> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/social-cdp/omni-customer-report-cdp-subscription-plan-only.md).

# Omni-Customer Report (CDP subscription plan only)

Record and track the total number of customers and their sources across all channels.

{% hint style="info" %}
Previous Feature Name: Omni-Customer analysis
{% endhint %}

### Omni-Customer Report

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FKIpyXjSKxa4vXXu7AlTD%2F711-2.jpg?alt=media&amp;token=610a1ca1-9424-4d59-99be-a4f2f85395f0" alt=""><figcaption></figcaption></figure>

### 1. Omni-customer

Definition: Omni-customer refers to the number of individuals who have joined your social channels or registered as members.

{% hint style="success" %}
When a customer completes social identity binding, the system automatically merges the identities of the same customer from different channels.
{% endhint %}

### 2. Social Identity Binding

Definition: Customers who have completed social identity binding.

{% hint style="info" %}
How to complete social identity binding? [Click to view detailed instructions.](https://en-docs.omnichat.ai/features/social-subscriber-integration)
{% endhint %}

### 3. Member Identity

Definition: Customers who have completed member registration or login.

### 4. Members who finish social identity binding

Definition: Customers who have registered as members and completed social identity binding.

***

## Overview of channel contacts

### 1. Total contacts

The total number of contacts across different social media channels.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FIpdw2CoKnqYvkP5rY62D%2F711-7.jpg?alt=media&amp;token=1d918acf-0c4e-40de-bf7b-98ac21471162" alt=""><figcaption></figcaption></figure>

### 2. Total number of social identity binding

The total number of contacts who have completed social identity binding across different social media channels.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FjUJppzY78x8vEMDev3UX%2F711-4.jpg?alt=media&amp;token=6318e0b5-62e5-45ab-acce-496325725b33" alt=""><figcaption></figcaption></figure>

### 3. Number of new contacts

The total number of new contacts added across social media channels.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FdRsZ7WL2UYfpnZUcHt3b%2F711-5.jpg?alt=media&amp;token=d128150f-6b4f-49e5-a179-ed60c5820b67" alt=""><figcaption></figcaption></figure>

### 4. Number of unsubscribers

The total number of contacts unsubscribed (blocked) across social media channels.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F9LzlyaQquO4Qif1hXyBA%2F711-6.jpg?alt=media&amp;token=494eacd2-e37a-4ce0-80f1-2a4e17e1fde2" alt=""><figcaption></figcaption></figure>

***

## Binding source of social identity

Show the social binding performance, including binding sources and frequency.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FoLYNpTwOiVSYy3S42nfD%2F7-11-8.jpg?alt=media&amp;token=ea6e0828-5b16-43ef-bd25-ab1dafd99b35" alt=""><figcaption></figcaption></figure>

1. Select the month for viewing.
2. The total number of new social identity binding for the selected month.
3. Social Binding Plugin: Number of customers who completed social identity binding through the Website Binding on the website.
4. Chatbot directs to the website: Number of customers who completed social identity binding by clicking the bot buttons.
5. Abandoned Cart Remarketing: Number of customers who completed social identity binding through the shopping cart opt-in button.
6. Omnichat Pixel <mark style="color:red;">(WhatsApp only)</mark>

{% hint style="info" %}

1. How to set up Website Binding on the website?\
   [Click here for instructions](https://en-docs.omnichat.ai/features/social-subscriber-integration) 👈
2. How to use the bot button to enable customers to complete social identity binding?\
   [Click here for instructions](https://en-docs.omnichat.ai/features/marketing/chatbot-builder/chatbot-binding-url-binding) 👈
3. How to set up the shopping cart opt-in button?\
   [Click here for instructions](https://en-docs.omnichat.ai/features/gou-wu-che-zai-hang-xiao-jia-gou-gong-neng/she-ding-gou-wu-che-zhui-zong-an-niu) 👈
   {% endhint %}

## Source of new contacts

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FylOXcHplurH2yTauViSF%2F712-1.jpg?alt=media&amp;token=9c60bf64-4b4e-4dab-8b67-0eed3fa40b84" alt=""><figcaption></figcaption></figure>

1. Select the month for viewing.
2. Total count: Total number of new contacts for the selected month.
3. The number of new contacts from each source.

