Apr 30, 2025
Hello, dear Omnichat users!
Here are our latest feature updates:
Tag Management: Now supports tag expiration—expired tags will be automatically deleted.
FB / IG Comment Reply 2.0: Upgraded and officially launched.
91APP OMO Binding Upgrade: Now supports one-tap referral syncing from the app to your LINE Official Account.
Tag Management: You can Set an Expiration Time for Tags and They Will Be automatically removed
Would you like your tags to automatically expire after a specific time from when they are applied to a customer?
Customer actions like viewing the cart or visiting the checkout page are often time-sensitive, and this feature allows you set a specific timeframe to automatically remove related customer tags.
Starting from today, you can set time-limited tags directly on Omnichat.
When creating a new tag in Tag Management, you can now choose:
Permanent
Time-limited: Once a tag is applied to a contact, it will automatically be removed when the time limit is reached. All instances of the same tag (even if applied multiple times) will be removed upon expiry.
CDP plans: Max time limit is 365 days
Non-CDP plans: Max time limit is 90 days
If a tag is reapplied to the same contact, the expiration date resets.
Example: Tag Tag_A is set to expire in 30 days
May 20 – Mr. Lee is tagged with Tag_A
Scheduled for deletion on June 19 at 11:59 PM (UTC+8)
June 1 – Mr. Lee is tagged with Tag_A again
New deletion date: July 1 at 11:59 PM (UTC+8)
June 28 – Mr. Lee is tagged again
New deletion date: July 28 at 11:59 PM (UTC+8)
July 28 at 11:59 PM (UTC+8) – Tag_A and all 3 tagging records are deleted
Editing Tag Expiry
Switching from Permanent to Time-limited
Requires re-tagging to activate the countdown
Shortening the time limit
If a tag’s last application time has already exceeded the new time limit (as of daily check at UTC+8 23:59), the system will delete it from the contact
Limitations
Time-limited tags are not supported for website visitors
Visitors are defined as users with no social profile, member ID, phone number, or email in Webchat.
FB / IG Comment Reply 2.0 Is Now Live
We have released FB / IG Comment Reply 2.0—with a refreshed interface and upgraded functionalities:
Settings Page
Facebook now supports selecting Reels (short videos)
Instagram now supports ad posts across all post types
Customer Side
Now supports triggering auto-replies from second and third-level comment threads
91APP OMO: Sync Binding from App to LINE OA
A brand new binding method is now live!
You no longer need customers to scan two QR codes to complete the 91APP salesperson binding for Omnichat’s LINE OMO.
Now you can directly sync the user from the 91APP mobile app to the connected LINE Official Account.
Other Improvements
Conversation 2.0: Drag Images from Chat to Save
Do you need to save images your customers send?
With Conversation 2.0, you can now drag and drop images directly from the chat to your desktop to save them instantly.
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