> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/release-note/dec-11-2024.md).

# Dec 11, 2024

Hello, dear Omnichat users!

Here are our latest feature updates:

1. [**New Audience Filtering Options**: ](#new-audience-filtering-options-opened-read-and-clicked-broadcast-messages)Now you can track and filter opened, read, and clicked broadcast messages.
2. [**OMO**:](#omo-supporting-sales-representative-binding-update-webhook) Now supporting Webhook notifications when sales agent bindings are updated.
3. [**Coupons**: ](#coupons-supporting-serial-number-display-setting)Added a setting to display coupon serial numbers.

## New Audience Filtering Options: Opened, Read, and Clicked Broadcast Messages

🙌🏻 **Tier:** Marketing plan and above

Want to filter customers or define audiences based on whether they have opened or clicked on broadcast messages? Now you can do it with Omnichat.

<table><thead><tr><th width="155"></th><th width="208">Opened</th><th>Read</th><th>Clicked</th></tr></thead><tbody><tr><td>Supported Channels</td><td>LINE</td><td>WhatsApp、Facebook</td><td>LINE、WhatsApp、Facebook</td></tr><tr><td>Supported Filtering Options</td><td><ul><li>Opened specific broadcasts</li><li>Not opened any broadcast</li><li>Not opened specific broadcasts</li></ul></td><td><ul><li>Read any broadcast</li><li>Read specific broadcasts</li><li>Not read any broadcast</li><li>Not read specific broadcasts</li></ul></td><td><ul><li>Clicked any broadcast</li><li>Clicked specific broadcasts</li><li>Not clicked any broadcast</li><li>Not clicked specific broadcasts</li></ul></td></tr></tbody></table>

Currently, these broadcast interaction filtering conditions are supported in audience management, broadcast condition settings, and social contact searches. In the future, they will also be available for segmentation in customer journeys.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FXu8X5a4IftUYwadppmY5%2F%E6%88%AA%E5%9C%96%202024-12-03%20%E4%B8%8A%E5%8D%889.51.20.png?alt=media&amp;token=e2cc8492-611c-42a2-85b1-a225f8f6833b" alt=""><figcaption><p>Filtering broadcast audiences based on whether customers have opened specific broadcasts.</p></figcaption></figure>

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FGiOa4xYSHCRK29JhgCU3%2Fimage%20-%202024-12-13T155015.457.png?alt=media&amp;token=e8d4f093-147f-4eb3-b8fd-b3846fbdb0e5" alt=""><figcaption><p>Filtering broadcast audiences based on whether customers have clicked on specific broadcasts.</p></figcaption></figure>

💡 To use this feature, please contact customer support for activation.

## OMO: Supporting Sales Representative Binding Update Webhook

🙌🏻 Tiers: OMO Sales API

📍 Feature Navigation：Developer Center > [Webhook Settings](https://console.omnichat.ai/webhook-setting)

Would you like to automatically update your ERP or CRM systems whenever a customer completes, updates, or removes OMO binding?

We now support this API!

Whenever there is an update to the OMO binding information for a contact, a Webhook notification will be sent in real time.

* **Events that trigger** this Webhook notification:
  * Customer completes OMO binding:
    * Keyword auto-assign → Assignment criteria meet sales role conditions.
    * Triggering chatbot keyword auto-assign card (only WhatsApp).
    * QR code generated by a team member for sales personnel was scanned for binding.
  * Conversation → Transfer the conversation to a sales role for follow-up.
  * Team Members > Actions > Edit Contact Binding.
* Events that **do not trigger** this Webhook notification:
  * Importing OMO binding data.
  * Data sync from 91 APP causing binding overrides (only LINE).

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FTM9MeuHm5ewgakw9FHQ1%2Fimage%20-%202024-12-13T155134.439.png?alt=media&amp;token=35a2dbce-5cc0-498f-ae94-d2173243d4dc" alt=""><figcaption></figcaption></figure>

## **Coupons: Supporting Serial Number Display Setting**

🙌🏻 **Tiers:** Coupon Module

📍 **Feature Navigation:** [Coupon Management](https://console.omnichat.ai/coupon-management)

A new “Display Serial Number” toggle has been added to the coupon module. Now, you can choose whether to display the serial number directly on the coupon redemption screen.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F0W9UTTfDKqXJZPMyuCt1%2Fimage%20-%202024-12-13T151219.704.png?alt=media&amp;token=4cc683c1-b5f0-47cd-a975-6e306e25a70e" alt=""><figcaption></figcaption></figure>