Jun 12, 2024

Hello, dear Omnichat users!

Here are the latest feature updates:

1. WhatsApp Commerce: Order notification settings are now live!

2. Team Timezone Settings: Various features’ timing can be adjusted according to the team's timezone.

3. Conversations 2.0:

   1. Conversations can now be followed up, closed, and restarted in batches.

   2. The browser tab shows the number of unread messages.

   3. Messages can include system variables.

   4. Showing failure error messages for sending messages

4. LINE Rich Menu: Displaying different rich menus based on tags

5. Other Feature Improvements:

   1. Broadcast 2.0: CSV broadcasts can now check if phone numbers and email formats are correct.

   2. LINE Notification Messages: The balance is now updated hourly, and if the balance is insufficient, feature usage will be blocked.

WhatsApp Commerce: Order Notification Setting Is Live!

🙌🏻 Tiers: Additional purchase of WhatsApp Commerce

📍Feature Navigation: Chat to Order Management > Order Notification Settings

Omnichat's WhatsApp Commerce chat-to-order feature notifies customers when an order is created or when the order status changes. Previously, the notification content was fixed and preset by Omnichat.

With this update, the "Order Notification Settings" feature allows you to customize the notification content to suit various business scenarios. You can notify customers via general messages or WhatsApp Templates, increasing the notification delivery rate.

Automatic notifications for various scenarios

When editing template messages, you can add order parameters. Notification content can be set in multiple languages, with a primary language option.

📃 View the full introduction and setup tutorial here

Team Timezone Settings: Various features’ timing can be adjusted according to the team's timezone.

🙌🏻 Tiers：All plabs

📍Feature Navigation: Settings > Team Profile

Is your primary market outside the GMT+8 timezone?

Now you can set your timezone, and the backend time display, scheduling settings, Do Not Disturb settings, time filter conditions, statistics, and exports will all be based on the timezone you set.

The pages currently linked to the timezone feature are as follows:

• Broadcast

• Conversations

• Abandoned Cart Remarketing

• FB/IG Comment Replies

• Coupon Management

• Conversation Settings

• Channel Frequently Used Messages

• Webchat Plugin

Conversations 2.0: Feature Improvements

🙌🏻Tiers: All plans that include customer service features

📍 Feature Navigation: Conversation 2.0

Conversations Can Be Followed Up, Closed, and Restarted in Bulk

In addition to the already existing bulk follow-up feature, the new features include bulk closing and bulk restarting of conversations.

The browser tab shows the number of unread messages

Sending messages with system variables

Showing Error Messages for Failure in Sending Messages

LINE Rich Menu: Displaying different rich menus based on tags

🙌🏻Tires: All plans that include marketing features

📍 Feature Navigation: Advanced Automation Features > LINE Rich Menu

The LINE Rich menu is one of the most important aspects of managing an official account.

Displaying different rich menus based on customer behavior and segmentation is an effective way to increase engagement and conversion rates.

In addition to the existing feature for displaying different rich menus based on "social channel binding" and "OMO binding" status, Omnichat has added a new condition for displaying rich menus—displaying rich menus based on customer "tags"!

Currently, displaying rich menus based on tags works as follows:

• Menu Switching Timing: After the Conditions of displaying the menu are set, the menu switches when the customer is tagged with the specified tags (it will not display based on the customer's existing tags).

• Support for Setting "Any Tag Matches": If the condition on a menu is set to "match any" tag and that tag is already used as a condition for another menu, it cannot be used as a condition to create a new menu.

• The same tag cannot be set as a display condition for multiple rich menus.

If a customer meets the display conditions for multiple rich menus simultaneously, which menu will be displayed first?

The priority order is as follows:

• With OMO plan: Tags > OMO Binding > Default

• Without OMO plan: Tags > Social Channel Binding > Default

⚠️ Currently, switching LINE rich menus on journeys based on tag changes is not available. This will be available in the future.

Other Feature Improvements

• Broadcast 2.0: CSV broadcasts can now check if phone numbers and email formats are correct.

• LINE Notification Messages: The balance is now updated hourly, and if the balance is insufficient, feature usage will be blocked.