Configuring Question Identifiers

SurveyCake's Pro plan offers a powerful feature called "question identifiers." These act like labels for specific questions within your survey, enabling seamless data integration with external tools like chatbots or marketing platforms.

Integrating SurveyCake with Omnichat

To streamline your SurveyCake and Omnichat integration, you'll need to set up two key question identifiers:

• channel_name

  • Default Value : If you know the primary channel most users access from, you can set a pre-defined value (e.g., "line").

  • Dynamic Value: For more accurate data, use {{system:channel_name}}. This allows Omnichat to automatically pass the channel name to SurveyCake for each response.

Important Note: Setting a default value applies to all cases, which means that all responses will show the default value you set, regardless of the actual value.

• channel_user_id

  • Fill in {{system:user_id}} as the default value for "channel_user_id." This allows Omnichat to dynamically pass the user ID to SurveyCake for each survey response.

For WhatsApp, it's recommended to use {{system:phone}} as the channel identifier since WhatsApp user IDs are phone numbers.