LINE Official account 2.0｜Integrated to Omnichat (Video Tutorial)

How to integrate LINE official account 2.0 to Omnichat?

Video Tutorial

If you already have a LINE Official Account, you can follow the Chinese video tutorial below to integrate LINE Official Account 2.0 with Omnichat.

For an English text tutorial, please scroll down to check out the detailed guide.

Overview

This tutorial is divided into three sections:

1. Creating a LINE Official Account

2. Integrating LINE Official Account with Omnichat

   • Preparation Step: Log in to LINE Official Account Manager

   • Step 1: Enable Messaging API

   • Step 2: Select Provider

   • Step 3: Gather Required Information for LINE Integration

   • Step 4: Fill in Collected Information in Omnichat Console

   • Step 5: Copy Webhook URL to LINE Developers

   • Step 6: Adjust Response Settings in LINE OA Manager & LINE Developers

3. Frequently Asked Questions

If you already have a LINE Official account, you can skip the first section and start with Section 2: Integrating LINE Official Account with Omnichat.

Creating a LINE Official Account

Here is the FAQ for LINE Official Accounts, including instructions on creating new accounts, an introduction to LINE Official Accounts, and everything you need to know about account setup.

Besides referring to the LINE FAQ above, you can also follow the step-by-step instructions below:

1. Visit LINE Official Account page: https://www.linebiz.com/jp-en/other/

2. To switch languages, click the globe icon in the upper right corner of the page.

3. Click the orange-red button, "Create a LINE Official Account for Free".

1. You can choose to log in with your personal LINE account, your LINE Business account, or create a new account if you don't have either of the above.

1. After logging in, fill in the LINE Official Account information, review the LINE Official Account Terms of Service, and then click "Continue".

1. Confirm all the information you've filled in, and click "Submit".

1. Almost done! 🎉 You can choose to verify your account now or later, but we recommend verifying it first.

   To get started, open LINE OA Manager,

click "Settings" in the top right corner,

then go to "Account settings" > "Display settings" and click the "Verify this account" button to begin the verification process.

LINE defines three types of accounts, as detailed here.

• Unverified accounts (with a grey badge) will not show up in LINE's in-app search results, and the friends list cannot be synced with Omnichat console.

• On the other hand, Verified accounts (with a blue badge) and Premium accounts (with a green badge) can be found in the search results, and the friends list can be synced with Omnichat console.

Integrating LINE Official Account with Omnichat

Preparation Step: Log in to LINE Official Account Manager

• After logging in, select the LINE Official Account you want to integrate with Omnichat.

• You can then access LINE Official Account Manager.

Step 1: Enable Messaging API

Click "Settings" in the upper right corner.

In the left menu, click "Messaging API", then click "Enable Messaging API."

Step 2: Select Provider

After clicking "Enable Messaging API," you will need to select an existing provider or create a new one.

Please do not name the provider "Omnichat". We suggest using your company name instead.

Review the "Messaging API Terms and Conditions of Service", and click "Agree".

Enter the Privacy Policy and Terms of Use if applicable. If you don't have them, leave the fields empty and click "OK".

Confirm the "Account Name" and "Provider Name", then click "OK" to officially activate Messaging API.

After clicking "OK", you will see the screen below, and the status will be "Enabled".

• Each LINE Official Account can have only one Messaging API and provider, and it cannot be recreated or replaced with a new one.

• Once a LINE Official Account is linked to a Messaging API and provider, it cannot be removed or modified.

• The person who enables the Messaging API will become the permanent administrator of the Messaging API channel, so we strongly recommend having the brand founder or manager create the Messaging API channel to prevent losing access or authentication in the future.

• If you're concerned about having only one account with access, you can grant permissions by authorizing other accounts via email (learn how from here).

Step 3: Gather Required Information for LINE Integration

To integrate LINE, you will need the following five pieces of information. You can find the first four from Step 2 on the Messaging API page.

• Channel (App) Name

• LINE Official Account ID

• Channel ID

• Channel secret

• Channel Access Token (long-lived)

For the last piece of information, "Channel Access Token (long-lived)", click "LINE Developers Console" on the Messaging API page and log in to LINE Developers.

