Dec 10, 2025

Channel Contacts : Supports bulk updates to subscription status and bulk deletion of contacts

Managing large volumes of contacts is now more efficient than ever! You can now update subscription statuses and delete contacts in bulk directly from Channel Contacts, significantly reducing repetitive manual work.

Supports bulk updates to subscription status

• Selected contacts can be updated in one action to either Resubscribed or Unsubscribed.

• When selecting Select All, the actual contacts updated will be based on the latest results at the time the action is executed.

If Omnichat Webhooks (customer/channel_subscribe, customer/channel_unsubscribe) are configured, webhook events will be sent automatically when changes occur:

During bulk processing, you can still perform Delete Contacts or Export actions at the same time.

When re-subscribing a contact, the system does not check whether the customer has previously blocked the channel, and the subscription will still be completed successfully.

Support bulk contact deletion (Administrator only)

• Selected contacts can be deleted in a single action.

• Only Administrator have permission to delete contacts.

• To confirm deletion, you must enter DELETE in all capital letters.

• Deleting a contact will remove both the Channel User and all related conversation records.

Deleted data is permanently removed and cannot be recovered. Please confirm carefully before proceeding.