> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/oct-7-2026.md).

# Oct 7, 2026

Hello, dear Omnichat users!

🚀 Here are the latest  feature updates:

1. [Brand Visual Refresh & New Side Menu](#brand-visual-refresh-new-side-menu)
2. [WhatsApp Free Entry Point (FEP) Window Extended to 7 Days](#whatsapp-free-entry-point-fep-window-extended-to-7-days)
3. [WhatsApp Message Report Updated for Meta's October 1 Pricing Changes](#whatsapp-message-report-updated-for-metas-october-1-pricing-changes)
4. [Omni AI Is Now Available in WhatsApp Message Templates](#omni-ai-is-now-available-in-whatsapp-message-templates)
5. [Omni AI Message Flow - Agent Now Supports More Card Types](#omni-ai-whatsapp-message-template-sidebar-assistant)
6. [SSO Login - New "Open in External Browser" Option](#sso-login-new-open-in-external-browser-option)
7. [Coupons - New OTP Identity Verification](#coupons-new-otp-identity-verification)

### **Brand Visual Refresh ✨ New Side Menu**

Omnichat is launching a brand-new brand identity along with a fully upgraded platform interface. This redesign is all about giving you and your team a more modern, clean and efficient workspace, so your daily operations run more smoothly.

The platform now has a fresh new look 🎊 and a reorganized side menu. Colors, fonts and UI components have been updated to match our new brand identity, and **some features have been renamed** so you can find what you need more easily!

#### **What's New**

1. **New visuals across the platform**: updated colors, fonts, line spacing, tooltips and image tones (including the iOS and Android apps). System emails have also been refreshed. If you've set custom colors, your settings will be kept.
2. **Reorganized side menu:** the Omnichat logo now sits at the top, while account info, Help Center and Upgrade Plan have moved to the bottom. Language, Logout and Set as Offline are still under your account button.
3. **Renamed features**: hover over a renamed feature to see its old name. Old URLs automatically redirect to the new ones, so your saved bookmarks still work.
4. **Easier expand and collapse**: move your cursor to any empty area of the menu to expand or collapse it.

#### **Switching between old and new menus**

The new side menu is turned on by default after the update. We know your team may need some time to get used to the new interface, so during the transition period, **you can click the bottom-left corner to switch back to the previous version!**

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FL5hazIRguwo7DRqSfLKx%2FScreenshot%202026-10-06%20at%205.37.11%E2%80%AFPM.png?alt=media&amp;token=417e2e19-2ed8-4af9-874b-0c923aa8cc3e" alt=""><figcaption></figcaption></figure>

#### Renamed Features: Old vs. New Names

Click the link below to see more👇🏻

{% embed url="<https://docs.omnichat.ai/en/announcements/feature-name-changes-in-omnichat#feature-name-quick-reference>" %}

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FhTWbyh1kWEXy8hIEZhHV%2FScreenshot%202026-10-06%20at%205.41.32%E2%80%AFPM.png?alt=media&amp;token=5ef5ff97-a6a0-4e58-83dd-01fc0a92a841" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If your account was **activated after October 7, 2026**, the new side menu is the only option and you won't be able to switch to the classic version.
{% endhint %}

### WhatsApp Free Entry Point (FEP) Window Extended to 7 Days

Meta has announced that the **WhatsApp Free Entry Point (FEP) window is being extended from 72 hours to 7 days ‼️**

* All FEP reminders in Omnichat conversations **now show 7 days, and FEP reminders are now also available in the iOS and Android apps.** Each conversation shows a countdown of its remaining FEP time, based on the time provided by Meta.
* An FEP window can be opened in two ways:&#x20;
  * through a **Click-to-WhatsApp ad (CTWA)**
  * through the **call-to-action button on your Facebook Page**
* FEP and the 24-hour Customer Service Window (CSW) are counted separately:

| When FEP is open                | Service message             | Message template            |
| ------------------------------- | --------------------------- | --------------------------- |
| Conversation is within CSW      | Can be sent, free of charge | Can be sent, free of charge |
| Conversation is **outside** CSW | **Cannot be sent ❌**        | Can be sent, free of charge |

### WhatsApp Message Report Updated for Meta's October 1 Pricing Changes

Starting October 1, 2026, Meta has updated its WhatsApp pricing. **Service messages and utility template messages sent within the 24-hour Customer Service Window are no longer free.**&#x20;

Free Entry Point windows opened through Click-to-WhatsApp ads or FB/IG call-to-action buttons remain free.

The Omnichat WhatsApp Messages Report has been updated to reflect these changes, and now includes group messages and a more detailed region breakdown!

