> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/tong-ji-biao/whatsapp-message-report.md).

# WhatsApp Message Report

The feature supports only the client who is using WABA Business API.

WhatsApp Conversation Report shows the below information:

* Region
* Date Range
* Conversation types
* Approximate Charges

{% hint style="info" %}
Reminder: Approximate Charges are for your reference. Please take a look at the monthly invoice to get actual charges.
{% endhint %}

### Time period

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FWiMlVVA8RBwwYLy36jS6%2F%E6%88%AA%E5%9C%96%202023-06-12%20%E4%B8%8A%E5%8D%8810.57.29.png?alt=media&amp;token=76b2f951-53f7-4762-8639-2d9358f05b75" alt=""><figcaption></figcaption></figure>

* The entire page's data will be refreshed when you search for a new period.
* The data is refreshed per hour.
* You can select one of the WABA accounts if you integrated multiple ones.
* The data will be refreshed per hour
* You can select specific area: All area, Asia, Non Asia
* If you have integrated multiple WABA, you can select the one you want to check

### Left side Conversation Report

<div align="left"><figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FF3aS0IyhVrzJR2zjN9e6%2F%E6%88%AA%E5%9C%96%202023-06-12%20%E4%B8%8A%E5%8D%8811.17.10.png?alt=media&amp;token=88bff0b1-2dd4-48b4-8195-852a7871c2f9" alt="" width="181"><figcaption></figcaption></figure> <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FmHLESTcyMSBxwdC5vQiX%2F%E6%88%AA%E5%9C%96%202023-06-14%20%E4%B8%8B%E5%8D%882.34.46.png?alt=media&amp;token=19807e93-8b76-46ea-a1d8-06704406a9a1" alt="" width="181"><figcaption></figcaption></figure> <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FIhhGpLbW0WIj8q84Gf7M%2F%E6%88%AA%E5%9C%96%202023-06-14%20%E4%B8%8B%E5%8D%882.36.34.png?alt=media&amp;token=77222a0c-10fc-42c3-a096-cd558e013904" alt="" width="182"><figcaption></figcaption></figure> <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FZzyg5FySRzddq2uKFen1%2F%E6%88%AA%E5%9C%96%202023-06-14%20%E4%B8%8B%E5%8D%882.38.05.png?alt=media&amp;token=87ad3e3c-0fd8-490b-bcf9-5df1dd6e93ff" alt="" width="184"><figcaption></figcaption></figure></div>

Effective 1 June 2023, the pricing scheme of WhatsApp Business API will be updated, from the previous 2 types to 4 types. Utility / Authentication / Marketing and Service Conversation. Meta officials charged different pricing for each type of conversation. Please take a look at this article to get more information.

Different type of conversation has different pricing rate, please refer to this [article](https://blog-hk.omnichat.ai/en/whatsapp-business-api-pricing-2023-en/).

* Free Tier conversation: Each WABA account has 1000 user-initiated conversations per month. The number of WABA accounts is separate.
* Free Entry Point Conversation: This means when the customers send messages via CTA buttons on the Ad post which direct to WhatsApp or Facebook Fan Page the first time. Both free tier and entry point conversation amounts will refresh on the 1st of every month.
* Approximate Charges: This means the total amount of four types of conversation.

{% hint style="info" %}
Free entry point conversations can only be ‘User-initiated’, and only the first conversation initiated from the entry point is free, and conversations afterwards will be charged.
{% endhint %}

* Paid conversations: Include Utility conversations, Authentication conversations, Marketing conversations and Service conversations
* Approximate charges: It will calculate the total amount of four type conversations type

### Right side Conversation Report

Download the CSV file to get the following report as below.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FFYmZnyZJdYqObxYA9LEF%2F%E6%88%AA%E5%9C%96%202023-06-14%20%E4%B8%8B%E5%8D%883.55.13.png?alt=media&amp;token=5b6d2170-5843-43d3-9383-d08c4d4fe3b1" alt=""><figcaption></figcaption></figure>

The file include: Date, phone number, Country Type, Country Code, Initiated by, Conversation Type, Conversation Category, Number of Conversations, Charges

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FxULGqSuxTKoIN6HMk5mL%2F%E6%88%AA%E5%9C%96%202023-06-14%20%E4%B8%8B%E5%8D%883.59.58.png?alt=media&amp;token=a04db374-9ebf-4a6f-bcfb-0e787b243be7" alt=""><figcaption></figcaption></figure>

* (Business-initiated): Utility Conversations（Blue line）
* (Business-initiated): Authentication Conversations（Purple line）
* (Business-initiated): Marketing Conversations（Green line）
* (User-initiated): Service Conversations（Orange line）

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FmWTwqzeW4cFtY8VQzYMG%2F%E6%88%AA%E5%9C%96%202023-06-14%20%E4%B8%8B%E5%8D%884.04.10.png?alt=media&amp;token=b15b5a7a-eb09-4963-ae86-93f972e6595c" alt=""><figcaption></figcaption></figure>

* Free tier conversations (Blue line): 1,000 free user-initiated conversations each month
* Free entry point conversations (Purple line): Customers open WhatsApp conversations by Click to WhatsApp' Facebook or Instagram ads, or Call-to-Action button on Facebook page

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F0f9yZ21iDI4YYFHMBO7z%2F%E6%88%AA%E5%9C%96%202023-06-14%20%E4%B8%8B%E5%8D%884.10.07.png?alt=media&amp;token=6952e29b-6a05-4211-8b0c-ac1f6df5e649" alt=""><figcaption></figcaption></figure>

* Paid conversations: Include the total amount of Utility conversations, Authentication conversations, Marketing conversations and Service conversations
* Fee: The currency will be presented based on the region the merchant is located (Pink line)