> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/jul-24-2024.md).
# Jul 24, 2024
Hello, dear Omnichat users!
Here are the latest feature updates:
1. [**Keyword Auto Assign 2.0**](#introducing-keyword-auto-assign-2.0) **has been launched**
2. [**Customer Journeys**](#customer-journeys-or-new-segmentation-filter-based-on-loyalty-points) **| New segmentation filter based on loyalty points:** You can segment your customer journeys based on customers’ loyalty points.
3. [**LINE NotiPress Setup**](#line-notipress-setup-a-new-sms-setting-has-been-added-for-the-line-friend-invitation-link-and-you-ca)**:** A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS.
4. [**LINE Chat-to-Order**](#line-chat-to-order-the-home-delivery-option-is-now-available-for-orders)**:** The home delivery option is now available for orders.
5. **Other Feature Improvements:**
1. **Conversation 2.0:** You can select more than 40 filtered contacts when sending mass messages.
2. **Entire Platform** - The new left-sidebar menu has been rolled out to all users in our new platform backend
3. **Social Contacts new action item:** viewing contact frequency of tagging and adding the contact to the test list.
## Introducing Keyword Auto Assign 2.0
🙌🏻 Tiers: Available for all plans that include customer service
📍Feature Navigation: Advanced Automation > [Keyword Auto-Assign 2.0](https://console.omnichat.ai/keyword-auto-reply/)
! Note: The old version of this feature will be removed from the Omnichat platform on Oct 2nd, 2024.
In addition to an overall design upgrade, here are the key improvements:
* **Enhanced Search Functionality:** Quickly find keyword settings with the new search functionality for groups and keywords.
* **Dedicated Reports Page:** Access reports from the "⋯" menu on the top right side in the Keyword Auto-Assign groups. The reports page now supports search functionality as well.
* **Group and Rule IDs Display:** You can easily view and copy the IDs for using in WhatsApp Chatbot keyword auto-assign cards.
### **Group List Interface Design Updates:**
1. **Group List:**
Sorted by creation time from newest to oldest.
* You can see the configured channels, and the status of each group (enabled, disabled, alert)
2. **Search:**
* You can separately search for groups and keywords.
* Groups: Search all group names.
* Keywords: Search only within the current group's keywords.
3. **Group Details:**
* Status, list of channels and their statuses.
* Quick copy option for the group ID.
4. **Group Actions Menu:**
* Allows for editing and modifying the group.
* View reports (statistics)
### **Rule List Interface Design Updates:**
1. **Rule List:**
* Displays keywords, assignment rules, and activation status.
* Rules are sorted by creation time.
* If keywords are identical, the most recently created rule is triggered.
* Rules with "Contains Any" condition are placed at the bottom with the lowest priority.
2. **Rule ID:**
* Quick copy option for the rule ID.
3. **Condition Actions Menu:**
* Options to edit, deactivate, or delete the rule.
* If there is only one keyword group for the rule, a QR code can be generated
### **Add/Edit/Copy Group Interface Design Updates:**
1. **Operation window:**
* Editable status, name, target channels.
2. **If the group was created in the old version of the feature,**
* Small text prompts will be displayed.
* The "Target Channel" of this group cannot be changed.
* You need to copy the group and then make adjustments.
### **Generate QR Code Interface Design Updates:**
1. **Generate QR Code:**
Select the valid channels within the group to generate the QR code.
2. **Keyword QR Code:**
You can generate a QR code/URL based on the keyword and channel.
Provide the QR code/URL to customers to facilitate quick assignment.
### **Group Reports Interface Design Updates:**
1. **Keyword Reports List:** Displays all keywords within the group along with a list of their corresponding trigger counts.
2. **Keyword Search:** Allows for quick filtering to display the statistical information for the corresponding keywords.
## **Customer Journeys | New Segmentation Filter Based on Loyalty Points**
🙌🏻 Tiers: Loyalty points add-on and Journey add-on purchase required
📍Feature Navigation: Advanced Automation > [Customer Journey](https://console.omnichat.ai/customer-journey)
Now you can add journey segmentations based on the loyalty points balance and accumulated loyalty points, allowing you to customize customer journeys for different tiers and tailor your marketing activities based on the number of loyalty points customers have.
Available segmentation filters:
* Points Balance
* Accumulated Points
Available sub-filters:
* Greater than
* Less than
* Equal to
* Greater or equal to
* Less than or equal to
* Not equal to
* In Between
* Not in between
## **LINE NotiPress Setup:** A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS
🙌🏻 Tiers: An additional purchase of the LINE Notipress feature is required. Please contact your account manager to enable this function.
📍 **Feature Navigation**: Channels > LINE NotiPress
### You can add "LINE Friend Invitation Link" settings in the SMS Content
When creating a new notification that requires sending an SMS, **you can include a "LINE Friend Invitation Link" in the SMS content. Contacts who successfully add your LINE account through this link will have their phone number updated in their LINE contact information**.
