May 28, 2025
Hello, dear Omnichat users!
Here are our latest feature updates:
OmniLink supports FB Messenger
SurveyCake integration now supports enterprise custom domain type surveys
Reports – Conversion Analysis | UI Update
The Conversion Analysis section in the Reports dashboard has been updated with a new interface.
Both overall conversion rate and stage-by-stage conversion rates are now clearly displayed directly on the chart.
LINE Group Conversation Feature is Live
The long-awaited LINE Group Conversation feature is now officially launched.
All plans that include customer service now support LINE Group Conversations, enabling brands to conveniently serve multiple customers at once within a single conversation.
Setup Instructions
Go to LINE Developers Console > Message API, and enable the option "Allow bot to join group conversations" to be able to join group conversations.
If this option is not enabled, when a customer adds the official account to a group,
LINE will automatically remove the official account from the group.
Usage Notes
The LINE API does not support creating groups or proactively joining groups.
Adding the Official Account to a Group:
A group must be created by a personal LINE account, and the official account must be added manually.
Any member in the group can add the LINE Official Account — no brand approval is required.
It is not possible to identify which member added the official account.
Group conversations will appear under the “Open Live chat” cases.
Inviting Other Friends to the Group:
The LINE Official Account cannot proactively add members to a group.
Additional friends must be invited by a personal LINE account.
When the Official Account Leaves a Group:
This includes both voluntarily leaving and being removed by a group member.
After leaving, the group conversation will be handled as follows:
The group conversation will automatically be marked as closed.
Any pinned status will be automatically removed.
The conversation cannot be reopened.
The group conversation history will be retained, but no new messages can be sent.
The group member count will display 0.
Teams on the Blue Shield or Green Shield plan will not be able to view the original group member list.
Supports Both One-to-Many and Many-to-Many Groups:
One-to-many: Standard group conversation
Many-to-many (collaborative group): Add collaborators to the group conversation
Sales Managers and Sales Staff currently cannot access group conversations (it will not be visible to them).
Group Member List
Access to the full group member list varies by official account tier. Only Blue Shield and Green Shield accounts can view the complete list of group members.
Message Types
The following message types are supported and not supported:
Message Costs
When a brand sends LINE messages in a group, the message count is calculated based on the number of group members.
Push message count × number of group members = actual message consumption
Messages sent via personal accounts are not charged. To reduce message costs, brands can make greater use of personal accounts of brand staff within the group to send messages.
Other Feature Enhancements
Cross Channel Connector (OmniLink): Target channel selection now supports Facebook channels
SurveyCake Integration: Now supports enterprise custom domain type surveys
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