> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/webchat-setting.md).

# Webchat Plugin Setting

Customise your webchat plugin by the following settings

## Toggle switch on (green) - plugin is active

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FeUVCSbaGBBa03ZDqGZTq%2Fimage.png?alt=media\&token=5f938f4d-74d9-4e71-b949-51ee6d49f43c)

### Opening Hour and Closing Display Message

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FacIH02OBeieo5s0tGIRP%2FPasted_Image_20_5_2022__5_34_PM.png?alt=media\&token=2e427c29-5da4-4337-a4ee-45a518837339)

* Timeline
  * Drag and drop the the website plug-in opening and closing time
* Shop closing hour display message
  * Away message to notify your customer
  * Click "Edit" to save your changes

＊If you turn off Webchat plugin, **Closing Hour Display Message** will not be shown.

![Left: Opening Hour | Right: Closed Hour](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FZDKAahhHv9c0KU9P9vmG%2FScreenshot%202022-05-20%20at%205.58.25%20PM.png?alt=media\&token=4ad6a1d7-d0ce-4bb9-bd56-895bb1bebdb1)

### Welcome Message

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQfnF8wDMFxiMYkCei%2F-MEQpelLtaMCb2P2F5L9%2Fimage.png?alt=media\&token=f50db2a9-810e-4625-b775-fd45d65253ff)

#### Pop-up welcome message

{% tabs %}
{% tab title="On" %}

* It is the first message when customer visit your website, popping up on top of the webchat plugin icon
* If you have deployed a chatbot, welcome message will not be shown

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQfnF8wDMFxiMYkCei%2F-MEQsCIGyOvTPz6Fozo1%2Fimage.png?alt=media\&token=201beaec-d748-41e2-9a82-21ad6c23cde7)
{% endtab %}

{% tab title="Off" %}

* No pop-up message will be shown when customer visit your website
* Customer can only see welcome message after clicking the website chat plugin

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQfnF8wDMFxiMYkCei%2F-MEQp1ndGsvjfBbnbANp%2Fimage.png?alt=media\&token=1ec9d144-a944-474e-aa66-ae12ac15439d)
{% endtab %}
{% endtabs %}

＊The display sequence of the first message: **Remarketing Messages ＞ Bot Builder ＞ Welcome message**

{% hint style="info" %}

#### If you deploy a welcome message block to website chat via bot builder, welcome message will not be sent out again

For bot builder setup, please check[ **DIY Chatbot**](/en/features/marketing/chatbot-builder.md)
{% endhint %}

{% hint style="info" %}

#### If a remarketing messages is triggered before the above welcome message, welcome message will not be sent out again

For marketing automation and remarketing messages setup, please check [**Remarketing Messages**](/en/features/marketing-automation/remarketing.md)
{% endhint %}

### Team Auto Reply

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQfnF8wDMFxiMYkCei%2F-MEQrES098xdzJV03j7n%2Fimage.png?alt=media\&token=77800287-385a-4138-8d15-a7d057accd7a)

* For open Live Chat cases, you can set Team Auto Reply to respond to customers

{% hint style="info" %}

#### If a chat bot is deployed to website chat, Team Auto Reply will not be sent out.

{% endhint %}

### Close Case Auto Reply

![結束事件自動回覆設定](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MfVrhO92XrlvXDBc_Fh%2F-MfVvn_ddt2UcCUo_zWg%2F%E6%88%AA%E5%9C%96%202021-07-26%20%E4%B8%8A%E5%8D%8811.49.16.png?alt=media\&token=b8132b8d-bdd9-43a4-9bf5-965ae8948b36)

* A template message will be sent by the system automatically when your team clicks "Close Case" and customer will be notified of the case status.

