# 傳送圖片/影片/音訊/檔案

## 檔案類型支援

目前 Omnichat 客服平台針對各個通訊渠道可傳送的檔案類型支援如下表

| 通訊渠道         | 圖片          | 影片           | 音訊           | 檔案 / 文件 | 大小限制       |
| ------------ | ----------- | ------------ | ------------ | ------- | ---------- |
| **官方網站對話插件** | ✔           | **✕**        | **✕**        | **✕**   | 10MB       |
| **Facebook** | ✔           | ✔            | ✔            | ✔       | 8MB        |
| **LINE**     | ✔           | ✔            | ✔            | **✕**   | 50MB       |
| **WhatsApp** | ✔**（5 MB）** | ✔**（16 MB）** | ✔**（16 MB）** | ✔       | 依照檔案類型有所不同 |

* Facebook 圖片檔案大小建議小於等於 **1 MB**
* LINE 渠道支援影片類型為 MOV、MP4 檔
* 官網對話插件/Facebook/LINE/WhatsApp 圖片類型支援 **JPG、JPEG、PNG**

## 使用方法

按下圖紅色箭頭處的 '**＋**' 按鈕即可選擇要傳送的檔案類型。若要傳送圖片請按 '**＋**' 號左邊的按鈕

![](/files/-MPoCU1jVd083gR8cIkH)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.omnichat.ai/features/omnichannel-messenger-1/chuan-song-tu-pian-ying-pian-yin-xun-dang-an.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.