**What's changed**

1. Free service message tracking: each phone number **gets 1,000 free service messages per month** (for both 1:1 and group chats). Unused messages don't carry over to the next month.
2. Group messages (utility, marketing and service) are now included in the Total Messages, Paid Messages and Cost sections.
3. Region filter now includes: **All Regions, Hong Kong, Singapore, Indonesia, Malaysia, Other Asia and Other Regions.**
4. CSV reports now include **HK, SG, ID and MY** breakdowns, plus a new Referral Conversion field showing FEP message counts. Once a conversation enters an FEP window, Meta no longer breaks down message types within that window.
5. Date ranges can't cross October 1. Since the old and new pricing rules count messages differently, please view data on or **before September 30 and on or after October 1 separately.**
6. You can view report data **from the past year,** based on the data range Meta provides.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FMbrz7GTqyhpb8mTPAch4%2FScreenshot%202026-10-06%20at%205.51.17%E2%80%AFPM.png?alt=media&amp;token=c58b9100-2eae-4952-a9e4-573309121a25" alt=""><figcaption></figcaption></figure>

### Omni AI Is Now Available in WhatsApp Message Templates

Previously, OmniClaw could only help create text-only WhatsApp templates. If a template needed a media header, you had to go back to the template page and set it up manually.&#x20;

**Now, Omni AI is built right into the sidebar of the WhatsApp template create and edit pages.** Just chat with it to create or edit template content. The AI fills in the editor fields directly and shows the result in the message preview, making the whole editing process much faster 🚀

**Highlights**

1. Supports all template types: Marketing, Utility, Media Card Carousel, Request Contact Info and Flow
2. Works with your existing templates: create versions in other languages, use approved templates as a reference, or fix rejected ones
3. Content follows WhatsApp template rules (character limits, parameters, buttons and carousel structure), with realistic sample values for parameters
4. Only the fields you ask for get changed, and the AI explains what it will update before making any changes

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FQ24fNDWMkeZXuhPG5ymh%2FScreenshot%202026-10-06%20at%205.58.35%E2%80%AFPM.png?alt=media&amp;token=17f8509b-a5da-45d5-a255-698ac643e474" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
You'll need to add media files and button URLs by yourself. Templates are only submitted for review when you click Save. AI won't submit them for you.
{% endhint %}

### Omni AI Message Flow Now Supports More Card Types

Previously, Omni AI in Message Flow (formerly Chatbot) could only create a limited set of card types, and some generated cards needed manual fixes before they could be saved.&#x20;

**Now, the AI supports six new message card types and automatically checks cards before adding them to the canvas**, so you'll run into far fewer save errors or failed sends.

**What's New**

1. New card types (availability depends on your channels and add-ons):&#x20;
   1. **Abandoned Cart Message**
   2. **OmniLink Card**
   3. **Sticker Pack Card (WhatsApp Only)**
   4. **WhatsApp Flow**
   5. **Auto Assign Card (WhatsApp Only)**&#x20;
   6. **Request Contact Info**
2. Text, Image, Video and LINE Imagemap cards now include all required fields and character/item limits for each platform
3. If the AI can't complete something on its own (for example, copy that exceeds a platform's limit), it lets you know in the chat instead of cutting or guessing
4. Existing cards on your canvas won't be changed

### **SSO Login - New "Open in External Browser" Option**

If your company uses advanced security policies in Microsoft Entra (such as device compliance, MAM protection or passwordless sign-in), the in-app browser may fail verification, and staff may not be able to complete SSO login on the mobile app (error code 530021).&#x20;

Previously, this required custom setup by Omnichat. **Now, IT admins can turn on "Open SSO login in an external browser in the app" directly in the settings**, so the login process is completed in the phone's external browser instead.

📍 Setting path: Settings > Team Profile > Login Settings > OAuth 2.0 SSO Settings > Advanced Settings (off by default, which keeps the current login method)

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F9QjmtubSQPL30sf2P544%2FScreenshot%202026-10-06%20at%206.06.06%E2%80%AFPM.png?alt=media&amp;token=586e74f2-ef2f-4f2b-aa07-f23b5c208242" alt=""><figcaption></figcaption></figure>

### Coupons - New OTP Identity Verification

Previously, opening a coupon link showed the redemption code right away, so anyone with the link could view and redeem it. For third-party codes like LINE Points or convenience store vouchers, brands also had no way to tell who actually redeemed them.&#x20;

**Now, you can turn on OTP verification for individual coupons under the new "Identity Verification" setting.** The redemption code is only shown after confirming the viewer is the original recipient.

**What's New**

1. Supported channels: **LINE and selected WhatsApp channels**.&#x20;
2. Each OTP is **valid for 10 minutes** and can only be used once. OTPs for the same coupon can be sent once every 60 seconds, up to 20 times per hour.
3. For coupons with verification turned on, a coupon only counts as "opened" after the first successful OTP check. Coupons without verification still count as opened when the link is opened.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fi2AisXI2EaZlWDCaAjQU%2Fimage.png?alt=media&amp;token=b9aea781-c376-43fd-9c8e-47a31d9ba778" alt=""><figcaption></figcaption></figure>