":"影片","pathname":"/features/marketing/new-chatbot/ying-pian","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：Facebook、LINE、WhatsApp、購物車再行銷","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"IasnPQGkpfPmDirI6gxY","title":"輪播訊息","pathname":"/features/marketing/new-chatbot/lun-bo-xun-xi","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：網站對話插件、Facebook、Instagram、LINE","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"szpqAPBWoXQxjynQwBrg","title":"圖片輪播訊息 (LINE only)","pathname":"/features/marketing/new-chatbot/tu-pian-lun-bo-xun-xi-line-only","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：LINE","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"ZuPlpXVSoG5okLcVIU8w","title":"圖文訊息（LINE only）","pathname":"/features/marketing/new-chatbot/tu-wen-xun-xi-line-only","siteSpaceId":"sitesp_U3Ib9","description":"可在圖片中帶入 URL 或是觸發機器人模組、影片。適用平台：LINE 限定。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"k48v9XiskzwMYUNJQtRq","title":"用戶輸入","pathname":"/features/marketing/new-chatbot/yong-hu-shu-ru","siteSpaceId":"sitesp_U3Ib9","description":"可以讓用戶自行輸入任何格式的回答，並且回覆後觸發下個模組。適用平台：全平台。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"Tay7fHXJbKqNSsx5T2zH","title":"優惠券模組（需加購）","pathname":"/features/marketing/new-chatbot/you-hui-quan-mo-zu-xu-jia-gou","siteSpaceId":"sitesp_U3Ib9","description":"魔ㄗ模組可將優惠券管理介面中設定好的行銷類型優惠券，套用至機器人模組中，讓客人觸發領券。 適用平台：LINE、Facebook 、 Instagram、WhatsApp。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"MIEag45xAZDtRbYPEOYT","title":"快速回覆","pathname":"/features/marketing/new-chatbot/kuai-su-hui-fu","siteSpaceId":"sitesp_U3Ib9","description":"可以作為兩個模組間的串連模組，並且適合做為問券情境的卡片。適用平台：網站對話插件、LINE、Facebook / Instagram。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"kjdO5ojBbtguCwWf7wpU","title":"排程回覆","pathname":"/features/marketing/new-chatbot/pai-cheng-hui-fu","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：所有社群平台（包含 LINE)，但 WhatsApp、Facebook 和 Instagram 受24小時政策限制，網站插件（Webchat ）未來將開放使用","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"cHnpqQIGvChc7uVsnjMt","title":"選項列表（WhatsApp only）","pathname":"/features/marketing/new-chatbot/xuan-xiang-lie-biao-whatsapp-only","siteSpaceId":"sitesp_U3Ib9","description":"可以作為兩個模組間的串連模組，並且適合做為問券情境的卡片，類似其他平台可使用的快速回覆。適用平台：WhatsApp。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"LyrdgMpACic53lvSAdRm","title":"Facebook 訂閱定期通知（Facebook only）","pathname":"/features/marketing/new-chatbot/facebook-ding-yue-ding-qi-tong-zhi-facebook-only","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：Facebook限定。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"bdZNWjUFjOdzUBHq45ao","title":"Call an API（加購功能）","pathname":"/features/marketing/new-chatbot/call-an-api-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：所有平台（網站對話插件除外）。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"PDLx6bWi996LVWzSME5J","title":"條件分流（加購功能）","pathname":"/features/marketing/new-chatbot/tiao-jian-fen-liu-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：所有平台，但不支援推播。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"G49Q8zfVVsKGCEdl1eNX","title":"發票模組（加購功能） ( LINE only )","pathname":"/features/marketing/new-chatbot/fa-piao-mo-zu-jia-gou-gong-neng-line-only","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：LINE限定。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"Z1XLeXrDkAZZ4mP35Xa8","title":"WhatsApp 貼圖包卡片（加購功能）（WhatsApp only）","pathname":"/features/marketing/new-chatbot/whatsapp-tie-tu-bao-ka-pian-jia-gou-gong-neng-whatsapp-only","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：僅WhatsApp 適用","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"CaiG5Bu5ZixrBfGmbHgf","title":"對話自動指派（WhatsApp only）","pathname":"/features/marketing/new-chatbot/keywordautoassign-botton","siteSpaceId":"sitesp_U3Ib9","description":"對話自動指派適用平台：僅 WhatsApp 適用，未來將開放其他社群平台","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"g9FCRtmKMhy1Zyb9X3sA","title":"OmniLink 卡片（加購功能）","pathname":"/features/marketing/new-chatbot/omnilink-botcard","siteSpaceId":"sitesp_U3Ib9","description":"適用平台：支援 Facebook、Instagram、LINE、WhatsApp ； Webchat 與購物車再行銷平台不支援該功能","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"BWg2WzxU60zM6a0f6Sv6","title":"未結商品訊息卡片","pathname":"/features/marketing/new-chatbot/wei-jie-shang-pin-xun-xi-ka-pian","siteSpaceId":"sitesp_U3Ib9","description":"此張卡片功能主要為提供購物車再行銷訊息專屬使用，無法使用在其他社群平台唷","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"lF9IcPMWP5pZDDGjNO2v","title":"系統預設模組 - 91APP 限定模組（LINE only）","pathname":"/features/marketing/new-chatbot/xi-tong-yu-she-mo-zu-91app-xian-ding-mo-zu-line-only","siteSpaceId":"sitesp_U3Ib9","description":"91APP 用戶會在 『聊天機器人』 中可以設定三個專屬的預設模組— 『我的會員卡』、『出貨進度』 和 『熱銷商品』 機器人模組。使用前需要先進行 91APP 串接。適用平台：LINE，並且開店平台為 91APP 時可使用。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"VtDPMSnTU3qVlPzPCfBz","title":"附錄 - 91APP 會員綁定 vs Omnichat 會員綁定","pathname":"/features/marketing/new-chatbot/xi-tong-yu-she-mo-zu-91app-xian-ding-mo-zu-line-only/fu-lu-91app-hui-yuan-bang-ding-vs-omnichat-hui-yuan-bang-ding","siteSpaceId":"sitesp_U3Ib9","description":"以下會比較兩間系統商的綁定差異","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"},{"label":"系統預設模組 - 91APP 限定模組（LINE only）"}]},{"id":"LxgJMW5UsGhy5Xi4MGDj","title":"WhatsApp Flow 卡片 (WhatsApp only)","pathname":"/features/marketing/new-chatbot/whatsapp-flow-ka-pian-whatsapp-only","siteSpaceId":"sitesp_U3Ib9","description":"支援社群渠道: WhatsApp","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"}]},{"id":"aL5rIAgiWFLZqT8a0xCu","title":"WhatsApp Flow","pathname":"/features/marketing/new-chatbot/whatsapp-flow-ka-pian-whatsapp-only/whatsapp-flow","siteSpaceId":"sitesp_U3Ib9","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"聊天機器人 2.0"},{"label":"WhatsApp Flow 卡片 (WhatsApp only)"}]},{"id":"DDCCqqnbes3pAoIgC9mQ","title":"訊息自動回覆","pathname":"/features/marketing/xun-xi-zi-dong-hui-fu","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 支援聊天時客戶傳送 「 關鍵字」 後，系統自動回覆。可應用於網站插件、Facebook Messenger，LINE 官方帳號、Instagram 及 WhatsApp 等渠道上。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"xVgMTwcNthOAapaLMTXx","title":"對話自動指派","pathname":"/features/marketing/dui-hua-zi-dong-zhi-pai","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 支援以對話自動指派事件到特定團隊成員，可應用於網站插件，Facebook Messenger，Line 及 WhatsApp 上","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"yJAPImxLBgckooXDR1j5","title":"LINE 圖文選單","pathname":"/features/marketing/line-tu-wen-xuan-dan","siteSpaceId":"sitesp_U3Ib9","description":"透過 Omnichat 後台製作 LINE 圖文選單，可以代入製作好的遊戲跟機器人模組！  接下來就可以按照步驟進行設定！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"GlnuE7vtjiZv6VRBfwe8","title":"活用圖文選單","pathname":"/features/marketing/line-tu-wen-xuan-dan/huo-yong-tu-wen-xuan-dan","siteSpaceId":"sitesp_U3Ib9","description":"想讓 LINE 官方帳號更加與眾不同，其實 Omnichat 可以幫助你更多，往下一起試試吧！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"},{"label":"LINE 圖文選單"}]},{"id":"wcCtf2kIehBVlmwlvQXq","title":"LINE 圖文訊息","pathname":"/features/marketing/line-tu-wen-xun-xi","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"CKi1HuqoRPAzx2dWSS9n","title":"WhatsApp 貼圖包（加購功能）","pathname":"/features/marketing/whatsapp-tie-tu-bao-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"透過 Omnichat 後台製作 WhatsApp 貼圖包，可以代入到製作好的機器人模組！接下來就可以依照步驟進行設定唷！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"gFQCMxHGDkw2C5nXTooZ","title":"旅程（加購功能）","pathname":"/features/marketing/l-cheng-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"依據顧客互動狀況（如：完成結帳、會員升級、貼上標籤等），啟動自動化個人互動旅程，幫你深化顧客關係、品牌忠誠度並創造顧客回購循環。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"7Yapa3luwKr6gkd6d4KU","title":"自動化排程（加購功能）","pathname":"/features/marketing/zi-dong-hua-pai-cheng-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"自動化排程功能，讓你可以針對指定受眾（透過受眾分群建立），週期性或一次性觸發「旅程」。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"進階自動化功能"}]},{"id":"yxMmHRQYaKB2I46lI2sp","title":"優惠券（加購功能）","pathname":"/features/you-hui-quan-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"可透過 Omnichat 自訂優惠券樣式，並可在不同情境下，不同社群渠道發送給消費者","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"T6pw4eNhrnVuceUpT8cH","title":"如何觸發優惠券","pathname":"/features/you-hui-quan-jia-gou-gong-neng/ru-he-chu-fa-you-hui-quan","siteSpaceId":"sitesp_U3Ib9","description":"在設定好優惠券後，就可以進一步設定在通訊渠道發給客人唷","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"優惠券（加購功能）"}]},{"id":"z59AC2dOh0vqGlAiIrWD","title":"客服設定","pathname":"/features/ke-fu-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"預存回覆及滿意度調查都可以透過這邊進行設定及操作，滿意度調查為加購項目。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"AHzxZptQHevCqREemeTF","title":"滿意度調查（加購功能）","pathname":"/features/ke-fu-she-ding/man-yi-du-diao-cha-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"想從客人端得知對於客服回覆速度及品質的評價嗎？可以透過開啟滿意度調查得知喔！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"客服設定"}]},{"id":"rLaWYHM00jCQcmOKXCu9","title":"滿意度調查報表（加購功能）","pathname":"/features/ke-fu-she-ding/man-yi-du-diao-cha-bao-biao-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"想知道調查後的結果及客人回饋內容嗎？讓調查報表告訴你！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"客服設定"}]},{"id":"YmPeREqcxP34Z2d8yq4l","title":"預存回覆","pathname":"/features/ke-fu-she-ding/yu-cun-hui-fu","siteSpaceId":"sitesp_U3Ib9","description":"您可以透過此頁面管理及編輯您的預存回覆。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"客服設定"}]},{"id":"l4pteUbAK1uZR5TLIGJY","title":"對話設定","pathname":"/features/ke-fu-she-ding/dui-hua-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"自動結束對話事件功能","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"客服設定"}]},{"id":"I9CAb0qcMI27CNZrPe9G","title":"Omni AI","pathname":"/features/omni-ai-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"讓 Omni AI 根據知識內容自動回覆，分擔重複性客服工作，推薦顧客感興趣的商品。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"1eboRWn18rXWPHktq3NL","title":"Omni AI 使用範例","pathname":"/features/omni-ai-jia-gou-gong-neng/omni-ai-shi-yong-fan-li","siteSpaceId":"sitesp_U3Ib9","description":"這篇文章將提供一個實際範例，教您如何在 Omnichat 後台建立 Omni AI Agent，進一步應用在實際情境中。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omni AI"}]},{"id":"mVzm3P4XR4l9bjZRXtCp","title":"Omni AI 媒體庫","pathname":"/features/omni-ai-jia-gou-gong-neng/omni-ai-shi-yong-fan-li/omni-ai-media-gallery","siteSpaceId":"sitesp_U3Ib9","description":"媒體庫整合 AI 圖像生成與編輯能力的媒體管理中心，可上傳、整理、生成、編輯圖片，並保有完整版本紀錄；圖片可直接於 Bot Builder 中選用。適用平台：全平台。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omni AI"},{"label":"Omni AI 使用範例"}]},{"id":"kc4CUjTpPvVJKBGzCPiN","title":"Omni AI 常見問題","pathname":"/features/omni-ai-jia-gou-gong-neng/omni-ai-shi-yong-fan-li/omni-ai-chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omni AI"},{"label":"Omni AI 使用範例"}]},{"id":"60pfj1TqgAisxCWHjRsp","title":"Raccoon AI Agent","pathname":"/features/omni-ai-jia-gou-gong-neng/raccoon-ai-agent","siteSpaceId":"sitesp_U3Ib9","description":"建立 Raccoon AI Agent 讓顧客觸發 AI 機器人卡片進行互動！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omni AI"}]},{"id":"SASO2eIIqObrfOdhGUqA","title":"Raccoon AI Agent 常見問題","pathname":"/features/omni-ai-jia-gou-gong-neng/raccoon-ai-agent/raccoon-ai-agent-chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","description":"若目前遇到的狀況並不在此頁面中，歡迎詢問 Omnichat 專屬顧問或線上客服團隊。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omni AI"},{"label":"Raccoon AI Agent"}]},{"id":"KAjDxpF1xFnhlbix9zeI","title":"Omni AI 機器人訊息流程編輯器","pathname":"/features/omni-ai-jia-gou-gong-neng/omni-ai-message-flow-builder","siteSpaceId":"sitesp_U3Ib9","description":"在機器人訊息流程編輯器內，以自然語言請 AI 自動生成或修改聊天機器人流程。適用平台：網站對話插件、Facebook、Instagram、LINE、WhatsApp。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omni AI"}]},{"id":"i35WAlUeZNzo4rCQlmiw","title":"互動遊戲 （加購功能）","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"互動遊戲主要是提供給 Omnichat 用戶的行銷工具，需額外付費才能使用。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"t2IVn2HRKy380KPyQQCW","title":"遊戲列表","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/you-xi-lie-biao","siteSpaceId":"sitesp_U3Ib9","description":"關於已經設定的各個遊戲功能，都可以在這邊查詢得到","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"MIQrc2VjGJ923nbuFz2N","title":"驚喜重重扭蛋","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/jing-xi-chong-chong-niu-dan","siteSpaceId":"sitesp_U3Ib9","description":"扭蛋獎品可使用「小贈品」、「庫存商品」或「新品試用包」，甚至有機會拿到「熱銷商品」，絕對讓玩家愛不釋手！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"vEfvK5dxsoNJKwKrwqgw","title":"手氣旺旺刮刮樂","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/shou-qi-wang-wang-gua-gua-le","siteSpaceId":"sitesp_U3Ib9","description":"透過手指與刮刮卡直接互動，免去了刮刮樂屑屑，保留了一步步掀開驚喜的樂趣。 無論是「加購優惠」、「現金抵用卷」或是「福袋」都可以利用刮刮樂來增加趣味性！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"diX3O28gBrYrDgcVB40Q","title":"好運連連抽籤","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/hao-yun-lian-lian-chou-qian","siteSpaceId":"sitesp_U3Ib9","description":"抽籤是最古老的隨機系統之一。適合搭配「運勢」、「幸運色」、「占星塔羅」等小遊戲，再夾帶相關商品優惠，讓籤詩詞作為你最洗腦的行銷詞！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"TL0RZvzapC0QWSXPtvqI","title":"好命轉轉輪盤","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/hao-ming-zhuan-zhuan-lun-pan","siteSpaceId":"sitesp_U3Ib9","description":"所有獎項一次排開，這是最淺顯易懂的抽獎方式。也因為「獎項透明公開」，所以參與率也會提高！ 除了直接折扣外，亦可「促銷上市新品」或「清庫存商品」，一舉多得的抽獎活動。 可自訂輪盤區塊顏色，建議將最大獎項，設置在顯眼區塊，吸引玩家來轉轉輪盤！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"n3HCJJgDVZZ9gkDCfnVF","title":"強運滾滾拉霸","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/qiang-yun-gun-gun-la-ba","siteSpaceId":"sitesp_U3Ib9","description":"賭場必備的拉霸機，心情隨著不停翻動的圖卡起伏，讓玩家仍欲罷不能的抽獎遊戲。 一起來看看如何設定拉霸遊戲吧！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"z113gyE5edsajSwZjhhx","title":"互動遊戲應用","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/hu-dong-you-xi-ying-yong","siteSpaceId":"sitesp_U3Ib9","description":"當互動遊戲建置好，Omnichat 教你簡單五招能更快地讓客人進入到設計好的遊戲遊玩唷！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"npDTplrRAbeVtUpShDWd","title":"常見問題","pathname":"/features/hu-dong-you-xi-jia-gou-gong-neng/chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"互動遊戲 （加購功能）"}]},{"id":"e1sRIIfLIlG7SOrkmOPX","title":"發票活動（加購功能）","pathname":"/features/fa-piao-huo-dong-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"使用 Omnichat 的發票登錄模組，你可以透過顧客的發票數據含消費通路、金額、項目、日期，更容易規劃一檔有趣又能帶動銷售的行銷活動！","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"uJBGCrhVwu1wH7TUNFIB","title":"會員成長引擎","pathname":"/features/hui-yuan-cheng-chang-yin-qing","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"z6J9iZzUKcfZLmLmheHO","title":"QR Code集點（加購功能）","pathname":"/features/hui-yuan-cheng-chang-yin-qing/qr-code-ji-dian-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"線下活動、通路鋪貨也能做會員經營！現在品牌可以透過 QR Code 集點，產生一次性發放點數的連結，製作成 QRcode，在門市、活動現場發放給顧客掃描後，立即累積點數並完成會員互動。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"會員成長引擎"}]},{"id":"-Lo3gP3Xn-sJLbi4Qvjk","title":"統計表","pathname":"/features/tong-ji-biao","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 後台提供訪客造訪資料、客服事件相關數據等等，除了讓電商用戶了解訪客瀏覽歷程後可以主動進行對話、增加銷售機會，電商用戶亦可根據客服事件數據來有效優化與管理團隊的執行效能。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"-MG8CQcovwltUkHjYHHk","title":"對話報表","pathname":"/features/tong-ji-biao/chat-dashboard-new","siteSpaceId":"sitesp_U3Ib9","description":"對話報表會統計聊天相關紀錄、顯示新增多少事件、結束事件的次數、事件來源渠道。