Feb 4, 2026

Chatbot & Omni AI Now Available on Webchat

⭐ Omni AI now supports Webchat. When creating a new chatbot and selecting applicable platforms such as Webchat, Facebook, Instagram, or LINE, you can add the AI Agent Card to your flow and deliver AI powered customer support across multiple channels from a single setup.

Search Function Now Added To Sidebar

⭐ A new search feature is now available in the sidebar, allowing users to quickly find specific pages by name and navigate the system more efficiently, especially when working with larger setups.

Manage Your Tags with Categories

💡 What’s new Category Management makes it easier to organise and maintain your tags, helping teams keep data structured and easier to manage as tag volumes grow.

⭐ Key features

• View all tag categories in one place, automatically sorted by creation time with the newest shown first

• Add new categories quickly from the top right corner

• Edit or delete category names to keep your tag structure clean and up to date

• Entry: Social CDP > Tag > More > Category Management

Japanese Language Support Now Available

⭐ To support businesses expanding into the Japanese market, Japanese language support is now available across both admin and customer-facing experiences.

Customer-Facing Coverage

Japanese is now supported in key customer interaction touchpoints:

• Website chat widget

• Message content in membership card dynamic links

• Coupon redemption button text

This ensures a more localized and consistent experience for Japanese users.

Admin Coverage

• Full Japanese language support across the Omnichat admin interface

Enabling internal teams (e.g. Japan market operations or support teams) to use the platform more efficiently.