Sep 17, 2025
Hello, dear Omnichat users!
Here are our latest feature updates:
WhatsApp Message Templates: Now Support Media Card Carousel Templates
Want to showcase more products or services in a single WhatsApp message?
You can now use Media Card Carousel Templates for WhatsApp template messages — allowing you to present multiple products, promotions, or campaigns at once and drive deeper engagement from customers.
Key Highlights
Multi-Card Display: Each template includes 1 text message and 2 to 10 cards, featuring either images or videos.
Interactive Buttons: Each card supports up to 2 CTA buttons such as "Visit Website", "Quick Reply", or "Call".
Flexible Usage: Can be used in conversations, broadcasts, journeys, and bulk sends, with support for JSON copying.
Marketing Only: This feature is exclusive to templates under the Marketing category.
How Does This Benefit You?
Showcase multiple products or promotions at once to boost click-through and conversion rates
Offer a richer marketing experience to enhance customer engagement
Combine images or videos with CTA buttons for more intuitive and appealing messages
Setup Notes
Each Carousel Template must include at least 2 and up to 10 cards when submitted for approval
The number of cards cannot be changed after approval—only the content can be edited
Every card must include an image or video and at least one CTA button
Button formats must be consistent across all cards, but button content can vary
Feature Name & Sidebar Label Updates
As announced in this notice, we have refined the naming of modules in the web admin sidebar to improve usability and consistency.
These updates do not affect functionality—they are purely improvements to naming clarity and navigation.
Details of the changes are as follows:
Old Name (English)
New Name (English)
Old Name (中文)
New Name (中文)
Subscription Tool
Website Binding
社群身份綁定
官網綁定
Cross-channel Connector
OmniLink
跨社群一鍵整合
OmniLink
Omni-Customer analysis
Omni-Customer Report
全渠道顧客分析
全渠道顧客分析
Customer Management
Customer Profiles
顧客管理
顧客檔案
Social Contact
Channel Contacts
社群聯絡人
渠道聯絡人
Audience Management
Audience Segmentation
受眾管理
受眾分群
Custom Attribute Management
Custom Attributes
自訂屬性
自訂屬性
Tag Management
Tags
標籤管理
標籤
Import Customer Data
Data Import
匯入顧客資料
資料匯入
Order Notification Settings
Order Notification
訂單通知設定
訂單通知
Terms and Conditions Content Settings
Terms and Conditions
適用條款內容設定
適用條款
Remarketing Message
Remarketing Messages
官網顧客行銷
官網顧客行銷
Bot Builder
Chatbot
自助設計機器人
聊天機器人
Keyword Auto Reply
Auto Reply
關鍵字自動回覆
訊息自動回覆
Keyword Auto Assign
Auto Assign
關鍵字自動指派
對話自動指派
Customer Journey
Journey
全渠道顧客旅程
旅程
Coupons Management
Coupons
優惠券管理
優惠券
Customer Survey Setting
Customer Surveys
滿意度調查設定
滿意度調查
Saved Reply Management
Saved Replies
管理預存回覆
預存回覆
Game Modules
Interactive Games
遊戲模組
互動遊戲
Receipt Campaign
Receipt Campaigns
發票模組
發票活動
Import Points
Loyalty Points Import
匯入點數
匯入點數
Chat Statistics
Conversation Report
聊天統計
對話報表
Conversion Analysis
Conversion Report
轉換率分析
轉換率分析
Points
Loyalty Points Log
點數歷程
點數歷程
Mass Message Report
Mass Message Report
群發訊息紀錄
群發訊息報表
Send Record of Open API
Message API Report
Open API 發送紀錄
Message API 報表
Webchat
Webchat Plugin
網站對話插件
網站對話插件
Social Channels Integration
Social Channels
串接社群通訊渠道
社群帳號
App Integration
Third-Party Apps
串接應用程式
第三方應用
Channel Frequently Used Message Settings
Frequently Used Messages
社群常用訊息與設定
社群常用訊息
WhatsApp Template
WhatsApp Message Templates
WhatsApp 訊息範本
WhatsApp 訊息範本
Member Card Setting
Membership Card
會員卡設定
會員卡
Third-party Survey
SurveyCake
第三方問卷
SurveyCake
Staff Roster Management
Staff Schedule
店員排班管理
店員排班
OMO Binding Setting
Staff Binding Settings
OMO 綁定設定
店員綁定設定
OMO Message Count Setting
Message Count Settings
OMO 訊息數量設定
訊息數量設定
Webhook Settings
Webhook
Webhook 設定
Webhook
Account Overview
Billing Overview
帳戶總覽
帳務總覽
If you have any questions, please contact our customer support team or your account representative.
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