To use the "LINE Friend Invitation Link," please ensure that you first go to S[ocial Channels Integration](https://console.omnichat.ai/social-channels-integration#line) and set the LINE Channel's "Binding Liff ID".
⚠️ Currently, the SMS LINE Friend Invitation Link only supports collecting phone number information from new friends. The next update will support collecting phone numbers from existing friends.
### New Statistics: New Friends from SMS
Omnichat will track the number of LINE contacts added through the "LINE Friend Invitation Link" in the LINE NotiPress SMS section. This data will be displayed in two places:
1. LINE NotiPress List: A new column on the statistics table "New Friends from SMS"
2. OmCustomer Management: A new statistical item "LINE NotiPress - SMS"
## **LINE Chat-to-Order:** The home delivery option is now available for orders.
🙌🏻 **Tiers:** Requires an additional purchase of the Chat-to-Order module. Please get in touch with your account manager to enable this feature.
📍 **Feature Navigation**: Chat-to-Order Management > [General Setting](https://console.omnichat.ai/chat-to-order-general-setting/)
* 取貨設定新增宅配適用國家/地區：
* Newly available pickup setting: Home Delivery
* Supported Countries/Regions:
* When enabling this setting for the first time, the team’s region will be automatically selected.
* Supported countries/regions (multiple selections are allowed):
* Hong Kong
* Taiwan
* Singapore
* Malaysia
## 20240724 EN
Hello, dear Omnichat users!
Here are the latest feature updates:
1. **Keyword Auto Assign 2.0 has been launched**
2. **Customer Journeys | New segmentation filter based on loyalty points:** You can segment your customer journeys based on customers’ loyalty points.
3. **LINE NotiPress Setup:** A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS.
4. **LINE Chat-to-Order:** The home delivery option is now available for orders.
5. **Other Feature Improvements:**
1. **Conversation 2.0:** You can select more than 40 filtered contacts when sending mass messages.
2. **Entire Platform** - The new left-sidebar menu has been rolled out to all users in our new platform backend
3. **Social Contacts new action item:** viewing contact frequency of tagging and adding the contact to the test list.
## **Introducing Keyword Auto Assign 2.0**
🙌🏻 Tiers: Available for all plans that include customer service
📍Feature Navigation: Advanced Automation > [Keyword Auto-Assign 2.0](https://console.omnichat.ai/keyword-auto-reply/)
! Note: The old version of this feature will be removed from the Omnichat platform on Oct 2nd, 2024.
In addition to an overall design upgrade, here are the key improvements:
* **Enhanced Search Functionality:** Quickly find keyword settings with the new search functionality for groups and keywords.
* **Dedicated Reports Page:** Access reports from the "⋯" menu on the top right side in the Keyword Auto-Assign groups. The reports page now supports search functionality as well.
* **Group and Rule IDs Display:** You can easily view and copy the IDs for using in WhatsApp Chatbot keyword auto-assign cards.
### **Group List Interface Design Updates:**
1. **Group List:**
Sorted by creation time from newest to oldest.
You can see the configured channels,
and the status of each group
(enabled, disabled, alert)
1. **Search:**
You can separately search for groups and keywords.
Groups: Search all group names.
Keywords: Search only within the current group's keywords.
1. **Group Details:**
Status, list of channels and their statuses.
Quick copy option for the group ID.
1. **Group Actions Menu:**
Allows for editing and modifying the group.
View reports (statistics)
### **Rule List Interface Design Updates:**
1. **Rule List:**
* Displays keywords, assignment rules, and activation status.
* Rules are sorted by creation time.
* If keywords are identical, the most recently created rule is triggered.
* Rules with "Contains Any" condition are placed at the bottom with the lowest priority.
1. **Rule ID:**
* Quick copy option for the rule ID.
1. **Condition Actions Menu:**
* Options to edit, deactivate, or delete the rule.
* If there is only one keyword group for the rule, a QR code can be generated
### **Add/Edit/Copy Group Interface Design Updates:**
1. **Operation window:**
Editable status, name, target channels.
2. If the group was created in the old version of the feature,
Small text prompts will be displayed.
The "Target Channel" of this group cannot be changed.
You need to copy the group and then make adjustments.
### **Generate QR Code Interface Design Updates:**
1. **Generate QR Code:**
Select the valid channels within the group to generate the QR code.
2. **Keyword QR Code:**
You can generate a QR code/URL based on the keyword and channel.
Provide the QR code/URL to customers to facilitate quick assignment.
### **Group Reports Interface Design Updates:**
1. **Keyword Reports List:** Displays all keywords within the group along with a list of their corresponding trigger counts.
