> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/sep-17-2025.md).
# Sep 17, 2025
Hello, dear Omnichat users!
Here are our latest feature updates:
1. [Now we are supporting WhatsApp Media Card Carousel Templates](#whatsapp-message-templates-now-support-media-card-carousel-templates)
2. [Updated Feature Names & Sidebar Labels](#feature-name-and-sidebar-label-updates)
## WhatsApp Message Templates: Now Support Media Card Carousel Templates
Want to showcase more products or services in a single WhatsApp message?
You can now use **Media Card Carousel Templates** for WhatsApp template messages — allowing you to present multiple products, promotions, or campaigns at once and drive deeper engagement from customers.
### Key Highlights
* **Multi-Card Display**: Each template includes 1 text message and 2 to 10 cards, featuring either images or videos.
* **Interactive Buttons**: Each card supports up to 2 CTA buttons such as "Visit Website", "Quick Reply", or "Call".
* **Flexible Usage**: Can be used in **conversations, broadcasts, journeys, and bulk sends**, with support for JSON copying.
* **Marketing Only**: This feature is exclusive to templates under the **Marketing category**.
The Marketing category now supports selecting the Media Card Carousel Template.
#### How Does This Benefit You?
* Showcase multiple products or promotions at once to boost click-through and conversion rates
* Offer a richer marketing experience to enhance customer engagement
* Combine images or videos with CTA buttons for more intuitive and appealing messages
***
#### Setup Notes
* Each Carousel Template must include **at least 2 and up to 10 cards** when submitted for approval
* The number of cards **cannot be changed** after approval—only the content can be edited
* Every card must include an image or video and at least one CTA button
* Button formats must be consistent across all cards, but button content can vary
## Feature Name & Sidebar Label Updates
As announced in [this notice](/en/announcements/upcoming-update-to-feature-names.md), we have refined the naming of modules in the web admin sidebar to improve usability and consistency.
These updates **do not affect functionality**—they are purely improvements to naming clarity and navigation.
Details of the changes are as follows:
| **Old Name (English)** | **New Name (English)** | **Old Name (中文)** | **New Name (中文)** |
| -------------------------------------------- | -------------------------- | ----------------- | ------------------ |
| **Subscription Tool** | **Website Binding** | 社群身份綁定 | **官網綁定** |
| **Cross-channel Connector** | **OmniLink** | 跨社群一鍵整合 | **OmniLink** |
| **Omni-Customer analysis** | Omni-Customer Report | 全渠道顧客分析 | 全渠道顧客分析 |
| **Customer Management** | **Customer Profiles** | 顧客管理 | 顧客檔案 |
| **Social Contact** | Channel Contacts | 社群聯絡人 | 渠道聯絡人 |
| **Audience Management** | Audience Segmentation | 受眾管理 | 受眾分群 |
| **Custom Attribute Management** | Custom Attributes | 自訂屬性 | 自訂屬性 |
| **Tag Management** | Tags | 標籤管理 | 標籤 |
| **Import Customer Data** | Data Import | 匯入顧客資料 | 資料匯入 |
| **Order Notification Settings** | Order Notification | 訂單通知設定 | 訂單通知 |
| **Terms and Conditions Content Settings** | Terms and Conditions | 適用條款內容設定 | 適用條款 |
| **Remarketing Message** | Remarketing Messages | 官網顧客行銷 | 官網顧客行銷 |
| **Bot Builder** | Chatbot | 自助設計機器人 | 聊天機器人 |
| **Keyword Auto Reply** | Auto Reply | 關鍵字自動回覆 | 訊息自動回覆 |
| **Keyword Auto Assign** | Auto Assign | 關鍵字自動指派 | 對話自動指派 |
| **Customer Journey** | Journey | 全渠道顧客旅程 | 旅程 |
| **Coupons Management** | Coupons | 優惠券管理 | 優惠券 |
| **Customer Survey Setting** | Customer Surveys | 滿意度調查設定 | 滿意度調查 |
| **Saved Reply Management** | Saved Replies | 管理預存回覆 | 預存回覆 |
| **Game Modules** | Interactive Games | 遊戲模組 | 互動遊戲 |
| **Receipt Campaign** | Receipt Campaigns | 發票模組 | 發票活動 |
| **Import Points** | Loyalty Points Import | 匯入點數 | 匯入點數 |
| **Chat Statistics** | Conversation Report | 聊天統計 | 對話報表 |
| **Conversion Analysis** | Conversion Report | 轉換率分析 | 轉換率分析 |
| **Points** | Loyalty Points Log | 點數歷程 | 點數歷程 |
| **Mass Message Report** | Mass Message Report | 群發訊息紀錄 | 群發訊息報表 |
| **Send Record of Open API** | **Message API Report** | Open API 發送紀錄 | **Message API 報表** |
| **Webchat** | Webchat Plugin | 網站對話插件 | 網站對話插件 |
| **Social Channels Integration** | **Social Channels** | 串接社群通訊渠道 | **社群帳號** |
| **App Integration** | **Third-Party Apps** | 串接應用程式 | 第三方應用 |
| **Channel Frequently Used Message Settings** | Frequently Used Messages | 社群常用訊息與設定 | 社群常用訊息 |
| **WhatsApp Template** | WhatsApp Message Templates | WhatsApp 訊息範本 | WhatsApp 訊息範本 |
| **Member Card Setting** | Membership Card | 會員卡設定 | 會員卡 |
| **Third-party Survey** | **SurveyCake** | 第三方問卷 | **SurveyCake** |
| **Staff Roster Management** | Staff Schedule | 店員排班管理 | 店員排班 |
| **OMO Binding Setting** | Staff Binding Settings | OMO 綁定設定 | 店員綁定設定 |
| **OMO Message Count Setting** | Message Count Settings | OMO 訊息數量設定 | 訊息數量設定 |
| **Webhook Settings** | Webhook | Webhook 設定 | Webhook |
| **Account Overview** | Billing Overview | 帳戶總覽 | 帳務總覽 |
If you have any questions, please contact our customer support team or your account representative.
