Mar 13, 2024

Hello, dear Omnichat users!

Here are the latest feature updates:

1. Chatbots can now trigger based on users’ Mobile Phone Binding or 91APP binding status: you can now set up your chatbots to trigger according to your users’ Mobile Phone Binding or 91APP Member Binding status in the Conditional Reply chatbot block settings.

2. Chat-to-order message update: Our WhatsApp chat-to-order messages now feature a refreshed style, using a button instead of a long URL, enhancing trustworthiness and helping you boost your conversion rates.

3. OMO store pickup logic: In our WhatsApp Chat-to-order settings, we have introduced a pickup store assignment logic based on customers’ binding status, ensuring a more efficient and timely experience for your customers

4. Team profile updates: Now in your team profile settings, you can add more information like team name (visible to users) and specific email addresses for receiving billing notifications.

5. Mass Messaging Record revamp: On the new interface of our Mass messaging record page, you can preview the content of mass messages including chatbots and file attachments.

6. Omnichat Webhook Update: Now using our Webhook you can get bound customers’ LINE UID by entering their phone number and directly communicate with them on LINE

7. Triggering Journeys upon customer data import: Now upon importing contacts on the “Import customer data page” you can automatically trigger your journeys if the imported contacts meet your journey conditions

8. Other feature imporvemenets

New conditional reply Chatbot conditions: Mobile Phone Binding or 91APP Member Binding status

🙌🏻Tier: Social CDP plan or Chatbot Conditional Reply Card add-on users

In the Conditional Reply chatbot block settings, you can now select Mobile Phone Binding or 91APP Binding as conditions for triggering different chatbot blocks to your users based on their binding status.

This feature helps you:

• Communicate with your users immediately upon their binding

Or

• Encourage the users who are not yet bound to complete their binding

Introducing Chat-to-order buttons on WhatsApp, replacing lengthy URLs.

🙌🏻 Tiers: WhatsApp Commerce Module

Were you losing lots of customers because your order links on the WhatsApp chat to order messages were a long URL and customers were hesitant to click on it and complete their orders due to safety issues?

Now, we have introduced an order button within our WhatsApp chat-to-order messages. This button aims to encourage more customers to click and complete their orders securely.

The button text, “Review and Pay”, is currently not editable and cannot be changed

You can now set up customer pickup stores on WhatsApp chat-to-order based on their binding status

🙌🏻 Tiers: OMO plan

Have you faced store pickup issues for unbound customers who placed orders with store pickup?

With our new store and salesperson assignment logic for unbound customers' store pickup, you can now ensure timely service for all.

How can you set up your store pickup preferences?

Navigate to the Chat-to-Order Management tab, open General Settings, select the WhatsApp channel, and find the new "OMO feature setting" section.

What happens if you switch on the store pickup toggles under the OMO feature settings?

Bound customers default to their bound store: When filling in pickup information for an order, the 'Pickup Store' will automatically default to the store bound to the customer and cannot be changed.

• Automatically assigning unbound customers to pickup stores: Once the order status changes to 'Placed,' the system will automatically bind the customer to a pickup store, following one of these 2 logics (you can choose one):

  • Random order assignment: Randomly assigns the order to a salesperson within that store, with the possibility of uneven distribution.

  • Sequential order assignment: Orders are assigned based on the creation time of team members within the selected store, from oldest to newest in a sequential order.

Priority will be given to assigning the online staff. If all staff members are offline, random assignment will occur

Team profile updates: Now you can add team name and specific email addresses for receiving billing notifications

Now you can set your team name visible both on the Omnichat backend and to your users. Additionally, you can specify the email address where you'd like to receive billing notifications.

To edit your team profile: navigate to the Settings tab, click on Team Profile

• Upon updating the team display name, the new name will reflect across both the backend (Omnichat platform) and customer interface, including:

  • Web and mobile backend: It will be shown in log in page, display (top left corner), and switch team dropdown (top left corner) .

  • On Conversation page and Customer management page: website channel names.

  • Customer-end website: bottom-right website chat plugin.

  • In the email for mobile feedback/reports.

• You can set up multiple email addresses to receive your billing notification emails. These email addresses will be notified in the following instances:

  • When the account balance is critically low (Coming Soon)

  • When the account balance reaches 0 (Coming Soon)

  • When the SMS remaining usage is low (below 500 times)

  • Monthly WhatsApp message usage bill

  • Monthly LINE notification message usage bill

Mass Messaging Record revamp

🙌🏻 Tier: OMO plan

Now on our Mass message Record you can:

• Preview Mass Message Templates and Chatbots

• View records for mass messages containing chatbots or file attachments.

Omnichat Webhook now supports events related to mobile binding on LINE

Requirements：

• The usage of Omnichat Webhook requires an additional purchase of Contact API/Webhook

• The usage of Mobile Phone Binding event requires purchasing the CRM module

Now using our Webhook you can set up the mapping between a customer's phone number and their LINE UID by selecting the “channel phone binding” webhook topic.

So by using the user’s phone number, you can find their information and start remarketing activities directly on LINE.

Mobile Phone Binding Webhook Notification Content:

• platform (Currently, mobile phone binding is only available for the LINE platform.)

• Channel ID

• User ID

• Phone number

📖 Omnichat Webhook Development Documentation

Now you can trigger your journeys upon importing contacts on the "Import Customer Data" page

🙌🏻 Tier: All plans involving customer journeys

This feature was previously available on our "Audience and Broadcast" tab and now is also available on the Import Customer data tab

• Importing customers now supports triggering journeys including the following journey trigger conditions:

  • Put on any tags

  • Custom attribute changes

• Importing social contacts now supports triggering journeys including the following journey trigger conditions:

  • Add contacts

  • Put on any tags

  • Custom attribute changes

Other Improvements

• Game module now supports the Instagram channel

• Journey data reports can now export orders.

• We have added unsubscribe/ block rates to the Journey message node's statistics.

• WhatsApp coupon messages merged into a single card