> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/feb-5-2025.md).

# Feb 5, 2025

Hello, dear Omnichat users!

Here are our latest feature updates:

1. [**Auto Scheduler:**](#auto-scheduler-recurring-journey-triggers-for-different-audiences) We have launched a new feature that supports recurring journey triggers for different audiences.
2. [**Broadcast and Audience Management:**](#audience-management-now-you-can-create-audience-segments-from-broadcast-details) Now, you can create audience segments directly from broadcast details.
3. [**Conversation 2.0 Enhancements:**](#conversation-2.0-ui-enhancements-and-webchat-support-for-collaborative-conversations)
   * The left-side “Case List” can now be collapsed in order to expand the chat window.
   * The customer profile now displays social media names.
   * Collaborative conversations are now available on Webchat.
4. [**Salesforce Integration:**](#salesforce-integration-upgrade-tag-sync-social-subscription-status-and-phone-number-sync-optimizatio)
   * Supports tag sync
   * Syncs social channel subscription statuses.
   * Optimized phone number sync
5. [**We have added new Audience Filtering Conditions on Our Different Pages**](#expanded-audience-filtering-conditions)
6. [**Bot Builder:**](#bot-builder-2.0-new-variables-and-line-support)
   * Supports new variables: Location Code and Staff ID.
   * **Chatbot 2.0** now supports LINE
7. [**LINE chat to order:**](#bot-builder-2.0-new-variables-and-line-support) Order notification settings are now available for LINE.
8. [**Other Notices:**](#single-account-single-user-policy-enforcement-effective-march-19-2025) Starting from **March 19**, multiple device logins for the same account will be restricted.

## Auto Scheduler: Recurring **Journey Triggers for Different Audiences**

🙌🏻 **Tiers:** This feature requires both **Audience Management** and **Customer Journey** features to be enabled.

📍 **Feature Navigation:** Advanced Automation > [Auto Scheduler](https://www.notion.so/Conversation-2-0-Video-Script-19aae8904ccc800bb0b7e8ffec8b5709?pvs=21)

The newly launched **Auto Scheduler** feature allows you to trigger **Customer Journeys** for specific audiences (created through Audience Management) on a **recurring or one-time basis**.

### **Auto Scheduler: List Page**

On this page, you can **view scheduled tasks, search, and create new schedules**.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FVkmqzic6DnIZfsBEIs8f%2FScreenshot%202025-02-14%20at%205.26.53%E2%80%AFPM.png?alt=media&amp;token=379ca8ee-3861-42c3-aa2e-117413014d10" alt=""><figcaption></figcaption></figure>

### **Auto Scheduler: Schedule Settings**

When setting up a schedule, you need to configure the following:

* **Schedule Name**
* **Target Audience**: Select an audience created in **Audience Management**.
* **Triggered Journey**: The journey trigger condition must be set to **“System Features”**
* **Execution Frequency**: Choose between **recurring triggers** or a **one-time trigger**.
  * **Recurring Frequency**: Supports triggers every **N months, N weeks, or N days**.
  * **One-Time Execution**: Set a specific **date and time**.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FjnExNTrnPttC6HWP4t0w%2FScreenshot%202025-02-14%20at%205.34.02%E2%80%AFPM%20(1).png?alt=media&amp;token=23c59d64-8c50-4869-a0a7-97ce4209b1aa" alt=""><figcaption></figcaption></figure>

### **Auto Scheduler: View All Tasks**

After setting up a schedule, you can access the **View All Tasks** page to:

* Check the **execution times** for upcoming scheduled tasks.
* **Cancel** specific tasks if needed.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FzEpRJdcvu65XlnKVyfEE%2FScreenshot%202025-02-14%20at%205.43.32%E2%80%AFPM%20(1).png?alt=media&amp;token=10c0dcc2-6d63-4649-8635-7ec5e0e09b8b" alt=""><figcaption></figcaption></figure>

## **Audience Management: Now You Can Create Audience Segments from Broadcast Details**

🙌🏻 **Tiers**：Available in all plans that include **Audience Management**.

📍 **Feature Navigation：**[Broadcast](https://console.omnichat.ai/broadcast)

After sending a broadcast with **custom conditions**, you can now **directly create an audience segment** from the broadcast **details page**.

When you click to create an audience segment, the system will **pre-fill the conditions** into the **Audience Segment Setup** page, where you can further refine or adjust them as needed.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FA9BbSEKyOeR6P2khvfq7%2Fimage%20-%202025-02-17T160358.465.png?alt=media&amp;token=72178c80-9932-49f1-ae27-8eec79e7de8d" alt=""><figcaption></figcaption></figure>

## Conversation 2.0: UI Enhancements & Webchat Support for Collaborative Conversations

🙌🏻 **Tiers:** Available for all plans that include customer service features.

