Jan 03, 2024
Dear Omnichat users,
Over the past year, Omnichat has made numerous innovations in data storage diversity, audience segmentation refinement, and customer identity matching technology.
As contact information and broadcast filters have become more advanced, the previously merged "Audience and Broadcast" will gradually be phased out and will be presented as separate "Social Contact Management" and "Broadcast" pages.
⚡️ Here brings you the following feature updates:
Rolled out Social Contact Management Beta A more aesthetically pleasing and user-friendly interface with more detailed filters
Broadcast by CSV is now available in Broadcast Beta Easier to use diverse list sources for push notifications.
Button click to start a WhatsApp game is available now Invitations for customers to start games are now more concise and visually attractive.
Social Contact Management (Beta)
🙌🏻 Tiers: All plans
Please enter this page by Social CDP > Social Contact Management.
The interface of Social Contact Management is mainly divided into the following sections:
The contact quota usage and distribution of contacts on each social platform (Social CDP plan does not display quota usage).
You can select a social channel from the dropdown on the top right corner. The total number of channel contacts, subscription count, and unsubscribe count of the selected channel will be displayed.
Search: Search for social contacts by name or filter them by conditions.
Contact list: Quickly view contact information, with Action options to view details, view chats, unsubscribe, and delete contacts (Click on the 3 dots below the Action column).
More functions: Import, export, add WhatsApp contacts (Click on the “More” button on the top right corner)
New filtering conditions: Member ID, Phone Number Binding and Custom Attributes
In the Social Contact Management (Beta), clicking on "Search" at the top will expand the search panel from the right side.
All the filtering conditions in Audience and Broadcast (such as tags, interaction time, OMO binding conditions, etc) can also be used in Social Contact Management(Beta) .
In addition to these, the following significant filtering conditions have been added:
Member ID
Custom Attributes
Phone Number Binding (available for LINE contacts only)
91APP Member Binding (available for LINE contacts only)
💡 How do you obtain a customer's member ID?
You can obtain a customer's member ID through the following methods:
Customers have completed their social identity binding and have successfully logged into the official e-commerce website as members (applicable to Advanced Marketing plans and above).
Synchronizing through the Contact API from other systems (applicable to customers who have activated the Contact API).
Manual import
Customers who use LINE to log into the e-commerce website (applicable to customers who have activated the CRM module and integrated with SHOPLINE or CYBERBIZ).
Customers who have completed phone number binding (applicable to customers who have activated the CRM module and integrated with SHOPLINE or CYBERBIZ).
Social Contact List: Displaying More Important Information
Now, you can directly view more customer information on the contact list!
In addition to the original avatar, name, and subscription status, the following have been added:
Member ID
Email
Phone
Actions that can be performed on individual contact profiles include:
View Details
View Chats
Unsubscribe
Delete Contact
New Feature in Social Contact Management: View Details
Clicking on a contact (the 3 dots under the Action column) to view details will open the complete profile of that social contact.
Full details include:
Social User ID
Member ID
Email
Phone
Social Identity Binding Status
Member Binding Status
Phone Number Binding Status (Only for Line users)
Subscription Status
Subscription Date
Custom Attributes
Tags: view the frequency of tagging and edit tags
Social Contact Details - Frequency of tagging
The "frequency of tagging" displays the number of times a contact has been tagged with specific labels over a designated period in the past.
This feature helps you gain insights into the customer's level of interest in products or events or their association with a particular audience segment.
Broadcast by CSV is available in Broadcast Beta
🙌🏻 Tiers: All plans except customer service, post-2023 (To experience the Broadcast Beta, please contact your service representative or online customer support for activation)
Compared to the older version, the Broadcast Beta also includes three additional filters: mobile binding, member ID, and custom attributes.
Broadcast by CSV
Additionally, in the Broadcast Messages Beta, besides custom condition filtering for broadcasts, you can now also use "Broadcast by CSV"!
When using CSV for broadcast on WhatsApp, you can upload the following data for selecting the broadcast list:
Member ID: Broadcasts will only be sent to contacts that successfully match.
Email: Broadcasts will only be sent to contacts that successfully match.
Phone: Phone numbers that do not exist in the system will automatically be added as new contacts.
When using CSV for broadcast on LINE or FB Messenger, you can upload the following data for selecting the broadcast list:
Social Number (LINE UID, FB PSID): Social numbers that do not exist in the system will automatically be added as new contacts.
Member ID: Broadcasts will only be sent to contacts that successfully match.
Email: Broadcasts will only be sent to contacts that successfully match.
Phone: Broadcasts will only be sent to contacts that successfully match.
WhatsApp Game Module: Support for Starting Games with a Click Button
🙌🏻 Tiers: Game Module
The button text is limited to 20 characters.
Up to 6 Chinese characters are supported.
Up to 20 English characters are supported.
If the game is already set up, you need to re-enter the settings page to add the button text in order to send messages in the button format.
Related tutorial:
Other Improvements
[Web] Pixel purchase event now supports tracking orders with a total amount of 0.
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