> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/tong-xun-qu-dao/automated-messages/welcome-message.md).

# Welcome Message

When a customer contacts you for the first time through Facebook Messenger, LINE, WhatsApp, Instagram, or the Website Chat Plugin, a Welcome Message will be sent automatically.

## How to setup

Go to **Channels > Frequently Used Messages > Welcome Message**

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fz4GTfipx77rypY3LAtmc%2F%E8%9E%A2%E5%B9%95%E5%BF%AB%E7%85%A7%202023-07-05%20%E6%96%BC%2017.16.03%20%E4%B8%8B%E5%8D%88.png?alt=media&amp;token=6950644b-7b71-4a9d-95f4-4aea01ab7b03" alt=""><figcaption></figcaption></figure>

1. Choose the connect page/account (e.g. Facebook Page, LINE Official Account, Instagram Business Account or WhatsApp phone number)
2. Switch on
3. Click "Edit Message" to make changes. You can choose to use text or message block. You can use customer name in message

{% hint style="danger" %}
For Instagram ＆ WhatsApp, you can only use text message as Welcome Message. If you would like to use Message Block as a Welcome Message, please go to Keyword Autoreply to set it up.
{% endhint %}

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FZSFY3by2FV03R8s7liRf%2F%E6%88%AA%E5%9C%96%202026-03-13%20%E4%B8%AD%E5%8D%8812.46.07.png?alt=media&amp;token=7206d756-9f4b-4c56-b95b-70c95459b32f" alt=""><figcaption></figcaption></figure>

## How to trigger

### Facebook Messenger

When customers click "**Get Started / 開始使用"**, welcome message will be sent out.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fh7UNIIxZozFOzMIKqEFC%2F763DE89C-C7C1-450C-BAEF-95A7BA0A14BB.png?alt=media&amp;token=18326793-e7b4-4c8d-a5f9-d140321e95ce" alt=""><figcaption></figcaption></figure>

### Instagram

When a customer sends a message to your **Instagram account for the first time**, a **Welcome Message** will be sent automatically.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fq6ZOa649pg41k61m0Uo8%2Fimage.png?alt=media&amp;token=0d937060-4529-4837-93ce-c9630f6c2e60" alt=""><figcaption></figcaption></figure>

### LINE

After adding friends, "Welcome Message" will be sent out automatically.

If you would like to confirm how the "Welcome Message" looks like, you can block the user temporarily and unblock to trigger the message again.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FSv5H6lID3XJ3Bcqe4mEM%2F%E6%88%AA%E5%9C%96%202023-07-05%20%E4%B8%8B%E5%8D%885.25.33.png?alt=media&amp;token=5f8d2562-3da8-4b0d-906c-72bfbd231ba3" alt=""><figcaption></figcaption></figure>

### WhatsApp

A "Welcome Message" will be sent automatically when your customer sends a message to your WhatsApp Business account for the first time

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FYqBq9h6xbdbiS7iG00fY%2F%E6%88%AA%E5%9C%96%202023-07-05%20%E4%B8%8B%E5%8D%885.19.35.png?alt=media&amp;token=d6c52e4d-0cf1-46cb-b676-2212a77e2c97" alt=""><figcaption></figcaption></figure>

### Webchat

When a visitor enters your website for the first time, a default first message will be shown in the chat. You may also configure a bot module to reply instead.

{% hint style="info" %}
**Message Display Priority: Remarketing Messages > Welcome Message**\
\
If a **Remarketing Messages** is triggered by the website URL, the **Welcome Message will not appear**. Instead, the **Remarketing Messages** will be displayed.

For instructions on how to configure the **Remarketing Messages**, please refer to the [**Remarketing Messages**](/en/features/marketing-automation/remarketing-messages-2.0/remarketing-messages-set-up.md) page.
{% endhint %}

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FcfMDBc3GIrMZZfUSqAxi%2F%E6%88%AA%E5%9C%96%202026-03-13%20%E4%B8%AD%E5%8D%8812.37.20.png?alt=media&amp;token=862a7c74-443b-4212-b571-36442a1aedb6" alt=""><figcaption></figcaption></figure>

#### Pop-up Welcome Message

* **Enabled**

  * When a visitor enters the website, the **Welcome Message will appear above the chat plugin**.

  <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fi03NRkRlmW1XIGjuFlXJ%2F%E6%88%AA%E5%9C%96%202026-03-25%20%E4%B8%8A%E5%8D%8811.26.02.png?alt=media&amp;token=e3bab738-7e61-4797-b055-ffc935ada118" alt=""><figcaption></figcaption></figure>

  * The Welcome Message will also become the **first message in the conversation**.
* **Disabled**

  * When a visitor enters the website, the **Welcome Message will not appear as a pop-up**.

  <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FX34SyUdJ87TSpynYMmtu%2F%E6%88%AA%E5%9C%96%202026-03-25%20%E4%B8%8A%E5%8D%8811.26.11.png?alt=media&amp;token=abc3add0-4eae-432f-ac11-4b955394c196" alt=""><figcaption></figcaption></figure>

  * However, after opening the chat plugin, the **Welcome Message will still appear as the first message in the conversation**.

  <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FxYMBZ71qbnds1nAmJ952%2Fimage.png?alt=media&amp;token=32a8a0dc-5b4b-4fcf-a552-fe036e6447d1" alt=""><figcaption></figcaption></figure>