Product Catalog

What is product catalog?

Product Catalog is usually a csv / xml file that consists of a list of products, as well as attributes and product information, e.g. product image, product ID, product name and price, etc. Most of the E-commerce sites allow merchants to export the product catalog file, so you can upload this file to Omnichat.

How to Upload Product Catalog

On the admin menu, select Settings -> Product Catalog, click Upload Product Catalog and there will be two options:

1. Upload File Manually: Upload a valid csv file for your product catalog if you are not using the following e-commerce platform.

2. Product Catalog Link: If your e-commerce platform (e.g. 91APP/ Waca/ SHOPLINE/ CYBERBIZ) offers the product catalog link, you can choose this option.

Upload File Manually

You can drag or drop the product catalog standardized format file into the gray box. About the example, please click "Example" in the blue line to get it. Once the data is correct, it shows the total product amount and please click Upload to proceed.

Please be aware of that the the currency should be after the number

ex. 9.99 USD, 7.99 EUR, 120 RM, 130 SGD

CSV file matching with the requirements

1. Remember to delete the first row in the file.

2. Reminder: The currency should be after the amount in the "price" column. Example: 9.99 USD, 100 RM

3. Please make sure to use the same file to revise. The latest version will replace the existing one.

CSV file missing the major columns

Product Catalog Link

If your e-commerce platform (e.g. 91APP / Waca / SHOPLINE / Shopify) offers the product catalog link, you can copy and paste the link and choose the platform you are using in the dropdown menu. Click "Upload" to proceed. Omnichat will update the product catalog from the link every morning at 02:00.

If you see the upload failure pop-up window, please double check if your choice of E-commerce Platform, and the Product Catalog Link are correct. To check if the product catalog link is entered correctly, copy and paste it on a new browser tab - you should be able to download all the data feed content.

• How to get the Product Catalog from 91APP

• How to get the Product Catalog from Waca

• How to get the Product Catalog from SHOPLINE

• How to get the Product Catalog from Shopify

Uploading Product Catalog Link

How to get the Product catalog link from 91APP

Enter the e-store backend

OSM Setting --> Features setting --> Diversion feature setting --> Product catalog review

Copy Facebook Product Catalog, which is your Product Catalog URL

91APP Product Catalog Link 1

91APP Product Catalog Link 2

How to get the Product Catalog from Waca

Enter the Waca Business admin, and select "Marketing > Digital Marketing". You can find Facebook pixel and ad audience under the marketing tools, click the question mark and a pop-up window will be displayed, copy your product catalog link which is in the red box as follows

Waca 產品目錄網址

How to get the product catalog link from SHOPLINE

1. Follow the steps in Shopline Help Center to upload your products to Facebook

2. After your product is uploaded to Facebook, click "Your product" and click "Review your product on Facebook" and the page will turn to the Facebook backend

3. At the Facebook Commerce Manager page, choose Data sources on the left column and then select SHOPLINE Products

4. Under the Data sources page, click "Settings", then you can see your SHOPLINE's product catalog, copy it and upload to Omnichat

How to get the product catalog from Shopify

1. Install Ako Retargeting Facebook Ads from your Shopify console.

2. Follow the instructions to connect Ako Retargeting with your Facebook Business account.

In the final step, go back to Akohub and link your Facebook account to Ako. For detailed instructions, please see here.

1. Make sure all required sections in Akohub show a check mark. Once everything is connected successfully, you'll see: "Your account is connected".

2. Log in to Meta Commerce Manager and make sure your product catalog status is set to "Active".

5. Then go to the "Data Sources" section in Meta Commerce Manager, find the newly added Product Catalog Link, and copy the link/download as .csv file.

1. Go to the Omnichat admin > Settings > Product Catalog, and based on the method you selected in Step 5, either paste the product catalog link or upload the CSV file manually. Once the catalog is uploaded and shows as successful, you're all set!

   1. If you're pasting the product catalog link, make sure to select the Custom Website CSV format option.

   

   b. Or you can upload the CSV file you downloaded in Step 5 by choosing the manual upload option.

After the Product catalog is uploaded, you cannot download the previous file from Omnichat

How to get the Product Catalog from Custom Websites

If you would like to automatically sync your product catalog to Omnichat after updating it on your custom website, please ask your website's development team to follow the setup steps below:

1. Please choose one of the following platforms to integrate with your custom website:

• Google Merchant Center (GMC) Integration Guide: https://support.google.com/merchants/answer/15182106?hl=en

• Meta Commerce Manager Integration Guide: https://www.facebook.com/business/help/384041892421495?id=725943027795860

1. Once the integration is complete, please copy the product catalog link from GMC or Meta Commerce Manager. Then, go to the Product Catalog page in the Omnichat admin, click "Upload Product Catalog" -> "Product Catalog Link", select "Custom Website CSV or XML format" from the dropdown menu, and paste your product catalog link to proceed.

Congrats, your product catalog has been uploaded to Omnichat successfully!