OmniLink

Supported Platforms: Facebook, Instagram, LINE, WhatsApp

Before editing the OmniLink, go to "Social Subscription Management"> "Cross Channel Connector (OmniLink)" to set up a campaign first.

Here are some guides on setting up OmniLinks:

• OmniLink : Introduction and Setup Tutorial

• Using OmniLink on LINE (Available since September 2024): Tutorial

Cross Channel Connector Setup

Once set up, you can select the desired campaign from the dropdown menu in the OmniLink.

You can also set up the OmniLink first and click "Go to add a new campaign" to create one.

OmniLink

Once you select a preset campaign, the block will display the Source and Target channels you've set. The flowchart section will show how the block is shown to customers.

OmniLink Preview

Important Notes When Using This Card:

• When customers click the card button, they will be redirected to another channel, and the messages will be sent there. Their identities and data will also be linked and collected across channels.

• If this card is sent to a channel without an integration campaign, the system won’t be able to send it. Other cards in the block will still be delivered as usual.