# 預存回覆

## 使用預存回覆

![](/files/OcRfOL9xEVtiJkIcLwiw)

按下訊息輸入區域下方的 **書本按鈕** 會跳出選擇預存回覆的區塊

此列表只能看到適用於自己登入的團隊角色權限的預存回覆（特定權限 / 分店 / 只有自己）

1. 可依照主題或是關鍵字去搜尋預存回覆
2. 可依照標籤去搜尋預存回覆
3. 編輯、刪除或調整預存回覆可點擊，詳細說明請參考客服設定內的『管理預存回覆』

{% content-ref url="/pages/YmPeREqcxP34Z2d8yq4l" %}
[預存回覆](/features/ke-fu-she-ding/yu-cun-hui-fu.md)
{% endcontent-ref %}

### 點選所需的純文字預存回覆，其內容會自動被貼到你的訊息輸入框

![](/files/dxXdoqyEvmaImeikY21w) ![](/files/2fUEqJve3bZgkPo8BfWz)

### 點選圖片加上文字的預存回覆

<figure><img src="/files/nlcWu3r1mNVGUBIpNteS" alt=""><figcaption></figcaption></figure>

點擊該預存回覆後，會先彈出一個預覽畫面，此時您可以決定是否需要增加或修改圖片或文字訊息的資料，按下「發送」後，該訊息就會直接發送給消費者。

{% hint style="info" %}
官網對話目前不支援含機器人模組的預存回覆。
{% endhint %}

<figure><img src="/files/nWplzmujepnd892vrNSk" alt=""><figcaption><p>官網對話目前不支援含機器人模組的預存回覆</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.omnichat.ai/features/omnichannel-messenger-1/save-reply.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.