> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/features/omni-ai-jia-gou-gong-neng/omni-ai-shi-yong-fan-li/omni-ai-chang-jian-wen-ti.md).

# Omni AI 常見問題

### Q: 對話在 `AI 客服` 狀態時，客人手動發送的訊息符合關鍵字，是否會觸發「訊息自動回覆」？

A: **不會。**但請注意以下兩種例外情況：

1. 如果客人是透過掃描「訊息自動回覆」QR code 觸發或者點擊連結，會收到自動回覆內容\
   （前提：LINE 平台有設定**綁定 LIFF**，且有開啟[免手動送出](https://docs.omnichat.ai/features/marketing/xun-xi-zi-dong-hui-fu#guan-jian-zi-zi-dong-song-chu-gong-neng)的功能）
2. 除此之外，若客人是透過「點擊」行為觸發機器人卡片，也可正常觸發。\
   （e.g. 點擊機器人卡片按鈕、點擊 LINE 圖文選單…）

### Q: OMO 綁定對話，無法觸發 AI 客服？

A: 若對話有綁定 OMO 成員，則要先結束對話，脫離 `處理中` 狀態，才可成功觸發 AI。

### Q: 如何讓對話離開 AI 客服？

A: 

* `AI 客服` → `已結束`

1. 團隊成員手動將對話從 `AI 客服` 狀態結束
2. 支援 3rd-party AI Agent 呼叫 Open API 自動結束對話

* `AI 客服` → `處理中`

1. 真人跟進
2. 新增 WhatsApp 對話
3. 觸發自動指派條件
   * 符合指派條件的關鍵字
   * 支援 3rd-party AI Agent 呼叫 Open API 自動指派對話


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.omnichat.ai/features/omni-ai-jia-gou-gong-neng/omni-ai-shi-yong-fan-li/omni-ai-chang-jian-wen-ti.md?ask=<question>&goal=<endgoal>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.