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"統計表"}]},{"id":"TRUXYmE4nFfYCmWAYXpm","title":"轉換率分析","pathname":"/features/tong-ji-biao/funnel-1","siteSpaceId":"sitesp_U3Ib9","description":"Conversion Analysis","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"統計表"}]},{"id":"S2PCfyMnpkA0nKJBGS2e","title":"購物行為","pathname":"/features/tong-ji-biao/funnel-1/shopping-behavior","siteSpaceId":"sitesp_U3Ib9","description":"Shopping Behavior","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"統計表"},{"label":"轉換率分析"}]},{"id":"UrE4SDkGe9BGpiZrISZL","title":"來源 / 媒介","pathname":"/features/tong-ji-biao/funnel-1/source-medium","siteSpaceId":"sitesp_U3Ib9","description":"Source / Medium","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"統計表"},{"label":"轉換率分析"}]},{"id":"-M6cqrlC989S6K7bwWAV","title":"導購連結報表","pathname":"/features/tong-ji-biao/product-referral","siteSpaceId":"sitesp_U3Ib9","description":"Product Referral Statistics","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"統計表"}]},{"id":"sKUrwIDYIz7eWjZHpaIp","title":"WhatsApp 訊息報表","pathname":"/features/tong-ji-biao/whatsapp-xun-xi-bao-biao","siteSpaceId":"sitesp_U3Ib9","description":"訊息報表此功能限有購買 WhatsApp Business API 方案用戶使用","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"統計表"}]},{"id":"ce2lvvgB8ytoBnMB93ho","title":"點數歷程（加購功能）","pathname":"/features/tong-ji-biao/dian-shu-li-cheng-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"統計表"}]},{"id":"-Lo3iUDxaGaq8bZECX_c","title":"通訊渠道","pathname":"/features/tong-xun-qu-dao","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"RerfGVSdBGBTaiMGxtUe","title":"SurveyCake（加購功能）","pathname":"/features/tong-xun-qu-dao/third-party-survey","siteSpaceId":"sitesp_U3Ib9","description":"在各個社群渠道發送問卷時，支援將顧客資料帶入表單，顧客不必自行填寫品牌就可以準確得知填寫的聯絡人是誰，同時能針對顧客填寫的資料，自動在 Omnichat 聯絡人身上貼上標籤（可於渠道聯絡人中找到完成問卷後貼上的標籤）！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"BaZtZo4CHYeauybbmnYn","title":"SurveyCake 貼標至渠道聯絡人","pathname":"/features/tong-xun-qu-dao/third-party-survey/surveycake-tie-biao-zhi-qu-dao-lian-luo-ren","siteSpaceId":"sitesp_U3Ib9","description":"SurveyCake的標籤可自動匯入渠道聯絡人。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"SurveyCake（加購功能）"}]},{"id":"vFnYIfqDYKqoTlrhOG7k","title":"SurveyCake標籤支援觸發不同功能","pathname":"/features/tong-xun-qu-dao/third-party-survey/surveycake-biao-qian-zhi-yuan-chu-fa-bu-tong-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"SurveyCake標籤匯入Omnichat後，可支援觸發以下不同功能。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"SurveyCake（加購功能）"}]},{"id":"-Lo3ikxsNc8_cvpFRiaM","title":"網站對話插件","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian","siteSpaceId":"sitesp_U3Ib9","description":"使用 Omnichat 最重要的第一步即是將網站對話插件放上官網！我們亦提供多項設定，讓電商用戶在調整插件上更加彈性。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"-LdqlsTdcFtDGKl0CEmc","title":"安裝對話插件","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install","siteSpaceId":"sitesp_U3Ib9","description":"安裝 Omnichat 到官網過程非常簡單，只需花一分鐘時間，在官網貼上一句代碼使能完成","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"}]},{"id":"-LdvW1Hunjg3ViVJzyw0","title":"自家官網 | 安裝","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/website","siteSpaceId":"sitesp_U3Ib9","description":"如何在自家官網上安裝 Omnichat","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LdvqkWdqTOh7tz-_zMj","title":"Shopify | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/shopify","siteSpaceId":"sitesp_U3Ib9","description":"如何在 Shopify 網店上安裝Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LdvtSfcAjnEn2pE1RiD","title":"91 APP | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/91app","siteSpaceId":"sitesp_U3Ib9","description":"如何在 91 APP 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"rrUhdSMIpvM5FZZlZxj3","title":"CYBERBIZ | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/cyberbiz-an-zhuang-omnichat","siteSpaceId":"sitesp_U3Ib9","description":"如何在 CYBERBIZ 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-Ldwhl_7jUrXw_I4YUpU","title":"WACA | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/waca","siteSpaceId":"sitesp_U3Ib9","description":"如何在 Waca 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LdwucIBiBkdEY27RC8k","title":"Easystore | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/easystore","siteSpaceId":"sitesp_U3Ib9","description":"如何在 Easystore 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeAKOC63arsUSwW4EnV","title":"SHOPLINE | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/shopline","siteSpaceId":"sitesp_U3Ib9","description":"如何在 SHOPLINE 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeB-zm6u72xASSTuCxH","title":"Wordpress | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/wordpress","siteSpaceId":"sitesp_U3Ib9","description":"如何在 Wordpress 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeB1kAQrlA0c9VNotKa","title":"Magento | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/magento","siteSpaceId":"sitesp_U3Ib9","description":"如何在 Magento 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeB3173wIt_aAKzk6bD","title":"Joomla | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/joomla","siteSpaceId":"sitesp_U3Ib9","description":"如何在 Joomla 網店上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeB4BWnVYSM7Pj6Z_Be","title":"Drupal | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/drupal","siteSpaceId":"sitesp_U3Ib9","description":"如何在我的 Drupal 網站上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeB6HB6QLmIFvgdl5r_","title":"Opencart | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/opencart","siteSpaceId":"sitesp_U3Ib9","description":"如何在我的 Opencart 網站上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeB7JzOI1ToE3BJSa4C","title":"Squarespace | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/squarespace","siteSpaceId":"sitesp_U3Ib9","description":"如何在我的 Squarespace 網站上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeBAisKxc6uJLm73cXr","title":"Weebly | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/weebly","siteSpaceId":"sitesp_U3Ib9","description":"如何在我的 Weebly 網站上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeBBZzB31EFvhUvucNG","title":"Bigcommerce | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/bigcommerce","siteSpaceId":"sitesp_U3Ib9","description":"如何在我的 Bigcommerce 網站上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeBCJVUrXha7wcHNxJQ","title":"Strikingly | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/strikingly","siteSpaceId":"sitesp_U3Ib9","description":"如何在我的 Strikingly 網站上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeBCt54_u1fR4WAZQB2","title":"Google Tag Manager | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/google-tag-manager","siteSpaceId":"sitesp_U3Ib9","description":"如何在 Google Tag Manager 上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"KZL5zn80lM70zIQXoSZu","title":"BVSHOP | 安裝 Omnichat","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/bv-shop-an-zhuang-omnichat","siteSpaceId":"sitesp_U3Ib9","description":"如何在 BVSHOP 上安裝 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"},{"label":"安裝對話插件"}]},{"id":"-LeoBmxhdVtB4bTGjKoo","title":"對話插件設定","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/webchat-setting","siteSpaceId":"sitesp_U3Ib9","description":"\bOmnichat 網站插件設定教學","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"}]},{"id":"-Lo3jF00hB3UHOjGvQJ6","title":"社群資訊設定","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/she-qun-zi-xun-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"電商用戶可於 Omnichat 後台設定，讓網站插件顯示其他社群資訊。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"}]},{"id":"-MZkWaqLHlTHC_T_wHgw","title":"調整網站對話插件顯示","pathname":"/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/zi-hang-diao-zheng-wang-zhan-dui-hua-cha-jian-wei-zhi","siteSpaceId":"sitesp_U3Ib9","description":"以下說明幾種常用的情景如何利用 CSS 調整對話插件","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"網站對話插件"}]},{"id":"-LeBH0bGDRVUX9Nf9FkK","title":"社群帳號","pathname":"/features/tong-xun-qu-dao/integrations","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 讓你整合不同的 Messengers 如 Facebook Messengers, Line, Whatsapp 等等，讓客戶只需使用Omnichat 一個後台，便能管理所有 Messenger Channels 的客人及訊息。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"-LeBHxtCevWaSdNXRVnL","title":"Facebook Messenger | 整合到 Omnichat","pathname":"/features/tong-xun-qu-dao/integrations/facebook-messenger","siteSpaceId":"sitesp_U3Ib9","description":"如何整合 Facebook Messenger 到 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"}]},{"id":"-MK8IJM-rcI2SDJKjdOu","title":"Instagram | 整合到 Omnichat","pathname":"/features/tong-xun-qu-dao/integrations/instagram","siteSpaceId":"sitesp_U3Ib9","description":"如何整合 Instagram Messenger 到 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"}]},{"id":"-Lr3oU3V3G3gdJz8k3IV","title":"LINE 整合到 Omnichat","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 提供多個 LINE 官方帳號整合，在使用前請先依照下方進行串接","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"}]},{"id":"-M6NzTCZMFMgfM-9lG6H","title":"LINE 官方帳號整合到 Omnichat","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/line2.0","siteSpaceId":"sitesp_U3Ib9","description":"如何整合 LINE官方帳號到 Omnichat？","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"-Lr3vWToExOx3VOcZE8N","title":"LINE 整合疑難排查","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/line-zheng-he-yi-nan-pai-cha","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"6yIAOFyrD4kdtm7Uy8No","title":"設定 LIFF ID – 先設定 Login Channel","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/she-ding-liff-id-xian-she-ding-login-channel","siteSpaceId":"sitesp_U3Ib9","description":"不管是社群身份綁定要免除六位數驗證碼步驟 ，還是互動遊戲使用在 LINE 官方帳號上，皆需要先有 LIFF ID，設定 LIFF ID 前需要先設定好 Login Channel","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"R5KQsxw3xKi1rSQqNBfb","title":"互動遊戲專用—LINE LIFF ID 設定","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/hu-dong-you-xi-zhuan-yong-line-liff-id-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"AYmVR27ot8g9VUDoNNWc","title":"社群身份綁定—LIFF 設定","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/she-qun-shen-fen-bang-ding-liff-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"透過設定並取得 LIFF ID，讓消費者不需輸入六位數驗證碼，進入 LINE 官方帳號就能完成綁定","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"AQhiHH687S0FaEKNujdZ","title":"LINE Developers 常見問題","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/line-developers-chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"-M28hLJNnzOwsYKzt69Q","title":"LINE 訊息種類 API 類型及收費表","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/line-2.0-message-fee","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"YZDY3mcWLHbVQV9KCpno","title":"LINE Webhook URL 資料拋轉設定","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/line-webhook-url-zi-liao-pao-zhuan-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"如您有使用其他第三方廠商且 Omnichat 系統及對方系統皆需收到 LINE 客人訊息資料時，可使用 Webhook URL 拋轉資料","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"53U7KlRFPtfK5h2wLx27","title":"LINE 帳號（藍盾以上）同步好友功能","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/line-zhang-hao-lan-dun-yi-shang-tong-bu-hao-you-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"將原先LINE官方帳號(藍盾以上)的好友同步至Omnichat後台，成為有效聯絡人。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"2ZuFq73QObLJatPVVVic","title":"收到 LINE Developer 的錯誤通知信件","pathname":"/features/tong-xun-qu-dao/integrations/line-2.0/shou-dao-line-developer-de-cuo-wu-tong-zhi-xin-jian","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE 整合到 Omnichat"}]},{"id":"JVpx43AUni4esEA2npHI","title":"LINE MINI App","pathname":"/features/tong-xun-qu-dao/integrations/line-mini-app","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"}]},{"id":"XGYC7SqwOiUX3dAJVXSl","title":"LINE MINI App 遊戲模組申請","pathname":"/features/tong-xun-qu-dao/integrations/line-mini-app/line-mini-app-you-xi-mo-zu-shen-qing","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"LINE MINI App"}]},{"id":"MEmQPpciTUEDtpb1tU3t","title":"WhatsApp Business API | 整合到 Omnichat","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 提供多平台串接，其中也包含 WhatsApp。但一般的 WhatsApp 私人帳號或是 WhatsAp Business 帳號，無法串接進 Omnichat，須申請成為 WhatsApp Business API 帳戶後才能串接。使用請依照下方截圖指示進行串接。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"}]},{"id":"kYnPWkoBMftj1JHWxmcC","title":"Meta 企業管理平台中的 Facebook 商家驗證","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/meta-qi-ye-guan-li-ping-tai-zhong-de-facebook-shang-jia-yan-zheng","siteSpaceId":"sitesp_U3Ib9","description":"完成 Facebook 驗證需要先準備好一些資訊，以便於您在提交驗證後可以順利通過官方認證","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"lDooWaDqk4qoAUQgikRj","title":"Omnichat WhatsApp Business API 前置設定","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/omnichat-whatsapp-business-api-qian-zhi-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"如何先從 Omnichat 後台開始創建您的 WhatsApp Business API 帳號？在還沒有認證您的企業管理平台前可以按照步驟一步步操作！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"4AcQorVeYJMvnHnl9y4x","title":"沿用舊有電話號碼申請 WhatsApp Business API (官方商業帳號)及轉移聊天紀錄教學","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/yan-yong-jiu-you-dian-hua-hao-ma-shen-qing-whatsapp-business-api-guan-fang-shang-ye-zhang-hao-ji-zhu","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"ATnpGuZCirxJiBQnN6on","title":"WhatsApp Business API 商業帳號檔案編輯","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/whatsapp-business-api-shang-ye-zhang-hao-dang-an-bian-ji","siteSpaceId":"sitesp_U3Ib9","description":"提醒您，要進行這一步，您必須先將 Meta 企業管理平台認證商家完成以及將 WhatsApp Business API 申請及串接 Omnichat 後台先操作完","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"OJ60XiNHCSriGMvRAUXT","title":"修改 WhatsApp Business API 商業帳號敘述","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/xiu-gai-whatsapp-business-api-shang-ye-zhang-hao-xu-shu","siteSpaceId":"sitesp_U3Ib9","description":"若您有需要修改 WhatsAPP Business API 商業帳號在消費者端的帳號顯示敘述、連結、Facebook Fanpage等資訊，在符合 Green Tick 帳號權限時，可依照以下步驟進行修改。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"kBwP5z2TBNgOEo0qRBAn","title":"創建 WhatsApp 訊息範本","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/chuang-jian-whatsapp-xun-xi-fan-ben","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"NOsxrQczyurRqobTUKwX","title":"從其他企業管理平台(BSP)轉移 WhatsApp Business API 號碼","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/cong-qi-ta-qi-ye-guan-li-ping-tai-bsp-zhuan-yi-whatsapp-business-api-hao-ma","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"gfPDIgM02qUtMGbe7ryk","title":"將 WhatsApp Business API 號碼從另一個 Facebook Business Manager 轉移","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/jiang-whatsapp-business-api-hao-ma-cong-ling-yi-ge-facebook-business-manager-zhuan-yi","siteSpaceId":"sitesp_U3Ib9","description":"若您無法依照既有 WhatsAppB Business API 號碼串接方式進行執行，則可參考本篇的做法","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"kFsCiYRvYPE5c7rDMoCa","title":"創建 WhatsApp Business API catalogue","pathname":"/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/chuang-jian-whatsapp-business-api-catalogue","siteSpaceId":"sitesp_U3Ib9","description":"此篇文章將帶您創建 WABA Catalogue，若您需要此功能請先與您的客戶顧問進行諮詢","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WhatsApp Business API | 整合到 Omnichat"}]},{"id":"leWB4vhJXIjpwUQzdgLS","title":"WeChat | 整合到 Omnichat","pathname":"/features/tong-xun-qu-dao/integrations/wechat-zheng-he-dao-omnichat","siteSpaceId":"sitesp_U3Ib9","description":"若您有串接 Wechat 的需求，請於串接前先確認您的 Wechat 帳號是否已通過年審","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"}]},{"id":"J2djPrcB19v2nR4B1LOD","title":"WeChat 年度審核確認方式","pathname":"/features/tong-xun-qu-dao/integrations/wechat-zheng-he-dao-omnichat/wechat-annualverification","siteSpaceId":"sitesp_U3Ib9","description":"若您有串接 WeChat 並需要發送訊息的需求，在串接前需要完成的必要條件為通過年審，請在 WeChat 後台申請審核。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"},{"label":"WeChat | 整合到 Omnichat"}]},{"id":"Tr9JJiiAM8ajHdypTNpD","title":"社群平台授權操作說明","pathname":"/features/tong-xun-qu-dao/integrations/she-qun-ping-tai-shou-quan-cao-zuo-shuo-ming","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群帳號"}]},{"id":"-Li7S6bPPvvHijhgT69X","title":"社群常用訊息","pathname":"/features/tong-xun-qu-dao/automated-messages","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 支援 Facebook Messenger、LINE、WhatsApp、Instagram 和網站插件自動化回覆設定，讓您的客人獲得即時回應。