• Channel (App) Name

• LINE Official Account ID

• Channel ID

• Channel secret

• Channel Access Token (long-lived)

After logging in, you'll see the provider listed in the left column or at the bottom of the page.

Select the provider linked to your LINE Official Account (e.g., "Stephanie Provider"), then click the Messaging API channel you created in Step 2 (e.g., "Omnichat Store").

Once inside the Messaging API channel, go to the second tab, "Messaging API," and scroll down the page. Click the "Issue" button below "Channel Access Token (long-lived)" to get the last piece of information.

Besides the Messaging API page, you can also find your "Channel ID", "Channel Secret" (by scrolling down the page), and "Channel (App) Name" under the first tab, "Basic Settings."

Step 4: Fill in Collected Information in Omnichat Console

Log in to Omnichat console, go to Channels > Social Channels, select LINE, and click "Connect LINE Official Account."

Fill in the five pieces of information collected in Step 3, then click "Connect".

Step 5: Copy Webhook URL to LINE Developers

After clicking "Connect," a message window with a webhook URL will pop up. Click the "Copy Link" button to save it for later use.

Or you can copy the webhook URL by clicking the "Action" button in the connected account list.

Next, return to LINE Developers and go to the second tab, "Messaging API".

Find "Webhook" and click "Edit" to paste the webhook URL.

Click "Update" after pasting the webhook URL.

Then click "Verify". Once the success message shows up, click OK.

Turn on the "Use webhook" toggle to complete the step.

If you have trouble enabling the "Use Webhook" toggle in LINE Developers, you can also enable it in LINE Official Account Manager:

Click "Settings" in the upper right corner of LINE Official Account Manager, then find "Response Settings" in the left column, and turn on the toggle.

Step 6: Adjust Response Settings in LINE OA Manager & LINE Developers

Set Reply Preferences in LINE OA Manager

Decide where you want to reply, Omnichat Console, LINE OA Manager, or both:

• To reply only in Omnichat Console and not in LINE OA Manager:

  • In LINE OA Manager, click "Settings" in the upper right corner.

  • In the menu on the left, select "Response settings".

  • Turn off the "Chat" toggle.

  • Enable "Webhooks".

• To reply in both Omnichat Console and LINE OA Manager:

  • Enable both "Chat" and "Webhooks".

  • Turn off "Greeting message" to prevent duplicate welcome messages from LINE OA and Omnichat.

  • Turn off "Response hours" to avoid overlapping offline messages.

  • Set Response Method to "Manual chat" to prevent bot responses and keyword auto-replies from both systems.

Prevent Duplicate Responses in LINE Developers

To avoid triggering the same messages from both platforms, follow these steps in LINE Developers:

1. Go to the "Messaging API" tab

1. Scroll down to "LINE Official Account Features" and click "Edit".

2. Turn off:

• "Allow bot to join group chats"

• "Auto-reply messages"

• "Greeting Messages" (if you’ve already set one in Omnichat)

All set! 🙌 Your LINE Offical Account is now integrated with Omnichat.

Frequently Asked Questions

1. I've followed the steps above, but I still can't receive messages in Omnichat.

Please refer to LINE Integration | Checking to review your LINE integration settings.

If the issue continues after checking, please feel free to message Omnichat support team through webchat plugin on our official website.

2. What should I do if this message window shows up?

This pop-up message means your LINE Official Account is already integrated with another team.

Please return to the existing Omnichat account to disconnect the LINE integration, then go back to the new account to complete the integration.

If you can't find your existing account, please feel free to message Omnichat support team through webchat plugin on our official website.

3. How to cancel LINE integration?

Click the "Disconnect" button on the right, then select "Yes" to confirm.

• For frequently asked questions about LINE Developers settings, please refer to this article.

• For instructions on syncing friends with Omnichat, please refer to this article. Please note that unverified accounts with a grey badge cannot use this feature. Syncing is available only for verified accounts with blue or green badges.