WhatsApp Coex-istence integration with Omnichat(Add-On Module)

How to WhatsApp integrate Coex-istence with Omnichat?

With this add-on module enabled, when integrating a WhatsApp channel, it supports connecting a WhatsApp Business App account.

After integration, users can send messages via the WhatsApp Cloud API within the Omnichat system, while still continuing to use the WhatsApp Business App as usual. Messages sent from the WhatsApp Business App will also be synced and reflected in the Omnichat backend.

After integration, the following features are not supported:

1. Sending broadcasts via the WhatsApp Business App (Meta‘s limitations).

2. Sending MM Lite messages: If the WhatsApp Business App is selected during integration, the subsequent MM Lite consent flow will not be available (Meta's limitations).

3. Syncing historical messages from the WhatsApp Business App prior to integration into the Omnichat backend.

4. Group chat functionality within the Omnichat backend.

Integration Steps

Omnichat Platform Side

1. Log in to the Omnichat backend.

2. In the left sidebar, go to Channels > Social Channels.

3. Select the WhatsApp tab, then click “Connect WhatsApp Business API Account”.

1. Proceed to the Facebook authorization page: Connect your account to Omnichat Limited

1. Select the business assets to share with Omnichat:

   1. Business portfolio

   2. WhatsApp Business account: Connect a WhatsApp Business App

1. Enter your WhatsApp Business phone number

1. Use your WhatsApp Business App to scan the QRcode

WhatsApp Business App Side

1. Click the "Connect" button located below the "Connect to the Business Platform" message.

1. Click "Connect to the Business Platform"

1. Select "Share all chats"

1. Scan QR code displayed in the Omnichat backend earlier

1. Connecting your account. This could take up to 45 seconds

If you are continuously unable to scan the QR code, you can try switching to the access code method instead.

1. "Omnichat Limited" displayed under Connected Platform It indicates that the mobile-side setup has been completed. Please then return to the desktop screen and continue with the remaining integration steps.

Return to the Omnichat Platform side to finish connection

1. Confirm or edit your WhatsApp Business account

   1. WhatsApp Business account name

   2. Timezone

1. Review Omnichat's access request

1. Connecting your account

1. Click "Finish"

Return to WhatsApp Business App for confirmtion

1. click "ok" to confirm the integration

1. Once seeing "Omnichat Limited" displayed under Connected Platform, you're finally done!

Return to Omnichat Platform Side to select the WhatsApp number

1. click "Connect Phone Number"

1. select the Phone number from the pop-up to connect into Omnichat

1. Showing on the Social Channel interface — you have now officially completed the Coex integration.

Disconnect WhatsApp Business App from Omnichat

WhatsApp Business App Side

1. click "Connect" button where you previously connect your account

1. click "Omnichat Limited" to enter

1. click "Disconnect"

1. click "Next"

1. click "Disconnected"

1. Waiting for Disconnecting

1. After seeing this screen, meaning the mobile app setup has been completed successfully.

Delete Omnichat data after disconnect

1. Click the delete button to delete all data existing in Omnichat.

Proceeding with this action will completely erase all customer data existing in Omnichat (channel contacts and chat history). This action cannot be undone. Please confirm that you have already exported and backed up your data.

1. Enter "DELETE" to confirm this action.

1. Syncing and deleting data... The final deletion will complete shortly.

Message Fees

• Pricing: Fees align with the existing WhatsApp message pricing model.

• Report: You can view your current expenses in the WhatsApp Message Report.

• Billing: Invoices for the previous month's message fees will be sent at the beginning of each month.

• Top-up Requirement: Teams must top up their account balance before sending messages. If the account balance is insufficient, messages cannot be sent.