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"HgZl6keTWcSb4N86or0j","title":"顯示團隊成員名稱","pathname":"/features/tong-xun-qu-dao/automated-messages/xian-shi-tuan-dui-cheng-yuan-ming-cheng","siteSpaceId":"sitesp_U3Ib9","description":"您可以選擇哪一個社群平台，當客服人員回應時，是否需要顯示團隊成員名稱","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群常用訊息"}]},{"id":"-Li7SK4MeLSSGsG_hy-w","title":"歡迎訊息","pathname":"/features/tong-xun-qu-dao/automated-messages/welcome-message","siteSpaceId":"sitesp_U3Ib9","description":"當消費者第一次透過 Facebook Messenger、LINE、WhatsApp、Instagram 和網站對話插件聯絡您們，自動發送歡迎訊息給消費者。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群常用訊息"}]},{"id":"-Li7Sh1K7s2-pKrNNYNV","title":"離線訊息 / 即時回覆","pathname":"/features/tong-xun-qu-dao/automated-messages/away-message-instant-reply","siteSpaceId":"sitesp_U3Ib9","description":"當收到消費者送出訊息至社群時，系統即時發送回應。您亦可根據休店時間設定離線訊息，使客人知道甚麼時候會收到回覆。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群常用訊息"}]},{"id":"EqHu1m0JmAszGMPUBsN2","title":"常設功能表","pathname":"/features/tong-xun-qu-dao/automated-messages/chang-she-gong-neng-biao","siteSpaceId":"sitesp_U3Ib9","description":"Facebook 的功能表在 Messenger 輸入文字訊息框的右邊，有一個三條線的橫槓圖示，點擊後會出現功能列表。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"社群常用訊息"}]},{"id":"c4romCIghYMKle6DT30d","title":"第三方應用","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong","siteSpaceId":"sitesp_U3Ib9","description":"能夠串接不同的 CRM 或開店平台進行資料的同步，在開始串接前，請先向您的專屬顧問確認您的方案中有包含這些串接平台的權限","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"BmInEPOT9GQgaMkmuHIn","title":"串接 SHOPLINE","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong/chuan-jie-shopline","siteSpaceId":"sitesp_U3Ib9","description":"完成與 SHOPLINE 的串接後，可以將客人的會員資料透過 「自訂屬性」 的格式儲存在 Omnichat 中使用","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"第三方應用"}]},{"id":"oUPKd6HQ69uLSOgtbCJs","title":"設定「LINE 通知型訊息發送設定」","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong/chuan-jie-shopline/she-ding-line-tong-zhi-xing-xun-xi-fa-song-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"第三方應用"},{"label":"串接 SHOPLINE"}]},{"id":"o2YSr8ysc1vi9EUCy3yf","title":"串接 CYBERBIZ","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong/chuan-jie-cyberbiz","siteSpaceId":"sitesp_U3Ib9","description":"完成與 CYBERBIZ 的串接後，可以將客人的會員資料透過 「自訂屬性」 的格式儲存在 Omnichat 中使用","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"第三方應用"}]},{"id":"K2NqHhxxwpr3TAGuVGIG","title":"串接 Shopify","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong/chuan-jie-shopify","siteSpaceId":"sitesp_U3Ib9","description":"串接後會將 Shopify 的會員聯絡人同步到 Omnichat 後台中，後續有登入官網會員的客人在對話插件對話時，對話頁面中就會顯示其會員資料。（功能非自動同步，需手動同步）","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"第三方應用"}]},{"id":"J9RQ0TV9aM8WFalLYsoV","title":"串接 Salesforce","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong/chuan-jie-salesforce","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"第三方應用"}]},{"id":"59UkeWhfec5U5A2QGt98","title":"串接 Insider","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong/chuan-jie-insider","siteSpaceId":"sitesp_U3Ib9","description":"串接完成後，可以將聯絡人資料異動單向/雙向同步，並且當顧客在 LINE 點擊機器人按鈕前往網站時，將 LINE UID 分享給 Insider","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"第三方應用"}]},{"id":"tntjw8jL3FKUuAsoc6q9","title":"串接 Raccoon AI","pathname":"/features/tong-xun-qu-dao/di-san-fang-ying-yong/chuan-jie-raccoon-ai","siteSpaceId":"sitesp_U3Ib9","description":"串接 Raccoon AI 後，即可在 Omni AI 頁面新增 Raccoon AI Agent 來與顧客互動！","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"},{"label":"第三方應用"}]},{"id":"UUpkIizLHRkAiPwZOsau","title":"91APP 會員設定","pathname":"/features/tong-xun-qu-dao/91app-hui-yuan-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"當您使用的平台商為 91APP 時，當客人完成 Omnichat 綁定時完成 91APP 後台設定後，會自動彈出 91APP 會員綁定卡片，引導客人完成 91APP 會員綁定","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"HFMaqn6csMDXQ4aa3RJn","title":"LINE 通知快捷（加購功能）","pathname":"/features/tong-xun-qu-dao/linenotify","siteSpaceId":"sitesp_U3Ib9","description":"透過手機號碼比對顧客 LINE 帳號，不論是否是官方帳號好友，都可以透過 LINE 發送通知","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"TlMCg4VGHrLMMrZ2OGiS","title":"LINE 會員卡（加購功能）","pathname":"/features/tong-xun-qu-dao/line-hui-yuan-ka-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"透過會員卡功能，可讓 LINE 好友主動在 LINE 官方帳號中，自行查詢官網會員資料、我的訂單、優惠券夾（即將推出）功能，加強整合電商平台與您的 LINE 在會員資訊上的資訊設定","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"K1c4u5Tg07Rf1SEen4cT","title":"WhatsApp 會員卡（加購功能）","pathname":"/features/tong-xun-qu-dao/whatsapp-hui-yuan-ka-jia-gou-gong-neng","siteSpaceId":"sitesp_U3Ib9","description":"透過會員卡功能，可讓 WhatsApp 聯絡人主動在 WhatsApp 官方帳號中，自行查詢官網會員資料，加強整合電商平台與您的 WhatsApp 在會員資訊上的資訊設定","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"通訊渠道"}]},{"id":"-MetnorTO54WIqCLfcGw","title":"OMO 設定","pathname":"/features/omo-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"實體門市為顧客帶來美好體驗，線上購物為顧客創造方便。顧客一掃條碼，就可綁定門市人員，將所有一對一紀錄儲存在品牌的 LINE 官方帳號。並可追蹤顧客在線上的消費，自動計算門市店員分潤，幫助品牌無痛數位轉型。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"-Meuo9yCyuRLpGAs-iMx","title":"分店管理","pathname":"/features/omo-she-ding/fen-dian-guan-li","siteSpaceId":"sitesp_U3Ib9","description":"OMO 分店管理讓品牌自行加上自己分店資訊，如分店名稱及分店編號","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"OMO 設定"}]},{"id":"-MfVzcO4GjlOZQO-_fZP","title":"建立店員（銷售人員）","pathname":"/features/omo-she-ding/jian-li-dian-yuan","siteSpaceId":"sitesp_U3Ib9","description":"品牌可以透過個別新增或使用 CSV 檔案匯入的方式來一次新增多個店員。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"OMO 設定"}]},{"id":"-MeuoDbZzzAhXFAGZZNJ","title":"店員排班","pathname":"/features/omo-she-ding/dian-yuan-pai-ban-guan-li","siteSpaceId":"sitesp_U3Ib9","description":"OMO 店員排班讓品牌有效設定店員的上下班時間，及設定在店員下班時的特別使用情況","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"OMO 設定"}]},{"id":"-MeuniRhN6a1bCCHFSY9","title":"店員綁定設定","pathname":"/features/omo-she-ding/omo-bang-ding-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"透過店員綁定設定，可以讓品牌門市店員提供最客制化的訊息給顧客，並可設定導購連結有效時間、綁定訊息等，搭配優惠券及其他行銷功能，創造最佳的對話銷售體驗。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"OMO 設定"}]},{"id":"EISYSQjpj6sPgLIoYUZn","title":"訊息數量設定","pathname":"/features/omo-she-ding/xun-xi-shu-liang-she-ding","siteSpaceId":"sitesp_U3Ib9","description":"訊息數量設定可讓品牌自行控管店櫃人員發送訊息數量，以避免訊息過度發送。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"OMO 設定"}]},{"id":"-Mhl3G3moSUI6aQJ92Uh","title":"匯出店員 QR Code","pathname":"/features/omo-she-ding/hui-chu-dian-yuan-qr-code","siteSpaceId":"sitesp_U3Ib9","description":"品牌可以透過此功能匯出所有店員的 QR Code，利用在名片製作 / 店面張貼，增加顧客掃描機會。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"OMO 設定"}]},{"id":"PKfDuD6IIkizQDDluJO6","title":"修改聯絡人綁定","pathname":"/features/omo-she-ding/xiu-gai-lian-luo-ren-bang-ding","siteSpaceId":"sitesp_U3Ib9","description":"遇到門市店員調店、離職，可以透過修改聯絡人綁定，將該店員已經綁定的客人，進行移轉或解除綁定。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"OMO 設定"}]},{"id":"894UuxRaD370ARSUYUiZ","title":"開發者中心","pathname":"/features/kai-fa-zhe-zhong-xin","siteSpaceId":"sitesp_U3Ib9","description":"電商用戶可從以下項目中，自行管理 API 串接相關項目","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"ugsey7CvJ8ziVCGd76NV","title":"Open API Token 管理","pathname":"/features/kai-fa-zhe-zhong-xin/open-api-token-guan-li","siteSpaceId":"sitesp_U3Ib9","description":"「Open API 管理」 頁面，方便團隊自行管理 Open API Token 和 IP 白名單。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"開發者中心"}]},{"id":"-Lo3lLE3fFhsqK4wfiwz","title":"設定","pathname":"/features/she-ding","siteSpaceId":"sitesp_U3Ib9","description":"電商用戶可從以下項目中，查看與調整 Omnichat 帳號資料","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"-Lo3lUHIBJ3j6usRpe14","title":"我的資料","pathname":"/features/she-ding/ni-de-zi-liao","siteSpaceId":"sitesp_U3Ib9","description":"團隊成員可以在此設定名稱與大頭照，設定後按下 「完成」 即可。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"}]},{"id":"-Lo3lWyo2UfWEg_ANM5F","title":"團隊資料","pathname":"/features/she-ding/tuan-dui-zi-liao","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"}]},{"id":"-LeSy__oAmeYRAAI9n_u","title":"團隊成員","pathname":"/features/she-ding/teammates","siteSpaceId":"sitesp_U3Ib9","description":"添加團隊成員，即時轉介顧客查詢致相關團隊成員，更快更有效率滿足客戶需求","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"}]},{"id":"-MA5JqCEqYTAnfRuv-8f","title":"產品目錄 (Product Feed)","pathname":"/features/she-ding/shang-chuan-chan-pin-mu-lu-product-feed","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"}]},{"id":"-M7v8yPLSCKLj3LgE-fu","title":"計劃功能限制","pathname":"/features/she-ding/ji-hua-gong-neng-xian-zhi","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"}]},{"id":"-MVEcqNaJl_C5BYn99xl","title":"上線狀態","pathname":"/features/she-ding/online-status","siteSpaceId":"sitesp_U3Ib9","description":"團隊成員可以自行設定個人上線狀態，讓其他成員知道自己是否在線上可以處理對話事件","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"}]},{"id":"LiXa31AQktD6u4oXucrU","title":"帳務總覽","pathname":"/features/she-ding/zhang-wu-zong-lan","siteSpaceId":"sitesp_U3Ib9","description":"此說明書介紹團隊後台更新版的帳務總覽功能。請大家細閱。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"}]},{"id":"Xe13iTC9Y40toeltdsAa","title":"付款與儲值","pathname":"/features/she-ding/zhang-wu-zong-lan/fu-kuan-yu-chu-zhi","siteSpaceId":"sitesp_U3Ib9","description":"本頁說明如何在Omnichat後台做可用餘額儲值與付款。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"},{"label":"帳務總覽"}]},{"id":"bBuerhuNvtbJYFvvb8IG","title":"交易紀錄","pathname":"/features/she-ding/zhang-wu-zong-lan/jiao-yi-ji-lu","siteSpaceId":"sitesp_U3Ib9","description":"您可以在此頁面瀏覽，付款審核成功、線上儲值成功、月結帳單沖銷成功與月結帳單紀錄","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"},{"label":"帳務總覽"}]},{"id":"yd5Bd8BTL628yqtjyeTN","title":"用量統計","pathname":"/features/she-ding/zhang-wu-zong-lan/yong-liang-tong-ji","siteSpaceId":"sitesp_U3Ib9","description":"此處顯示Omni AI使用次數，以及發送SMS的用量紀錄統計","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"},{"label":"帳務總覽"}]},{"id":"bCdMuxVhhsnHKcnGnEd5","title":"AI 用量統計","pathname":"/features/she-ding/zhang-wu-zong-lan/ai-usage-report","siteSpaceId":"sitesp_U3Ib9","description":"此處以折線圖呈現 Omni AI 的 Credit / Resolution 用量趨勢，並支援 CSV 匯出原始資料，供團隊分析與報表使用","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"設定"},{"label":"帳務總覽"}]},{"id":"tlWgR58PLBN6NyMG3YRN","title":"Omnichat App 功能教學","pathname":"/features/omnichat-app-gong-neng-jiao-xue","siteSpaceId":"sitesp_U3Ib9","description":"當在外需要回覆但沒有電腦可以進行操作時，您可以透過手機即時回覆線上消費者疑問","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"BlzSF9h8Sm3zHQNvLpVF","title":"開始使用 Omnichat App","pathname":"/features/omnichat-app-gong-neng-jiao-xue/kai-shi-shi-yong-omnichat-app","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 支援手機 App ，可於手機上回覆客人。","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omnichat App 功能教學"}]},{"id":"Hhg7LrErB3QPqV1Mjvhs","title":"群發訊息（OMO 限定）","pathname":"/features/omnichat-app-gong-neng-jiao-xue/qun-fa-xun-xi-omo-xian-ding","siteSpaceId":"sitesp_U3Ib9","description":"若店櫃人員需要大量發送訊息給客人，可以使用此功能。適合情境例如：新品上市或者門市活動，吸引客人主動詢問","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omnichat App 功能教學"}]},{"id":"bo6XJSnEXDol15WknPoE","title":"APP 使用常見問題","pathname":"/features/omnichat-app-gong-neng-jiao-xue/app-shi-yong-chang-jian-wen-ti","siteSpaceId":"sitesp_U3Ib9","description":"使用手機 Omnichat App 上有什麼疑問，都可以透過這邊來先找找看答案","breadcrumbs":[{"label":"Omnichat 功能教學"},{"label":"Omnichat App 功能教學"}]},{"id":"C8RYf0tcmJRi8jQaa8dc","title":"功能素材尺寸一覽表","pathname":"/features/gong-neng-su-cai-chi-cun-yi-lan-biao","siteSpaceId":"sitesp_U3Ib9","description":"Omnichat 功能中所需要用到的素材規格、尺寸都可透過此表格查看。","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"939u9fd4KhWUPEa5tKn0","title":"LINE 訊息卡片-可計算的數據維度","pathname":"/features/line-xun-xi-ka-pian-ke-ji-suan-de-shu-ju-wei-du","siteSpaceId":"sitesp_U3Ib9","description":"LINE 各式的訊息卡片中，分別可計算的數據維度總整理如下：","breadcrumbs":[{"label":"Omnichat 功能教學"}]},{"id":"-Ldcn5P1SL1JrSMgrRGu","title":"註冊新帳號","pathname":"/registered","siteSpaceId":"sitesp_U3Ib9","description":"以下教學為註冊 Omnichat 新帳號的步驟"},{"id":"-LdcnIm6-tlbfdObE5S-","title":"登入帳號","pathname":"/login","siteSpaceId":"sitesp_U3Ib9","description":""},{"id":"-M0u5IiJ0NdO0lxw00yb","title":"網站用戶行為追蹤","pathname":"/integration/tracking-pixel","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"串接整合"}]},{"id":"VZK9VOOk0uHUBMDFIwgB","title":"在 Shopify 埋設 Omnichat Pixel","pathname":"/integration/tracking-pixel/zai-shopify-mai-she-omnichat-pixel","siteSpaceId":"sitesp_U3Ib9","description":"","breadcrumbs":[{"label":"串接整合"},{"label":"網站用戶行為追蹤"}]},{"id":"Zpx2nMfnRSDC5ph3cgbJ","title":"按鈕事件","pathname":"/integration/an-niu-shi-jian","siteSpaceId":"sitesp_U3Ib9","description":"您可以新增以下代碼在網站按鈕觸發上，即可同時開啟聊天插件","breadcrumbs":[{"label":"串接整合"}]},{"id":"-LaFmilk-6loIEJ4cJHN","title":"Get Started with Omnichat","pathname":"/en","siteSpaceId":"sitesp_IouDQ","description":"Welcome to Omnichat! Omnichat is a omni-channel chat commerce platform, from Facebook, WhatsApp, Instagram, LINE to Website live chat, empowering brands to boost business growth."},{"id":"GYuq80CyPJCgvMiFTYmQ","title":"Release Note","pathname":"/en/release-note","siteSpaceId":"sitesp_IouDQ","description":"Latest product and feature updates"},{"id":"hH2HddK7ePIIX7Zs4PRc","title":"August 12 ,2026","pathname":"/en/release-note/august-12-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"lhJcNwgdTDXEgvzwn3h6","title":"July 22,2026","pathname":"/en/release-note/july-22-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"mmemhqHxI2y3XHGyrZ7E","title":"July 15,2026","pathname":"/en/release-note/july-15-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"ChrpB9Huc1OB5YL1OvFW","title":"July 8,2026","pathname":"/en/release-note/july-8-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"uNhXdutzSXkjhUXIFj3h","title":"June 17,2026","pathname":"/en/release-note/june-17-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"HCdSMgS1KBGUNYBxdlEN","title":"May 20,2026","pathname":"/en/release-note/may-20-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"ZRrTwRWUO83vSAWRmHPd","title":"May 6,2026","pathname":"/en/release-note/may-6-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"TFAiRAazKgrTaLSNuAMz","title":"Apr 22,2026","pathname":"/en/release-note/apr-22-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"fTMCBynOVD0avuUSyWEM","title":"Apr 8,2026","pathname":"/en/release-note/apr-8-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"NGFamYAgZe1Hd4KbWihs","title":"Mar 25, 2026","pathname":"/en/release-note/mar-25-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"VyWF3t0FSaJi3hSVjIbt","title":"Mar 11, 2026","pathname":"/en/release-note/mar-11-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"XTyCYdqf3jWItxj8Jc0M","title":"Feb 4, 2026","pathname":"/en/release-note/feb-4-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"ZzAKNOW4GGYJZnvRyMXF","title":"Jan 7, 2026","pathname":"/en/release-note/jan-7-2026","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"YOhEitbbgx3R38c5nEhK","title":"Dec 29, 2025","pathname":"/en/release-note/dec-29-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"wXHU4hlIQTqFfQX7T5ht","title":"Dec 10, 2025","pathname":"/en/release-note/dec-10-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"PC2GyJruIE4E5d4nUa7J","title":"Oct 29, 2025","pathname":"/en/release-note/oct-29-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"bUEEwhgRy62D8ekTqF25","title":"Oct 15, 2025","pathname":"/en/release-note/oct-15-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"ILXNIOdDtPr35dZAL07y","title":"Oct 1, 2025","pathname":"/en/release-note/oct-1-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"HyaozmoeEPI0ynHyl9fQ","title":"Sep 17, 2025","pathname":"/en/release-note/sep-17-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"0ddFi04b0lauJztEVBoB","title":"Sep 