Welcome Message

When a customer contacts you for the first time through Facebook Messenger, LINE, WhatsApp, Instagram, or the Website Chat Plugin, a Welcome Message will be sent automatically.

How to setup

Go to Channels > Frequently Used Messages > Welcome Message

1. Choose the connect page/account (e.g. Facebook Page, LINE Official Account, Instagram Business Account or WhatsApp phone number)

2. Switch on

3. Click "Edit Message" to make changes. You can choose to use text or message block. You can use customer name in message

For Instagram ＆ WhatsApp, you can only use text message as Welcome Message. If you would like to use Message Block as a Welcome Message, please go to Keyword Autoreply to set it up.

How to trigger

Facebook Messenger

When customers click "Get Started / 開始使用", welcome message will be sent out.

Instagram

When a customer sends a message to your Instagram account for the first time, a Welcome Message will be sent automatically.

LINE

After adding friends, "Welcome Message" will be sent out automatically.

If you would like to confirm how the "Welcome Message" looks like, you can block the user temporarily and unblock to trigger the message again.

WhatsApp

A "Welcome Message" will be sent automatically when your customer sends a message to your WhatsApp Business account for the first time

Webchat

When a visitor enters your website for the first time, a default first message will be shown in the chat. You may also configure a bot module to reply instead.

Message Display Priority: Remarketing Messages > Welcome Message If a Remarketing Messages is triggered by the website URL, the Welcome Message will not appear. Instead, the Remarketing Messages will be displayed.

For instructions on how to configure the Remarketing Messages, please refer to the Remarketing Messages page.

Pop-up Welcome Message

• Enabled

  • When a visitor enters the website, the Welcome Message will appear above the chat plugin.

  

  • The Welcome Message will also become the first message in the conversation.

• Disabled

  • When a visitor enters the website, the Welcome Message will not appear as a pop-up.

  

  • However, after opening the chat plugin, the Welcome Message will still appear as the first message in the conversation.