📍 **Feature Navigation**：[Conversation 2.0](https://console.omnichat.ai/conversation)

### **UI Enhancement: Collapsible “Case Status List” for Wider Chat Window**

The **“Case Status List”** in the left panel of the conversation page can now be **collapsed or expanded**, allowing users to adjust the width of the chat area on the right.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FmGiD7fGFrJjJB09MG6DC%2FScreenshot%202025-02-14%20at%205.56.33%E2%80%AFPM.png?alt=media&amp;token=b98de1b2-4164-4cb9-8f22-bd891ca10353" alt=""><figcaption></figcaption></figure>

### UI Enhancement: Customer Profile Now Displays Social Media Name

Omnichat allows customer service agents to rename customers for easier identification in their workflow. To improve cross-referencing with original social media data, this update introduces a **non-editable field** displaying the customer’s **original social media name**. Even if the customer’s name is modified, agents can still quickly identify them.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FN5p9MQh1o3LGiCAGBsY8%2FScreenshot%202025-01-20%20at%202.58.32%E2%80%AFPM%20(1).png?alt=media&amp;token=38c0732a-5563-4492-bf8d-6b2813e2569a" alt="" width="335"><figcaption></figcaption></figure>

### Conversation 2.0: Collaborative Conversations Are Now Available on Webchat

Collaborative Conversations are now supported on the following channels: **WhatsApp, LINE, Facebook, Instagram, WeChat, and Webchat**.

📖 [**Introduction & User Guide for Collaborative Conversations**](https://docs.google.com/presentation/d/1R_oYQzwL_lURZoDyu3RsA_xuZgx1-9Bb_Aj2LXLzQ6M/edit#slide=id.g2adb717dafe_0_0)

## Salesforce Integration Upgrade: Tag Sync, Social Subscription Status, and Phone Number Sync Optimization

🙌🏻**Tier**：Requires activation of the **Salesforce CRM Integration** module.

📍**Feature Navigation**：[App Integration](https://console.omnichat.ai/app-integration)

This update introduces **tag synchronization**, **social subscription status sync**, and **optimized phone number synchronization**.

* **Tag Synchronization**
  * Supports **one-way sync** from **Omnichat → Salesforce**.
  * Tags are separated by commas.
  * In Salesforce, select the **Text Area (Long)** field type to store tags, supporting up to **131,072 characters**.
* **Social Channel Subscription Status Sync**
  * Supports **two-way synchronization**.
  * In Salesforce, select a **checkbox field** for syncing.
* **Phone Number Sync Optimization**
  * Now supports syncing phone numbers that include a **”+”** sign from Salesforce to Omnichat.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FY6pIjgCPH5AzEqbX6ab4%2FScreenshot%202025-02-17%20at%202.11.34%E2%80%AFPM.png?alt=media&amp;token=b74cff97-2f17-47f1-a0b5-cb68868b1a4a" alt=""><figcaption></figcaption></figure>

## Expanded Audience Filtering Conditions

Audience filtering is applicable to: **Customer Management, Social Contacts, Broadcasts, and Audience Management pages.**

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FJs57GRVFta58IWYor12w%2Fimage%20-%202025-02-17T165658.593.png?alt=media&amp;token=b27ff468-6bd4-4509-9eb6-8d06baa896b7" alt="" width="236"><figcaption></figcaption></figure>

* **New Filtering Options for Custom Attributes (Date & Date-Time Types):**
  * **Specific Date**
    * The filtering was previously supported for **date attributes**, now it has been extended to **date-time attributes**.
    * Selecting **2023-01-05** covers **2023-01-05 00:00:00 – 2023-01-05 23:59:59**.
  * **Today**
    * If executed on **2023-01-05 at 18:00:00**, “Today” refers to **2023-01-05 00:00:00 – 2023-01-05 23:59:59**.
  * **Past N Days**
    * If executed on **2023-01-05 at 18:00:00**, “1 day ago means” refers to **2023-01-04 00:00:00 – 2023-01-04 23:59:59**.
  * **N Days Later**
    * If executed on **2023-01-05 at 18:00:00**, “Next 1 Day” refers to **2023-01-06 00:00:00 – 2023-01-06 23:59:59**.
  * **Within the Next N Days**
    * **Date-based**: If executed on **2023-01-05**, “After 3 Days” refers to **2023-01-05 – 2023-01-08**.
    * **Date-time-based**: If executed on **2023-01-05 at 18:00:00**, “After 3 Days” refers to **2023-01-05 18:00:00 – 2023-01-08 18:00:00**.
  * **After the Next N Days**
    * **Date-based**: If executed on **2023-01-05**, “After 3 Days” refers to **2023-01-09 onward**.
    * **Date-time-based**: If executed on **2023-01-05 at 18:00:00**, “After 3 Days” refers to **2023-01-08 18:00:01 onward**.
  * **Specific Month (Any Year)**
    * Includes options for **This Month, Last Month, Next Month, and January – December**.
    * Searches within a **100-year past to 30-year future** range.