3, 2025","pathname":"/en/release-note/sep-3-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"dzXfJQLYV801KPw4sgkV","title":"Aug 20, 2025","pathname":"/en/release-note/aug-20-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"alzB9zrUNRsQIGxE5Yps","title":"Jun 25, 2025","pathname":"/en/release-note/jun-25-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"bfNnGi2sYYDAdt2oKqKZ","title":"Jun 11, 2025","pathname":"/en/release-note/jun-11-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"QInqCoAyPJB0a8lXC6jb","title":"May 28, 2025","pathname":"/en/release-note/may-28-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"DI3n8JygoM83yPeGzkht","title":"May 14, 2025","pathname":"/en/release-note/may-14-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"INIo9pwIXTaWP7lTm4un","title":"Apr 30, 2025","pathname":"/en/release-note/apr-30-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"VcinCI4GeosQs6vObYJH","title":"Apr 17, 2025","pathname":"/en/release-note/apr-17-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"EDF0nbRecuSYXsDQ3jBq","title":"Apr 1, 2025","pathname":"/en/release-note/apr-1-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"FWNTuJyHuiZx2hGIfruY","title":"Mar 19, 2025","pathname":"/en/release-note/mar-19-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"FeNejgQ4V5rGlskbkOgj","title":"Mar 5, 2025","pathname":"/en/release-note/mar-5-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"8LoQO7cxR1ry8EPRTlLE","title":"Feb 5, 2025","pathname":"/en/release-note/feb-5-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"FQ1EJePlopnMPnga7aW5","title":"Jan 8, 2025","pathname":"/en/release-note/jan-8-2025","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"X2Jl1vsVo0ua4mfEGmNO","title":"Dec 24, 2024","pathname":"/en/release-note/dec-24-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"xQks8CexlVrxmo7Z5YSU","title":"Dec 11, 2024","pathname":"/en/release-note/dec-11-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"VESNZC1CvlzGSb1ldUsA","title":"Nov 27, 2024","pathname":"/en/release-note/nov-27-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"bhuljT3YBiWD78LWdS6j","title":"Nov 13, 2024","pathname":"/en/release-note/nov-13-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"W8G2luaZEFI115z1V5rR","title":"Oct 30, 2024","pathname":"/en/release-note/oct-30-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"wuiHCAngYbuqQjI5BRHI","title":"Oct 16, 2024","pathname":"/en/release-note/oct-16-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"EWOy1kFks4vgfBlO6mV2","title":"Oct 2, 2024","pathname":"/en/release-note/oct-2-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"Q2WgGWXEjB2eJwuf4uF2","title":"Sep 19, 2024","pathname":"/en/release-note/sep-19-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"7msMikOU3qmlFJa3KJjc","title":"Aug 21, 2024","pathname":"/en/release-note/aug-21-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"TpaAdjrOId4RaqLvhCZE","title":"Aug 8, 2024","pathname":"/en/release-note/aug-8-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"DALgWzzwMuZXRa3mDwTX","title":"Jul 24, 2024","pathname":"/en/release-note/jul-24-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"M30RiA3kuw1WMLwYSlJU","title":"Jul 10, 2024","pathname":"/en/release-note/jul-10-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"NAiGwqWmAoRSPynzd2CV","title":"Jun 26, 2024","pathname":"/en/release-note/jun-26-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"caTx0Jaj7rQ8Jlr96EaM","title":"Jun 12, 2024","pathname":"/en/release-note/jun-12-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"V7KULoy1Ok86pMA33lu2","title":"May 29, 2024","pathname":"/en/release-note/may-29-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"vvtMRC1JxugjRgLMIHgL","title":"May 22, 2024","pathname":"/en/release-note/may-22-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"LlCkLYWk1UbGfNXfHPnk","title":"May 08, 2024","pathname":"/en/release-note/may-08-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"LZLnB4mZ3UnAT7Y5rQ4R","title":"Apr 24, 2024","pathname":"/en/release-note/apr-24-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"gKqjdM71kGwRvUD0Xrx6","title":"Apr 10, 2024","pathname":"/en/release-note/apr-10-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"10zHjbnFwznac8X6Hux9","title":"Mar 27, 2024","pathname":"/en/release-note/mar-27-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"HxktulhORHcBLAdsgewa","title":"Mar 13, 2024","pathname":"/en/release-note/mar-13-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"gaFrZVpntkyHk4blP9HP","title":"Mar 06, 2024","pathname":"/en/release-note/mar-06-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"XZvAeD0jeOnGCBg03X2S","title":"Feb 21, 2024","pathname":"/en/release-note/feb-21-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"cePz2Ktd0L3t0un1Ij7F","title":"Jan 31, 2024","pathname":"/en/release-note/jan-31-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"iUbOWtbPbTBl3gnbjDzV","title":"Jan 10, 2024","pathname":"/en/release-note/jan-10-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"iZDTcEjtgKNMw3pevF2C","title":"Jan 03, 2024","pathname":"/en/release-note/jan-03-2024","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"Release Note"}]},{"id":"n2zHD4Rc79CQVcQtAGxJ","title":"Dec 27, 2023","pathname":"/en/release-note/dec-27-2023","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"ks3y4RMqJWMgd650MOwd","title":"Sep 4, 2024","pathname":"/en/release-note/sep-4-2024","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Release Note"}]},{"id":"53yS9l4hamRDGm8IDWIG","title":"Announcements","pathname":"/en/announcements","siteSpaceId":"sitesp_IouDQ"},{"id":"QrW7ar3rxF5UCfS8lXFC","title":"New Side Menu Navigation Structure","pathname":"/en/announcements/new-side-menu-navigation-structure","siteSpaceId":"sitesp_IouDQ","description":"Effective on 7 Oct 2026","breadcrumbs":[{"label":"Announcements"}]},{"id":"m6nddDZu8xx2Yaadekjt","title":"Feature Name Changes in Omnichat","pathname":"/en/announcements/feature-name-changes-in-omnichat","siteSpaceId":"sitesp_IouDQ","description":"Effective on 7 Oct 2026","breadcrumbs":[{"label":"Announcements"}]},{"id":"bs3yjURoXqPk8EUwjZHJ","title":"WhatsApp Pricing Update","pathname":"/en/announcements/whatsapp-pricing-update","siteSpaceId":"sitesp_IouDQ","description":"Effective on 1 Oct 2026","breadcrumbs":[{"label":"Announcements"}]},{"id":"g2qeMkkp20FWKNqBJtFQ","title":"WhatsApp Username & BSUID","pathname":"/en/announcements/whatsapp-username-and-bsuid","siteSpaceId":"sitesp_IouDQ","description":"What's Changing and How Omnichat Has You Covered","breadcrumbs":[{"label":"Announcements"}]},{"id":"QpGWjPsDjcI89kdf03pM","title":"Upcoming Changes to Open API Rate Limits","pathname":"/en/announcements/upcoming-changes-to-open-api-rate-limits","siteSpaceId":"sitesp_IouDQ","description":"Effective August 26, 2026","breadcrumbs":[{"label":"Announcements"}]},{"id":"paNZCqdgyXFfC4FU9Y7k","title":"Upcoming Update to Feature Names","pathname":"/en/announcements/upcoming-update-to-feature-names","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Announcements"}]},{"id":"uX2zUL9EKcaucHdZpBPK","title":"WhatsApp Marketing Messages Lite API","pathname":"/en/announcements/whatsapp-marketing-messages-lite-api","siteSpaceId":"sitesp_IouDQ","description":"Effective July 29, 2026","breadcrumbs":[{"label":"Announcements"}]},{"id":"-Lo3mE9MeFLgIQXYwqkd","title":"Overview","pathname":"/en/features/zong-lan","siteSpaceId":"sitesp_IouDQ","description":"Don't know where to start? No worry, you can follow the instructions below to complete the setup.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"Hywvm2XOyqn8SbqH7zgM","title":"Conversation 2.0","pathname":"/en/features/conversation-2.0","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"FjkHWRSF0OQ1Hz8UHVNA","title":"Layout","pathname":"/en/features/conversation-2.0/layout","siteSpaceId":"sitesp_IouDQ","description":"Conversation 2.0 features a cleaner, sleeker look. Let's dive into the different parts of this module in this section.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"}]},{"id":"JeSparYwGODYqGOu4uuM","title":"Conversation Cases and Statuses","pathname":"/en/features/conversation-2.0/layout/conversation-cases-and-statuses","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Layout"}]},{"id":"Oet48AiYNm8iyjwgAYUN","title":"Conversation Statuses","pathname":"/en/features/conversation-2.0/layout/conversation-cases-and-statuses/case-statuses","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Layout"},{"label":"Conversation Cases and Statuses"}]},{"id":"hDfPikj4YPGp66Q0AYTY","title":"Managing Conversations","pathname":"/en/features/conversation-2.0/layout/managing-conversations","siteSpaceId":"sitesp_IouDQ","description":"Look at how you can manage your conversations within the Conversations 2.0 Module.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Layout"}]},{"id":"G5Iv2AqvwLF9CI9UjAoh","title":"Conversation Panel","pathname":"/en/features/conversation-2.0/layout/managing-conversations/conversation-panel","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Layout"},{"label":"Managing Conversations"}]},{"id":"ul3cUWdpH2tCXWQYmcaC","title":"Messaging Panel","pathname":"/en/features/conversation-2.0/layout/managing-conversations/messaging-panel","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Layout"},{"label":"Managing Conversations"}]},{"id":"uHzKIV9GjT8Z7kpkbFAD","title":"Contact Information","pathname":"/en/features/conversation-2.0/layout/contact-information","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Layout"}]},{"id":"M4QblDQwXgqK4OWTtApc","title":"File-Sharing: Capabilities and Limitations","pathname":"/en/features/conversation-2.0/file-sharing-capabilities-and-limitations","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"}]},{"id":"2U5I1seD7sD6tEDkwlen","title":"Product Referral Link","pathname":"/en/features/conversation-2.0/product-referral-link","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"}]},{"id":"aF07cZ6fWYclcF6ZGTK1","title":"Mass Messaging (OMO-only)","pathname":"/en/features/conversation-2.0/mass-messaging-omo-only","siteSpaceId":"sitesp_IouDQ","description":"Send mass messages to your own customers using this feature.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"}]},{"id":"StxR6jmI03PzaOPKTkQO","title":"Mass Messaging - Web Version","pathname":"/en/features/conversation-2.0/mass-messaging-omo-only/mass-messaging-web-version","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Mass Messaging (OMO-only)"}]},{"id":"KLpEaFZlcz4OLKnfkOpG","title":"Mass Messaging - App Version","pathname":"/en/features/conversation-2.0/mass-messaging-omo-only/mass-messaging-app-version","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Mass Messaging (OMO-only)"}]},{"id":"v6StEDY5KaP1Wj3ohdTZ","title":"Mass WhatsApp Message - Web Version","pathname":"/en/features/conversation-2.0/mass-messaging-omo-only/mass-whatsapp-message-web-version","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Mass Messaging (OMO-only)"}]},{"id":"JOWSIGpNVRfkNS1Zm3pt","title":"Mass WhatsApp Template - App Version","pathname":"/en/features/conversation-2.0/mass-messaging-omo-only/mass-whatsapp-template-app-version","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Mass Messaging (OMO-only)"}]},{"id":"o9Fn9mXsvldeuyW6bhbH","title":"Collaborative Conversation","pathname":"/en/features/conversation-2.0/collaborative-conversation","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"}]},{"id":"AWM4RI1cqnqd44QCwcTB","title":"Adding / Editing Collaborators","pathname":"/en/features/conversation-2.0/collaborative-conversation/adding-editing-collaborators","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Collaborative Conversation"}]},{"id":"FkB6zj63S4EsnFed1sRr","title":"Joining/Leaving Collaborators","pathname":"/en/features/conversation-2.0/collaborative-conversation/joining-leaving-collaborators","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Collaborative Conversation"}]},{"id":"xqfPnpNXEH3baQtjVq8R","title":"Taking Over/ Transferring Ownership","pathname":"/en/features/conversation-2.0/collaborative-conversation/taking-over-transferring-ownership","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Collaborative Conversation"}]},{"id":"4BvGPaMOTqYnLybyLLCU","title":"Ending/Restarting Conversations","pathname":"/en/features/conversation-2.0/collaborative-conversation/ending-restarting-conversations","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Collaborative Conversation"}]},{"id":"deBs0LuiEAUVivBiWmGM","title":"Additional Logic","pathname":"/en/features/conversation-2.0/collaborative-conversation/additional-logic","siteSpaceId":"sitesp_IouDQ","description":"This section details the additional logic for the Collaborative Conversation feature.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"},{"label":"Collaborative Conversation"}]},{"id":"U3a0oNrYjqv4WbR1ZMyO","title":"Advanced Features in Conversation 2.0","pathname":"/en/features/conversation-2.0/dui-hua-jin-jie-gong-neng","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"}]},{"id":"8EbUsNwpGSbjVSLhua3d","title":"LINE Group Chat","pathname":"/en/features/conversation-2.0/line-group-chat","siteSpaceId":"sitesp_IouDQ","description":"With LINE group chat, you can communicate with multiple customers or teammates in one conversation. It helps improve teamwork, keeps communication clear, and provides a better service experience.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Conversation 2.0"}]},{"id":"-LejOGk5FocuMRvmR8uk","title":"Website Binding","pathname":"/en/features/social-subscriber-integration","siteSpaceId":"sitesp_IouDQ","description":"The Website Binding button helps you increase Facebook, LINE and WhatsApp followers and subscribers quickly and effectively.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"ggn1Y0F5fGlppbeTr2Ea","title":"Chatbot Binding（URL Binding）","pathname":"/en/features/social-subscriber-integration/chatbot-binding-url-binding","siteSpaceId":"sitesp_IouDQ","description":"Except for using the Web tracking plugin \"Identity binding\" or \"Abandoned cart remarketing\", there are some ways for customers to complete the binding of FB Messenger / LINE/ WhatsApp on the website.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Website Binding"}]},{"id":"AYmVR27ot8g9VUDoNNWc","title":"LIFF Setting","pathname":"/en/features/social-subscriber-integration/liff-setting","siteSpaceId":"sitesp_IouDQ","description":"Through setting to get the LIFF ID, then customers no need to enter a 6-digit verification code to log in to the LINE official account to proceed with the binding","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Website Binding"}]},{"id":"iatZFKNhtzJaDbD8Kz7D","title":"Social CDP","pathname":"/en/features/social-cdp","siteSpaceId":"sitesp_IouDQ","description":"The whole understanding of consumer profiles and the 360-degree view of customers across all channels.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"jjENSCEjHEickMSmFhXv","title":"Omni-Customer Report (CDP subscription plan only)","pathname":"/en/features/social-cdp/omni-customer-report-cdp-subscription-plan-only","siteSpaceId":"sitesp_IouDQ","description":"Record and track the total number of customers and their sources across all channels.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"}]},{"id":"48jZ29NbbS98q6vRBcmc","title":"Customer Profiles","pathname":"/en/features/social-cdp/customer-profiles","siteSpaceId":"sitesp_IouDQ","description":"Utilise this feature to manage your customer information in one place.