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Jan 7, 2026

Chabot : Support Copy Bots Across Platforms

You can now copy chatbots across different platforms to speed up bot creation and reuse.

Abandoned cart remarketing bots do not support this copy function

💡 What happens after copying

  • The copied bot will be saved in Draft status.

  • Due to platform differences, validation errors may occur and must be resolved before the bot can be saved successfully.

⚠️ Platform-specific limitations

When copying a bot to another platform, some settings may not be supported due to platform differences. These limitations fall into the following categories:

  1. Message structure & components

  • Certain card types are not supported on the target platform

  • WhatsApp does not support using a Reply block and an Open URL button at the same time

  • Video size exceeds the platform limit

  1. Buttons & actions

  • Button text exceeds the character limit

  • Number of buttons exceeds the platform limit

  • LINE Friend Share button is not supported (the option will be cleared)

  1. Bot triggers & modules

  • Triggered external bots are not supported (the option will be cleared)

  • Triggered system default modules are not supported (the option will be cleared)

  1. Channel & card configuration

  • The source channel configured in an OmniLink card does not match the target platform (the option will be cleared)

  1. Conditional Reply rules

  • Conditions used in Conditional Reply are not supported (the option will be cleared), including:

    • Accumulated points / points balance

    • Mobile binding / 91APP member binding

Make sure all unsupported settings are adjusted before publishing the copied bot.

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