Oct 1, 2025

Hello, dear Omnichat users!

Here are our latest feature updates:

1. Loyalty: QR Code Point Collection

2. Tags: Supporting Bulk Export and Import of Tags

New Loyalty Feature: Loyalty Point QR Campaign

Offline events and distribution channels can now drive member engagement!

Brands can now use the QR Code loyalty point collection mechanism to generate one-time loyalty point redemption links, convert them into QR codes, and distribute them at retail stores or event venues. Customers can scan the code to instantly collect points and complete a member interaction.

Key Highlights

• Loyalty point collection via QR code: Supports WhatsApp and LINE. Customers scan the QR code to receive points.

• Unique point codes: Each point link can only be redeemed once, preventing duplicate use.

• Flexible campaign setup: You can set redemption limits per person and auto-apply tags to customers who successfully collect points.

• No POS system required: Ideal for global brands—bypass time-consuming POS integration and quickly launching point collection campaigns.

Use Cases

• In-store campaigns: Scan on-site to collect points instantly—turn one-time purchases into long-term engagement.

• With shipments: Include QR codes in shipped packages to allow customers across channels to join the campaign, boosting repurchase and loyalty.

Tag Management Update: Bulk Export / Import Now Supported

No more adding or editing tags one by one!

You can now export and import tags in bulk via CSV for quick tag management and updates.

How Can it Benefit You?

• Save time with batch operations: Manage large volumes of tags in one go—greatly improving efficiency.

• Easily migrate data: Streamline tag organization across systems or campaigns.

• Reduce manual errors: Minimize mistakes from individual inputs by using structured CSV files.

Key Highlights

• Export tags: One-click export to CSV, including:

  • Tag Name

  • Category

  • Validity Period (Permanent or expires in X days)

• Import tags: Upload a CSV to quickly create or update tags:

  • Existing tags → update category or validity period

  • New tags → auto-create

  • Supports both permanent and time-limited tags, and auto-creates new categories if needed

Important Notes

• Make sure to remove any leading or trailing spaces from tag names before importing.

• To delete an existing category, enter #DELETE_CATEGORY# in the Category field.

• Please wait for each import to complete before starting a new one.