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"}]},{"id":"RzqEWujI7bNoAenryCnb","title":"Channel Contact","pathname":"/en/features/social-cdp/extra-information-about-sections-in-channel-contact-2.0","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"}]},{"id":"Zrmm1kXIkopWYicEbkFW","title":"Custom Attributes (CDP subscription plan only)","pathname":"/en/features/social-cdp/custom-attributes-cdp-subscription-plan-only","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"}]},{"id":"vck6xAdZyrbfJlOdaBV9","title":"Tags","pathname":"/en/features/social-cdp/tags","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"}]},{"id":"GoFA2QbydlSoeez4qYSd","title":"Data Import","pathname":"/en/features/social-cdp/data-import","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"}]},{"id":"BiRoO4pOaPRziXk6mlHb","title":"Import Customer","pathname":"/en/features/social-cdp/data-import/import-customer","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"},{"label":"Data Import"}]},{"id":"bmH5kmUaHZKfJnkaoMjX","title":"Import Channel Contacts","pathname":"/en/features/social-cdp/data-import/import-channel-contacts","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Social CDP"},{"label":"Data Import"}]},{"id":"O0DUISnHSHEcV8gIEgHp","title":"Broadcast 2.0","pathname":"/en/features/broadcast-2.0","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"erUjOmgx5x8GhmfEG1Ow","title":"Broadcast Regulations","pathname":"/en/features/broadcast-2.0/broadcast-regulations","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"}]},{"id":"bRo9PxeKyRtoaXXQ6qYs","title":"Broadcast Configuration","pathname":"/en/features/broadcast-2.0/broadcast-configuration","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"}]},{"id":"bInozpni8k8VElzU8VY7","title":"Use Audience Segmentation (add-on feature)","pathname":"/en/features/broadcast-2.0/broadcast-configuration/use-audience-segmentation-add-on-feature","siteSpaceId":"sitesp_IouDQ","description":"This feature allows brands to save frequently used conditions and quickly apply them to broadcast campaigns. Please refer to Audience Segmentation (Add-on) for detailed introduction.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"}]},{"id":"K4wXhF1Y9FXhMiD90rg2","title":"Custom Conditions","pathname":"/en/features/broadcast-2.0/broadcast-configuration/custom-conditions","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"}]},{"id":"kA7xKUKCd9iDCqE6Sn6a","title":"Broadcast by CSV","pathname":"/en/features/broadcast-2.0/broadcast-configuration/broadcast-by-csv","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"}]},{"id":"APNVRJCSM0QjxuZajicp","title":"WhatsApp","pathname":"/en/features/broadcast-2.0/broadcast-configuration/broadcast-by-csv/whatsapp","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"},{"label":"Broadcast by CSV"}]},{"id":"oV091qzF7KwPBmIWFL5h","title":"LINE","pathname":"/en/features/broadcast-2.0/broadcast-configuration/broadcast-by-csv/line","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"},{"label":"Broadcast by CSV"}]},{"id":"ZXOmoXt27bY4EVSYEJpz","title":"Facebook Messenger","pathname":"/en/features/broadcast-2.0/broadcast-configuration/broadcast-by-csv/facebook-messenger","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"},{"label":"Broadcast by CSV"}]},{"id":"Lw5lwwwTnTgFxtdEiPWG","title":"Broadcast by Facebook Marketing Messages","pathname":"/en/features/broadcast-2.0/broadcast-configuration/broadcast-by-csv/broadcast-by-facebook-marketing-messages","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"},{"label":"Broadcast by CSV"}]},{"id":"JokYbE8jVWahcievvdBb","title":"Broadcast by Facebook Marketing Audience(Coming soon)","pathname":"/en/features/broadcast-2.0/broadcast-configuration/broadcast-by-facebook-marketing-audience-coming-soon","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Configuration"}]},{"id":"xqsLVQJ3kLkySOulHGT6","title":"Broadcast Report","pathname":"/en/features/broadcast-2.0/broadcast-report","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"}]},{"id":"cFy3H5JrH6vggf9wMxxh","title":"Broadcast Details","pathname":"/en/features/broadcast-2.0/broadcast-report/broadcast-details","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Report"}]},{"id":"2jClm8WDTmDtiLLxUoj2","title":"Reports","pathname":"/en/features/broadcast-2.0/broadcast-report/broadcast-details/reports","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Report"},{"label":"Broadcast Details"}]},{"id":"TUmda2XEBiRU4N2pVlqi","title":"Broadcast Condition","pathname":"/en/features/broadcast-2.0/broadcast-report/broadcast-details/broadcast-condition","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Report"},{"label":"Broadcast Details"}]},{"id":"T1NA9yW4b5UBNJWLF2Xx","title":"CTR Button","pathname":"/en/features/broadcast-2.0/broadcast-report/broadcast-details/ctr-button","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Report"},{"label":"Broadcast Details"}]},{"id":"dq3P8NC6OziKLH7kq1M4","title":"Content","pathname":"/en/features/broadcast-2.0/broadcast-report/broadcast-details/content","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Report"},{"label":"Broadcast Details"}]},{"id":"JksM3U7dp2tTNCYs87PW","title":"List","pathname":"/en/features/broadcast-2.0/broadcast-report/broadcast-details/list","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"},{"label":"Broadcast Report"},{"label":"Broadcast Details"}]},{"id":"UTCU2aCUke7rnhpXrTfn","title":"Common Questions About Broadcasts","pathname":"/en/features/broadcast-2.0/common-questions-about-broadcasts","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Broadcast 2.0"}]},{"id":"mWTwAIH6XBZWpgZsq8k1","title":"Marketing Automation","pathname":"/en/features/marketing-automation","siteSpaceId":"sitesp_IouDQ","description":"Omnichat provides a wide range of automation features to optimize your website conversion rate.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"OcW91HqLNv2IpAyRuWIO","title":"Remarketing Messages 2.0","pathname":"/en/features/marketing-automation/remarketing-messages-2.0","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"}]},{"id":"QkxFBfwru098KDjP2oSP","title":"Remarketing Messages: Set-Up","pathname":"/en/features/marketing-automation/remarketing-messages-2.0/remarketing-messages-set-up","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Remarketing Messages 2.0"}]},{"id":"5C8MnyrtGx2yefVK4BwG","title":"Remarketing Messages: Actions","pathname":"/en/features/marketing-automation/remarketing-messages-2.0/remarketing-messages-actions","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Remarketing Messages 2.0"}]},{"id":"R8NE4L2LHHC2xUKVcBSe","title":"Activating Omnichat UTM Parameters","pathname":"/en/features/marketing-automation/remarketing-messages-2.0/remarketing-messages-actions/activating-omnichat-utm-parameters","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Remarketing Messages 2.0"},{"label":"Remarketing Messages: Actions"}]},{"id":"ASCckvbTqOFrvYBXzriX","title":"Remarketing Messages: Dashboard","pathname":"/en/features/marketing-automation/remarketing-messages-2.0/remarketing-messages-dashboard","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Remarketing Messages 2.0"}]},{"id":"8KOtP044hfR1ZPRp5tKl","title":"Remarketing Messages: Campaign Trigger Priority","pathname":"/en/features/marketing-automation/remarketing-messages-2.0/remarketing-messages-campaign-trigger-priority","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Remarketing Messages 2.0"}]},{"id":"yfWv5nD3QO2BUpFjta4z","title":"Abandoned Cart Remarketing (Add-On Module)","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"Set up automated personalized reminders for your customers' abandoned carts with Omnichat's Abandoned Cart Remarketing feature.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"}]},{"id":"G6AaQ8F2zO6zrkiDRAqg","title":"Abandoned Cart Remarketing | Binding Pop-Up Message Set Up","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/abandoned-cart-remarketing-or-binding-pop-up-message-set-up","siteSpaceId":"sitesp_IouDQ","description":"Configure your Pop-Up Message for customers who have not completed the social channel binding process.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"}]},{"id":"7ms7DETPkZxj9d7U4Wch","title":"Facebook Channel Binding Pop-Up Message: Setup Process","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/abandoned-cart-remarketing-or-binding-pop-up-message-set-up/facebook-channel-binding-pop-up-message-setup-process","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"},{"label":"Abandoned Cart Remarketing | Binding Pop-Up Message Set Up"}]},{"id":"R5sgSfRgCNPlQ04jx3zm","title":"LINE Channel Binding Pop-Up Message: Setup Process","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/abandoned-cart-remarketing-or-binding-pop-up-message-set-up/line-channel-binding-pop-up-message-setup-process","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"},{"label":"Abandoned Cart Remarketing | Binding Pop-Up Message Set Up"}]},{"id":"CjTibCudOE8mEvLDQxQG","title":"WhatsApp Channel Binding Pop-Up Message: Setup Process","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/abandoned-cart-remarketing-or-binding-pop-up-message-set-up/whatsapp-channel-binding-pop-up-message-setup-process","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"},{"label":"Abandoned Cart Remarketing | Binding Pop-Up Message Set Up"}]},{"id":"XQ3fxWMajC5vG3tJdpJm","title":"Abandoned Cart Remarketing | Message Configuration","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/abandoned-cart-remarketing-or-message-configuration","siteSpaceId":"sitesp_IouDQ","description":"Recover abandoned carts through setting up personalised messages.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"}]},{"id":"t3JJxMjO0y3U8m9YrKS4","title":"Facebook and LINE | Abandoned Cart Message Setup Process","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/abandoned-cart-remarketing-or-message-configuration/facebook-and-line-or-abandoned-cart-message-setup-process","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"},{"label":"Abandoned Cart Remarketing | Message Configuration"}]},{"id":"I6njs7s2xhmSdwG3k1AN","title":"WhatsApp | Abandoned Cart Message Setup Process","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/abandoned-cart-remarketing-or-message-configuration/whatsapp-or-abandoned-cart-message-setup-process","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"},{"label":"Abandoned Cart Remarketing | Message Configuration"}]},{"id":"mGHWkz1P33blT8wTc0CN","title":"Reactivation & Do Not Disturb Setup","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/reactivation-and-do-not-disturb-setup","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"}]},{"id":"OjtIQK5tXtq7uHJO6rCm","title":"Performance Analysis","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/performance-analysis","siteSpaceId":"sitesp_IouDQ","description":"Understand the effectiveness of your Abandoned Cart Message with data","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"}]},{"id":"a132P0KgcTwIpgz7cyGI","title":"Frequently Asked Questions (FAQs)","pathname":"/en/features/marketing-automation/abandoned-cart-remarketing-add-on-module/frequently-asked-questions-faqs","siteSpaceId":"sitesp_IouDQ","description":"Abandoned Cart Remarketing FAQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Marketing Automation"},{"label":"Abandoned Cart Remarketing (Add-On Module)"}]},{"id":"-LeT7NgLfTYpwofpsB54","title":"Advanced Automation","pathname":"/en/features/marketing","siteSpaceId":"sitesp_IouDQ","description":"Omnichat provides a wide range of automation features to reduce manpower and time costs of your business. Therefore, your website can provide 24/7 support to your customers.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"8WorTYXnMulpeKKUfD9R","title":"Facebook/Instagram Comment Reply 2.0","pathname":"/en/features/marketing/facebook-instagram-comment-reply-2.0","siteSpaceId":"sitesp_IouDQ","description":"Omnichat supports automating public comment and private message replies on Facebook and Instagram, helping you create engaging auto-reply campaigns that boost ad performance.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"vF3o6w4AbGwtGHRSBoum","title":"Frequently Asked Questions","pathname":"/en/features/marketing/facebook-instagram-comment-reply-2.0/frequently-asked-questions","siteSpaceId":"sitesp_IouDQ","description":"Facebook Post and Instagram Auto-reply","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Facebook/Instagram Comment Reply 2.0"}]},{"id":"-LiujQDXh8uR7ieT5AVK","title":"How to get Facebook Post's ID?","pathname":"/en/features/marketing/facebook-instagram-comment-reply-2.0/how-to-get-facebook-post-id","siteSpaceId":"sitesp_IouDQ","description":"If you cannot find the post on the post's drop-down list, please refer to the following steps to get the correct Facebook post's ID","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Facebook/Instagram Comment Reply 2.0"}]},{"id":"6KSSicZgju6xtY6D0ygI","title":"Auto Reply 2.0","pathname":"/en/features/marketing/auto-reply-2.0","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"hLjneUZmJbdrlhauf38H","title":"Auto Reply 2.0: Set-Up","pathname":"/en/features/marketing/auto-reply-2.0/auto-reply-2.0-set-up","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Auto Reply 2.0"}]},{"id":"wzkh5mWZ7OjRflzz3Wv5","title":"Auto Reply 2.0: Group Reports","pathname":"/en/features/marketing/auto-reply-2.0/auto-reply-2.0-group-reports","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Auto Reply 2.0"}]},{"id":"dIn50ej2JgHRLL4uyMam","title":"Auto Assign 2.0","pathname":"/en/features/marketing/auto-assign-2.0","siteSpaceId":"sitesp_IouDQ","description":"Omnichat supports automatically assigning conversations to specific team members based on assignment triggers. This feature can be applied to Website Widget, Facebook Messenger, LINE, and WhatsApp.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"oJ1z3tA1Ikw2aJBwq6SB","title":"Auto Assign 2.0: Set-Up","pathname":"/en/features/marketing/auto-assign-2.0/auto-assign-2.0-set-up","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Auto Assign 2.0"}]},{"id":"Ud7398VvVqhgdk9X4Fuh","title":"Auto Assign 2.0: Adding Auto Assign into Chatbot (WhatsApp only)","pathname":"/en/features/marketing/auto-assign-2.0/auto-assign-2.0-set-up/auto-assign-2.0-adding-auto-assign-into-chatbot-whatsapp-only","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Auto Assign 2.0"},{"label":"Auto Assign 2.0: Set-Up"}]},{"id":"28nPaC0sZhNBijmI6up2","title":"Auto Assign 2.0: Group Reports","pathname":"/en/features/marketing/auto-assign-2.0/auto-assign-2.0-group-reports","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Auto Assign 2.0"}]},{"id":"gOqWtiYddcWYRRxhvllb","title":"Chatbot 2.0","pathname":"/en/features/marketing/chatbot-2.0","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"52evO3ohO3qyTofjHLmj","title":"Omni AI Message Flow Builder","pathname":"/en/features/marketing/chatbot-2.0/omni-ai-message-flow-builder","siteSpaceId":"sitesp_IouDQ","description":"Build or edit chatbot flows in the Message Flow Builder editor by describing what you want in natural language. Available platforms: Web Chat Plugin, Facebook, Instagram, LINE, WhatsApp.