Oct 30, 2024

Hello, dear Omnichat users!

Here are our latest feature updates:

1. Chat-to-Order: Supports order notifications for staff through Email and Omnichat APP.

2. WhatsApp Flows: Now in the WhatsApp flow response reports you can view and export images and files uploaded by customers.

3. SurveyCake Integration: Tag synchronization now triggers multiple features.

4. Other Feature Improvements:

   1. Coupons: The referral link moved above the Redeem button.

   2. Broadcasts: User ID is now displayed in the notification details/list.

   3. Social Channel Binding: Facebook social channel binding has been re-launched.

Chat-to-Order: Now Staff Can Receive APP and Email Notifications to Stay Updated on Their Customers’ Orders

🙌🏻 Tiers: Chat to Order、WhatsApp Commerce Module

When an order is placed or a customer completes their payment, Omnichat will notify sales staff via Email and APP. This means staff no longer need to frequently check the order management page on the Omnichat APP, ensuring they won’t miss any order updates.

For detailed information on API application and account integration processes, please contact your customer service representative。

WhatsApp Commerce

• Order Notifications through Omnichat App

  • Push notifications will be sent for the following events:

    1. Customer creates an order through WhatsApp Catalog.

    2. Customer completes online payment for an order (excluding Offline Payment orders).

    3. Customer completes filling in payment details for an offline payment order (excluding Online Payment orders).

• Notification Recipients

  • Order Created by Sales Staff: Only the order creator receives the notification.

  • Order Placed by Customer through WhatsApp Catalog:

    1. If the customer is not assigned to a specific salesperson, the following roles will receive the notification:

       • Admin (role=1)

       • Manager (role=5)

       • Customer Support Manager (role=4)

       • Customer Support Representative (role=2)

       • Marketing Support (role=8)

    2. If the customer is assigned to a salesperson, only the assigned salesperson will receive the notification.

• Order Notifications through email

  • Email notifications will be sent for the following events:

    1. Customer creates an order through WhatsApp Catalog.

    2. Customer completes online payment for an order (excluding Offline Payment orders).

    3. Customer submits payment information for an offline payment order (excluding Online Payment orders).

    4. Order is canceled by a salesperson.

    5. Order is returned by a salesperson.

• Notification Recipients

  • We have added a new field in General Settings which allows you to enter Email addresses for receiving notifications. Notifications will be sent to those specified Email addresses:

    • You can enter multiple Email addresses, with a maximum of 500.

WhatsApp Flows: Now in the response reports you can view and export images and files uploaded by customers

🙌🏻Tiers：WhatsApp Flow Module

📍 Feature Navigation: Channels > WhatsApp Flows

In certain WhatsApp flows, customer input requires images, videos, or files. You can now view and export these responses—images, videos, and files—in the Omnichat backend (WhatsApp Flow reports) and also send them to your own backend via the Omnichat Webhook.

1. Supports displaying images and files uploaded by customers within WhatsApp Flow > Response Records in the backend.

1. Supports exporting a CSV file with images, files, and videos in WhatsApp Flow > Response Records > Export Response Records in the backend.

2. WhatsApp Flow Webhook now supports formats including images, files, and videos.

SurveyCake Integration: Tag synchronization now triggers multiple features

🙌🏻 Tiers: SurveyCake Integration Module

On Omnichat’s third-party survey integration page, you can sync SurveyCake with Omnichat. When a customer completes and submits a survey via a chatbot button, SurveyCake tags are automatically synced to the customer’s Omnichat profile.

Now, these synced tags can also trigger related Omnichat features, opening up additional opportunities for retargeting:

Features triggered by SurveyCake tag syncing:

• Journeys: Triggers the journeys that have “Apply any tag” conditions

• LINE Rich Menu: Main menu is displayed based on applied tags.

SurveyCake Integration: Tag synchronization now triggers multiple features

🙌🏻 Tiers: SurveyCake Integration Module

On Omnichat’s third-party survey integration page, you can sync SurveyCake with Omnichat. When a customer completes and submits a survey via a chatbot button, SurveyCake tags are automatically synced to the customer’s Omnichat profile.

Now, these synced tags can also trigger related Omnichat features, opening up additional opportunities for retargeting:

Features triggered by SurveyCake tag syncing:

• Journeys: Triggers the journeys that have “Apply any tag” conditions

• LINE Rich Menu: Main menu is displayed based on applied tags.

Other Feature Improvements

Coupons: The referral link has been moved above the Redeem button.

Broadcasts: Displaying User ID in Broadcast Details/List

Supported Platforms: LINE, WhatsApp, Facebook Messenger

Social Channel Binding: Facebook social channel binding has been re-launched

Facebook social identity binding is now supported via m.me links.

⚠️ Note: The “m.me link” feature is currently unavailable on Android devices due to limitations in Facebook’s Android support.