AI Usage Report

A line chart that shows the Credit / Resolution usage trend of Omni AI, with CSV export of raw data for team analysis and reporting.

AI Usage Report — Credit

This tab is only visible to Pre-Paid teams. Post-Paid (monthly billing) teams do not see this tab.

Where to find it

Billing Overview > the AI Usage Report tab (alongside Payment & Recharge, Transaction Records, and Usage Statistics).

Line chart

Shows the AI usage trend within the selected range on a time axis. The chart granularity switches automatically based on the range:

• Range longer than 3 days: aggregated by day

• Range within 3 days: aggregated by hour

Filters

• Type: Credit or Resolution. Defaults to Credit.

• Date Range: Defaults to the last 14 days; selectable down to hour granularity. The maximum query range is 90 days; the time zone follows the team's setting.

Summary card

Displays the total usage for the selected period (e.g. 5,230 credits or 412 resolutions).

AI Usage Report — Resolution

Export (Download CSV)

Exports the raw records matching the current filters. File name format:

• AI_Credit_Usage_YYYYMMDD-YYYYMMDD.csv

• AI_Resolution_Usage_YYYYMMDD-YYYYMMDD.csv

Credit

• Datetime

• Type

• Feature

  • Bot Builder

  • Media Gallery

• Usage Count

• User Name

Resolution

• Datetime

• Platform: LINE, WhatsApp, etc.

• Channel ID

• User ID