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"GKcBoVnKT9ebu7g0qMzU","title":"Chatbot Setting","pathname":"/en/features/marketing/chatbot-2.0/chatbot-setting","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"vz0Tlthge3VElyddrkZh","title":"System Default Block","pathname":"/en/features/marketing/chatbot-2.0/system-default-block","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"5cugy0uemAotIjtsg1oG","title":"System Default Blocks for 91APP Users","pathname":"/en/features/marketing/chatbot-2.0/system-default-block/system-default-blocks-for-91app-users","siteSpaceId":"sitesp_IouDQ","description":"Supported Platform: LINE","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"},{"label":"System Default Block"}]},{"id":"asRnGw4i9nk5Z6W7MEUu","title":"Applicable Cards for Each Platform","pathname":"/en/features/marketing/chatbot-2.0/applicable-cards-for-each-platform","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"LAufMilsn5CKnlCTMLXg","title":"Text Card","pathname":"/en/features/marketing/chatbot-2.0/text-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Webchat, Facebook, Instagram, LINE, WhatsApp, Abandoned Cart Remarking","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"g7Z5KvYs1LvrIwo2TRKd","title":"Photo Card","pathname":"/en/features/marketing/chatbot-2.0/photo-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Webchat, Facebook, Instagram, LINE, WhatsApp, Abandoned Cart Remarking","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"2XvfqXLXFnyhynZY5r42","title":"Video Card","pathname":"/en/features/marketing/chatbot-2.0/video-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Facebook, LINE, WhatsApp, Abandoned Cart Remarking","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"b49Xv8U6J41kP22WLldH","title":"Carousel Card","pathname":"/en/features/marketing/chatbot-2.0/carousel-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Webchat, Facebook, Instagram, LINE","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"3vDhLLMwm0g3yVQXoh7q","title":"Image Carousel Message Card (LINE only)","pathname":"/en/features/marketing/chatbot-2.0/image-carousel-message-card-line-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platform: LINE","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"5cVlH6z2bZ6xTlRoRu09","title":"Image Map (LINE Only)","pathname":"/en/features/marketing/chatbot-2.0/image-map-line-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platform: LINE","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"IOdRwroQ2araBrrKjinv","title":"User Input Card","pathname":"/en/features/marketing/chatbot-2.0/user-input-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Webchat, Facebook, Instagram, LINE, WhatsApp","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"f4NARCgrgA4BDA5n2JyZ","title":"Coupon Card","pathname":"/en/features/marketing/chatbot-2.0/coupon-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Facebook, Instagram, LINE, WhatsApp, Abandoned Cart Remarking","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"382F617f6RbeJovA2dq6","title":"Quick Reply Card","pathname":"/en/features/marketing/chatbot-2.0/quick-reply-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Webchat, Facebook, Instagram, LINE","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"6MYbx4Ds6kgZdNHjhknW","title":"Option List Card (WhatsApp Only)","pathname":"/en/features/marketing/chatbot-2.0/option-list-card-whatsapp-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: WhatsApp","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"lhZlsUgdToPqyTK8yuhA","title":"Facebook Recurring Notification Card (Facebook Only)","pathname":"/en/features/marketing/chatbot-2.0/facebook-recurring-notification-card-facebook-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platform: Facebook, Instagram (Note: Instagram’s messaging channel is not supported.)","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"yhJR8Pmbtn6sRzj97QW2","title":"Practical Use Cases of Facebook Recurring Notifications","pathname":"/en/features/marketing/chatbot-2.0/facebook-recurring-notification-card-facebook-only/practical-use-cases-of-facebook-recurring-notifications","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"},{"label":"Facebook Recurring Notification Card (Facebook Only)"}]},{"id":"vNdnIDMZ3PeX46lfzwyO","title":"Scheduled Auto-reply Card","pathname":"/en/features/marketing/chatbot-2.0/scheduled-auto-reply-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Facebook, Instagram, LINE, WhatsApp, and Abandoned Cart Message","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"NJPlMOQyps86rEHMTC61","title":"Conditional Reply Card","pathname":"/en/features/marketing/chatbot-2.0/conditional-reply-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Webchat, Facebook, Instagram, LINE, WhatsApp, Abandoned Cart Remarking","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"fgdAcCoEP2lfvaj446qb","title":"Receipt Campaign Card (LINE Only)","pathname":"/en/features/marketing/chatbot-2.0/receipt-campaign-card-line-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platform: LINE","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"fM0R8AalHy2M9F32fEpw","title":"Sticker Pack Card (WhatsApp Only)","pathname":"/en/features/marketing/chatbot-2.0/sticker-pack-card-whatsapp-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platform: WhatsApp","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"v1BKkBwRtF5DV1Bo4Ahy","title":"OmniLink Card","pathname":"/en/features/marketing/chatbot-2.0/omnilink-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Facebook, Instagram, LINE, WhatsApp","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"o3VAwWU7XwaUVz0Dep5F","title":"Abandoned Cart Message Card","pathname":"/en/features/marketing/chatbot-2.0/abandoned-cart-message-card","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Facebook, LINE","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"y4Oq69eZeCB2CvyNWaoc","title":"Custom Attributes for Chatbot (add-on feature)","pathname":"/en/features/marketing/chatbot-2.0/custom-attributes-for-chatbot-add-on-feature","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"avNbHpfH3oMBYdQg6IGz","title":"Call an API Card (add-on feature)","pathname":"/en/features/marketing/chatbot-2.0/call-an-api-card-add-on-feature","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Facebook, Instagram, LINE, WhatsApp","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"AyDB1zJ7dNWAONhbFpX1","title":"WhatsApp Flow Card (WhatsApp only)","pathname":"/en/features/marketing/chatbot-2.0/whatsapp-flow-card-whatsapp-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platform: WhatsApp","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"Hqt95ta5JThBB0aOAYrN","title":"WhatsApp Flow","pathname":"/en/features/marketing/chatbot-2.0/whatsapp-flow-card-whatsapp-only/whatsapp-flow","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"},{"label":"WhatsApp Flow Card (WhatsApp only)"}]},{"id":"W2xGETuasMj551XGfy2F","title":"Auto Assign Card (WhatsApp Only)","pathname":"/en/features/marketing/chatbot-2.0/auto-assign-card-whatsapp-only","siteSpaceId":"sitesp_IouDQ","description":"Supported Platforms: Currently available on WhatsApp only. Other platforms will be supported in the future.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"Chatbot 2.0"}]},{"id":"pwpX3OvPundcUoCTDAYx","title":"LINE Imagemap Message","pathname":"/en/features/marketing/line-imagemap-message","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"yJAPImxLBgckooXDR1j5","title":"LINE Rich Menu","pathname":"/en/features/marketing/line-rich-menu","siteSpaceId":"sitesp_IouDQ","description":"Through Omnichat Admin, create LINE Rich Menu, which can match the Interactive Games and the built bot! Let's follow the step here to set up!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"GlnuE7vtjiZv6VRBfwe8","title":"Application of Rich Menu","pathname":"/en/features/marketing/line-rich-menu/application-of-rich-menu","siteSpaceId":"sitesp_IouDQ","description":"If you want your LINE official account more unique, Omnichat can help you more, let's try it together!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"},{"label":"LINE Rich Menu"}]},{"id":"X4Kh6Zv957JMiCwiySGG","title":"WhatsApp Sticker Pack","pathname":"/en/features/marketing/whatsapp-sticker-pack","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"2cI50lnBOQBdZmPgFIox","title":"Journey (Add-On Module)","pathname":"/en/features/marketing/journey-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"Initiate automated personalized interactive journeys base on a customer's data.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Advanced Automation"}]},{"id":"yxMmHRQYaKB2I46lI2sp","title":"Coupons (Add-On Module)","pathname":"/en/features/coupons-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"You can customise the coupon layout and deliver the coupons in different situations by different messaging channels through Omnichat","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"T6pw4eNhrnVuceUpT8cH","title":"How to Trigger Coupon","pathname":"/en/features/coupons-add-on-module/how-to-trigger-coupon","siteSpaceId":"sitesp_IouDQ","description":"After setting the coupon, you can distribute to customers through different messaging channels","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Coupons (Add-On Module)"}]},{"id":"z59AC2dOh0vqGlAiIrWD","title":"Customer Service Setting","pathname":"/en/features/customer-service-setting","siteSpaceId":"sitesp_IouDQ","description":"Saved Reply and Customer Survey can be set here, and the Customer Survey is an add-on module","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"rLaWYHM00jCQcmOKXCu9","title":"Customer Survey Report (Add-On Module)","pathname":"/en/features/customer-service-setting/customer-survey-report-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"Want to review the result of the Customer Survey? Here is the data report!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Customer Service Setting"}]},{"id":"Z9eQAJrGSjPLph1QINBi","title":"Conversation Setting","pathname":"/en/features/customer-service-setting/conversation-setting","siteSpaceId":"sitesp_IouDQ","description":"Close conversation automatically","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Customer Service Setting"}]},{"id":"YmPeREqcxP34Z2d8yq4l","title":"Saved Replies","pathname":"/en/features/customer-service-setting/conversation-setting/saved-replies","siteSpaceId":"sitesp_IouDQ","description":"You can manage and edit your saved replies through this feature.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Customer Service Setting"},{"label":"Conversation Setting"}]},{"id":"AHzxZptQHevCqREemeTF","title":"Customer Surveys (Add-On Module)","pathname":"/en/features/customer-service-setting/customer-surveys-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"Do you want to know whether the customers are satisfied with the response time of customer service and the evaluation of the performance?  You can enable the Satisfaction Survey!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Customer Service Setting"}]},{"id":"0FRzAA6D9OsB0vWdkFNM","title":"Conversation Setting","pathname":"/en/features/customer-service-setting/conversation-setting-1","siteSpaceId":"sitesp_IouDQ","description":"Auto close conversation","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Customer Service Setting"}]},{"id":"p5Xy9hMr1HlI5vu4WtBF","title":"Omni AI","pathname":"/en/features/omni-ai-add-on-feature","siteSpaceId":"sitesp_IouDQ","description":"Omni AI can use your knowledge base to answer common inquiries, streamline repetitive support tasks, and provide product suggestions tailored to customer preferences.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"YxafP6ISbja9kbzkbmHH","title":"Omni AI Message Flow Builder","pathname":"/en/features/omni-ai-add-on-feature/omni-ai-message-flow-builder","siteSpaceId":"sitesp_IouDQ","description":"Build or edit chatbot flows in the Message Flow Builder editor by describing what you want in natural language. Available platforms: Web Chat Plugin, Facebook, Instagram, LINE, WhatsApp.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omni AI"}]},{"id":"43JlZccvpV9Czd5vBPfj","title":"Omni AI: Use Case","pathname":"/en/features/omni-ai-add-on-feature/omni-ai-use-case","siteSpaceId":"sitesp_IouDQ","description":"This article provides a use case on creating an Omni AI Agent in the Omnichat console.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omni AI"}]},{"id":"rYxlyBqGxu9em867CDvg","title":"Omni AI FAQs","pathname":"/en/features/omni-ai-add-on-feature/omni-ai-use-case/omni-ai-faqs","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omni AI"},{"label":"Omni AI: Use Case"}]},{"id":"0ovw3c5NvxSi62P3EeoD","title":"Omni AI Media Gallery","pathname":"/en/features/omni-ai-add-on-feature/omni-ai-use-case/omni-ai-media-gallery","siteSpaceId":"sitesp_IouDQ","description":"A media management hub that integrates AI image generation and editing. Upload, organize, generate, and edit images while keeping a full version history; images can be picked directly inside Bot Build","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omni AI"},{"label":"Omni AI: Use Case"}]},{"id":"NomSbQE13tux0AavVa9Z","title":"Raccoon AI Agent","pathname":"/en/features/omni-ai-add-on-feature/raccoon-ai-agent","siteSpaceId":"sitesp_IouDQ","description":"Create a Raccoon AI Agent to enable interactive AI chatbot cards for your customers!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omni AI"}]},{"id":"LXGThIS0EilqgwnmANUt","title":"Raccoon AI Agent FAQs","pathname":"/en/features/omni-ai-add-on-feature/raccoon-ai-agent/raccoon-ai-agent-faqs","siteSpaceId":"sitesp_IouDQ","description":"If your specific issue is not covered on this page, please feel free to reach out to your Omnichat Consultant or our Online Support Team.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omni AI"},{"label":"Raccoon AI Agent"}]},{"id":"i35WAlUeZNzo4rCQlmiw","title":"Interactive Games (Add-On Module)","pathname":"/en/features/interactive-games-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"The Interactive Games is a marketing tool provided by Omnichat. This is an add-on module.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"n3HCJJgDVZZ9gkDCfnVF","title":"Interactive Games | Jackpot","pathname":"/en/features/interactive-games-add-on-module/interactive-games-or-jackpot","siteSpaceId":"sitesp_IouDQ","description":"The most common casino machine, Jackpot! It attracts users to play again and again. Let's get started to set up.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"MIQrc2VjGJ923nbuFz2N","title":"Interactive Games | Gashapon","pathname":"/en/features/interactive-games-add-on-module/interactive-games-or-gashapon","siteSpaceId":"sitesp_IouDQ","description":"The Gashapon can be used to draw \"Small Gifts\", \"Stock Items\" or \"Samples\". \"Hot Selling Items\" can be the prizes to attract more people.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"YmKwrXmld9rS6oxMo8Vm","title":"Interactive Games | Scratch-off tickets","pathname":"/en/features/interactive-games-add-on-module/interactive-games-or-scratch-off-tickets","siteSpaceId":"sitesp_IouDQ","description":"Whether it is an \"Add-on Purchase Discount\", \"Cash Coupon\" or \"Lucky Bag\", you can use Scratch-Off tickets to increase customer engagement.