2. **Keyword Search:** Allows for quick filtering to display the statistical information for the corresponding keywords.
## **Customer Journeys | New Segmentation Filter Based on Loyalty Points**
🙌🏻 Tiers: Loyalty points add-on and Journey add-on purchase required
📍Feature Navigation: Advanced Automation > [Customer Journey](https://console.omnichat.ai/customer-journey)
Now you can add journey segmentations based on the loyalty points balance and accumulated loyalty points, allowing you to customize customer journeys for different tiers and tailor your marketing activities based on the number of loyalty points customers have.
Available segmentation filters:
* Points Balance
* Accumulated Points
Available sub-filters:
* Greater than
* Less than
* Equal to
* Greater or equal to
* Less than or equal to
* Not equal to
* In Between
* Not in between
## **LINE NotiPress Setup:** A new SMS Setting has been added for the "LINE Friend Invitation link" and you can also track the number of new friends added through SMS
🙌🏻 Tiers: An additional purchase of the LINE Notipress feature is required. Please contact your account manager to enable this function.
📍 **Feature Navigation**: Channels > LINE NotiPress
### You can add "LINE Friend Invitation Link" settings in the SMS Content
When creating a new notification that requires sending an SMS, **you can include a "LINE Friend Invitation Link" in the SMS content. Contacts who successfully add your LINE account through this link will have their phone number updated in their LINE contact information**.
To use the "LINE Friend Invitation Link," please ensure that you first go to S[ocial Channels Integration](https://console.omnichat.ai/social-channels-integration#line) and set the LINE Channel's "Binding Liff ID".
⚠️ Currently, the SMS LINE Friend Invitation Link only supports collecting phone number information from new friends. The next update will support collecting phone numbers from existing friends.
### New Statistics: New Friends from SMS
Omnichat will track the number of LINE contacts added through the "LINE Friend Invitation Link" in the LINE NotiPress SMS section. This data will be displayed in two places:
1. LINE NotiPress List: A new column on the statistics table "New Friends from SMS"
2. OmCustomer Management: A new statistical item "LINE NotiPress - SMS"
## **LINE Chat-to-Order:** The home delivery option is now available for orders.
🙌🏻 **Tiers:** Requires an additional purchase of the Chat-to-Order module. Please get in touch with your account manager to enable this feature.
📍 **Feature Navigation**: Chat-to-Order Management > [General Setting](https://console.omnichat.ai/chat-to-order-general-setting/)
* 取貨設定新增宅配適用國家/地區：
* Newly available pickup setting: Home Delivery
* Supported Countries/Regions:
* When enabling this setting for the first time, the team’s region will be automatically selected.
* Supported countries/regions (multiple selections are allowed):
* Hong Kong
* Taiwan
* Singapore
* Malaysia
### LINE Chat-to-Order Home Delivery: Store Staff Operations
*Before using this feature, make sure to add delivery rules (shipping fee, free shipping thresholds) in the general settings.*
* During a LINE order, store staff can select the "Home Delivery" option to complete the order.
* After the order is placed, customers will receive an order notification message.
* Currently, home delivery only supports offline payment methods.
### LINE Chat-to-Order Home Delivery: Customer Operations
When a customer receives link to a home delivery order, they need to complete the delivery information for the order to be confirmed and finalized.
* Field Descriptions:
* Basic Ordering Information:
* First Name: Automatically filled with the customer's name.
* Last Name: Required.
* Phone Number: Optional. If the customer’s phone number is available, it will be auto-filled.
* Shipping Instructions:
* First Name: Automatically filled with customer data.
* Last Name: Required.
* Phone Number: Optional. To be filled in by the customer.
* Country/Region: According to the customer's backend settings.
* Postal Code: Required. To be filled in by the customer.
* City/County: Required. To be filled in by the customer.
* District: Required. To be filled in by the customer.
* Address Line 1: Required. To be filled in by the customer.
* Address Line 2: Optional. To be filled in by the customer.
## **Other Feature Improvements:**
1. **Conversation 2.0:** You can select more than 40 filtered contacts when sending mass messages. (previously you could only send it to a maximum of 40 filtered contacts at a time)
2. **Entire Platform** - The new left-sidebar menu has been rolled out to all users in our new platform backend
3. **Social Contacts new action item:** viewing contact frequency of tagging and adding the contact to the test list.
## **Other Feature Improvements:**
1. **Conversation 2.0:** You can select more than 40 filtered contacts when sending mass messages. (previously you could only send it to a maximum of 40 filtered contacts at a time)
2. **Entire Platform** - The new left-sidebar menu has been rolled out to all users in our new platform backend
3. **Social Contacts new action item:** viewing contact frequency of tagging and adding the contact to the test list.
.png?alt=media&token=ad5d8c7e-9cfd-446b-9276-6bb307ec8295)