<table><thead><tr><th width="313">Source Types</th><th>Methods</th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td>Manual Import</td><td><ol><li>Import Contact List from Contact Page</li><li>CSV Broadcast</li><li>Import WhatsApp Conversation History</li><li>Import Custom Attributes</li><li>Import LINE Member Binding from 91App</li></ol></td><td></td><td></td></tr><tr><td>API Synchronization</td><td>LINE Friend Sync</td><td></td><td></td></tr><tr><td>Manual Addition</td><td>Manually add user's phone numbers to WhatsApp Channel. <mark style="color:red;">(WhatsApp Channel Only)</mark></td><td></td><td></td></tr><tr><td>OMO Binding</td><td><ol><li>OMO Binding QR Code</li><li>Manually add a customer</li><li>Keyword Auto Assignment (Branch QR Code/Link)</li><li>Manual assign</li></ol></td><td></td><td></td></tr><tr><td>Keyword Auto Reply/Assignment</td><td>Join social media channels through QR codes or links generated by keyword auto-reply/assignment.</td><td></td><td></td></tr><tr><td>Webside Binding</td><td><ol><li>Website Binding</li><li>Chatbot Binding (URL Binding)</li></ol></td><td></td><td></td></tr><tr><td>Abandoned Cart Remarketing</td><td>Opt-in plugin</td><td></td><td></td></tr><tr><td>Instagram Comment Reply</td><td>A customer leaves a comment on an Instagram post and receives an auto-reply</td><td></td><td></td></tr><tr><td>Facebook Comment Reply</td><td>A customer leaves a comment on a Facebook fan page post and receives an auto-reply</td><td></td><td></td></tr><tr><td>Facebook Recurring Notification</td><td>A customer subscribes to Facebook Recurring Notification</td><td></td><td></td></tr><tr><td>Instagram Live Comment Replies</td><td>A customer joins by leaving comments on Instagram Live</td><td></td><td></td></tr><tr><td>Instagram Reel Tagging</td><td>A customer joins by tagging your official account in Instagram Reel</td><td></td><td></td></tr><tr><td>Instagram Reel Comment</td><td>A customer joins by commenting on Instagram Reel</td><td></td><td></td></tr><tr><td>Facebook Ad (Click-to-WhatsApp)</td><td>A customer joins through Click-to-WhatsApp Ad</td><td></td><td></td></tr><tr><td>Facebook Ad (Click-to-Messenger)</td><td>A customer joins through Click-to-Messenger Ad</td><td></td><td></td></tr><tr><td>Coupons</td><td>A customer becomes a new contact by receiving a coupon.</td><td></td><td></td></tr><tr><td>Game Modules</td><td>A customer becomes a new contact by clicking on a game link.</td><td></td><td></td></tr><tr><td>Pixel</td><td><ol><li>The Omnichat pixel captures a user's phone number and automatically adds a new WhatsApp contact.<br><mark style="color:red;">(WhatsApp Channel Only)</mark></li></ol></td><td></td><td></td></tr><tr><td>LINE Member Binding from 91App</td><td>A customer can join the LINE official account by binding their membership with 91App.<br><mark style="color:red;">(91App customer Only)</mark></td><td></td><td></td></tr><tr><td>Organic Traffic</td><td><ol><li>A customer joins by searching for the LINE official account.</li><li>A customer sends messages to Messenger, Instagram, WhatsApp, or WeChat.</li></ol></td><td></td><td></td></tr></tbody></table>

##

***

## Valid contacts at social channels

The number and percentage of valid contacts in each social media channel, as well as the number of unsubscribed (blocked) contacts.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fh5ON2eiTEETQ2VSDZdsO%2F712-3.jpg?alt=media&amp;token=e5003243-fd2f-46e4-a5aa-8469abd33b99" alt=""><figcaption></figcaption></figure>

1. Total: The total number of valid contacts across all social media channels.
2. Channels: All integrated social media channels.
3. Valid Contacts (Unsubscribed): The number of valid contacts in a specific social media channel.
4. Percentage: (Valid contacts in a specific social media channel／Total number of contacts in that channel)\*100%