> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/social-cdp/customer-profiles.md).
# Customer Profiles
Utilise this feature to manage your customer information in one place.
## Customer Interface (1-5)
1. Quota Used: The amount of quota used, the percentage used, and the remaining quota.
2. Integrate channels: Social channels that the customer has.
3. Tag: All the tags that belong to the customer.
4. Custom Attribute: All the custom attributes belong to the customer.
{% hint style="info" %}
Custom Attributes: Customizable fields that are usually used for storing additional data.
{% endhint %}
5. View Details:
360° profile of a single customer (Omni-customer).
(1) Basic Information
* Member ID
* Phone
* Email
* Subscription of social channels: Indicates whether the customer has completed social identity binding.
* Last interaction from Customers across Channels: The most recent interaction time from your Facebook or LINE, including sending messages, interacting with a chatbot, or subscribing to your Facebook or LINE.
* Last marketing messages from Team across Channels: Includes abandoned cart remarketing messages and broadcast messages.
* Last interaction from the Team across Channels: The most recent time that customer service contacted the customer.
(2) Custom Attribute: Custom data belong to the single customer (Omni-customer).
{% hint style="info" %}
Integrate member-related data into the backend or collect data through interactions with chatbots via API.
{% endhint %}
(3) Cross-Channel Contact Status
The interface is presented based on the selected channel.
#### LINE Channel:
• Subscription status: Indicates whether the customer blocks your LINE or Facebook.
• Subscribed At: The time when the customer subscribed or started following your LINE or Facebook.
• Last Interaction from Customer: The most recent interaction time between the contact and your LINE or Facebook, such as sending messages, interacting with a chatbot, or subscribing to your LINE or Facebook.
• Last Promotion Messages from Team: The most recent time that the user received a promotional message, including abandoned cart remarketing messages and broadcast messages.
• Last Interaction from Team: Refers to the time when a one-on-one customer service representative from the brand initiated contact.
• Binding member (Store): The member (Store) that the contact has been OMO binding with.
#### **Facebook Channel:**
Subscribe to Facebook marketing messages: whether contacts have opt in the "FB Recurring Notifications Button". (Facebook only)
(4) Tags: Tags owned by a single customer (Omni-customer).
***
## Customer Interface (6-8)
6. Import: After click "Import" will redirect you to the [Data Import](https://en-docs.omnichat.ai/features/social-cdp/data-import) page to complete the process.
7. Export: Add different conditions (such as tags), click "Apply" to filter specific contacts, and export customers as a CSV file.
8. Search: Search for specific individual customers (Omni-customer) based on different conditions.