### **Journey Triggers & Segmentation Conditions**

* New **date and date-time-based conditions** are now available for **triggering journeys and audience segmentation** when selecting custom attributes.
  * **Specific Date**
    * The filtering was previously supported for **date attributes**, now it has been extended to **date-time attributes**.
    * Selecting **2023-01-05** covers **2023-01-05 00:00:00 – 2023-01-05 23:59:59**.
  * **Today**
    * If executed on **2023-01-05 at 18:00:00**, “Today” refers to **2023-01-05 00:00:00 – 2023-01-05 23:59:59**.
  * **Past N Days**
    * If executed on **2023-01-05 at 18:00:00**, “1 day ago means” refers to **2023-01-04 00:00:00 – 2023-01-04 23:59:59**.
  * **N Days Later**
    * If executed on **2023-01-05 at 18:00:00**, “Next 1 Day” refers to **2023-01-06 00:00:00 – 2023-01-06 23:59:59**.
  * **Within the Next N Days**
    * **Date-based**: If executed on **2023-01-05**, “After 3 Days” refers to **2023-01-05 – 2023-01-08**.
    * **Date-time-based**: If executed on **2023-01-05 at 18:00:00**, “After 3 Days” refers to **2023-01-05 18:00:00 – 2023-01-08 18:00:00**.
  * **After the Next N Days**
    * **Date-based**: If executed on **2023-01-05**, “After 3 Days” refers to **2023-01-09 onward**.
    * **Date-time-based**: If executed on **2023-01-05 at 18:00:00**, “After 3 Days” refers to **2023-01-08 18:00:01 onward**.
  * **Specific Month (Any Year)**
    * Includes options for **This Month, Last Month, Next Month, and January – December**.
    * Searches within a **100-year past to 30-year future** range.

## **Bot Builder 2.0: New Variables & LINE Support**

ℹ️ Bot Builder 2.0 is expanding support for all channels. It’s currently available on Webchat, Facebook, Instagram, and LINE. Please contact your customer support representative for early access.

### **LINE Supported Features in Bot Builder 2.0**

* Creating and editing **LINE chatbots** directly within the platform.
* **Card Editing Improvements:**
  * **Text Message Box**: Now supports **variables** and **emojis**.
  * **URL Buttons**: Allows **variable insertion**.
  * **Enhancements for Rich Menu and Receipt Modules:**
    * Added **“Add New”** button.
    * **Searching by name** is now supported.
    * **View configuration details:**
      * **Rich Menu**: Displays action settings for each block.
      * **Receipt Module**: Shows event time settings.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FRCy6TNUQr4ci6lkoHdR7%2Fimage%20-%202025-02-17T144331.673%20(1).png?alt=media&amp;token=c02a9cf8-01d5-403a-9172-9c0a78283918" alt=""><figcaption></figcaption></figure>

### **New Variable Support: Branch Code & Salesperson Code**

You can now insert **Branch Code** and **Salesperson Code** variables into URLs and text message boxes in the Bot Builder. These values will automatically be replaced with the corresponding details for each contact when sent.

* **Location code** (Store branch code)：{{system:agent\_location\_code}}
* **Staff ID** (Salesperson Code)：{{system:agent\_employee\_code}}

## **LINE Chat to Order: Order Notification Settings Are Now Available!**

🙌🏻 **Tiers:** Requires activation of the **LINE Chat to Order** module.

📍 **Feature Navigation**: [Conversation 2.0](https://console.omnichat.ai/conversation)

Order notifications help **automatically inform customers** when an order is created or its status changes.

### **LINE Chat to Order: Before Enabling the Order Notifications**

If the team has not yet enabled the feature, a “Enable Settings” button will be displayed.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FGACFuSv6AsvJkD82CIph%2FScreenshot%202025-02-17%20at%2011.56.26%E2%80%AFAM.png?alt=media&amp;token=77a38d77-f693-4e53-b8a2-e34452f286ec" alt=""><figcaption></figcaption></figure>

### LINE Chat to Order: Auto-Generated Notification Templates for 8 Order Statuses

Once notifications are enabled, the system will automatically generate notification templates for the following eight order statuses, based on the team’s language settings:Pending (Cannot be disabled)Order ConfirmedShippedReady for PickupCompletedCancelledReturnedThe Pending notification must remain enabled, while the other notifications can be toggled on or off based on your needs.<br>

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FX2RUo5hnR2D94zQuAqQW%2FScreenshot%202025-02-17%20at%2011.58.11%E2%80%AFAM.png?alt=media&amp;token=6c074c02-10dd-40d6-aacb-7b88f901f413" alt=""><figcaption></figcaption></figure>

## **Single Account, Single User Policy Enforcement (Effective March 19, 2025)**

To enhance platform security and ensure proper account usage, each **Omnichat user account** is intended for **a single user only**. However, we have identified cases where accounts are being shared across multiple locations.

Starting **March 19, 2025**, the following changes will take effect:

* **Each account will allow only one active user session.**
* **Simultaneous login is permitted for one browser + one mobile app** (iOS/iPadOS/Android).
* If logging in from another device, the system will prompt you to confirm and log out of the previous session.

This update ensures a **fair and seamless experience** for all users.

If you have any questions, feel free to reach out to us!