Twilio WhatsApp Business API Setup
Please use a company email instead of gmail/ otmail to speed up the process.
Create an account on Twilio
Please verify your account with Email and Phone Number for security purposes.
Verify Email & Phone Number
Activate your sandbox account by clicking ."Agree"
Activate Sandbox Account
Once you have submitted this form, the Twilio team will contact you in a couple of days to let you know when your official account is approved. After that, you can move to the next step of integrations.
Twilio WhatsApp Business Application Form
Please find a general guide below to help you fill in the Twilio WhatsApp Application Form, including some of the best practices:
If you are from Hong Kong, you'd have to submit a regulatory bundle which includes your BR certificate for review.
Follow the instructions and fill in the required information, as well as uploading your business supporting document for review.
After submitting your regulatory bundle, you will receive an email confirming the process is complete.
Now you'd need to add your credit card to choose and purchase your new number.
For Example, for Hong Kong:
- Template Message - It charges 0.0555 USD/ message to talk to customers who have not contacted you in the last 24 hours.
- Session Message - it charges 0.005 USD/ message to talk to customers who replied to you in the last 24 hours (Both incoming & outgoing message)
You can select any numbers from any country available on Twilio.
- If you are only using the number for WhatsApp, you can choose a voice number starting from 6 USD (for Hong Kong).
- If you want to use it in conjunction with SMS, you'll have to choose a number with SMS capability starting from 15 USD (for Hong Kong).
Click Buy to choose your preferred number.
Choose "Business" and select an approved regulatory bundle you created on the Step 3.
Now you'll be able to create a sender profile, which is a essentially WhatsApp Account.
Please press the New WhatsApp Sender button to open the Profile Information Form.
WhatsApp Sender Profile Form
This form is where you create your WhatsApp sender profile. This information will be public to anyone that talks to your WhatsApp number. Please see the below a guide to help you fill out the information:
Click on the "Submit Request" button at the bottom.
Select either "Once per computer" or "Every Login" and press "Update 2FA Settings" to proceed.
After selecting, you will be directed to a new page where it requires you to type in your personal phone number, then press "Send code via SMS".
You will then have to check your phone number for the message with the included code, type in the follow field and press "Verify".
Lastly, they will provide you with a Recovery code for you to access your account if there is an issue with the Two Factor Authentication.