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"L52wZ1H2MJ4iEniqQ5MD","title":"Interactive Games | Draw Lots","pathname":"/en/features/interactive-games-add-on-module/interactive-games-or-draw-lots","siteSpaceId":"sitesp_IouDQ","description":"Draw Lots is a mini-game combining \"Fortune\", \"Lucky\" and \"Divining\". Let's create your unique fortune poems including your promotion and discount","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"2AQROZymXJQXX6lM7KcK","title":"Interactive Games | Lucky Wheel","pathname":"/en/features/interactive-games-add-on-module/interactive-games-or-lucky-wheel","siteSpaceId":"sitesp_IouDQ","description":"Spin and Win! Displaying all prizes on a wheel, Lucky wheel is the easiest and most simple way to draw prizes. You can give out discounts, promote new products or clear stock through the wheel!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"t2IVn2HRKy380KPyQQCW","title":"Game List","pathname":"/en/features/interactive-games-add-on-module/game-list","siteSpaceId":"sitesp_IouDQ","description":"All created game will be displayed here","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"z113gyE5edsajSwZjhhx","title":"Application of Interactive Games","pathname":"/en/features/interactive-games-add-on-module/application-of-interactive-games","siteSpaceId":"sitesp_IouDQ","description":"After setting up the Interactive Games, you can perform 4 simple tricks guiding your participants to play the preset games!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"npDTplrRAbeVtUpShDWd","title":"Frequently Asked Questions","pathname":"/en/features/interactive-games-add-on-module/frequently-asked-questions","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"R5KQsxw3xKi1rSQqNBfb","title":"LINE Developer Pre-Setting","pathname":"/en/features/interactive-games-add-on-module/line-developer-pre-setting","siteSpaceId":"sitesp_IouDQ","description":"Before using Interactive Games on LINE, please preset the step below","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Interactive Games (Add-On Module)"}]},{"id":"tcSfG7FU77l0yP7KFTYG","title":"Loyalty Engine","pathname":"/en/features/loyalty-engine","siteSpaceId":"sitesp_IouDQ","description":"You can configure features related to membership cards, points imports, QR Code point collection, and points history.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"hwdOpMjYe7mjsGDVu0RW","title":"QR code loyalty points (Add-on Module)","pathname":"/en/features/loyalty-engine/qr-code-loyalty-points-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"Brands can now use the QR Code loyalty point collection mechanism to generate one-time loyalty point redemption links, convert them into QR codes, and distribute them at retail stores or event venues.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Loyalty Engine"}]},{"id":"-Lo3gP3Xn-sJLbi4Qvjk","title":"Reports","pathname":"/en/features/tong-ji-biao","siteSpaceId":"sitesp_IouDQ","description":"Omnichat provides Conversation Report for you to analyze the customer browsing behaviour, so as to increase sales opportunities and enhance team's performance.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"-MG8CQcovwltUkHjYHHk","title":"Conversation Report","pathname":"/en/features/tong-ji-biao/chat-dashboard-new","siteSpaceId":"sitesp_IouDQ","description":"From Conversation Report, you can view the conversational data such as New Chat case, Closed case, and Case Source.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Reports"}]},{"id":"-M3AexITRxUi0MM2Ky96","title":"Conversion Report","pathname":"/en/features/tong-ji-biao/funnel","siteSpaceId":"sitesp_IouDQ","description":"Conversion Report","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Reports"}]},{"id":"-M36LUK953pLH5xGcxlj","title":"Shopping Behavior","pathname":"/en/features/tong-ji-biao/funnel/shopping-behavior","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Reports"},{"label":"Conversion Report"}]},{"id":"-M3AfbDSZQV2tO9venoY","title":"Source/ Medium","pathname":"/en/features/tong-ji-biao/funnel/source-medium","siteSpaceId":"sitesp_IouDQ","description":"Source / Medium","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Reports"},{"label":"Conversion Report"}]},{"id":"-M6cqrlC989S6K7bwWAV","title":"Product Referral Performance","pathname":"/en/features/tong-ji-biao/product-referral","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Reports"}]},{"id":"tC0sw1s92iBnHmhSmxnR","title":"WhatsApp Message Report","pathname":"/en/features/tong-ji-biao/whatsapp-message-report","siteSpaceId":"sitesp_IouDQ","description":"The feature supports only the client who is using WABA Business API.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Reports"}]},{"id":"paxicJ2PBBG49Kf0dB1S","title":"Message API Report","pathname":"/en/features/tong-ji-biao/message-api-report","siteSpaceId":"sitesp_IouDQ","description":"Used for tracking and analyzing the outcomes generated by the Direct Message API.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Reports"}]},{"id":"-Lo3iUDxaGaq8bZECX_c","title":"Channels","pathname":"/en/features/tong-xun-qu-dao","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"-LeBH0bGDRVUX9Nf9FkK","title":"Social Channels","pathname":"/en/features/tong-xun-qu-dao/integrations","siteSpaceId":"sitesp_IouDQ","description":"Manage all chats and messages in one place for your website and messaging channels including FB Messenger, LINE, WhatsApp etc.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"}]},{"id":"6ksxvYvVxPDo82CWOyAJ","title":"Facebook Messenger integration with Omnichat","pathname":"/en/features/tong-xun-qu-dao/integrations/facebook-messenger","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"}]},{"id":"-MK8IJM-rcI2SDJKjdOu","title":"Instagram integration with Omnichat","pathname":"/en/features/tong-xun-qu-dao/integrations/instagram","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"}]},{"id":"-Lr3oU3V3G3gdJz8k3IV","title":"LINE Integration with Omnichat","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0","siteSpaceId":"sitesp_IouDQ","description":"Omnichat can integrate LINE Official Account","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"}]},{"id":"0C2TT3n6KL58tZgQLuZK","title":"LINE Official account 2.0｜Integrated to Omnichat (Video Tutorial)","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/line-official-account-2.0-integrated-to-omnichat-video-tutorial","siteSpaceId":"sitesp_IouDQ","description":"How to integrate LINE official account 2.0 to Omnichat?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"-Lr3vWToExOx3VOcZE8N","title":"LINE Integration | Checking","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/line-zheng-he-yi-nan-pai-cha","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"WyANdIUjSN7q36exnlFT","title":"Set Login Channel before setting LIFF ID","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/set-login-channel-before-setting-liff-id","siteSpaceId":"sitesp_IouDQ","description":"You need to set LIFF ID for customers connected to website without verification code and Interactive Games used on LINE. Before setting LIFF ID, you need to set Login Channel first","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"iuMUIafNQJQ0zpKSqAvl","title":"Interactive Games - LINE LIFF ID setting","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/interactive-games-line-liff-id-setting","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"PRqDyaznJGz9vuLZzO9C","title":"Subscription - LINE LIFF ID setting","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/subscription-line-liff-id-setting","siteSpaceId":"sitesp_IouDQ","description":"After finishing LINE LIFF ID setting, customers won't need to reply verification code","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"XelxmgVwfPCwhf9eLNv7","title":"LINE Developers common questions","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/line-developers-common-questions","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"-M28hLJNnzOwsYKzt69Q","title":"LINE Message Types | API Types","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/line-2.0-message-fee","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"xuVxmT00PXgtuifqxfKK","title":"LINE Webhook URL","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/line-webhook-url","siteSpaceId":"sitesp_IouDQ","description":"If you have other third party system which need to receive the data from LINE as well, you can use Webhook URL","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"AZ5RNGGVxWhUATy1wfij","title":"LINE Official Account (Verified Accounts）sync up friends","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/line-official-account-verified-accounts-sync-up-friends","siteSpaceId":"sitesp_IouDQ","description":"Sync the friends from LINE Official Account to Omnichat admin panel","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"sFleg1yM2fCYxfL4StgA","title":"Receiving Error Notification Emails from LINE Developers","pathname":"/en/features/tong-xun-qu-dao/integrations/line-2.0/receiving-error-notification-emails-from-line-developers","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"LINE Integration with Omnichat"}]},{"id":"MEmQPpciTUEDtpb1tU3t","title":"Application Procedure of WhatsApp Business API (WABA)","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat","siteSpaceId":"sitesp_IouDQ","description":"Start to integrate WhatsApp Business API to Omnichat first time? Take it for your reference as below. :)","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"}]},{"id":"TNGsmcTHLMwjbN7DDClD","title":"Facebook Business verification in Meta Business Platform","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/facebook-business-verification-in-meta-business-platform","siteSpaceId":"sitesp_IouDQ","description":"In order to complete Facebook Business verification smoothly, please prepare below information.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"joNKuEaoSR5LFpphezmv","title":"Omnichat WhatsApp Business API Setup","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/omnichat-whatsapp-business-api-setup","siteSpaceId":"sitesp_IouDQ","description":"How to create your WhatsApp Business API account from the Omnichat pannel","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"ecrl3EUmxp6IeSTA246V","title":"Can I use my old phone number for WhatsApp Business API integration and migrate the chat history","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/can-i-use-my-old-phone-number-for-whatsapp-business-api-integration-and-migrate-the-chat-history","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"ATnpGuZCirxJiBQnN6on","title":"Profile Settings of WhatsApp Business API (WABA)","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/profile-settings-of-whatsapp-business-api-waba","siteSpaceId":"sitesp_IouDQ","description":"Prerequisite: Facebook Business Manager should be verified before this procedure. Please refer to the 'Omnichat WhatsApp Business API Setup'","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"pjsXK2WGSs2mOXYejUim","title":"Apply Official WhatsApp Business API WABA (Green Tick)","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/apply-official-whatsapp-business-api-waba-green-tick","siteSpaceId":"sitesp_IouDQ","description":"Under the Green tick account permission, WhatsApp Business API account information is allowed for edit, including account description, URL, Facebook fan page etc.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"kBwP5z2TBNgOEo0qRBAn","title":"Create WhatsApp Message Templates","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/create-whatsapp-message-templates","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"NOsxrQczyurRqobTUKwX","title":"Migrate WhatsApp Business API number from another Business Solution Provider (BSP)","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/migrate-whatsapp-business-api-number-from-another-business-solution-provider-bsp","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"ENjg3iZxWVIbEuiRU3is","title":"Migrate WhatsApp Business API number from another Facebook Business Manager (FBM)","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/migrate-whatsapp-business-api-number-from-another-facebook-business-manager-fbm","siteSpaceId":"sitesp_IouDQ","description":"If you are unable to proceed using the existing WhatsApp Business API number integration method, please refer to the approach outlined in this document.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"EGYi72MkuhxoxrBf3JeP","title":"Create WABA catalogue","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-business-api-zheng-he-dao-omnichat/create-waba-catalogue","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Application Procedure of WhatsApp Business API (WABA)"}]},{"id":"kQcfjIFUse5SetjS2NvQ","title":"WhatsApp Coex-istence integration with Omnichat(Add-On Module)","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-coex-istence-integration-with-omnichat-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"How to WhatsApp integrate Coex-istence with Omnichat?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"}]},{"id":"ai0ApnOnwnD0rkBQjdxU","title":"WhatsApp Co-Existence Auto Assign to Specific Teammate","pathname":"/en/features/tong-xun-qu-dao/integrations/whatsapp-coex-istence-integration-with-omnichat-add-on-module/whatsapp-co-existence-auto-assign-to-specific-teammate","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"WhatsApp Coex-istence integration with Omnichat(Add-On Module)"}]},{"id":"6Zy9l0XQBDdgRjsDQMaS","title":"Connecting Omnichat with WeChat Messenger","pathname":"/en/features/tong-xun-qu-dao/integrations/connecting-omnichat-with-wechat-messenger","siteSpaceId":"sitesp_IouDQ","description":"If you plan to integrate with WeChat, please confirm that your WeChat account has passed the Annual Verification before proceeding with the integration.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"}]},{"id":"1Xh3EARvKrHd4ygZ3GKG","title":"WeChat Annual Verification Status Check","pathname":"/en/features/tong-xun-qu-dao/integrations/connecting-omnichat-with-wechat-messenger/wechat-annual-verification-status-check","siteSpaceId":"sitesp_IouDQ","description":"If you have integrated with WeChat and need to send messages, please ensure the Annual Verification is completed and approved before integration.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Social Channels"},{"label":"Connecting Omnichat with WeChat Messenger"}]},{"id":"-Lo3ikxsNc8_cvpFRiaM","title":"Webchat Plugin","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian","siteSpaceId":"sitesp_IouDQ","description":"To get started, install Omnichat's webchat plugin to your website! There are multiple personalisation settings to make your messages stand out and convert visitors into loyal customers.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"}]},{"id":"-LdqlsTdcFtDGKl0CEmc","title":"Install Webchat Plugin","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install","siteSpaceId":"sitesp_IouDQ","description":"Take a few minutes to install Omnichat on your official website. Just paste the code on your official website to enable it.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"}]},{"id":"-LdvW1Hunjg3ViVJzyw0","title":"Custom-built Website | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/website","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on your Custom-built website?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LdvqkWdqTOh7tz-_zMj","title":"Shopify | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/shopify","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Shopify's website?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LdvtSfcAjnEn2pE1RiD","title":"91APP | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/91app","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on 91App?