Aug 20, 2025

Hello, dear Omnichat users!

Here are our latest feature updates:

1. Now we support Co-existence with WhatsApp Business App

2. Now you can send files via LINE Official Account

Co-existence for WhatsApp Business App

Add-On Required: WhatsApp Business App Coexistence Module

Want to connect the same phone number to Omnichat and still use the WhatsApp Business App?

The feature you’ve been waiting for — Co-existence for WhatsApp Business App — is now live!

By purchasing and enabling this module, you can connect a WhatsApp Business App account when setting up your WhatsApp channel. After connecting:

• You can send messages via Cloud API directly from the Omnichat system.

• You can continue sending messages to customers from the WhatsApp Business App.

• Messages sent via the WhatsApp Business App will also sync to the Omnichat backend.

ℹ️ Broadcasting via WhatsApp Business App is not supported after connection.

ℹ️ Messages sent before the connection will not be synced to Omnichat after setup.

If you're interested in Co-existence for WhatsApp Business App, please contact your account representative!

You Can Now Send Files via LINE Official Account

Omnichat now supports sending files to customers through your connected LINE Official Account!

Details:

• File size limit: Up to 64MB

• Supported file types: Most common file formats are supported. However, files with extensions like .exe or those flagged by LINE as illegal or dangerous will be blocked.

• File expiration: Files are valid for 30 days from the time they are sent. After expiration, the file will no longer be accessible or downloadable.

• Language: The language of the file message sent to the customer will follow your team’s language setting.