> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/she-ding/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/webchat-setting.md).

# Webchat Plugin Setting

Customise your webchat plugin by the following settings

## Before Adjusting Settings

Click **Edit** before making any changes. After completing your changes, click **Save** to apply the settings.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FwqHZzLKyPETjLrLZmuOP%2F%E6%88%AA%E5%9C%96%202026-09-19%20%E4%B8%8B%E5%8D%885.14.04.png?alt=media&amp;token=197fe75a-62ab-4f76-9027-676f639669e2" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FOsNdNXhR9rEwuOp0eHA9%2F%E6%88%AA%E5%9C%96%202026-09-19%20%E4%B8%8B%E5%8D%885.14.08.png?alt=media&amp;token=d25d8518-ff0e-4479-86bd-cb3c63554e37" alt=""><figcaption></figcaption></figure>

## Conversation Function

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Faabb7oKRxGJkzrBy4fsa%2F%E6%88%AA%E5%9C%96%202026-09-19%20%E4%B8%8B%E5%8D%885.16.12.png?alt=media&amp;token=f1f8bcb2-a94a-476a-b6af-b9a46de68efc" alt=""><figcaption></figcaption></figure>

* The Webchat Plugin will be displayed on your website regardless of whether the chat function is enabled. The main difference is whether customers can start conversations through the Webchat Plugin and whether certain pop-up windows are displayed after the plugin is closed.
* When the Conversation Function is **disabled**, the pop-up display logic is as follows:
  * **Chatbot** and **Welcome Message** will not be displayed.
  * The only pop-up that will be displayed is **Remarketing Messages**.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fe2QB3jYLec3hRA5pMy2N%2Fimage.png?alt=media&amp;token=3b7ae50d-0d55-4e7d-86aa-551cc5291736" alt=""><figcaption><p>Left: Enabled | Right: Disabled</p></figcaption></figure>

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F27FjL9L7GZfX8xvNh2KL%2Fimage.png?alt=media&amp;token=66215c6f-d04d-4786-9de6-61acf6c1dcfe" alt=""><figcaption><p>Left: Enabled | Right: Disabled</p></figcaption></figure>

## Customer Service Hours

* Customer Service Hours
  * Any time period that is not configured will be treated as **outside business hours**.
  * You can configure business hours for **Monday–Friday, Saturday, and Sunday** separately.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FACRuD2mshpIUiup2wpiJ%2F%E6%88%AA%E5%9C%96%202026-09-19%20%E4%B8%8B%E5%8D%885.21.40.png?alt=media&amp;token=16fc9069-32b8-42d4-bf67-a79ff9d55a2e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FvqMhwWUvPApIHvtg6BBs%2F%E6%88%AA%E5%9C%96%202026-09-19%20%E4%B8%8B%E5%8D%885.21.52.png?alt=media&amp;token=429b5f14-cda0-4d6b-a16b-ee1cbb2250af" alt=""><figcaption></figcaption></figure>

* Offline Message Display
  * Configure a message or other information to be displayed outside business hours.
  * This information is displayed only when the **Message Input Feature** is enabled.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F5rEyEuxAkAVASJQ7CNFv%2F%E6%88%AA%E5%9C%96%202026-09-19%20%E4%B8%8B%E5%8D%885.25.06.png?alt=media&amp;token=adcc040d-47ec-4193-b83a-27db92e9784b" alt=""><figcaption></figcaption></figure>

## Advanced Settings

### Message Input Feature

* When enabled, customers can leave messages through the message input box in the Chat Plugin and communicate with customer service.
* When disabled, the message input box will be hidden, and **Business Hours Status** and **Outside Business Hours Information** will not be displayed.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F5NSX9PCWSmDZMKJHvAVc%2Fimage.png?alt=media&amp;token=d6a280ae-d70b-45b5-aeca-14618301dc22" alt=""><figcaption><p>Left: On duty | Right: Off duty</p></figcaption></figure>

### Auto-disable message input after hours

When business hours end, the system will automatically disable **Messaging** to prevent customers from leaving messages.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fu4CmWPu50Qgg1prfHSsC%2Fimage.png?alt=media&amp;token=778b86e0-359a-49e1-b13d-70427375be50" alt=""><figcaption><p>Left: Disabled | Right: Enabled</p></figcaption></figure>

### Offline Email Notification

* When enabled, the chat window will display a message and input field asking customers to provide their email address when they start their first conversation.
* After a customer sends their first message and leaves the website, customer service replies will also be sent to the customer via email.
* **Tip 1:** If the customer does not provide their email address in the chat window and only replies via text, customer service can copy the customer's email address and add it to the **Email** field under **Customer Information** on the right.
* **Tip 2:** The language displayed for Offline Email Notifications is based on the **Chat Plugin Language** configured in the Omnichat Admin Panel, not the customer's browser language.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FVKHd4cYVdFgcaufFTdAM%2Fimage.png?alt=media&amp;token=6c2e922c-c3b5-47af-ac75-a856357133ae" alt=""><figcaption></figcaption></figure>

* If a customer has provided their email address, whenever the customer is **offline**, customer service replies will also be sent to the customer via email.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FUN05zT7BsBe0x7vm2TM3%2Fimage.png?alt=media&amp;token=2a0bb6cd-6ffe-4f9d-a3c4-f9e8fef00228" alt=""><figcaption></figcaption></figure>

### Team Auto-reply

* When a new message is received and the conversation is marked open, the team's auto-reply will be triggered.
* For more flexible auto-reply settings, go to [Away / Instant Message](/en/features/she-ding/tong-xun-qu-dao/automated-messages/away-message-instant-reply.md).

### Auto-reply Upon Conversation Closure

* Automatically sends a reply when a team member manually ends a conversation.
* If **auto-close conversation feature** is enabled in [Broken mention](broken://pages/0FRzAA6D9OsB0vWdkFNM), you can send a reminder message and apply a chatbot module before ending the conversation.

## Display Social Info

Configure the social channels you want to display in the Chat Plugin.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FC6FoAFGThh5vPGdcKtfq%2F%E6%88%AA%E5%9C%96%202026-09-19%20%E4%B8%8B%E5%8D%885.36.49.png?alt=media&amp;token=74327737-2a73-4d83-9456-602398c62a63" alt=""><figcaption></figcaption></figure>

#### QR Code – LINE and WhatsApp

* When customers click **LINE** or **WhatsApp** in the Chat Plugin, a QR Code will be displayed.
* Customers can scan the QR Code with their mobile device to open the LINE or WhatsApp account configured by your team.
* A button below the QR Code allows customers to open the QR Code in a new window.
* **Mobile and tablet devices:** On the social channel list page, clicking **Open LINE Chat** or **Open WhatsApp Chat** will directly open the corresponding app instead of displaying the QR Code scanning page.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FPIWFSMoPgSzBo2spUYxq%2Fimage.png?alt=media&amp;token=033422ac-e2a0-4854-9271-cfc2848159eb" alt=""><figcaption></figcaption></figure>