Oct 16, 2024
Hello, dear Omnichat users!
Here are the latest feature updates:
Audience Management: You can now sync audiences to LINE Ad manager platform.
Chat-to-Order: Allows setting custom discount limits for promotions.
LINE NotiPress: Supporting new notification scenarios, including payment reminders, payment completion, contract expiration, value-added service activation, value-added service expiration, and activation notifications.
Adjusted UTM parameters for broadcast links.
Increased character limit for carousel messages for Webchat.
Audience Management: Sync Audiences to LINE Ads Manager Platform
🙌🏻 Tiers: Audience Management Module
📍 Feature Navigation: Social CDP > Audience Management
Omnichat’s interactive features allow you to collect a variety of customer data, such as tags, custom attributes, emails, phone numbers, and more. You can also integrate website shopping history and membership data. These data points help you filter and target specific audiences for broadcasts, and now you can sync these audience lists directly to the LINE Ad Manager platform!
Once synced to the LINE Ad Manager, you can run ads targeting these audiences or create lookalike audiences to reach new high-potential customers!
For detailed information on API application and account integration processes, please contact your customer service representative。
Chat-to-Order: You Can Set Custom Discount Limits
🙌🏻 Applicable Plan: Chat To Order, WhatsApp Commerce
📍 Feature Path: Chat-to-Order Management > General Settings
Omnichat’s Chat-to-Order feature allows customers to complete orders without needing to visit the official website.
When a brand grants sales staff the ability to offer discounts, the “Enable Salesperson Discount Field” option can be activated in the Omnichat platform within the Chat-to-Order management settings.
Once activated, you can set custom discount limits based on your needs.
There are two options for setting discount limits:
Discount Percentage: Maximum discount of __%
Discount Amount: Maximum discount of __currency
After setting these limits, if a salesperson attempts to apply a discount that exceeds the limit, an error message will appear, and the order cannot be processed.
New Notification Scenarios Supported by LINE NotiPress
🙌🏻 Tiers: LINE NotiPress
📍 Feature Navigation: Channels > LINE NotiPress
Newly supported notification scenarios:
Payment Reminder
Payment Completion
Contract Expiration Reminder
Value-Added Service Activation Notice
Value-Added Service Expiration Notice
Service Activation Notice
Other Feature Improvements
Adjustments to the UTM Parameters for Broadcast Links
The original UTM structure included the broadcast topic, which sometimes caused errors when redirecting to client websites due to language or emoji issues.
Updated UTM Structure
utm_source = omnichat
utm_medium = broadcast_{platform}
utm_campaign = broadcast_{platform}_{push_notification_ID}
Broadcast ID can be found in the broadcast details. (In the future, the list will display and support searching for the broadcast ID.)
Increased Character Limit for Carousel Message Cards on Webchat Platform
Title: Increased from 40 characters to 80 characters
Description (Subtitle): Increased from 60 characters to 120 characters
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