![結束事件按鈕](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MfVrhO92XrlvXDBc_Fh%2F-MfVvrnfaqqSRU_eFT2q%2F%E6%88%AA%E5%9C%96%202021-07-26%20%E4%B8%8A%E5%8D%8811.46.31.png?alt=media\&token=2a30b54e-ef1d-4c96-8018-01b4bdc2d09b)

### Offline Email Notification

* When this feature is on, customers will be asked to provide email address and fill in the fields during the first conversation

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQfnF8wDMFxiMYkCei%2F-MEQrPned7Tvpj9dA6yg%2Fimage.png?alt=media\&token=af9902e1-d2ab-4d2e-8af6-84eccc53b9f3)

* Reminder 1 : If the customer simply sent out their email address by text message instead of filling the email address in the input box, CS agent can copy the email and help them to put in Customer Information
* Reminder 2：The display language of Offline Email Notification is based on the plugin language but not the browser language used by customers.

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQfnF8wDMFxiMYkCei%2F-MEQrtlqzEXKCulHqkmL%2Fimage.png?alt=media\&token=1731b32b-a6ab-413d-bfa4-5b66af63c4c4)

* If the customer provides the email address and s/he goes "offline", messages from CS agent will be sent via email

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-LeoI9AwLTRYzyBxDqSa%2F-LeoMXJZRLJWVvWnjUIp%2FScreen%20Shot%202019-05-14%20at%2011.23.09%20AM.png?alt=media\&token=6c6b16e8-b257-4a75-a437-579b32a479f4)

### Live Customer Service

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQsYyqHC7XWXR5pC23%2F-MEQvw2DKS8T6EvYgpTj%2Fimage.png?alt=media\&token=7d889bd4-8a0c-4f10-b0d2-f80e4249d28d)

{% tabs %}
{% tab title="On" %}

* When the customer visits the website, a "reply to" message box will be displayed in the website plug-in, letting customers know they can talk to CS agent directly using website chat

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQfnF8wDMFxiMYkCei%2F-MEQsCIGyOvTPz6Fozo1%2Fimage.png?alt=media\&token=201beaec-d748-41e2-9a82-21ad6c23cde7)

* Bottom of the chatroom will show:網站插件的對話視窗最下方會出現
  * Send image
  * Text input box
  * Send emoji:blush:

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQsYyqHC7XWXR5pC23%2F-MEQuQxsiO5JWCrhRXZr%2Fimage.png?alt=media\&token=16e7b47d-fc0f-4c11-9bc6-768f735bd4c1)
{% endtab %}

{% tab title="Off" %}

* This is suitable for team which doesn't have live agents but make good use of chatbots
* System will disable Live Customer Service feature during closing hours to prevent customer ask questions
* But customers can still interact with businesses via chatbots
  {% endtab %}
  {% endtabs %}

### Disabled Live Customer Service automatically during closing hours

When this feature is on, system will disable Live Customer Service feature (chatroom will not be shown) during closing hours to prevent customers from sending new inquiries.

You can setup **Shop closing hour display message** to guide your customers to reach out via other channels.

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MfVrhO92XrlvXDBc_Fh%2F-MfVxv1-w3_Xu7TTYzwu%2F%E6%88%AA%E5%9C%96%202021-07-26%20%E4%B8%8A%E5%8D%8811.59.11.png?alt=media\&token=7b51412e-1d7e-4c39-9e9d-c0f448c53926)

{% hint style="info" %}

#### "Live Customer Service" **feature needs to be enabled in order to use** "Disabled Live Customer Service automatically during closing hours"

{% endhint %}

## Disable Live Customer Service

* the interface when Live Customer Service is on (left) or off (right)

![Live Customer Service is On vs. Live Customer Service is Off](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-MEQw-QtHTc1w53eFMjw%2F-MEQxNGRiGIGBSUp50Io%2Fimage.png?alt=media\&token=fedd7ac1-0b1c-40ab-ace3-0e67526f1cf2)

* About pop-up windows
  * In most of the scenarios, when the website plugin is not enabled, "Chatbot" and "Welcome message" will not appear or pop up.
  * The only type of pop-up message is "Remarketing Messages" .