Mar 19, 2025
Hello, dear Omnichat users!
Here are our latest feature updates:
Chatbot update: Image URLs from user input cards can now be saved as custom attributes
Phone binding now supports identity verification via custom platforms
Website member binding: Now you can bind your users’ LINE identity through LINE LIFF links
Customer Journeys: Support “specific month (any year)” filter for custom attributes
Customer Journeys: Improved time-based conditions
Sales managers can now update the online/offline status of agents in the same store
HubSpot CRM Integration Is Now Available
🙌🏻 Tiers: Users with the HubSpot CRM Connector Module enabled
Are you currently using HubSpot CRM?
Sync Contact Data
You can now integrate HubSpot with Omnichat. We support two-way sync of contact data between the two platforms.
Sync Contact Owner as the Assigned Salesperson
If you are also using Omnichat’s OMO solution, you can sync the HubSpot Contact Owner with the Assigned Salesperson in Omnichat. This means your HubSpot sales reps can directly reach their contacts on WhatsApp or LINE.
Likewise, any salesperson already assigned in Omnichat can be synced back to HubSpot as the Contact Owner.
Bot Builder | Now You Can Save The Image URLs in User Input Cards As Custom Attributes
🙌🏻 Tiers: Users with the CRM Custom Attribute Module enabled
With this update, you can now configure the chatbot so that when customers submit non-text content (e.g., images or videos) via user input, the file URL will be automatically saved as a text-type custom attribute.
LINE Membership Card: Phone Binding Now Supports Custom Platform Identity Matching
🙌🏻 Tiers: Users with the Membership Card Module enabled
📍 Feature Navigation: Social Subscription Management > Mobile Phone Binding
When customers bind their phone number, in addition to verifying it via OTP, the system can also check against your e-commerce platform or Omnichat’s contact database to see if the member exists. If not, customers can be guided to register as a new member.
With this update, phone binding now also supports connecting to a custom platform (such as your CRM or data center) to verify the member information.
Website member binding: Now You Can Bind Your Users’ LINE Identity Through LINE LIFF Links
🙌🏻 Tiers: Available to all plans (no additional purchase required)
📍 Setup Requirement: Requires client-side development
You can now embed a LINE LIFF link in your website or app to guide customers to add your LINE account and bind their member identity.
When a customer opens the LIFF link on a mobile device, Omnichat will bind the provided Member ID with the LINE UID retrieved from the session. After binding, the Member ID will appear on the corresponding LINE profile inside Omnichat.
🔗 LIFF Link Format:
https://liff.line.me/{Binding LIFF ID}?action=memberBind&teamId={Team ID}&memberId={Member ID}&channelId={Channel ID}
Other Feature Improvements
Customer Journeys: Support a new filter “specific month (any year)” for custom attributes.
Customer Journeys: Improved time-based conditions.
Sales managers can now update the online/offline status of agents in the same store.
Last updated