Apr 1, 2025
Hello, dear Omnichat users!
Here are our latest feature updates:
Conversation 2.0: Added keyboard shortcuts for Saved Replies and Transaction Links
WhatsApp Flows: Now supports saving responses to custom attributes and system fields (e.g. Email)
WhatsApp Commerce (Chat-to-Order): You can now create orders directly on the Omnichat admin panel
Conversation 2.0 | Keyboard Shortcuts for Quick Access to Saved Replies & Transaction Links
Do you frequently use Saved Replies or Transaction Links during conversations?
Now you can boost your workflow efficiency with handy keyboard shortcuts!
For Windows:
Press Alt + R to open the Saved Replies menu
Press Alt + L to open the Transaction Links menu
For Mac:
Press Control (⌃) + R to open the Saved Replies menu
Press Control (⌃) + L to open the Transaction Links menu
Can’t remember the shortcut?
No worries—just hover your mouse over the icon, and the shortcut will be displayed as a tooltip.
WhatsApp Flows: You Can Save the Responses to Custom Attributes or System Fields
🙌🏻 Tiers: Users with the WhatsApp Flows Module enabled
📍 Feature Navigation: Channels > WhatsApp Flows
Now with WhatsApp Flows integrated into Omnichat, you can do more than just triggering actions like tagging or sending messages after a customer fills the WhatsApp form (WhatsApp Flow) — you can also store their responses directly into custom attributes or system fields (such as name, email, etc.)
Supported Components for Saving the Response
The following WhatsApp Flow component types support saving responses:
TextInput (only when input-type is set to "email" the data can be saved to the Email system field).
TextArea
RadioButtonsGroup
OptIn
Dropdown
DatePicker
CalendarPicker
PhotoPicker (Supports saving the photo URL into a text-type custom attribute)
DocumentPicker (Supports saving the document URL into a text-type custom attribute)
WhatsApp Commerce (chat-to-order): Now Available on Web
🙌🏻 Tiers: Users with the WhatsApp Commerce Module enabled
You can now create orders directly from conversations on the web version of Omnichat.
Supported Roles:
Admin
Sales Manager
Salesperson
Supported Channels:
WhatsApp
LINE
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