Google Tag Manager | Omnichat Installation

How to install Omnichat on Google Tag Manager?

Step 1

login to the Omnichat admin page

Step 2

Go Settings > Channels > Webchat Plugin > Install Webchat Plugin page

1. Enter the website address where Omnichat will be installed 2. Choose the Omnichat theme colour 3. Select the Omnichat Language 4. Copy the Omnichat installation code

Step 3

Log in to your Google Tag Manager account https://tagmanager.google.com

Please note: If you are installing the conversation plugin on a self-built website, or if Google Tag Manager (GTM) has not been previously installed on your site, please first refer to Google’s official documentation to install the GTM container on your website.

Step 4

Adding a new account and set your Account Name and Container name, also choose "Web" under "Where to Use Container"

Step 5

Click "New Tag"

Step 6

Enter the tag name and press the Pencil in the upper right corner

Step 7

Choose Custom HTML

Step 8

Copy Omnichat Javascript code and paste to HTML Textbox

Then in the “Triggering” block below, click "Edit"

Step 9

Press trigger and choose "All Pages"

Click "Save".

Step 10

Click "Submit".

Submit the new version and add "Version Name", "Version Description", then press "PUBLISH"

Please note: If your website has Content Security Policy (CSP) settings, please add Omnichat-related domains (e.g., https://media-cdn.omnichat.ai, .easychat.co) to your allowlist.

Finished!