Chatbot Binding（URL Binding）

Except for using the Web tracking plugin "Identity binding" or "Abandoned cart remarketing", there are some ways for customers to complete the binding of FB Messenger / LINE/ WhatsApp on the website.

How to complete Chatbot button binding?

When customers click the Chatbot button which links to the official website URL, the customers can be bound with the opened browser

For example, if the customer clicks the LINE official account's Chatbot button and uses the LINE built-in browser to open the link, LINE identity and LINE built-in browser will be bound.

Notice:

• The Chatbot button's URL cannot be the shortened or redirected URL, otherwise, the binding cannot be succeeded

• The Chatbot button's URL must be the website with Omnichat's plugin code. If it is other external URL (such as google forms), the binding cannot be completed

• The Chatbot's button can be applied to the Text message and Carousel message ; Additionally, this also applies to the image click-through links in both carousel and image carousel cards.

• As long as the Chatbot connects with Omnichat, it can use the Chatbot button binding, such as Keyword Autoreply, Welcome Module

LINE Official Account Example (take Keyword Autoreply as an example)

Step 1: Complete the Bot Module setting

For Bot Module's block, you need to set a button connecting with the URL, click the "URL" and fill in a complete URL (please refer to Bot Builder)

Step 2: Set the rules of keyword autoreply

Connect with the preset bot which is mentioned in Step 1 (please refer to Keyword Autoreply Setting)

Step 3: Customer triggers the autoreply, then redirecting to official website through clicking the button

Step 4: Complete Chatbot Binding

When the customer clicks the button to visit the link, their LINE channel identity is silently linked with the website browser they navigate to. You can view the binding information in the channel contacts’ details : if the customers have already bound to their LINE, the "Website Binding" column shows "Bound"

Notice：

• This feature can only apply to "Bot's button", which is not suitable for the LINE Rich Menu's URL. If you want to use Rich menu for binding, you need to preset the chatbot in the defined action first (LINE Rich Menu binding can refer to Application tutorial)

• The customer will not receive a "successfully binding message" if s/he completes the binding through "bot's button" so s/he will not know about the binding