Jun 26, 2024
Hello, dear Omnichat users!
Here are the latest feature updates:
SurveyCake Integration has been released: you can automatically embed customer information into survey forms, with automatic messaging upon survey completion.
WhatsApp Membership Card: You can now set customized icons for each information field
LINE Membership Card: You can customize the displayed information
LINE Phone Number Binding: Membership data matching platform settings available on phone number binding
LINE Rich Menu and Image map messages optimization:
LINE image map messages: available on Chatbot Modules
LINE Rich Menu: display Rich menus based on tags (Now Supports “Match All” Tags and Customer Journey tags for displaying Rich Menus)
Conversation 2.0: conversation List, Chat Sorting Options
Conversation: customers can now successfully unsubscribe by sending "unsub" on WhatsApp.
CSV Broadcast Optimization: Error explanations for incorrect CSV file uploads, indicating the error location and details.
WhatsApp Message Templates: The template preview now includes a “template name” field, making it easier to quickly copy to use in JSON cards and API messaging.
Keyword Auto Assign Chatbot Card: Now it is supported on the preview section of different features (Broadcast, keyword auto-reply 2.0)
SurveyCake Integration has been released: you can automatically embed customer information into survey forms, with automatic messaging upon survey completion
🙌🏻 Tiers: Please contact your sales or customer service representative
Do you rely heavily on customer forms for reservations or use surveys to collect feedback?
Omnichat now offers a seamless integration with SurveyCake!
What can you do with the combination of SurveyCake and Omnichat?
SurveyCake x Omnichat supported features
Currently Supported Features:
Automatic customer information insertion into Forms:
Auto-fill channel and member ID: This feature eliminates the need for customers to enter these details, ensuring accurate respondent information is gathered automatically.
Auto-fill additional customer information: This includes basic data fields and custom attributes, saving customers time, ensuring data accuracy, and improving the form's analyzable data.
Automatic messaging upon survey completion:
Using SurveyCake's "Custom Thank You Page" alongside Omnichat's "Keyword Auto-Reply Links" enables customers to receive survey completion messages on different social channels.
Upcoming Features in the Next Phase:
Automatic synchronization of SurveyCake tags with Omnichat
Triggering customer journeys upon SurveyCake form completion
SurveyCake x Omnichat supported channels
Supported social channels:
WhatsApp
Facebook Messenger
Instagram Messenger
LINE Official Account
To use the SurveyCake integration feature, please contact your sales or customer service representative.
Membership Card Updates:
WhatsApp Membership Card: You can now set image icons for different information fields
🙌🏻 Tier: Membership card module add-on required
📍 Feature Navigation：Channels > Member Card Settings
Now you can set icons for different information fields on the membership card settings. You can either use the default icons or customize them by uploading your own icons.
In the membership card displayed information settings, you can enable the 'display icon' settings.
Once enabled, each displayed information item will have a default icon, and you can also customize it by uploading an icon with the following format:
It is recommended to use PNG files
Aspect ratio of 1:1
File size should be less than 1MB
After uploading an icon, you can click "reset to default" to change it back to the default icon.
LINE Membership Card: You can customize the displayed information on the membership card
🙌🏻 Tier: Membership card module add-on required
📍 Feature Navigation: Channels > Member Card Settings
You can now customize the displayed information and also the displayed image icon for each information field on your LINE membership card
Image format:
It is recommended to use PNG files
Aspect ratio of 1:1
File size should be less than 1MB
Integration with SHOPLINE / CYBERBIZ is necessary to enable the 'My Orders' field
LINE Phone NumberBinding: Support for membership data matching platform settings
🙌🏻 Tiers: Requires additional purchase of the membership card module
📍 Feature Navigation: Social Subscription Management > Mobile Phone Binding
A new field for "Membership Data Matching Platform" has been added to the mobile phone binding settings.
Membership Data Matching Platform options include:
SHOPLINE:
This option is only displayed to users who have activated the SHOPLINE integration plan.
When a customer performs phone number binding, the system will compare the phone number with the SHOPLINE membership data to check if there is an existing member ID on the member database. If no relevant member data is found, the system will notify the binding failure.
CYBERBIZ:
This option is only displayed to users who have activated the CYBERBIZ integration plan.
When a customer performs phone number binding, the system will compare the phone number with the CYBERBIZ membership data to check if there is an existing member ID on the member database. If no relevant member data is found, the system will notify the binding failure.
Omnichat:
When a customer performs phone number binding, the system will compare the phone number with the Omnichat membership data to check if there is an existing member ID in the member database. If no relevant member data is found, the system will notify the binding failure.
No Data Matching Required:
When a customer performs phone number binding, it will check if this phone number exists in the Omnichat system.
If a customer profile with this phone number exists, it will bind the customer profile to the LINE UID.
If no customer profile with this phone number exists, it will update the phone number to this LINE UID contact, and the customer data can later be found on customer management page.
Teams that have already set up mobile binding will automatically be set as follows:
Already integrated with SHOPLINE: SHOPLINE
Already integrated with CYBERBIZ: CYBERBIZ
Not integrated with SL/CB: No Data Matching Required
LINE Rich Menu and Image map messages optimization:
🙌🏻 Tiers: All plans including marketing features
LINE Image map Messages: Available on chatbot modules
📍 Feature Navigation: Advanced Automation > LINE Image Map Messages
LINE image map messages are now available on chatbot modules!
Currently supported trigger actions include:
Text Message
Open URL (you can also apply tags)
Video Message (you can also apply tags)
Chatbot Module (you can also apply tags)
LINE Rich Menu: Display Rich menus based on tags (Now Supports “Match All” Tags and Customer Journey tags for displaying Rich Menus)
📍 Feature Navigation: Advanced Automation > LINE Rich Menus
conditions for displaying Rich menus based on the added tags:
Put on tag - Any Match: a specific rich menu appears when any of the tags are applied.
Put on tag - All Match: Newly added feature, a specific rich menu appears when all the tags are applied at once.
Additionally, rich menus can now be displayed by tags applied through "Customer Journey"!
Other Feature Improvements
Conversation 2.0: conversation List, Chat Sorting Options
Conversation: customers can now successfully unsubscribe by sending "unsub" on WhatsApp.
CSV Broadcast Optimization: Error explanations for incorrect CSV file uploads, indicating the error location and details.
WhatsApp Message Templates: The template preview now includes a “template name” field, making it easier to quickly copy to use in JSON cards and API messaging.
Keyword Auto Assign Chatbot Card: Now it is supported on the preview section of different features (Broadcast, keyword auto-reply 2.0)
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