Oct 29, 2025

Hello, dear Omnichat users!

Here are our latest feature updates:

Omni AI: Now supports third-party AI Agent integration

🙌🏻 Available Plans: Add-on required

We have officially launched the third-party AI Agent integration framework,

allowing brands to connect different AI engines for more flexible and powerful conversational experiences.

The first partner is Raccoon AI Agent, now available on Webchat.

Open architecture – Omni AI now supports integration with multiple third-party AI Agents (starting with Raccoon AI).
Webchat first – Raccoon AI Agent is now available on Webchat. Support for WhatsApp, LINE and FB/IG is coming soon.
Easy management – Connect, update, remove, and monitor your integrations directly from the Omnichat admin panel.
Real-time sync – Configure settings in the partner’s Agent Studio and instantly sync them back to Omnichat.

More flexible AI strategy – Choose the right AI Agent for your brand’s goals and use cases.
Centralized control – Manage all your third-party AI integrations in one place.
Faster innovation – We will continue adding more AI partners to help you scale your conversational capabilities.

👉 Want to activate Omni AI? Contact your account manager to upgrade your plan.

🙌🏻 Available plans: Membership Card module required

Your Shopify Membership Card just got smarter!

Omnichat now integrates with Ako Commerce,

bringing richer customer data to your membership cards — including points, tier, birthday, gender, and invitation codes —

so you can build more personalized member experiences and run smarter marketing campaigns.

Richer member data – Extend Shopify’s native fields with data from the Ako plugin.
Automatic data sync –
- Shopify native fields update in real time
- Ako member fields sync automatically every day at 3 AM
LINE UID binding – Members who log in via Ako LINE Login are automatically linked to their Omnichat contact.
Zero development needed – Just enable the integration and you’re good to go.

These attributes will be automatically created in Omnichat as custom fields — and you can choose whether to display them on your membership card:

Get a full member profile – Combine Ako and Shopify data for a richer view of your customers.
Power up automation – Use member attributes to trigger personalized journeys and campaigns.
Enhance LINE experience – Customers can view their personal info and rewards directly in their LINE membership card.

🙌🏻 Available plans: Add-on required

An enterprise-level upgrade is here!

Omnichat now supports OAuth 2.0 Single Sign-On (OpenID Connect / OIDC),

allowing your team members to log in with their company accounts — improving both security and efficiency.

Enterprise identity integration – Works with leading Identity Providers like Microsoft and Okta.
Secure and convenient – Team members can log in with their company accounts, no separate passwords needed.
Automatic role provisioning – Supports SCIM API to automatically create users and assign default roles (additional purchase required).
Unified login portal – The Omnichat login page now redirects users to your company’s authorization endpoint.

Stronger security – Centralized authentication and access control managed by your organization.
Simplified access – One login for everything, no more password management hassles.
Lower IT overhead – Automate account creation and deactivation with precise role control.

👉 Want to enable Single Sign-On? Contact your account manager to upgrade and make your team logins more secure and seamless 🔐

Last updated 9 months ago