> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/july-22-2026.md).

# July 22,2026

Hello, dear Omnichat users!

🚀 Here are the latest  feature updates:

1. WhatsApp: New Request Contact Info Card for Chatbot
2. Broadcast Detail Lists Now Display BSUID

### WhatsApp: New Request Contact Info Card for Chatbot

***Supported channel: WhatsApp only*** 

With Meta's transition, business can no longer rely on users' phone numbers being shared automatically on WhatsApp. To help you continue collecting customer contact information, we've introduced a new **Request Contact Info** card on chatbot.

#### **What's new:**

Add the Request Contact Info card to your chatbot flow and customize the message to let customers know why you're requesting their contact information. **Once they share, Omnichat automatically updates the customer's profile with their name and phone number after receiving the WhatsApp contact webhook,** making customer identification and CRM workflows seamless.

#### 1. Setting the **Request Contact Info  Card**

Add the **Get Contact Info** message card to your chatbot flow. When triggered, customers can share their contact information with you(name/phone number).

The **Request Contact Info** card is supported in:

* **Conversations**
  * Saved Reply
  * Auto Reply
* **Broadcasts**
  * Broadcast messages using Saved Reply 
* **Journeys**

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F9D3h1vts0sSF2NmhEIep%2FScreenshot%202026-07-30%20at%204.36.19%E2%80%AFPM.png?alt=media&amp;token=e34af460-49f5-4694-abf0-df863c30f075" alt=""><figcaption><p>Select the "Request Contact Info" message card</p></figcaption></figure>

#### 2. Customer Experience

When customers receive the **Get Contact Info** card, they can tap **Share Contact Info** to share their phone number and name through WhatsApp.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FBGY5YpoZMF3JesEzNQoa%2FFlow.jpg?alt=media&amp;token=46122f9f-13ae-4f27-b640-f6ba6eaaafff" alt=""><figcaption><p>End User View: Type a keyword to trigger the Request Contact Info card.</p></figcaption></figure>

#### 3. Receive Customer Contact Details

Once the customer shares their contact info, Omnichat automatically updates the contact profile with their phone number and name, allowing your team to identify and continue engaging with the customer.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FXyKLf5rOYH0n8gpatt18%2F1785492515555.jpg?alt=media&amp;token=de7b68fe-1909-4d0c-bae5-b4bbb56efdcd" alt=""><figcaption></figcaption></figure>

#### ⚠️Limitations

* **Additional Actions are not supported:**\
  Actions such as **Add Tag** and **Set Custom Attribute** cannot be configured for this chatbot message card.
* **The button label cannot be customized.**\
  WhatsApp automatically displays the official button text based on each customer's device language (for example, **Share Contact Info** in English).
* **Only the message body is supported.**\
  Titles and footers are not available for this card type.

### Broadcast Detail Lists Now Display BSUID

Broadcast detail lists now display both the **BSUID** and **Phone Number** for each recipient, helping you identify customers under WhatsApp's new identification mechanism.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fi0jj5xAn7hKGseCIYXU5%2F1785726611731.jpg?alt=media&amp;token=844b6c51-54d7-426a-832f-5358b2edc2d0" alt="Broadcast Detail Lists Now Display BSUID"><figcaption></figcaption></figure>