Webchat Plugin Setting

Customise your webchat plugin by the following settings

Before Adjusting Settings

Click Edit before making any changes. After completing your changes, click Save to apply the settings.

Conversation Function

• The Webchat Plugin will be displayed on your website regardless of whether the chat function is enabled. The main difference is whether customers can start conversations through the Webchat Plugin and whether certain pop-up windows are displayed after the plugin is closed.

• When the Conversation Function is disabled, the pop-up display logic is as follows:

  • Chatbot and Welcome Message will not be displayed.

  • The only pop-up that will be displayed is Remarketing Messages.

Left: Enabled | Right: Disabled

Left: Enabled | Right: Disabled

Customer Service Hours

• Customer Service Hours

  • Any time period that is not configured will be treated as outside business hours.

  • You can configure business hours for Monday–Friday, Saturday, and Sunday separately.

• Offline Message Display

  • Configure a message or other information to be displayed outside business hours.

  • This information is displayed only when the Message Input Feature is enabled.

Advanced Settings

Message Input Feature

• When enabled, customers can leave messages through the message input box in the Chat Plugin and communicate with customer service.

• When disabled, the message input box will be hidden, and Business Hours Status and Outside Business Hours Information will not be displayed.

Left: On duty | Right: Off duty

Auto-disable message input after hours

When business hours end, the system will automatically disable Messaging to prevent customers from leaving messages.

Left: Disabled | Right: Enabled

Offline Email Notification

• When enabled, the chat window will display a message and input field asking customers to provide their email address when they start their first conversation.

• After a customer sends their first message and leaves the website, customer service replies will also be sent to the customer via email.

• Tip 1: If the customer does not provide their email address in the chat window and only replies via text, customer service can copy the customer's email address and add it to the Email field under Customer Information on the right.

• Tip 2: The language displayed for Offline Email Notifications is based on the Chat Plugin Language configured in the Omnichat Admin Panel, not the customer's browser language.

• If a customer has provided their email address, whenever the customer is offline, customer service replies will also be sent to the customer via email.

Team Auto-reply

• When a new message is received and the conversation is marked open, the team's auto-reply will be triggered.

• For more flexible auto-reply settings, go to Away / Instant Message.

Auto-reply Upon Conversation Closure

• Automatically sends a reply when a team member manually ends a conversation.

• If auto-close conversation feature is enabled in , you can send a reminder message and apply a chatbot module before ending the conversation.

Display Social Info

Configure the social channels you want to display in the Chat Plugin.

QR Code – LINE and WhatsApp

• When customers click LINE or WhatsApp in the Chat Plugin, a QR Code will be displayed.

• Customers can scan the QR Code with their mobile device to open the LINE or WhatsApp account configured by your team.

• A button below the QR Code allows customers to open the QR Code in a new window.

• Mobile and tablet devices: On the social channel list page, clicking Open LINE Chat or Open WhatsApp Chat will directly open the corresponding app instead of displaying the QR Code scanning page.