> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/she-ding/shang-chuan-chan-pin-mu-lu-product-feed.md).
# Product Feed
## What is product feed?
Product Feed is usually a csv / xml file that consists of a list of products, as well as attributes and product information, e.g. product image, product ID, product name and price, etc. Most of the E-commerce sites allow merchants to export the product feed file, so you can upload this file to Omnichat.
## How to Upload Product Feed
On the admin menu, select **Settings -> Product Feed**, click **Upload Product Feed** and there will be two options:
1. [Upload File Manually](#shou-dong-shang-chuan-dang-an): Upload a valid csv file for your product feed if you are not using the following e-commerce platform.
2. [Product Feed Link](#chan-pin-mu-lu-wang-zhi): If your e-commerce platform (e.g. 91APP/ Waca/ SHOPLINE/ CYBERBIZ) offers the product feed link, you can choose this option.
### Upload File Manually
You can drag or drop the product feed standardized format file into the gray box. About the example, please click "Example" in the blue line to get it.\
Once the data is correct, it shows the total product amount and please click **Upload** to proceed.
{% hint style="danger" %}
Please be aware of that the the currency should be after the number
ex. 9.99 USD, 7.99 EUR, 120 RM, 130 SGD
{% endhint %}
{% hint style="info" %}
1. Remember to delete the first row in the file.
2. Reminder: The currency should be after the amount in the "**price**" column.\
Example: **9.99 USD**, **100 RM**
3. Please make sure to use the same file to revise.\
The latest version will replace the existing one.
{% endhint %}
### Product Feed Link
If your e-commerce platform (e.g. **91APP / Waca / SHOPLINE / Shopify**) offers the product feed link, you can copy and paste the link and choose the platform you are using in the dropdown menu. Click "Upload" to proceed. Omnichat will update the product feed from the link **every morning at 02:00**.
{% hint style="info" %}
If you see the upload failure pop-up window, please double check if your choice of **E-commerce Platform**, and **the Product Feed Link** are correct.\
To check if the product feed link is entered correctly, copy and paste it on a new browser tab - you should be able to download all the data feed content.
{% endhint %}
* [**How to get the Product Feed from 91APP**](#how-to-get-the-product-feed-link-from-91app)
* [**How to get the Product Feed from Waca**](#how-to-get-the-product-feed-from-waca)
* [**How to get the Product Feed from SHOPLINE**](#how-to-get-the-product-feed-link-from-shopline)
* [**How to get the Product Feed from Shopify**](#how-to-get-the-product-feed-from-shopify)
## How to get the Product feed link from 91APP
Enter the e-store backend
OSM Setting --> Features setting --> Diversion feature setting --> Product feed review
Copy **Facebook Product Feed, which is your Product Feed URL**
## How to get the Product Feed from Waca
Enter the Waca Business admin, and select "Marketing > Digital Marketing". You can find **Facebook pixel and ad audience** under the **marketing tools,** click the question mark and a pop-up window will be displayed, copy your product feed link which is in the red box as follows
## How to get the product feed link from SHOPLINE
1. Follow the steps in [Shopline Help Center](https://support.shoplineapp.com/hc/en-us/articles/360042210731-Facebook-Business-Extension-) to upload your products to Facebook
2. After your product is uploaded to Facebook, click "Your product" and click "Review your product on Facebook" and the page will turn to the Facebook backend
3. At the Facebook Commerce Manager page, choose **Data sources** on the left column and then select **SHOPLINE Products**
4\. Under the **Data sources** page, click "Settings", then you can see your **SHOPLINE's product feed**, copy it and upload to Omnichat
## How to get the product feed from Shopify
1. Install [Ako Retargeting Facebook Ads](https://apps.shopify.com/ako-retargeting?st_source=autocomplete\&surface_detail=autocomplete_apps) from your Shopify console.
2. Follow the [instructions](https://help.akohub.com/en/articles/6012829-how-to-connect-your-facebook-ad-account-with-akohub) to connect Ako Retargeting with your Facebook Business account.
{% hint style="success" %}
In the final step, go back to Akohub and link your Facebook account to Ako. For detailed instructions, please see [here](https://akohub.com/help/how-to-connect-my-facebook-account-to-the-ako-marketing-app).
{% endhint %}
3. Make sure all required sections in Akohub show a check mark. Once everything is connected successfully, you'll see: "Your account is connected".
4. Log in to [Meta Commerce Manager](https://business.facebook.com/commerce/) and make sure your product catalog status is set to "Active".
5\. Then go to the "Data Sources" section in [Meta Commerce Manager](https://business.facebook.com/commerce/), find the newly added Product Feed Link, and copy the link/download as .csv file.
6. Go to the Omnichat admin > Settings > Product Catalog, and based on the method you selected in Step 5, either paste the product feed link or upload the CSV file manually. Once the catalog is uploaded and shows as successful, you're all set!
1. If you're pasting the product feed link, make sure to select the Custom Website CSV format option.
b. Or you can upload the CSV file you downloaded in Step 5 by choosing the manual upload option.
{% hint style="warning" %}
After the Product feed is uploaded, you cannot download the previous file from Omnichat
{% endhint %}
## How to get the Product Feed from Custom Websites
If you would like to automatically sync your product feed to Omnichat after updating it on your custom website, please ask your website's development team to follow the setup steps below:
1. Please choose one of the following platforms to integrate with your custom website:
* Google Merchant Center (GMC) Integration Guide:
* Meta Commerce Manager Integration Guide:
2. Once the integration is complete, please copy the product feed link from GMC or Meta Commerce Manager. Then, go to the Product Catalog page in the Omnichat admin, click "Upload Product Feed" -> "Product Feed Link", select "Custom Website CSV or XML format" from the dropdown menu, and paste your product feed link to proceed.
### Congrats, your product feed has been uploaded to Omnichat successfully!
