Dec 11, 2024

Hello, dear Omnichat users!

Here are our latest feature updates:

1. New Audience Filtering Options: Now you can track and filter opened, read, and clicked broadcast messages.

2. OMO: Now supporting Webhook notifications when sales agent bindings are updated.

3. Coupons: Added a setting to display coupon serial numbers.

New Audience Filtering Options: Opened, Read, and Clicked Broadcast Messages

🙌🏻 Tier: Marketing plan and above

Want to filter customers or define audiences based on whether they have opened or clicked on broadcast messages? Now you can do it with Omnichat.

	Opened	Read	Clicked
Supported Channels	LINE	WhatsApp、Facebook	LINE、WhatsApp、Facebook
Supported Filtering Options	Opened specific broadcasts Not opened any broadcast Not opened specific broadcasts	Read any broadcast Read specific broadcasts Not read any broadcast Not read specific broadcasts	Clicked any broadcast Clicked specific broadcasts Not clicked any broadcast Not clicked specific broadcasts

Currently, these broadcast interaction filtering conditions are supported in audience management, broadcast condition settings, and social contact searches. In the future, they will also be available for segmentation in customer journeys.

Filtering broadcast audiences based on whether customers have opened specific broadcasts.

Filtering broadcast audiences based on whether customers have clicked on specific broadcasts.

💡 To use this feature, please contact customer support for activation.

OMO: Supporting Sales Representative Binding Update Webhook

🙌🏻 Tiers: OMO Sales API

📍 Feature Navigation：Developer Center > Webhook Settings

Would you like to automatically update your ERP or CRM systems whenever a customer completes, updates, or removes OMO binding?

We now support this API!

Whenever there is an update to the OMO binding information for a contact, a Webhook notification will be sent in real time.

• Events that trigger this Webhook notification:

  • Customer completes OMO binding:

    • Keyword auto-assign → Assignment criteria meet sales role conditions.

    • Triggering chatbot keyword auto-assign card (only WhatsApp).

    • QR code generated by a team member for sales personnel was scanned for binding.

  • Conversation → Transfer the conversation to a sales role for follow-up.

  • Team Members > Actions > Edit Contact Binding.

• Events that do not trigger this Webhook notification:

  • Importing OMO binding data.

  • Data sync from 91 APP causing binding overrides (only LINE).

Coupons: Supporting Serial Number Display Setting

🙌🏻 Tiers: Coupon Module

📍 Feature Navigation: Coupon Management

A new “Display Serial Number” toggle has been added to the coupon module. Now, you can choose whether to display the serial number directly on the coupon redemption screen.