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-Ldwhl_7jUrXw_I4YUpU","title":"WACA | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/waca","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Waca?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LdwucIBiBkdEY27RC8k","title":"Easystore | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/easystore","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Easystore?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeAKOC63arsUSwW4EnV","title":"SHOPLINE | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/shopline","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on SHOPLINE?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeB-zm6u72xASSTuCxH","title":"WordPress | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/wordpress","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on WordPress?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeB1kAQrlA0c9VNotKa","title":"Magento | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/magento","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Magento?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeB3173wIt_aAKzk6bD","title":"Joomla | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/joomla","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Joomla?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeB4BWnVYSM7Pj6Z_Be","title":"Drupal | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/drupal","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Drupal?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeB6HB6QLmIFvgdl5r_","title":"Opencart | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/opencart","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Opencart?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeB7JzOI1ToE3BJSa4C","title":"Squarespace | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/squarespace","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Squarespace?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeBAisKxc6uJLm73cXr","title":"Weebly | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/weebly","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Weebly?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeBBZzB31EFvhUvucNG","title":"Bigcommerce | Omnichat Intallation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/bigcommerce","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Bigcommerce?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeBCJVUrXha7wcHNxJQ","title":"Strikingly | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/strikingly","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Strikingly?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeBCt54_u1fR4WAZQB2","title":"Google Tag Manager | Omnichat Installation","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/install/google-tag-manager","siteSpaceId":"sitesp_IouDQ","description":"How to install Omnichat on Google Tag Manager?","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"},{"label":"Install Webchat Plugin"}]},{"id":"-LeoBmxhdVtB4bTGjKoo","title":"Webchat Plugin Setting","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/webchat-setting","siteSpaceId":"sitesp_IouDQ","description":"\bCustomise your webchat plugin by the following settings","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"}]},{"id":"-Lo3jF00hB3UHOjGvQJ6","title":"Webchat Plugin Social Information","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/she-qun-zi-xun-she-ding","siteSpaceId":"sitesp_IouDQ","description":"Displaying your social channels information in the web plugin, please refer to the following setup.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"}]},{"id":"-MZkWaqLHlTHC_T_wHgw","title":"Adjusting the display of website plugin icon","pathname":"/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/zi-hang-diao-zheng-wang-zhan-dui-hua-cha-jian-wei-zhi","siteSpaceId":"sitesp_IouDQ","description":"Move your icon around with some CSS","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Webchat Plugin"}]},{"id":"-Li7S6bPPvvHijhgT69X","title":"Frequently Used Messages","pathname":"/en/features/tong-xun-qu-dao/automated-messages","siteSpaceId":"sitesp_IouDQ","description":"Omnichat supports messaging channels like Facebook Messenger, LINE, WhatsApp and Instagram, your customers will receive automated messages with the following setup.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"}]},{"id":"6TJMPIkCMBGx75yw91ZK","title":"Display the name of team member","pathname":"/en/features/tong-xun-qu-dao/automated-messages/display-the-name-of-team-member","siteSpaceId":"sitesp_IouDQ","description":"You can choose whether to display the team member’s name when customer service agents reply on each social channel.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Frequently Used Messages"}]},{"id":"-Li7SK4MeLSSGsG_hy-w","title":"Welcome Message","pathname":"/en/features/tong-xun-qu-dao/automated-messages/welcome-message","siteSpaceId":"sitesp_IouDQ","description":"When a customer contacts you for the first time through Facebook Messenger, LINE, WhatsApp, Instagram, or the Website Chat Plugin, a Welcome Message will be sent automatically.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Frequently Used Messages"}]},{"id":"-Li7Sh1K7s2-pKrNNYNV","title":"Away / Instant Message","pathname":"/en/features/tong-xun-qu-dao/automated-messages/away-message-instant-reply","siteSpaceId":"sitesp_IouDQ","description":"If a customer reaches out to you during closing hours, away/instant message will be sent out based on your preferences.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Frequently Used Messages"}]},{"id":"EqHu1m0JmAszGMPUBsN2","title":"Persistent Menu","pathname":"/en/features/tong-xun-qu-dao/automated-messages/persistent-menu","siteSpaceId":"sitesp_IouDQ","description":"The persistent menu allows you to have an always-on user interface element inside Messenger conversations.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"Frequently Used Messages"}]},{"id":"5tyT0R5VFRggEsghjjtF","title":"SurveyCake Integration Set Up","pathname":"/en/features/tong-xun-qu-dao/third-party-survey","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"}]},{"id":"Hegv4y8vVItTZMNIxms0","title":"Configuring Question Identifiers","pathname":"/en/features/tong-xun-qu-dao/third-party-survey/configuring-question-identifiers","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"},{"label":"SurveyCake Integration Set Up"}]},{"id":"9ye0zhbwILNlqpq8pUpZ","title":"Raccoon AI Integration Guide","pathname":"/en/features/tong-xun-qu-dao/raccoon-ai-integration-guide","siteSpaceId":"sitesp_IouDQ","description":"Once integrated with Raccoon AI, you can add a Raccoon AI Agent to your Omni AI page to start interacting with customers!","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Channels"}]},{"id":"-MetnorTO54WIqCLfcGw","title":"OMO Settings","pathname":"/en/features/omo-she-ding","siteSpaceId":"sitesp_IouDQ","description":"OMO is about bridging the gap between online and offline to provide a seamless shopping experience. Customers just need to scan the designated QR code to bind with the salesperson.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"-Meuo9yCyuRLpGAs-iMx","title":"Shop Management","pathname":"/en/features/omo-she-ding/fen-dian-guan-li","siteSpaceId":"sitesp_IouDQ","description":"Create or edit shop information, e.g. shop name and location code.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"OMO Settings"}]},{"id":"-MfVzcO4GjlOZQO-_fZP","title":"Add New Staff","pathname":"/en/features/omo-she-ding/jian-li-dian-yuan","siteSpaceId":"sitesp_IouDQ","description":"Add new staff one by one or bulk upload by csv file. (Setup path: Settings -> Teammates)","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"OMO Settings"}]},{"id":"-Mhl3G3moSUI6aQJ92Uh","title":"Export Salesperson's QR Code","pathname":"/en/features/omo-she-ding/hui-chu-dian-yuan-qr-code","siteSpaceId":"sitesp_IouDQ","description":"Export all QR codes of all employees for producing name cards or putting them in the store","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"OMO Settings"}]},{"id":"-MeuoDbZzzAhXFAGZZNJ","title":"Staff Schedule Management","pathname":"/en/features/omo-she-ding/dian-yuan-pai-ban-guan-li","siteSpaceId":"sitesp_IouDQ","description":"This feature makes it easy to upload work schedule for OMO staff and do staff messaging setting.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"OMO Settings"}]},{"id":"-MeuniRhN6a1bCCHFSY9","title":"Staff Binding Settings","pathname":"/en/features/omo-she-ding/omo-bang-ding-she-ding","siteSpaceId":"sitesp_IouDQ","description":"OMO features help you easily drive online merge offline sales and trace back the online contribution of salesperson.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"OMO Settings"}]},{"id":"-Lo3lLE3fFhsqK4wfiwz","title":"Settings","pathname":"/en/features/she-ding","siteSpaceId":"sitesp_IouDQ","description":"Edit your Omnichat account settings","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"-Lo3lUHIBJ3j6usRpe14","title":"Your Profile","pathname":"/en/features/she-ding/ni-de-zi-liao","siteSpaceId":"sitesp_IouDQ","description":"Team members can use this section to set up their personal profile information, manage their online/offline status, change the backend interface language, access the Help Center, and log out.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"-LeSy__oAmeYRAAI9n_u","title":"Teammates","pathname":"/en/features/she-ding/teammates","siteSpaceId":"sitesp_IouDQ","description":"You can add teammates / refer customers' inquiries to the right teammate for more efficient collaboration.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"-Lo3lWyo2UfWEg_ANM5F","title":"Team Profile","pathname":"/en/features/she-ding/tuan-dui-zi-liao","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"-MA5JqCEqYTAnfRuv-8f","title":"Product Feed","pathname":"/en/features/she-ding/shang-chuan-chan-pin-mu-lu-product-feed","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"-M7v8yPLSCKLj3LgE-fu","title":"Trial Plan vs Paid Plan","pathname":"/en/features/she-ding/ji-hua-gong-neng-xian-zhi","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"-Lo3ldjkAAP9ZCiAR7mf","title":"Billing","pathname":"/en/features/she-ding/ji-hua-fei-yong","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"-MVEcqNaJl_C5BYn99xl","title":"Active Status","pathname":"/en/features/she-ding/online-status","siteSpaceId":"sitesp_IouDQ","description":"You can set up your Active Status here. Active Status shows your teammates when you're active and able to handle live chat.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"9BASI59GIH4Wzbkvhw88","title":"Billing Overview","pathname":"/en/features/she-ding/billing-overview","siteSpaceId":"sitesp_IouDQ","description":"Can charge and check the transaction record","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"cLcpjuRYoxXBWyf06JKQ","title":"Billing Overview: Revamped","pathname":"/en/features/she-ding/billing-overview-revamped","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"}]},{"id":"JnQbx5w11wXhJvi78EyE","title":"How to Modify/Recharge Your Balance","pathname":"/en/features/she-ding/billing-overview-revamped/how-to-modify-recharge-your-balance","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"},{"label":"Billing Overview: Revamped"}]},{"id":"8jczXd2FUQORnWZ6B1WH","title":"Transaction Records","pathname":"/en/features/she-ding/billing-overview-revamped/transaction-records","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"},{"label":"Billing Overview: Revamped"}]},{"id":"qoX4jR9Ki6w2SI5zitWl","title":"Usage Statistics","pathname":"/en/features/she-ding/billing-overview-revamped/usage-statistics","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"},{"label":"Billing Overview: Revamped"}]},{"id":"sNpv6oXEaadXlLDW3fQr","title":"AI Usage Report","pathname":"/en/features/she-ding/billing-overview-revamped/ai-usage-report","siteSpaceId":"sitesp_IouDQ","description":"A line chart that shows the Credit / Resolution usage trend of Omni AI, with CSV export of raw data for team analysis and reporting.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Settings"},{"label":"Billing Overview: Revamped"}]},{"id":"tlWgR58PLBN6NyMG3YRN","title":"Omnichat App","pathname":"/en/features/omnichat-app","siteSpaceId":"sitesp_IouDQ","description":"Reply to your customers instantly via your phone, even when you are on the go.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"BlzSF9h8Sm3zHQNvLpVF","title":"Introduction to Omnichat App","pathname":"/en/features/omnichat-app/introduction-to-omnichat-app","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omnichat App"}]},{"id":"0wyXK1xXiZ40GgDmzfbZ","title":"Chat to Order (For WABA)(Add-on Module)","pathname":"/en/features/omnichat-app/chat-to-order-for-waba-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omnichat App"}]},{"id":"bo6XJSnEXDol15WknPoE","title":"FAQ","pathname":"/en/features/omnichat-app/faq","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Omnichat App"}]},{"id":"YPaRiNi639IWNuahTqlu","title":"Omnichat Trial Plan","pathname":"/en/features/omnichat-trial-plan","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"e0bL4Vb7wLUCwhCEQ5oJ","title":"Function Material Sizes","pathname":"/en/features/function-material-sizes","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"NHviMwLjMADfBZ28Ae6s","title":"Stripe Setting (Add-On Module)","pathname":"/en/features/stripe-setting-add-on-module","siteSpaceId":"sitesp_IouDQ","description":"For Chat To Order & WhatsApp Commerce Module）","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"jHAbKKvBmFBSg5KxqiXJ","title":"Developer Center","pathname":"/en/features/developer-center","siteSpaceId":"sitesp_IouDQ","description":"E-commerce users can manage API integration settings through the following options.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"}]},{"id":"nYOy2UbkVPThVrm0WHJB","title":"Open API Token Management","pathname":"/en/features/developer-center/open-api-token-management","siteSpaceId":"sitesp_IouDQ","description":"The \"Open API Management\" page allows your team to easily manage Open API Tokens and IP Whitelists.","breadcrumbs":[{"label":"OMNICHAT FUNCTION TUTORIAL"},{"label":"Developer Center"}]},{"id":"-Ldcn5P1SL1JrSMgrRGu","title":"Sign up to Omnichat","pathname":"/en/registered","siteSpaceId":"sitesp_IouDQ","description":"Following the tutorial of signing up an Omnichat new account"},{"id":"-LdcnIm6-tlbfdObE5S-","title":"Login","pathname":"/en/login","siteSpaceId":"sitesp_IouDQ","description":""},{"id":"-M0u5IiJ0NdO0lxw00yb","title":"Tracking Online Customer Behaviour","pathname":"/en/integration/tracking-pixel","siteSpaceId":"sitesp_IouDQ","description":"","breadcrumbs":[{"label":"Integration"}]},{"id":"11nKDQkG4QqSrnAENWWv","title":"Install Omnichat Pixel on Shopify","pathname":"/en/integration/tracking-pixel/install-omnichat-pixel-on-shopify","siteSpaceId":"sitesp_IouDQ","breadcrumbs":[{"label":"Integration"},{"label":"Tracking Online Customer Behaviour"}]},{"id":"ntbORFhU3qf2QwYU76x7","title":"Button Event","pathname":"/en/integration/button-event","siteSpaceId":"sitesp_IouDQ","description":"You can add the following code to the button trigger code on your website to simultaneously open the chat plugin.","breadcrumbs":[{"label":"Integration"}]}]}