Display the name of team member

You can choose whether to display the team member’s name when customer service agents reply on each social channel.

LINE platform has the following limitations for team member names:

• The name can contain up to 20 characters.

• Chinese and English characters each count as one character.

  • Example: 一二三abc123 = 9 characters

• Emojis are also counted as characters, so we recommend not including emojis.

  • Example: may be counted as 8 characters

  • Example: may be counted as 2 characters

• The team member name cannot include “LINE” (case-insensitive).

  • Example: CS LINE Agent, CS line Agent

WhatsApp and Facebook Messenger

LINE and Instagram

If you choose not to display the team member name in the Omnichat admin panel, the profile picture from the LINE Official Account will be shown, and no agent name will appear.

If you choose to display the team member name, once a live agent joins the conversation, the agent’s profile picture from the Omnichat admin panel will be shown, along with the name configured in Omnichat.