> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/jan-10-2024.md).

# Jan 10, 2024

Dear Omnichat users,

This update primarily focuses on enhancing the conversational sales features:

1. **Conversations Beta: Mass messaging for sales roles is now also available on our web platform (previously it was only supported on the Omnichat APP)**
2. **Chat to Order: More order details are now available for direct export on the chat**

## **Conversations Beta: Mass messaging for sales roles is now available on the web platform**

🙌🏻 **Tiers:** OMO (To access the Conversations Beta, please contact your Omnichat service representative or online customer support for activation)

👤 **Roles Applicable:** Sales Manager, Salesperson

Omnichat's OMO plan now supports "Sales Roles" to send mass messages to their designated customer groups.

Previously, the mass messaging feature for sales personnel was only supported on the Omnichat APP (iOS / Android). Now, it's also available on the web version!

### **Mass Messaging Entry for Sales Roles**

My Cases in Progress > Bulk Actions (the 3 lines dropdown) > Mass Message / Mass WhatsApp Template.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FjGOeQo4HnZcSgqoNbSRK%2FConversations%20Beta%20-%20sales%20mass%20messaging.png?alt=media&amp;token=2b5cccc4-c88e-46e1-99d5-3a24ffa191ec" alt=""><figcaption></figcaption></figure>

### **Mass Messaging Process for Sales Roles**

1. **Select the Recipients (across multiple channels)**
2. **Confirm the Recipients List:**
   * Not filtered: A maximum of 40 entries can be selected at a time.
   * Filtered by conditions: All entries can be selected at once (not limited to 40).
3. **Edit Messages:**
   * Up to five different messages can be entered at a time.
   * Supports uploading multiple images.
   * Supports video (limited to mp4 format).
   * Supports using saved replies.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F6CtZ6Nfdbl0CTvQCk44k%2FProcess%20of%20sales%20mass%20messaging.png?alt=media&amp;token=fbf07bc2-217b-4d98-84e3-36b54d60d7be" alt=""><figcaption></figcaption></figure>

### **Mass Messaging Filters**

* **Mass Messaging Filters:**
  * **Channel:** Only one channel can be selected (mandatory).
  * **Customer Name**
  * **Tags:**
    * Any Match
    * All Match
    * Exclude Any
  * **Last Interaction (details can be found in the** [**presentation**](https://docs.google.com/presentation/d/1auhT9tZ-ArsKfScBLX9W2nlw8u7e1iTNPn0JW3SEnys/edit?usp=sharing)**):**
    * Last Contact from Customer
    * Last Automated Messages from Team
    * Last Contact from Team
* After filtering, all customer lists can be selected at once (not limited to only 40 per selection).

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F8PB0beXMXmF89CvJJMZP%2FMass%20messaging%20filters.png?alt=media&amp;token=14d7b66c-8b91-4f13-8ad2-9b6ddaae2005" alt=""><figcaption></figcaption></figure>

## **Chat to Order: More order details are available for export**

🙌🏻 **Tiers:** Chat to Order

* When trying to export the order list , all the data is exported by default. If any filters are applied, the filtered order data will be exported.
* The language of your exported file will be synchronized with the language that is currently used in the Omnichat system by the operator (Traditional Chinese, Simplified Chinese, English).

### **Chat to Order Export Data Fields**

Below you can find all the fields, with **bold** indicating those added in this release:

<table><thead><tr><th width="191"></th><th width="188"></th><th width="172"></th><th></th></tr></thead><tbody><tr><td>Order ID</td><td>Currency</td><td>Recipient Name</td><td>Product Id</td></tr><tr><td>Creation Date</td><td>Subtotal</td><td>Receiver Phone</td><td>Title</td></tr><tr><td>Status</td><td>Discount</td><td>Postcode</td><td>Unit Price</td></tr><tr><td>Payment State</td><td>Delivery Fee</td><td>Country/District</td><td>Quantity</td></tr><tr><td>Payment Method</td><td>Total</td><td>Region/State</td><td>Total Items Amount</td></tr><tr><td>Payment Date</td><td>Source</td><td>District/City/Town</td><td><strong>Channel</strong></td></tr><tr><td>Transaction ID</td><td>Creator Name</td><td>Address1</td><td><strong>Channel User</strong></td></tr><tr><td>Buyer Name</td><td><strong>Location Name</strong></td><td>Address2</td><td><strong>Modification Date</strong></td></tr><tr><td>Buyer Phone</td><td><strong>Location Code</strong></td><td>Full Address</td><td></td></tr><tr><td>Email</td><td><strong>Employee Code</strong></td><td>Logistics Remark</td><td></td></tr><tr><td>Method Name</td><td>Remark</td><td></td><td></td></tr><tr><td>Pickup Store Name</td><td>Cancellation Reason</td><td></td><td></td></tr></tbody></table>

## **Other Improvements**

\[Web] Importing customer data is now available for marketing roles and customer service managers.

\[Web] You can now track the clicks on your coupon cards and see the data on the Broadcast (beta) report